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The article is devoted to the analysis of the legislative consolidation of the provision of electronic services in the sphere of social protection of the population in Ukraine, taking into account the trends of reforming the institute of electronic services in the state. The current state of legal regulation of the provision of electronic services in the field of social protection of the population and directions for improvement of normative legal acts in the specified field have been studied. Summarizing the legal basis regulating the provision of electronic services in the field of social protection of the population, such acts can be classified by legal force (legislative, sub-legal) and by the content of the subject of regulation (determine general theoretical provisions and some aspects of an organizational nature; administrative jurisdictional activity of public administration bodies regarding provision of electronic services in the field of social protection of the population; guarantees of legality of the provision of electronic services in the field of social protection of the population). It has been established that today there is a significant number of normative legal acts that regulate certain aspects of the provision of electronic services in the field of social protection of the population. This is natural given the wide range of social relations subject to their regulation. Instead, for further systematized reform in this area, it is necessary to determine the general principles of organizational and legal regulation of the provision of electronic services in this area on the basis of a unified legislative act with the aim of a systematic approach to the elimination of legal gaps in the regulation of such an institution in view of the special legal position of subjects of public administration of providing electronic services in the field of social protection of the population. [ABSTRACT FROM AUTHOR]

The article is devoted to the study of the legal nature of electronic auctions of seized property as a mechanism for ensuring the rights of participants in executive proceedings. As part of the scientific research, the author reveals the legal nature of electronic auctions of seized property based on the analysis of their legal regulation, formulating conclusions about the role of this institution in the system of executive proceedings. The author emphasizes that electronic auctions as a special mechanism of enforcement proceedings must have a clear, consistent and unambiguous legal regulation in national legislation, since this type of activity directly affects the property rights of participants in enforcement proceedings, in particular, the right to private property, which is guaranteed to a person by the Ukrainian and international law. The article examines the legal nature of electronic trading through the prism of institutions of public electronic services and administrative services, as well as the institution of entrepreneurship. The author substantiated the conclusion that the researched institute is not a form of providing electronic or administrative services provided by the state at the request of a certain subject, nor can it be considered a separate type of entrepreneurial activity, given the multi-subject nature of the goal. The article concludes that electronic auctions of seized property by their legal nature belong to the category of measures of administrative influence on the participants of executive proceedings in terms of their property rights. This measure has an electronic legal form of forced alienation of property or property rights, which is used to ensure full, timely and legally executed decisions of courts and other bodies in executive proceedings. The role of the investigated institute is determined by the provision of a compensatory function in the enforcement proceedings, which guarantees the debt collector the acquisition of the right of ownership of the sum awarded by the court, through the forced sale of the property belonging to the debtor through electronic auctions. [ABSTRACT FROM AUTHOR]

Copyright of Arab Journal for Scientific Publishing is the property of Research & Development of Human Recourses Center (REMAH) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Bangladesh is a developing country such a huge population, most of whom reside in rural areas. All around the country, Union Digital Centers (UDCs) have been established to offer public and private e-services to all inhabitants. It seems appropriate to do study on assessing the performance of e-service delivery after a number of years have passed since the founding of the UDCs. The study area has been determined to be the Batiaghata union and Jalma union under the Batiaghata Upazilla. This study tried to evaluate the performance of e-service delivery of UDCs and compare the performance of e-services of Jalma union and Batiaghata union of Batiaghata Upazilla. Three major components such as service functionality, availability and, quality and efficiency have been considered in this study. To evaluate the performance of delivery of electronic services of these centers, the Composite Indexing Method was used. The results showed that e-services of both unions are virtually as effective and of moderate quality. There was a striking contrast between the two unions when the availability aspect of e-service delivery was taken into account (about 48.96% in Jalma UDC and 38.70% in Batiaghata UDC). On the other hand, both unions' scores for service functionality were the lowest amount in practical. Overall, e-service functions of Jalma Union Digital Center were comparatively better than those of Batiaghata Union Digital Center which is 47.03% and 37.5% respectively. The study also suggested that the UDCs of two unions' current e-service delivery scenario strongly need to future advancement in the provision of creative services based on the requirement for upgradeable technological knowledge in the most satisfactory manners. [ABSTRACT FROM AUTHOR]

