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For much of March, the threat of COVID-19 grew as the infection spread. On March 11, that problem became very real for thousands of restaurant operators and millions of employees, [...]

The Chipotle Mexican Grill in Newport Beach, Calif., won't open for another three hours, but the proving ground for the concept's next iteration is already abuzz with the sounds of [...]

The impact of convenience stores' foodservice evolution can no longer be denied. Foodservice, including prepared items and dispensed beverages, now accounts for 22.6% of sales at U.S. c-stores, excluding fuel, [...]

Outside Greg Creed's office in Yum Brands' gleaming Piano, Texas, global headquarters is a standard issue pingpong table, paddles and ball at the ready. The rec room staple is hardly [...]

The restaurant industry of today is in many respects the outcome of currents that can be traced back for decades--through hippies and beatniks, GIs and flappers, disco and the Charleston. [...]

At ages 22 and 25, respectively, Holley Hood and Hayden Straus beam with the enthusiasm of a young couple embarking on something big. Even they seem to struggle with grasping [...]

Quick-service restaurants still have a hammerlock on off-peak business, winning snackers and late-night diners with the potent combo of attractive prices and convenience. But full-service places are nibbling into QSRs' [...]

After fizzling in their first go-round two years ago, ghost kitchens are quickly catching hold among restaurant operations of all shapes and sizes- matching the diversity of the models being [...]

Once, they were considered pirates in nicer clothing, a mob of capital-rich opportunists flashing enough cash to buy control of restaurant companies, pillage the assets and then sell at a [...]

Steve Sather doesn't have much appreciation for the art of memo writing. In a 40-year restaurant career that will end this year when he retires as CEO of El Polio [...]

FINDING A TURNAROUND COURSE FOR ARDY'S WAS EASY FOR ITS NEW CEO. ALL HE DID WAS ASK. TO HEAR PAUL BROWN TELL IT, anyone with ears could have put the [...]

There's no place like home, according to Dorothy. Clearly the 'Wizard of Oz' heroine didn't work in the restaurant business, where operators seem to think a leap from a secure [...]

During Ron Shaich's 36 years as a restaurant leader, the Boston native's one major failure may have been retirement. He tried a Shaichian form of it back in 2010, cutting [...]

The size of his operations dwarfs all other franchises (and many restaurant parent companies, as well). Yet Flynn relishes his role as franchising's poster boy-and he's the best in the [...]

REMEMBERING FRED DELUCA CO-FOUNDER AND CEO, SUBWAY Fred DeLuca never reduced the formula for building the world's largest restaurant chain into a neat sound bite of a philosophy, but he [...]

If any upshot of the National Labor Relations Board's recent bombshell ruling is a certainty at this point, it's that lawyers are going to make a lot of money. The [...]

Whether it's 140 emojis or a single word, a well-done app or a top-to-bottom initiative, these chains represent the best in social media and technology as winners of our first-ever [...]

There might have been a time when noncommercial foodservice actually boasted a captive market. We hear, too, that men once wore powdered wigs, and bustles were the height of fashion [...]

At age 3 6, Mike Kulp sits atop a franchise empire that generated sales of nearly $700 million from 570 restaurants in 2017. How he got there is an illustration [...]

Illustration by Paul Blow '60 Minutes' recently turned its cameras on Danny Meyer's plan for scrapping tips and paying merit-based wages to all employees, servers and kitchen staffers alike. But [...]

With shoulder-length hair, a bushy beard, the lankiness of a street messiah and the clothing to match, Michael Lastoria looks more like the lead from 'Jesus Christ Superstar' than CEO [...]

A high ranking on the Top 500 can be a slippery perch, as several chart toppers proved this year with an involuntary game of Chutes and Ladders. The breathtaking slides [...]

The full-service chain segment was heading for a reset before the first dining room closed because of COVID-19. The pandemic just took off the brakes. The sector is morphing into [...]

The founder and CEO of high-flying Texas Roadhouse seems to delight in going his own way. He recently hinted at some new pursuits, without giving more than these sketchy clues. [...]

