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Welcoming Elective Surgery Patients.

Authors :
Lapointe, Christine
Watson, Jan
Source :
Review of Ophthalmology. Sep2004, Vol. 11 Issue 9, p28-34. 4p.
Publication Year :
2004

Abstract

Presents recommendations on how to modify a refractive surgery practice to satisfy patient-customer expectations. Establishing a consumer-directed focus practice; Preparation and organization of the practice; Communication issues; Accountability and commitment; Ensuring efficiency and foresight; Servanthood.

Subjects

Subjects :
*OPHTHALMIC surgery
*CUSTOMER satisfaction
*MEDICAL practice
*HEALTH planning
*BUSINESS planning
SURGERY practice

Details

Language :
English
ISSN :
10810226
Volume :
11
Issue :
9
Database :
Academic Search Index
Journal :
Review of Ophthalmology
Publication Type :
Periodical
Accession number :
14487390

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Authors Abstract Subjects Details