The construction sector is one of the strongest sectors supporting economic growth in Indonesia. Studies conducted by the Central Bureau of Statistics (BPS) show that construction is in the third main source of Indonesia's economic growth, noting that this sector's gross domestic product (GDP) contributed 10.44% to the national GDP of IDR 16.97 quadrillion in 2021. According to the Probolinggo City Government's Electronic Procurement Service, at least 101 jobs have been auctioned. The certificate of occupancy (Sertifikat Laik Fungsi/SLF) is a statement that the feasibility of a building's function has been completed. Laik Fungsi requires that abuilding meets administrative and technical standards according to the specified building function. So without SLF, a building can be legal but illegal for its utilization. The purpose of this research is to analyze the quality of services provided by CV Meter Consultant Company in meeting customer needs and satisfaction. This research uses a qualitative approach, i.e case study research. Data collection techniques include conducting observations, interviews, and documentation of objects and informants. The data interview collected was from 5 informants. The results of this study are that there are several indicators that have not been fulfilled, including the tangible dimension. [ABSTRACT FROM AUTHOR]

Governments have been investing considerable resources into making their services to citizens available through the Internet. However, people face barriers when accessing these e-services. Barriers affect people with disabilities to a greater extent. Taking into account the accessibility-in-use in addition to the required standards while designing these services would mitigate some of these issues. In this work, five e-services from the Spanish government were selected from among the most used ones and tested with fifteen participants, of whom ten participants belong to the group of people with low vision. Different qualitative and quantitative measures were analyzed to determine whether participants with low vision had more difficulties performing the tasks and to identify the design issues required to achieve improvement. The results highlighted some issues to be incorporated into the complexity and cognitive accessibility evaluations of e-services to anticipate difficulties (e.g., error prompting/prevention mechanisms). In addition, contributions to existing accessibility standards are proposed to be considered in the design of the e-services. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Modern Science is the property of Alcide De Gasperi University of Euroregional Economy and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Background Methods Results Conclusions During calendar years 2021 through 2023, our health system admitted 200,837 persons 18 years and older with diabetes, of which 61% (n = 123,393) were 65 years and older with orders for insulin administration. The incidence of diabetes among hospitalized persons 65 and older continues to increase in the United States, with 24 million adults 65 and older with diabetes reported in 2020. Insulin, a high‐risk medication, has the potential for adverse drug events, which can cause significant harm to patients, potentially resulting in death. With the 2023 initiation of voluntary electronic clinical quality measures reporting for severe glycemic harm events from the Centers for Medicare Services, the study team saw an opportunity to evaluate and standardize insulin‐related practices across the system.We implemented an Insulin Safety Campaign (ISC), to review, evaluate, and standardize insulin‐related processes across our health system. The primary goal was to reduce severe glycemic harm events system‐wide. Insulin‐related practices were reviewed for best practice alignment and standardized. Outcomes were measured according to the Centers for Medicare and Medicaid Services' electronic clinical quality measures reporting guidelines.Comparing pre‐and post‐implementation results, all five medical centers achieved statistically significant reductions in sever hyper‐ and hypoglycemic harm events.Through a collaborative effort, we were able to identify, address, and reduce insulin‐related process variabilities through standardization, reducing the percentage of severe glycemic harm events and improving blood glucose management in our hospitalized persons 65 and older. [ABSTRACT FROM AUTHOR]

The computing models such as crisp automata, fuzzy automata and general fuzzy automata (GFA) are used to represent complex systems for predefined input alphabets or symbols. A framework that can process words rather than symbols is needed to simulate applications based on the natural language. Semantic computing (SC) offers a technique to accommodate semantically similar words instead of predefined words, thus extends the applicability and flexibility of GFA. In present work, a hybrid model of GFA and SC is proposed to deal with a situation where input can be user-dependent or related to words that have semantically similar meanings. In traditional theory of automata, if input symbols are changed one must define a new automata, whereas in the proposed work instead of defining a new GFA, existing GFA can process the semantically similar external words. An application related to transportation e-service is further discussed to understand the enhanced flexibility and applicability of the proposed models. [ABSTRACT FROM AUTHOR]

The goal of this study was to check the direct and moderating effects of the dimensions of the national culture, based on the Cultural Dimensions Theory, about the offer of E-Government services. The direct effect of the technological infrastructure installed in the countries on their E-Government levels was also tested. Data from 55 countries were analyzed and indicated technological infrastructure and individualism are direct antecedents of E-Government. This research shows policymakers and practitioners should prioritize the enhancement of technological infrastructure and consider the cultural orientation of individualism in their strategies to promote the adoption and efficiency of E-Government services. [ABSTRACT FROM AUTHOR]

