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21 results on '"Information services industry--Certification"'

1. ITIL® V3 Intermediate Complete Certification Kit

Subjects
Information services industry--Certification, Electronic data processing personnel--Certification, Computer technical support, Information technology--Management, Support services (Management)
Abstract

Title from PDF cover (viewed on Oct. 20, 2009).

Published
2009

3. ITIL Practitioner : Plan and Improve Workbook

Subjects
Configuration management, Management information systems, Computer technical support, Information services industry--Certification, Electronic data processing personnel--Certification
Abstract

Title from PDF title page (viewed on Sept. 18, 2009).

Published
2009

4. ITIL Practitioner : Agree and Define Workbook

Subjects
Configuration management, Management information systems, Computer technical support, Information services industry--Certification, Electronic data processing personnel--Certification
Abstract

Title from PDF title page (viewed on Sept. 18, 2009).

Published
2009

6. ITIL Practitioner : Release and Control (IPRC) Book

Subjects
Configuration management, Management information systems, Computer technical support, Information services industry--Certification, Electronic data processing personnel--Certification
Abstract

Title from PDF title page (viewed on Sept. 18, 2009).

Published
2009

7. ITIL® V3 Intermediate Complete Certification Kit

Subjects
Information services industry--Certification, Electronic data processing personnel--Certification, Computer technical support, Information technology--Management, Support services (Management)
Abstract

Title from PDF cover (viewed on Oct. 20, 2009).

Published
2009

9. ITIL® V3 Intermediate Complete Certification Kit

Subjects
Information services industry--Certification, Electronic data processing personnel--Certification, Computer technical support, Information technology--Management, Support services (Management)
Abstract

Title from PDF cover (viewed on Oct. 20, 2009).

Published
2009

11. Exam Prep Study Guide : How to Pass on Your First Try: ITIL® V3 Foundation

Subjects
Information services industry--Certification, Electronic data processing personnel--Certification, Computer technical support, Information technology--Management, Support services (Management)
Abstract

'Ensure your ITIL certification now with study notes and 80 ITIL practice questions & exam tips'--Cover.

Published
2009

16. ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work Book : IT Service Management with Availability Management, Capacity Management and Disaster Recovery, IT Service Continuity Management

Author

Menken, Ivanka, Blokdijk, Gerard, Menken, Ivanka, and Blokdijk, Gerard

Subjects
Configuration management, Management information systems, Computer technical support, Information services industry--Certification, Electronic data processing personnel--Certification
Published
2008

17. ITIL V3 Service Capability RCV Release, Control and Validation of IT Services Best Practices Study and Implementation Guide

Author

Ivanka Menken and Ivanka Menken

Subjects
Computer technical support, Support services (Management), Information technology--Management, Information services industry--Certification, Software support, Electronic data processing personnel--Certification
Abstract

In-depth description of ITIL V3 Service Capability Release, Control and Validation (RCV) best practices to complement the certified ITIL V3 Capability Programs for IT Service Management, plus practical guidance on service design and implementation.

Published
2008

18. ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work Book : Define, Implement, Manage and Review Service Support with Service Desk, Incident Management and Problem Management

Author

Blokdijk, Gerard and Blokdijk, Gerard

Subjects
Configuration management, Information technology--Management, Management information systems, Information services industry--Certification, Electronic data processing personnel--Certification, Computer technical support
Abstract

Cover title.

Published
2008

19. How to Develop, Implement and Enforce ITIL V3 Best Practices

Author

Engle, Claire and Engle, Claire

Subjects
Configuration management, Management information systems, Computer technical support, Information services industry--Certification, Electronic data processing personnel--Certification
Abstract

Description based on print version record.

Published
2008

21. The IT Service Management Processes and Activities, Roles and Responsibilities Job Description Handbook: All 52 ITIL Tasks, Functions and Job Descriptions Explained, Detailed and Ready to Use Bringing Theory into into Practice

Author

Gerard Blokdijk and Gerard Blokdijk

Subjects
Configuration management, Management information systems, Computer technical support, Information services industry--Certification, Electronic data processing personnel--Certification, Software support
Abstract

Description based on print version record.

Published
2008

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