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Focuses on specific processes necessary to create or streamline a successful technology integration. Need to facilitate a productive training environment; Importance on reviewing the current scheduling templates as well as employee roles and responsibilities; Consideration of a marketing budget for the plan.

Presents recommendations on how to modify a refractive surgery practice to satisfy patient-customer expectations. Establishing a consumer-directed focus practice; Preparation and organization of the practice; Communication issues; Accountability and commitment; Ensuring efficiency and foresight; Servanthood.

Reports on the integration of technology into the medical practice in the U.S. Details on the key contributors to the failure of technology integration; Insights into the process and use of new technology; Accounts on the advances in eye care.

The article reports on three steps that according to the author comprise of a LASIK surgery. Two factors will determine the laser vision correction patient's ultimate satisfaction, that is, her visual outcome and her perception of the professional treatment and customer service she received. The latter area falls under the responsibility of the laser vision coordinator and each of the clinical and surgical staff who touch the patient. The three steps mentioned include, consultation and education, comprehensive examination and the last being surgery.

The article focuses on motivation of medical personnel through recognition and reward. Many physicians search for years to find the magic key to a successful and profitable practice. The levels of positions that are held within a practice require varied degrees of experience and education. Employees indicated they favor recognition from managers and supervisors by a margin of almost two to one over recognition from other sources. And nearly seven out of 10 employees say non-monetary forms of recognition provide the best motivation.