The work aims to analyze the current state of e-government and determine its impact on the economic development of Ukraine. To achieve the goal, the following tasks were set: ▪ to conduct an analysis of the current state of development of e-government in Ukraine using the EGDI and EPI indices; ▪ to reveal the relationship between the e-government index and the level of income of the countries of the world; ▪ to check the assumption about whether the growth of the level of development of e-government in Ukraine will lead to an increase in GDP per capita; ▪ to propose priority measures aimed at ensuring the growth of the level of development of e-government in Ukraine to improve economic growth. The following research methods were used in the work: methods of systematization and generalization, comparative analysis, and mathematical statistics. In particular, regression analysis was used: to identify and verify the causal relationships between the variables – the values of the e-government development and e-participation indexes and the volume of gross domestic product per capita in Ukraine (based on paired linear regression); as well as for forecasting the values of EGDI (based on paired non-linear regression). The study results showed a direct linear relationship between the level of development of e-government, expressed by the e-government development index and the e-participation index, and the country's economic development level, reflected by GDP per capita. In particular, an increase in the e-government development index by 1 unit leads to a growth in real GDP per capita by 3.76 units. As for the e-participation index, there is a positive relationship between the e-participation index and GDP per capita. An increase in the e-participation index by 1 unit leads to a growth in real GDP per capita by 3.96 units. Although there is a positive correlation between the EGDI and EPI indices and the country's income level, e-government is not the only factor that increases GDP per capita. Thanks to the correct policy of the Ukrainian government regarding the expansion of the provision of electronic services, it is possible to achieve a higher level of EGDI and EPI, thereby increasing the GDP and welfare of the population. [ABSTRACT FROM AUTHOR]

Copyright of Environmental & Social Management Journal / Revista de Gestão Social e Ambiental is the property of Environmental & Social Management Journal and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This study aims to examine the influence of electronic service quality (e-service quality) on customer satisfaction with the Welma application at PT Bank Central Asia, Tbk. The method used is a survey using a questionnaire distributed to customers of the Welma application. The data analysis technique used is multiple linear regression analysis. The sample of this study is 400 respondents of Welma application customers who were selected by convenience sampling. The results of the study show that there is a positive and significant influence of electronic service quality on customer satisfaction with the Welma application. The implication of the results of this study is the importance of PT Bank Central Asia, Tbk to continue to improve the quality of electronic services to increase customer satisfaction of the Welma application so that it can retain and attract more customers. [ABSTRACT FROM AUTHOR]

Currently, much attention is paid to digital transformation in all areas, including the public sphere. The latest studies show that it is necessary for the public sector to monitor the efficiency and satisfaction with the services provided. However, there are significant gaps in research in this area, including in Slovakia. This research proposes and applies the measurement of efficiency using the DEA method in the context of e-Government, provides a comparison of the roles of states in the use of public electronic services in the EU, and applies the method of measuring satisfaction using the American Customer Satisfaction Index, focused on the central state portal in Slovakia. The main methods that were used to fulfil the objectives of the work were data envelopment analysis, "DEA", and the American Customer Satisfaction Index, "ACSI". Other methods used include the Mann–Whitney U test, the chi-squared test, and Sperm correlation analysis. From the results of the work, it is possible to conclude that ACSI can be applied within Slovakia. Furthermore, the results show a strong correlation between perceived quality and satisfaction, which is 0.855. Overall satisfaction with the central state portal of public electronic services reached 61.7%. We conclude that it would be appropriate and possible to use ACSI as part of DEA measurement. [ABSTRACT FROM AUTHOR]

This study aims to explore the links between the efficiency of public sector e-services and sustainable competitive advantage. In line with the emerging approach, the instrumental case study design and the mixed research strategy were used as the most appropriate methodology to answer the general research question that was raised for this study. In this context, we present the positive experience that we have discovered via the Lithuanian case study. A unified model of evaluation of the e-services development system in the public sector was developed. The model explains the application of various e-services development systems methodologies and methods in the public sector and underpins the platform for the interaction of efficiency and sustainable competitive advantage processes. The model developed helps to make the assessment of e-services more effective and demonstrates a personalised outcome that can be applied by other public sector organisations. The paper discusses the efficiency trends in the development of e-services in the public sector in order to achieve Sustainable Development Goals, as well as distinguishes and highlights procedural steps that help to improve the development of e-services and sustainable competitive advantage. [ABSTRACT FROM AUTHOR]

