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Цель работы - разработка проекта по повышению конкурентоспособности компании «Ростелеком». Работа выполнена на Ð¼Ð°Ñ‚ÐµÑ€Ð¸Ð°Ð»Ð°Ñ ÐŸÐÐž «Ростелеком». Использованные методы: SWOT-анализ, матрица БКГ, построение многоугольника конкурентоспособности, метод определения ÐºÐ»ÑŽÑ‡ÐµÐ²Ñ‹Ñ Ñ„Ð°ÐºÑ‚Ð¾Ñ€Ð¾Ð² ÑƒÑÐ¿ÐµÑ Ð°, синтез, классификация, опрос, экспертная оценка. Результаты работы: – проведен анализ финансово-Ñ Ð¾Ð·ÑÐ¹ÑÑ‚Ð²ÐµÐ½Ð½Ð¾Ð¹ деятельности компании и анализ конкурентоспособности; – обоснована Ð½ÐµÐ¾Ð±Ñ Ð¾Ð´Ð¸Ð¼Ð¾ÑÑ‚ÑŒ повышения конкурентоспособности; – приведено описание предлагаемого проекта; – составлен календарный план-график; – произведен расчет затрат, Ð½ÐµÐ¾Ð±Ñ Ð¾Ð´Ð¸Ð¼Ñ‹Ñ Ð´Ð»Ñ реализации предложенного проекта; – проведена оценка экономической эффективности предложенного проекта по повышению конкурентоспособности компании. Область применения результатов ВКР– практическая значимость работы заключается в возможности применения предложенного проекта для повышения конкурентоспособности и, следовательно, общего повышения эффективности деятельности как исследуемой компании, так и Ð´Ñ€ÑƒÐ³Ð¸Ñ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¹, ÑÑ Ð¾Ð¶Ð¸Ñ Ð¿Ð¾ масштабу и отраслевой принадлежности. Выводы. Задачи ВКРрешены, цель достигнута, определена область применения результатов., The aim of the graduate qualification work is to develop a project to improve the competitiveness of Rostelekom. The work has been carried out on the materials of PJSC Rostelekom. Research methods used: SWOT analysis, BCG matrix, construction of the competitiveness polygon, method for determining key success factors, synthesis, classification, survey, expert assessment. The main results of the graduate qualification work: – the analysis of the financial and economic activities of the company and the analysis of competitiveness have been carried out; – the need to improve competitiveness has been substantiated; – a description of the proposed project is provided; – a timetable has been drawn up; – the calculation of the costs required for the implementation of the proposed project has been made; – an assessment of the economic efficiency of the proposed project to increase the company's competitiveness has been carried out. The areas of the graduate qualification work results application - the practical significance of the work lies in the possibility of using the proposed project to increase competitiveness and, consequently, to increase the overall performance of both the company under study and other companies of similar scale and industry affiliation. Conclusions of graduate qualification work. The tasks of the WRC have been solved, the goal has been achieved, the scope of the results has been determined.

В статье анализируется статистика преступлений в сфере информационно-коммуникационных технологий; предложен обобщенный механизм проведения следственных действий, направленных на поиск преступных элементов; рассмотрены общие методы, используемые в процессе расследования большинства цифровых преступлений, а также инструменты для каждого типа киберпреступности, доступные для выполнения криминалистической деятельности. На примере типичной следственной ситуации (незаконное списание денежных средств с банковского счета) определена методика расследования указанного преступного деяния. Отмечается, что проведение дальнейших следственных мероприятий возможно как без использования специальных знаний и оборудования, так и с его применением. Проведение следственных мероприятий зависит также от места совершения преступлений. Так, если хищение совершено через банкомат, то при проведении осмотра места совершения преступления не следует ограничиваться осмотром непосредственно места совершения преступления, необходимо обеспечить расширение границ территории осмотра и/или определить новые места осмотра исходя из потенциально-возможных вариантов ухода преступника с места преступления., In the article analyzed the statistics of crimes in the field of information-communications technologies; proposed a generalized mechanism for conducting investigative actions aimed at finding criminal elements; considered the general methods used in the process of investigating most digital crimes, as well as tools for each type of cybercrime available for performing forensic activities. On the example of a typical investigative situation (illegal debit of funds from a bank account), it is determined the methodology for investigating the indicated criminal act. It is noted that further investigative measures are possible both without the use of special knowledge and equipment, and with its use. The conduct of investigative measures also depends on the place where the crimes were committed. So, if the theft is committed through an ATM, then during the inspection of the crime scene, one should not be limited to the inspection of the crime scene itself, it is necessary to expand the boundaries of the inspection territory and / or determine new inspection sites based on the potential options for the criminal's departure from the crime scene.

