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The aim of this work is to describe how learning and knowledge transfer mechanisms based on knowledge articulation and codification contribute to the development of organizational capabilities in software. The study focuses on client-specific and process capabilities. Results were obtained through a case study involving two partner companies in an inter-organizational project to develop an integrated information management and technology system. Evidence revealed investment and organizational efforts focused on knowledge articulation practices and activities to develop client-specific capabilities, as well as knowledge codification practices and activities to develop process capabilities. We also identified three factors that influenced software professionals’ choice of the respective mechanisms (knowledge articulation and codification) namely: the sharing context, absorptive capacity and task complexity. Resumo O objetivo deste trabalho é descrever como os mecanismos de aprendizagem e de transferência de conhecimento baseados em articulação e codificação de conhecimento contribuem para o desenvolvimento de capacitações organizacionais em software. As duas capacitações em estudo são: específicas do cliente e de processo. Os resultados obtidos por meio de um estudo de caso envolvendo duas empresas parceiras em um projeto interorganizacional de desenvolvimento de um sistema integrado de informações gerenciais e tecnológicas evidenciam investimentos e esforços organizacionais em práticas e atividades relacionadas à articulação de conhecimento para o desenvolvimento das capacitações específicas do cliente e em práticas e atividades relacionadas à codificação de conhecimento para o desenvolvimento das capacitações de processo. Também foi possível identificar três fatores que influenciam a escolha dos respectivos mecanismos (articulação e codificação do conhecimento) pelos profissionais de software, que são: o contexto de compartilhamento, a capacidade de absorção e a complexidade da tarefa.

This article investigates the linkages among the relational partnership and the learning organization with the development of operations generic capabilities. The research problem is defined like: How are the contribution of the relational partnership and learning organization into building the organization capabilities that compose the operation strategy? Trying to answer it three hypotheses are formulated and the specific structural equation model is building to serve of reference to analyze them. The designed hypotheses are supported by theory that attempts to explain these linkages. The variables of the proposal model are oriented to describe the sources of knowledge have been using by organization, and take that there are processes of learning, individual and organizational, in order to convert the knowledge. The external and the internal learning could be converted into operation strategy capabilities. Applying the survey research to measure these variables, the results that have gotten show to relevant discovery, besides confirmed partially the proposal model.