The modern academic world can hardly boast of substantial research on how people become loyal to businesses thanks to TikTok. The current research seeks to add some knowledge to the field by exploring the impact that TikTok services' quality and satisfaction from using it have on Russian and Chinese users' loyalty to opinion leaders in this social network. The analysis of research data collected from the survey of 400 TikTok users was done by means of the partial least squares structural equation modeling method. This allowed obtaining results that confirmed that e-service quality significantly and positively affects users' e-satisfaction and loyalty to opinion leaders. E-satisfaction was found to affect loyalty and mediate the relationship between loyalty and e-service quality significantly and positively. This study provides a number of practical recommendations for brands and businesses interested in promoting their products or services through TikTok. [ABSTRACT FROM AUTHOR]

Despite the cross-border availability of almost all goods and services online due to global Internet access, the domestic origin of sellers remains significant. This study examines the preferences for domestic versus cross-border goods and services in online purchases in the EU online market from 2020 to 2023. We use quantitative methods including ordinary least squares (OLS), decision trees, and spatial autocorrelation analysis. We find significant effects of currency, language(s), and Internet use on domestic online purchases, while cross-border online purchases are further influenced by prices and urbanization. Our analysis reveals patterns based on the origin of the seller: domestic, intra-EU, or non-EU seller. There is a strong preference for electronic goods and services, regardless of the seller's origin, while physical goods show a decreasing preference from domestic to intra-EU and non-EU sellers. Limited geographical effects and spatial patterns in online retailing were found, with a trend towards domestic localization. These differences in e-commerce by seller origin are primarily driven by country-specific characteristics (language(s), currencies) rather than geographic distance. The variation in the purchase of goods and services also depends on their physical and electronic form, that is, digital ordering and/or digital delivery. The expansion of e-commerce and the importance of country-specific characteristics require the development of standards to measure these influences. [ABSTRACT FROM AUTHOR]

Businesses to reach customers. E-service quality is an online company's customer service. It includes website design, navigation, responsiveness, security, dependability, and customer support. E-commerce has grown due to its convenience, speed, and accessibility. Online businesses' success depends on e-service quality. When e-services are good, customers return. Poor e-service quality can occur. Poor e-service quality can turn customers away. Online businesses must offer high-quality e-services to satisfy customers and stay competitive. E-service quality affected e-loyalty. Website efficiency--ease of use, organization, and quick access--and website information quality--accuracy, frequency, clarity, and relevance--measure e-service quality. E-service quality dimensions affect e-satisfaction and e-trust, which are necessary for eloyalty. The research model's variables' influencing factors were also examined. The quantitative study surveyed Lebanon's online shoppers using a validated questionnaire. 2378 Lebanese from various backgrounds participated in the study. T-test, ANOVA, and SEM were used to analyse SPSS data. This study is important because the pandemic and lockdowns have changed consumer purchasing behaviour. Customers are more critical of e-commerce platforms and more comfortable using multiple devices to access online stores and apps as they shop more online. This study is timely and relevant for businesses trying to stay competitive in the changing ecommerce landscape due to consumer behaviour changes. Both e-service quality dimensions are positively correlated with e-loyalty determinants e-trust and e-satisfaction. E-trust and esatisfaction both have positive and significant relationships with e-loyalty, but e-satisfaction had a stronger effect. Through e-satisfaction and e-trust, e-service quality dimensions indirectly affect e-loyalty. [ABSTRACT FROM AUTHOR]