A conexão de computadores à INTERNET é feita por meio de empresas denominadas provedores de acesso à INTERNET, que atendem vários tipos de usuários oferecendo diferentes formas de conexão física. A mais simples é aquela em que o usuário se conecta a um canal de atendimento do provedor por meio de uma linha telefônica comum. Conseguir um canal disponível pode não ser uma tarefa fácil, principalmente nos horários de pico, o que resulta num problema enfrentado pelos provedores, que é o de determinar a relação ideal entre o número de usuários e o número de canais de atendimento. Para resolvê-lo, é preciso analisar o tradeoff entre investir em capacidade (número de canais) e satisfazer o nível de serviço desejado aos usuários (probabilidade de acesso). O objetivo deste trabalho é modelar este tradeoff por meio de teoria de filas. A metodologia envolve basicamente três passos: (i) analisar os processos de chegada (chamadas) e serviço (atendimento) dos usuários em certos períodos, (ii) selecionar um modelo de filas apropriado, sob algumas hipóteses simplificadoras, e (iii) construir curvas de tradeoff entre medidas de desempenho do sistema, em particular, da probabilidade de acesso em função do número de canais de atendimento, ou da taxa média de usuários. Para ilustrar a aplicação da metodologia, são apresentados os resultados de um estudo de caso realizado num provedor no interior do estado de São Paulo, com processo de chegada Poisson mas com tempo de atendimento não exponencialmente distribuído. Algumas perspectivas para pesquisa futura são apontadas, como agrupar os usuários em diferentes classes, em função do comportamento da chegada e do serviço, e analisar o particionamento da capacidade em função destas classes. The computer connection to INTERNET is provided by firms known as INTERNET access providers, which can handle several kinds of users by offering different forms to of physical connection. The simplest one is when the user connects to a provider's attending channel by an ordinary telephone line. Finding an available channel may not be an easy task, especially during peak hours. This results in a problem for the providers, which is to determine the optimal relationship between the number of users and the number of attending channels. To solve this problem, a provider needs to analyze the tradeoff between investing in capacity (number of channels) and satisfying the targeted service level to the users (probability of finding an available channel). The objective of this paper is to model this tradeoff by means of queueing theory. The methodology involves basically three steps: (i) analyze user arrival (calling) and service (attending) processes in chosen periods, (ii) select an appropriate queueing model under some simplifying assumptions, and (iii) generate tradeoff curves among system performance measures, in particular, between the probability of finding an available channel and the number of channels or the mean user arrival rate. To illustrate the application of this methodology, some results deriving from a case study performed in an access provider of São Paulo state, with Poisson arrival process but non-exponential service times, are presented. Some perspectives for future research are pointed out, such as grouping users into different classes as a function of their arrival and service behavior, and analyzing capacity partitioning as a function of these classes.

Nelle pagine seguenti, dopo aver brevemente descritto le reti sociali e i diversi soggetti e interessi in gioco, si adotterà una prospettiva normativa, indicando quale disciplina potrebbe meglio regolare tali interessi, con particolare riferimento alla responsabilità del provider. Si svilupperanno infine alcune considerazioni su come tale prospettiva possa essere calata nel nostro diritto. 1. Le reti sociali - 1 2. Reti sociali e Web generato dagli utenti - 2 3. Piattaforme e neutralità: gli attori delle reti sociali - 3 4. Il problema della responsabilità per i contenuti nelle reti sociali - 4 5. L’allocazione della responsabilità: premesse normative - 5 6. La responsabilità del provider nei social network: responsabilità oggettiva o per colpa? - 7 7. La responsabilità del provider: quali esenzioni? - 10 8. Oneri del provider e neutralità - 13 9. Il provider quale moderatore? - 14 10. Esonero da responsabilità mediante clausole contrattuali? - 14 11. Quali controllori, quali procedure? - 15 12. Sorveglianza elettronica? - 16 13. Responsabilità per la violazione della privacy dei terzi? - 18 14. Conclusione. Come un acrobata sull’acqua - 20

Nelle pagine seguenti, dopo aver brevemente descritto le reti sociali e i diversi soggetti e interessi in gioco, si adotterà una prospettiva normativa, indicando quale disciplina potrebbe meglio regolare tali interessi, con particolare riferimento alla responsabilità del provider. Si svilupperanno infine alcune considerazioni su come tale prospettiva possa essere calata nel nostro diritto.

