47 results on '"Mostert, Pierre"'
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2. CONTRACTS VERSUS RELATIONSHIP INTENTION AS INDICATOR OF CUSTOMER TRUST IN AND COMMITMENT TO CELL PHONE SERVICE PROVIDERS: AN EXPLORATORY STUDY/UGOVORI NASUPROT NAMJERE ODRAVANJA ODNOSA KAO INDIKATOR POVJERENJA I OSJECAJA OBVEZE PREMA PRUITELJIMA MOBILNIH TELEKOMUNIKACIJSKIH USLUGA: EKSPLORATORNA STUDIJA
3. A multidimensional approach to the outcomes of perceived value in business relationships
4. Brand avoidance – a services perspective
5. Perceived price and service quality as mediators between price fairness and perceived value in business banking relationships : A micro-enterprise perspective
6. The Antecedents and Outcomes of Micro-Enterprise Business Banking Customers' Relationship Satisfaction.
7. Antecedents of Retail Employees’ Service Performance: A Store-Level Exploration of a Climate-Centric versus an Engagement-Centric Approach
8. Precursors and Outcomes of Perceived Value in B2B Banking Services: A Nomological Framework.
9. Exploring the Antecedents and Brand Avoidance as the Outcome, of Identity Incongruity
10. Millennials as consumers of wildlife tourism experiences
11. Contracts versus relationship intention as indicator of customer trust in and commitment to cell phone service providers: An exploratory study
12. TRUST AND ECONOMIC SATISFACTION AS ANTECEDENTS, AND LOYALTY AS OUTCOME, OF SMALL BUSINESS CUSTOMERS' COOPERATION AND COORDINATION IN BANKING RELATIONSHIPS.
13. Service-Oriented High-Performance Work Practices as Predictors of Retail Employees’ Work Engagement and Service Climate Perceptions
14. Consumer perceptions of mentioned product and brand attributes in magazine advertising
15. Loyalty and word-of-mouth as outcomes of South African Airbnb customers' relationship quality
16. A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry
17. A quantitative exploration of service brand avoidance and its antecedents
18. Loyalty and word-of-mouth as outcomes of South African Airbnb customers' relationship quality
19. META-RELQUAL in business relationships: a sales perspective
20. CONTINUITY, COORDINATION AND COOPERATION AS MEDIATORS BETWEEN ECONOMIC AND NON-ECONOMIC SATISFACTION – A SALES PERSPECTIVE
21. A Theoretical and Empirical Investigation into Service Failure and Service Recovery in the Restaurant Industry
22. Economic and Non-economic Satisfaction as Outcomes of Micro-enterprises’ Perceived Value from Banking Relationships
23. Relationship intention, customer-firm association length and customer satisfaction: a multi-country exploration
24. A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry
25. Relationship intention, customer-firm association length and customer satisfaction: a multi-country exploration
26. META-RELQUAL in Business Relationships: A Sales Perspective
27. A quantitative exploration of service brand avoidance and its antecedents
28. RETRACTED ARTICLE: Service-Oriented High-Performance Work Practices as Predictors of Retail Employees' Work Engagement and Service Climate Perceptions.
29. A validation of META-RELQUAL under South African micro-enterprise banking customers
30. A validation of META-RELQUAL under South African micro-enterprise banking customers
31. Relationship Intention and Length of Customer–Firm Associations in Two Emerging Markets
32. Relationship intention and service quality as combined competitive strategy
33. Brand Avoidance : The Potential Negative Role of Communication
34. A quantitative exploration of service brand avoidance and its antecedents among CNO customers – an emerging market perspective
35. Relationship intention and relationship quality as predictors of clothing retail customers’ loyalty
36. Brand avoidance : An exploratory study in a services context
37. Relationship intention and satisfaction following service recovery: the mediating role of perceptions of service recovery in the cell phone industry
38. Relationship intention and relationship quality as predictors of clothing retail customers’ loyalty.
39. Relationship intention amongst clothing retail customers: An exploratory study
40. The dimensions of brand romance as predictors of brand loyalty among cell phone users
41. The dimensions of brand romance as predictors of brand loyalty among cell phone users
42. Investigating brand romance, brand attitude and brand loyalty in the cellphone industry
43. Investigating brand romance, brand attitude and brand loyalty in the cellphone industry
44. Relationship intention as a predictor of clothing retail customers' satisfaction, trust, commitment and relationship quality.
45. RELATIONSHIP INTENTION AND SATISFACTION FOLLOWING SERVICE RECOVERY: THE MEDIATING ROLE OF PERCEPTIONS OF SERVICE RECOVERY IN THE CELL PHONE INDUSTRY.
46. The influence of length of relationship, gender and age on the relationship intention of short-term insurance clients: an exploratory study
47. Building customer relationships as retention strategy in the South African domestic passenger airline industry
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