Recommender systems are one of the most successful applications of using AI for providing personalized e-services to customers. However, data sparsity is presenting enormous challenges that are hindering the further development of advanced recommender systems. Although cross-domain recommendation partly overcomes data sparsity by transferring knowledge from a source domain with relatively dense data to augment data in the target domain, the current methods do not handle heterogeneous data very well. For example, using today's cross-domain transfer learning schemes with data comprising clicks, ratings, user reviews, item metadata, and knowledge graphs will likely result in a poorly performing model. User preferences will not be comprehensively profiled, and accurate recommendations will not be generated. To solve these three challenges—handling heterogeneous data, avoiding negative transfer, and dealing with data sparsity—we designed a new end-to-end deep Adversarial Multi-channel Transfer network for Cross-Domain Recommendation named AMT-CDR. Heterogeneous data is handled by constructing a cross-domain graph based on real-world knowledge graphs—we used Freebase and YAGO. Negative transfer is prevented through an adversarial learning strategy that maintains consistency across the different data channels. Data sparsity is addressed with an end-to-end neural network that considers data across multiple channels and generates accurate recommendations by leveraging knowledge from both the source and target domains. Extensive experiments on three dual-target cross-domain recommendation tasks demonstrate the superiority of AMT-CDR compared to eight state-of-the-art methods. All source code is available at https://github.com/bjtu-lucas-nlp/AMT-CDR. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Educational Sciences (2706-6711) is the property of Qatar University and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This paper presents a study of the impact of different types of waveform jamming schemes against remote detonation communication devices based on Long term evolution (LTE) technology. Two main categories of waveform jamming signals (single-carrier and multi-carriers) were used. Also, two jamming scenarios against LTE-based remote detonation devices (jamming the whole LTE frame and jamming the LTE synchronization channel) were investigated. The key point of evaluating the effectiveness of the presented waveform jamming signals is by measuring their ability to successfully cut off the connection between the transmitter and the LTE-based remote detonation device. This is achieved by verifying that the remote detonation device is unable to successfully receive the transmitted information (Deny of Service (DOS) mode). To this end, emulations of these scenarios are held using two Keysight software-defined radio software programs (SystemVue 2015 and VSA 89600). Finally, a real practical experiment of the impact of different waveform jamming schemes against LTE-based remote detonation devices is emulated to present the optimal waveform jamming scheme against these types of devices. [ABSTRACT FROM AUTHOR]

The purpose of this research is to provide a model of the impact of open innovation on the competitive advantage of electronic services in the banking system (case study: Bank of Agriculture branches in Shiraz city). The statistical population included specialists and experts in the field of electronic services in the banking system of Shiraz Bank of Agriculture branches, who were selected as participants in the research using a targeted sampling approach. The data was collected by semi-structured interview method. In order to obtain the reliability and validity of the data, two methods of reviewing the participants and also reviewing the experts who were not participating in the research were used. The reliability of the model was evaluated using the Kappa index. The value of the Kappa index equal to 0.662 was calculated and it was placed at the level of valid agreement. Interviews and coding were analyzed using Maxqda software. Finally, based on the identified final criteria, the model derived from the foundation’s data analysis method is presented. In the results of axial coding, 76 primary codes are grouped into 11 categories. The categories include banking marketing, electronic banking, market research, and human aspects of innovation, banking performance, organizational factors, banking technology, banking users and customers, external environment. The bank has been a competitive advantage of the bank and service innovation. [ABSTRACT FROM AUTHOR]

In this increasingly advanced era of globalization, all human activities are aimed at being carried out efficiently and easily. With the growing use of the internet in the trade sector, there has been a shift in the relationship between sellers and buyers; they are becoming increasingly separated as they only interact through the internet without direct meetings. It also raises several legal issues related to the protection of transactions conducted on e-commerce platforms in Indonesia. However, the Consumer Protection Law (UUPK) and the Electronic Information and Transactions Law (UUITE) have provided a sufficient legal framework to protect consumers in e-commerce transactions, as outlined in various provisions in both laws. This research is a type of normative legal research, which means that the collection of materials is carried out from various legal regulations and uses several written literature. This study found that e-commerce transactions involve various parties with different roles, and although they offer convenience, there are challenges in consumer protection and transaction security. Existing regulations, such as UUPK and UUITE, provide a legal basis, but more specific regulations related to e-commerce are needed. This study emphasizes the importance of strengthening specific e-commerce regulations to improve consumer protection and transaction security, in order to encourage sustainable e-commerce growth. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Actual Problems of Jurisprudence / Habaršy. Zan̦ Seriâsy is the property of Al-Farabi Kazakh National University and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The essence of the use of modern information technologies in the activities of administrative service centers is covered in the scientific article. It is established that the use of modern information technology in the provision of administrative municipal services is characterized not only by the quantity and quality of information posted on websites, but also by ensuring the operation of certain electronic services: the ability to receive advice by e-mail or op-1ipe download forms and samples of applications and other documents required to receive the service; make a preliminary appointment through the site; the possibility of service through a «personal account», for example: to send scanned copies of documents for the service for their preliminary verification by the responsible employees of the CNAP or the subject of the service for their compliance with the law; check the status of the procedure for providing the service at the request of the client; send an application with documents and receive the result of the service (in some possible cases, taking into account the rules of applicable law); to take part in op-1ipe survey on the quality of service; the ability to monitor the situation in the CNAP through WEB-cameras; the ability to obtain statistical information, for example, to learn about the periods of greatest or least busy CNAP; view the history of the progress of the queue; get acquainted with the most popular administrative services, etc. Therefore, the issue of providing administrative services via the Internet, as it was mentioned earlier, is not solved comprehensively in Ukraine, but on a point-by-point basis at the initiative of the heads of individual Central Administrative Courts or city councils. And the creation of a single nationwide integrated resource for electronic services has not yet taken place. In part, volunteers are trying to correct this gap by creating, as part of the fight against corruption, the public services portal iGov, known in Ukraine, through which you can send an application together with scanned copies of the necessary documents and, at a specified time, apply to the relevant body, including the relevant village, settlement, of the city council upon receiving the result of the service. The list of services that can be obtained through this portal is quite large, but it depends on the region in which the service is ordered and on the list of service providers with whom an agreement was reached on interaction in the specified area. The portal can help to reduce the number of visits by citizens to authorities to obtain services and the terms of their provision, but it will still not be able to fully perform the functions provided for the Unified State Portal of Administrative Services, the creation of which is provided for by the Law of Ukraine «On Administrative Services». [ABSTRACT FROM AUTHOR]

