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2. Identifying a company's most profitable customers: the first step in intelligent customer retention

3. Research reveals new profile of customer service providers

4. Customer satisfaction: the partnership imperative

6. How to hire a winner

7. Create a service-oriented company

10. Summary Report: Model-Prototype Comparison Study of Dike Systems, Mississippi River: Potamology Investigations

11. Lake Dardanelle, Arkansas River: Hydraulic Model Investigation

12. Navigation Conditions at Aberdeen Lock and Dam, Tombigbee River, Mississippi and Alabama: Hydraulic Model Investigation

13. Navigation Conditions at Aliceville Lock and Dam, Mississippi and Alabama, Tombigbee River: Hydraulic Model Investigation

14. Navigation Conditions at Columbus Lock and Dam, Tombigbee River, Mississippi and Alabama: Hydraulic Model Investigation

15. Navigation Conditions at John H. Overton Lock and Dam, Red River: Hydraulic Model Investigation

16. Entrance to Upstream Approach Canal, Gainesville Lock, Tombigbee River, Mississippi and Alabama: Hydraulic Model Investigation

17. Navigation Conditions at the Upstream Approach to Lock and Dam No. 3, Mississippi River: Hydraulic Model Investigation

18. Investigation of Proposed Dike Systems on the Mississippi River. Report 2: New Madrid Bar Reach: Hydraulic Model Investigation

19. Navigation Conditions at Lock and Dam 53, Ohio River, Kentucky and Illinois: Hydraulic Model Investigation

20. Navigation Conditions at Cannelton Locks and Dam, Ohio River: Hydraulic Model Investigation

21. Navigation Conditions at Uniontown Locks and Dam, Ohio River: Hydraulic Model Investigation

22. Shoaling Conditions in Sawyer Bend and Lower Entrance to Chain of Rocks Canal, Mississippi River: Hydraulic Model Investigation

23. Navigation Conditions, Suck Bend Reach, Chattahoochee River, Alabama and Georgia: Hydraulic Model Investigation

24. Shoaling in Harbor Entrances: Hydraulic Model Investigation

25. Navigation Conditions in Vicinity of Walter Bouldin Lock and Dam, Coosa River Project: Hydraulic Model Investigation

26. Navigation Conditions on the Lower Cumberland River, Kentucky: Hydraulic Model Investigation

27. Smithland Locks and Dam, Ohio River: Hydraulic Model Investigation

28. NavigationConditions at Locks and Dam 26, Mississippi River: Hydraulic Model Investigation

29. Model-Prototype Comparison Study of Dike Systems, Mississippi River: Potamology Investigations

30. Development of Navigation with Locks and Dams

31. Navigation Conditions at McAlpine Locks and Dam, Ohio River: Hydraulic Model Investigation

32. Development and Maintenance of Typical Navigation Channel, Red River: Hydraulic Model Investigation

33. Navigation Conditions in Alexandria Reach, Red River Navigation Project, Louisiana: Hydraulic Model Investigation

34. Channel Widths in Bends and Straight Reaches between Bends for Push Towing: Hydraulic Model Investigation

35. Guidelines for the Design, Adjustment and Operation of Models for the Study of River Sedimentation Problems

36. Model-Prototype Comparison Study of Dike Systems, Mississippi River, Potamology Investigations.

37. Channel Widths in Bends and Straight Reaches between Bends for Push Towing. Hydraulic Model Investigation.

38. Summary Report: Model-Prototype Comparison Study of Dike Systems, Mississippi River Potamology Investigations.

39. Navigation Conditions at McAlpine Locks and Dam, Ohio River. Hydraulic Model Investigation.

40. Investigation of Proposed Dike Systems on the Mississippi River Report 2 New Madrid Bar Reach. Hydraulic Model Investigation.

41. Navigation Conditions at Locks and Dam 26, Mississippi River; Hydraulic Model Investigation.

42. Navigation Conditions at the Upstream Approach to Lock and Dam Number 3, Mississippi River; Hydraulic Model Investigation.

43. Navigation Conditions at Lock and Dam 53, Ohio River, Kentucky and Illinois. Hydraulic Model Investigation.

44. Navigation Conditions at John H. Overton Lock and Dam, Red River; Hydraulic Model Investigation.

45. Shoaling in Harbor Entrances; Hydraulic Model Investigation.

46. Navigation Conditions on the Lower Cumberland River, Kentucky; Hydraulic Model Investigation.

47. Navigation Conditions in Alexandria Reach, Red River Navigation Project, Louisiana. Hydraulic Model Investigation.

48. Shoaling Conditions in Sawyer Bend and Lower Entrance to Chain of Rocks Canal, Mississippi River. Hydraulic Model Investigation.

49. Navigation Conditions at Aberdeen Lock and Dam, Tombigbee River Mississippi and Alabama, Hydraulic Model Investigation.

50. Navigation Conditions, Suck Bend Reach, Chattahoochee River Alabama and Georgia. Hydraulic Model Investigation.

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