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Nowadays, the increase of competition has made organizations constantly strive to increase their productivity and reduce their costs. The rapid growth of systems based on electronic technology led to a significant change in banking services. Information technology has made it possible for electronic channels to perform many banking services that were traditionally performed over the counter. Albanian banks are making efforts to provide high-quality products and services to satisfy their customers as well as to increase customers’ trust and loyalty to banks. The purpose of this study is based on the current state of e-banking in Albania to measure the impact that trust and loyalty have on the satisfaction of e-banking customers. The study is based on primary data collected by the administration of 400 questionnaires in Gjirokastra region. The data were analyzed using regression analysis and analysis of variance components, which resulted in both variables included in the model to be statistically significant, but among the above two factors the most important turned out to be trust, because according to the model if trust improves by one degree then satisfaction is expected to increase by 0.39 degrees. Albanian banks need to consider this effect of trust and loyalty on e-banking customer satisfaction, striving to increase them.

New ideas, embodied in product and technology innovations, are fundamental driving forces for long-run growth. However, it often takes many years for an innovation to become widely adopted by the [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

The objective of this article consists of an analysis of Internet Banking services in Romania, especially of Internet Banking web based services, Home Banking and Mobile Banking services, form the point of view of number of users, number of transactions in RON and value of transactions in RON, in 2009-2014 period. Although an intense development of the Romanian market of Internet Banking services has been observed in the recent years, Romania is still at the beginning of this process, comparing to other states, yet with a potential of considerable progress. The more people will use internet services, the more likely this category of services is to develop. As Internet Banking web based indicator is one of the most important, its analysis goes further by studying the correlation between the value of transactions and number of users of this service by using the model of simple linear regression which stressed out a powerful and direct relation between these two indicators.

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]

Suncorp Bank's combination of award winning products and outstanding service make it the genuine alternative for aspiring Australian families, farmers, and businesses. Since its beginnings in 1902, Suncorp Bank has [...]