This study aims to investigate the effect of e-service quality (ESQ) in m-Health application on loyalty (LOY), focusing on the mediating customer satisfaction (SAT) and the moderating role of gender and domicile area on user loyalty. The study used quantitative research and the population of this study was m-Health application users with 260 respondents using the purposive sampling method. The analysis method used is PROCESS Macro Mediated Moderation Model 14 by SPSS 29. The results indicate that e-service quality positively and significantly affects user loyalty. Additionally, e-service quality has a positive and significant impact on consumer satisfaction and also the quality of consumer satisfaction has a positive and significant impact on loyalty. The study also found that customer satisfaction mediates the relationship of e-service quality on user loyalty. However, the demographic variables, gender, and domicile area were found have no impact on the relationship between consumer satisfaction and loyalty. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Legal & Economic Research / Mağallaẗ Al-Buḥūṯ Al-Qānūniyyaẗ wa Al-Iqtiṣādiyyaẗ is the property of Beni Suef University and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of AAU Journal of Business & Law is the property of Association of Arab Universities and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Electronic or Internet commerce is the process of buying, selling, transferring, and exchanging products, services, or information through computer networks. With the rapid development of information technology, collaborative consumption supported by platforms is becoming attractive to consumers. It enables quick and straightforward communication, transmission of information over long distances, easy publication of various documents, and transactions via the Internet. The goal of every trading company is to understand each client individually and use this understanding to facilitate the customer’s decision to work with a specific company -rather than the competition. Online shopping is experiencing exponential growth and has many advantages compared to traditional shopping. Hence, the goal of the research is to examine the impact of modern electronic solutions on shopping. The research subject is related to determining the attitudes and decisions of consumers on the issue and making the final decision about the purchase using electronic services. The purpose of the research is to present a set of activities that affect the success of electronic commerce. From the comparative study of consumer behavior, the hypothesis was tested where H0 - electronic commerce has a significant impact on the behavior of consumers of this type of commerce. The research conclusions refer to the observation of variables that can be useful when making more effective decisions in the future. [ABSTRACT FROM AUTHOR]

Copyright of Die Unternehmensbesteuerung (Ubg) is the property of De Gruyter and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The term 'digitalization' of public administration, used as a synonym for 'e-government,' fi rst implies the implementation of fast, secure procedures by an administrative body. E-governance, or as it is more recently termed, digital governance, involves the introduction of innovations and technologies in public governance/administration. It can be argued that the digitalization of public administration against the background of contemporary social challenges may be the key of opportunities for both the state and members of the society. Despite its certain conditionality, the electronic governance index (since 2003, the United Nations has issued a comparative index of countries' e-governance every two years, based on three main indicators) profi ciently reflects the dynamics of countries' efforts in introducing innovations in public administration and involving citizens in the process of e-services, which ultimately contributes to bringing citizens closer to modern digital administration. The article refers to the legal aspects of using digital means in e-government on the example of Georgia. The reform of public administration in Georgia started in 2015, after the Association Agreement was signed between Georgia and the European Union. Georgia has already fulfi lled several commitments in the framework of this program in terms of striving for more transparent governance, but despite this, the mentioned reform faces challenges on this path. The article examines aspects of e-government such as e-services, e-participation, personal data protection, and the impact of e-government implementation on the efficiency of public administration. Since the mentioned issue is complex in nature and extends in several directions, the article discusses the regulation of electronic administrative proceedings and the effectiveness of its use in the process of implementing public administration, stages of modernization of state governance, types of electronic proceedings, possibilities of legitimate governance from the administrative body, and prospects for its implementation on the example of Georgia. [ABSTRACT FROM AUTHOR]

