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1. Working time flexibilities: a paradox in call centres?

Author

Hannif, Zeenobiyah, McDonnell, Anthony, Connell, Julia, and Burgess, John

Subjects
Call centers -- Case studies -- Human resource management, Job stress -- Case studies -- Surveys, Aged -- Employment, Shift work -- Surveys -- Social aspects, Company personnel management, Business, Human resources and labor relations, Business, international
Abstract

Abstract Call centres are a source of job growth in many parts of the world. Jobs in call centres are a manifestation of the opportunities offered by ICT, together with [...]

Published
2010

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