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It goes without saying that employees who exceed job requirements by helping their co-workers (interpersonal organizational citizenship behavior or OCBI) enhance overall performance and productivity. Research (and common sense) show [...]

Time management is crucial for food service professionals and restaurateurs, since they keep busy schedules. Saving time while going through daily activities can be done, however. The first step is to remove the clutter, such as classifying papers according to what needs to be done and what should go on file. A list of things to do and an organizer are helpful in setting priorities and determining how to accomplish things. Time spent on matters that seem urgent but actually are not important such as phone calls, correspondence or meetings should likewise be minimized. Focusing on what needs to be done for the moment is also an effective time budgeting idea., HOW TO GET MORE OUT OF EVERY MINUTE We know you're busy, so let's cut to the chase: On the following pages you'll find pointers from some of the top [...]

The head of the training department and a regional training manager for a fast-food chain had been drinking when they slid into a car with the new area director, sandwiching [...]

HERE'S what just happened. I'm in a hip coffee shop on Valencia Street in San Francisco. It's early afternoon, and I order a double espresso. I hand over the money [...]

HMR OPPORTUNITIES Question: I've been prospecting for new customers and I read that grocery stores with a deli and prepared foods section for home-meal replacement (HMR) could be potentially profitable. [...]

My favorite cafe has excellent food and a friendly staff. But a new person recently appeared behind the counter. He's grim, never smiles, and is totally deadpan, as if he [...]

As more restaurant employees blog, tweet and post photos, videos and updates on the Internet, operators are rushing to craft policies guiding their behavior in cyberspace. The goal is to [...]

Taking a cue from social-network sites such as Facebook.com and MySpace.com, restaurant companies nationwide--worldwide, in fact--are creating online networks for employee interaction. Social media also are becoming the new way [...]

It's hard to believe I had to travel halfway around the world to find great service. I live in Manhattan now, and I lived in Chicago and Washington, D.C., before [...]

In light of the fact that hundreds of thousands of dollars were spent by the foodservice industry last year alone on charges related to sexual harassment, operators cannot afford to [...]