The use of new technologies in tourism is bringing about a genuine revolution in the sector, where automated services, such as chatbots, are increasingly being used to perform some of the tasks involved in service delivery. However, the emergence of new technologies in a sector as globalized as tourism can mean that not all users are able to perceive the benefits of these innovations. Therefore, the aim of this study is to determine whether the digital literacy (DL) of a tourist may lead to different evaluations of the quality of the electronic service they received, both overall and as per the different dimensions of quality. This study compares a more innovative and interactive service-provision technology (a chatbot) with a more traditional one (email). To this end, an experiment was conducted in which 124 participants from Spain (higher DL) and the Czech Republic (lower DL) were asked to interact with these two technologies in a simulated hotel customer-service scenario. The results show that individuals with higher DL rated the quality of service received via chatbot higher than individuals with lower DL. The latter prefer email because they perceived it to provide greater security, empathy, reliability, and information quality. However, participants with higher DL preferred the chatbot due to its greater competence in completing the task. Finally, the participants rated the responsiveness of the chatbot higher than that of email. These results can help the introduction of chatbot-based customer service in the tourism sector. [ABSTRACT FROM AUTHOR]

The aim of this paper is to examine and analyze the perceptions and reactions of women regarding digital services and electronic wine lists in restaurants while making wine ordering decisions. Women make up a significant proportion of population, and that is why is important to comprehend their reactions and impressions of digital services and electronic wine lists in restaurants. The research was conducted with a specially designed questionnaire, involved the participation of 182 women from Croatia and Serbia who used digital services and electronic wine lists in restaurants. Collected answers were processed and analyzed using the Statistical Software for Social Sciences (SPSS) version 21.0. and applying Kolmogorov-Smirnov test, Levene’s test and Kruskal-Wallis H-test. Research results indicated differences among various demographic groups of women in terms of their perceptions of the educational and functional benefits of using electronic wine list in restaurants. Results showed that younger women, those who frequently visit restaurants and those with less knowledge of wine perceived greater benefits of using electronic wine list in restaurants. This paper enriches the relatively sparse literature on women’s preferences to digital services and wine purchasing behavior, providing valuable insights for restaurant managers and decision-makers regarding women’s preferences for electronic wine lists. [ABSTRACT FROM AUTHOR]

This study aims to investigate how consumers' purchase decisions are influenced by the quality, cost, and brand perception of e-services. The sampling strategy utilized in this study is simple random sampling because it is not possible to sample every consumer in the city of Cilegon. The study's sample consisted of 140 participants. The measurement method used is the Likert scale, and the data collection was done using a questionnaire. Among the analytical methods used are validity and reliability checks, normality checks, multicollinearity checks, heteroscedasticity checks, multiple linear regression analysis, hypothesis testing (t-test and f-test), and R2 tests for the coefficient of determination, using IBM SPSS Statistics 23 as a statistical tool. The results showed a strong correlation between brand perception, pricing, purchase intent, and e-service excellence. [ABSTRACT FROM AUTHOR]

This study examines the influencing factors and prospects of electronic service implementation in Ethiopian higher education institutions. The study employed a descriptive and explanatory research design with a quantitative research approach. A multistage sampling technique was used to acquire the relevant data from 364 selected graduate programme students. With the help of Stata-16 software, the collected data were analysed using descriptive and inferential statistics. The study's findings showed that electronic service implementation has a potential advantage for educational provision regarding flexible access, greater speed, unlimited service time, and accuracy using the technology to assist teaching. However, the practice of electronic service implementation is weak. A web is present in the universities and the active functionality in terms of interaction, transaction, transformation, and full integration was at a low stage. The main factors that affect electronic service implementation are students' electronic service usage capacity, top managerial commitment, information communication technology infrastructure, employee commitment, and training. Thus, there is a need to put a higher effort to facilitate the full implementation of service delivery by improving top management commitment, providing training for staff and students, improving information communication technology infrastructure, and developing students' electronic services use capacity. [ABSTRACT FROM AUTHOR]

