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CAN HEAR ME NOW? How digital voice technology helps banks large and small improve efficiency, reduce fraud and enhance the customer experience

Authors :
Sparks, Evan
Source :
ABA Banking Journal. July-August, 2019, Vol. 111 Issue 4, p26, 4 p.
Publication Year :
2019

Abstract

Voice in banking isn't exactly a new concept. After all, we've engaged with bankers using our voices since the first borrowers approached Renaissance Italy's 15th-century 'mounts of piety' to ask [...]

Details

Language :
English
ISSN :
01945947
Volume :
111
Issue :
4
Database :
Gale General OneFile
Journal :
ABA Banking Journal
Publication Type :
Periodical
Accession number :
edsgcl.594553607