The Challenge Takers Elizabeth Blau CEO, Blau+Associates; consultant, The Rainbow Room Amy Bouzaglo Proprietor, Amy's Baking Co. Samy Bouzaglo Proprietor, Amy's Baking Co. Ralph Brennan President, Ralph Brennan Restaurant Group [...]

She's tasked with anticipating where consumer preferences will be down the road, and making sure Red Robin and her team are there, too. Pundits once called it future shock--the pain [...]

Longtime fans of Chick-fil-A's coleslaw weren't overjoyed to learn the side was being dropped to make room on the menu for healthier choices. And that included members of the Cathy [...]

On first blush, it's like learning Warren Buffer has changed his name to Moonbeam and moved into a commune, one sweat lodge over from Donald Trump's. Panera Bread, one of [...]

Nobody has to be convinced anymore of the impact social media is having on the restaurant landscape. And while the monster chains have staked out big swaths of social media [...]

Quietly they become the power center of the industry. Throughout 2012, we celebrate them. The Great Recession left clear winners and losers in the chain restaurant game. Fast-food places? Burger [...]

The Champagne corks should have been popping for Eric Justice. Barely into his 40s, the admittedly driven chef had achieved the sort of success that instructors recount in culinary schools [...]

I lost my cool--at the wrong person Kat Cole President, Cinnabon Not long after rising into her first executive post at a casual chain, Kat Cole learned that higher-ups don't [...]

There's a cyberwar for customers going on. These guys are winning ... for now JOE SORGE SOUNDED ABOUT THREE CHARACTERS AWAY FROM A TWEET THAT COULD MELT STONE. 'Wait a [...]

Few restaurant ventures have evolved from founder's dream to full-scale chain without the intervention of an experienced veteran who understands how to put the practicalities behind a promising idea. Given [...]

Restaurateurs tend to wring their hands and cuss when they consider their staffing challenges. But if they dried their eyes long enough to peer over some statisticians' shoulders, they might [...]

With inspiration from Wan unlikely source, operations have changed significantly inside the kitchens of Legal Sea Foods, the high-volume polished-casual operation concentrated along the East Coast. Supplies have been moved [...]

Foodservice operations' labor problems are at an all-time high, but so may be efforts to pull and keep candidates from the depleted pool of potential hires. Population segments that were [...]

With inspiration from an unlikely source, operations have changed significantly inside the kitchens of Legal Sea Foods, the high-volume polished-casual operation concentrated along the East Coast. Supplies have been moved [...]

A South Carolina company in the heart of tobacco country decides it needs help in stoking the testosterone-laced operation with talent. Who better to handle the task than a highly [...]

Jerry Murrell was too convulsed with laughter to answer the question: Had he made any memorable mistakes in the early days of Five Guys Burgers and Fries? 'You're kidding, right?' [...]

HE'S BUILT AN EMPIRE PUTTING EMPLOYEES FIRST. NOW THAT HE'S TAKEN SHAKE SHACK PUBLIC, WILL SHAREHOLDERS BE OK WITH STAYING IN THE BACKSEAT? As CEO of Union Square Hospitality Group, [...]

CHARLOTTE, N.C. -- 'Collaboration' was the oft-repeated mantra of nearly 50 industry professionals gathered to discuss food safety trends and best practices at the recent Food Safety Symposium held here. [...]

Although commodity prices are widely expected to ease this year, restaurateurs say the bottom-line benefits already are being offset by a more vexing cost concern. Supply and demand are nudging [...]

NEW YORK -- The kindness of near-strangers had carried them through the rack-of-lamb setback. They'd rationalized the drenching shopping expedition as the sort of 'ugh' that'd make for a better [...]

In shooting for the moon, a sizeable number of high-profile chains are focusing first on their basements. Many of the trade's most celebrated growth concepts recently have hired top-level management [...]

Had to kill it, didn't you? In any other industry, and even some lame-brained provinces of ours, the herd might've accepted the end of business as we've known it with [...]