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8 results on '"Peterson, Kathleen M."'

3. A realistic approach to agent motivation. (Case Study)

Author

Peterson, Kathleen M.

Subjects
Call centers -- Case studies -- Human resource management, Employee motivation -- Case studies, Sales management -- Case studies, Sales management, Company personnel management, Business, Business, international
Abstract

Abstract: The author offers an interesting perspective on agent motivation in the Call Centre environment. She views motivation as the result of consistent and effective management practices and challenges managers [...]

Published
2001

6. Abstracts Of Papers To Be Presented At The Joint Sessions Of The American Society Of Plant Taxonomists And The Systematics Section Of The Botanical Society Of America At The American Institute Of Biological Sciences Meetings, University Of Minnesota, Minneapolis, 27 August-1 September 1972

Author

Adams Robert P., Anderson Loran C., Bether Barton L., Dan Cappel E., Chapman G. Caywood, Crawford Danniel J., Crovello Theodore J., D’Arey William G., Keating, R. C., Erickson Ralph O., Eyde Richard H., Franke Robert G., Berry, James A., Gottlieb L. D., Gould Frank W., Graham Alan, Howland G. P., Levin, D. A., Jackson John D., Jones Samuel B., Keil David J., King Bruce L., Klein William M., Lang James M., Langenheim Jean H., Martin, Susan S., Lee, Yin-Tse, Lersten N. R., Maze J., Bohm, L. R., Beil, C. E., Mears James A., Moore A. J., Oliveira A. R., Payne, R. C., Fairbrothers, D. E., Ornduff Robert, Payne Willard W., Geissman, T. A., Pearman Ronald W., Peterson Kathleen M., Pickering Jerry L., Pringle James S., Reveal James L., Rodman James E., Schmid Rudolf, Schuyler Alfred E., Semple John C., Sohmer S. H., Sterling C., Stuessy Tod F., Taylor Ronald J., McCoy, Gene A., Tomb A. Spencer, Uhl Charles H., Walker James W., and Kemp, Ellen Schrager

Published
1972
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8. KICK-ASS CUSTOMER SERVICE: INTERACTION.

Author

Davis, Spencer, Johnson, Warren, Oshodin, William, Belding, Shaun, and Peterson, Kathleen M.

Subjects
CUSTOMER satisfaction, CUSTOMER services, PROBLEM solving
Published
2017

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