This bachelor thesis deals with analysis, design and implementation of database application, which could benefit an organization providing internet access. The whole text is built on several years of personal experience of the author in providing an Internet connection. Main goal of this thesis is to create a flexible database design and test it successfully in a database system, Oracle 10g Express Edition. The main function of the database is to cover the following three business processes: customer records, asset management and providing an overview of individual employees. Database functionality is verified by the implementation and filling the database with test data.

The current paper aims at analyzing customer retention in Internet provider services. For this study, we sought to understand what are the client's expectations regarding the services available and compare them with management perception in relation to the use of those services. Identifying the coherence level between the two points of view, management and client, it is possible to pinpoint how service is assessed in real conditions. Then, from this point on, a new vision can be implemented on available services, and new customer service strategies aiming at best serving to their expectation and need, can be rethought. The exploratory research was utilized. It was based on case study, and quantitative and qualitative methods were used. The quantitative method was done by applying the cluster technique with six variables of control derived from the six main services, whose definition was done through qualitative survey of the internal management team. Then, an structured interview with 443 clients, from a probabilistic sample of 800 costumers. The total number of active clients of the internet provider is of 10.677. Client perception in relation to services varied, if compared with the four services that were under the managerial metric method, this comparison showed a more positive evaluation than the real use of the service. Thus, it was observed that the value of each service available for the client depends on his/her perception of it, regardless of using or not the offered service. As a result, it is possible to understand which services offered by the company under study effectively contribute to a good client-company relationship, and the upkeep of those clients O presente trabalho analisa a retenção dos clientes em provedor de acesso à internet. Para esse estudo, procurou-se conhecer quais as perspectivas do cliente referentes aos serviços disponibilizados e compará-las com a percepção gerencial em relação ao uso dos serviços. Com a identificação do grau de coerência entre as duas visões, a utilizada pelos gerentes e a visão dos clientes, pode-se assim identificar como são avaliados os serviços e suas reais demandas. A partir desse momento, podem-se repensar os serviços disponíveis e, assim, propor estratégias de relacionamento no intuito de atender às expectativas e necessidades dos clientes. A pesquisa realizada foi do tipo exploratória, baseada em estudo de caso, e se utilizou de um método qualitativo e quantitativo. O método quantitativo foi realizado utilizando a técnica de agrupamento (cluster) com seis variáveis de controle originadas dos seis serviços principais, cuja definição foi realizada por meio de uma pesquisa qualitativa com os gerentes internos. Após essa fase, foi realizada uma entrevista estruturada inicialmente com cerca de 443 clientes, de uma amostra inicial não probabilística de 800 clientes. O total de clientes ativos do provedor em estudo é de 10.677 clientes. As percepções dos clientes em relação aos serviços tiveram variações e, se comparado com os quatro serviços que foram analisados sob a métrica gerencial, esse confronto em geral demonstrou uma avaliação mais positiva do que o real uso do serviço. Constata-se, então, que o valor de cada serviço disponibilizado para o cliente depende da sua percepção, mesmo que ele utilize ou não o produto ofertado. Como resultado, pode-se melhorar a compreensão de quais serviços ofertados pela empresa em estudo contribuem efetivamente para o relacionamento e retenção desses mesmos clientes

In this work was analyzed IS of UAB “Dokeda”, weighing all the positive and negative qualities. Also was discussed all additional functions which haven’t been included to the existing IS but could be useful. After have been finished analyzing of existing IS, was come to the conclusion that old system needs to be change. So in this work I did formed requirements for new IS, created new job’s models for it, explained means of technical realization, principles of new system creation and after all I did coding new IS and write new user and administrator manual. Final product was successfully introducing in enterprises UAB “Dokeda”. When new IS was introduced, in short time was carry out questionnaire between enterprise’s workers that to get opinion and to see how it works. Also I did make a suggestions how can be gain that new IS would more satisfy the enterprise’s needs and where could be adapted new IS in other areas