The article reveals the essence of electronic services in the field of social protection of the population. An analysis of the terms social protection, social security, administrative services, public services, as well as their correlation, was carried out. On the basis of the identified main features of these terms, the author makes an attempt to provide his definition of public services in the field of social protection of the population. Features of the provision of electronic services in the field of social protection of the population are: authorized bodies of public administration; a specific circle of service consumers, which is clearly defined by state regulations (preferably at the legislative level); based on the essence of the concept of «social protection», only natural persons can be consumers of administrative services in this area; the special legal status of such persons in accordance with the Constitution of Ukraine, where the right to social protection is provided only to citizens, which currently narrows the right to social protection of foreigners, stateless persons, refugees, including by receiving public services, emphasizing the importance for the state of its citizens; a feature of the provision of public services in the field of social protection is that they are free of charge for the subjects of the application. It has been established that one of the features of electronic services in the field of social protection of the population is the specific conditions under which a person has the right to receive services in this field. Public services in the field of social protection of the population are provided under the condition of the occurrence of a case of social risk provided for by the law, for example, upon reaching a certain age of incapacity for work or acquiring the status of a disabled person, etc. It has been proven that the second feature of public services in the field of social protection of the population is their preventive orientation, which includes prevention of disruptions in the normal functioning of the life of individuals and violation of their rights in the event of a social risk. [ABSTRACT FROM AUTHOR]

The article is devoted to the analysis of Ukrainian legislation in the sphere of implementation by local self-government bodies of budgetary powers directly related to information law. The concept, the content of these powers, their implementation in the conditions of martial law are considered. The paper analyzes the criteria by which this concept is defined, and determines the significance of the budgetary powers of local self-government bodies in the field of informatization. As well as the shortcomings faced by these bodies during the implementation of the above-mentioned powers The legal principles on the basis of which the relevant bodies exercise their rights and duties in the researched area have been studied. The impact and changes on the process of implementation of these budgetary powers of local self-government bodies, caused by the full-scale invasion of the Russian Federation into Ukraine, were studied. It has been clarified what specific researched budgetary powers of information law these bodies have in this or that sphere of public life. The duties of publicizing a certain type of information by local self-government bodies, including information on budgets and their implementation, are considered. Own and delegated powers of local selfgovernment bodies in the field of informatization, including financing of industry programs and projects, are discussed. The issue of the role of local governing bodies in ensuring access to information and the implementation of other aspects of information law at the level of specific local communities is studied. The problems faced by local self-government bodies during the implementation of relevant powers in the field of informatization and their consequences are analyzed. As well as their ability to improve the availability of information to the public. Also, the importance of effective use of budgetary resources for the development of information infrastructure and raising the level of citizens' awareness was investigated. The legal acts related to the financing of information projects by local bodies are systematized and analyzed, defining their rights and responsibilities in this area. Support for information disclosure through local government media spending, such as the creation and maintenance of websites and online platforms for publicizing official information, is being considered. The content of the legislative norms regulating this sphere has been studied, highlighting the basic rights and duties of local bodies in relation to information policy. As well as the practice of local bodies applying international experience in this field. Attention is drawn not only to the legislative framework regulating these issues, but also to the practical experience of their implementation at various levels of local self-government. In particular, the article examines the mechanisms of the formation and use of budget funds to ensure the information needs of citizens, the development of information infrastructure on the ground, as well as control over the expenditure of budget funds in this area. The article analyzes the practical experience of local bodies regarding the implementation of projects to improve the availability of information. Attention is also paid to mechanisms for using budgetary resources to create and maintain information resources, such as various websites, appropriate infrastructure for information dissemination, etc. On the basis of the researched materials, namely, current legislation, scientific articles and other resources, the main aspects of advantages and significance, problems and directions of implementation by local self-government bodies in the field of information law were defined and outlined. This article highlights the functioning mechanisms of local self-government in the conditions of a modern information society and can be useful for all those interested in the development of local democracy and the construction of a society in which information transparency will prevail, that is, information transparency of the subjects of this sphere. [ABSTRACT FROM AUTHOR]

Research on actuarial risk management practices (ARMP) and insurance firm performance has revealed inconsistent results. Therefore, a mediating factor such as innovation is needed to bridge between them. Studies exploring the relationship between ARMP and innovation have been largely qualitative. This study offered a quantitative model focusing on the mediating role of e-service innovation between ARMP and firm performance. The hypothesized relationships were tested using a structural equation model (SEM), with a sample from 98 Indonesian insurance companies and WarpPLS 7.0 as the analytical tool. The results indicated that ARMP significantly influenced e-service innovation but was insignificant for firm performance. Furthermore, the findings highlighted the significant role of e-service innovation in insurance firm performance, which implied that e-service innovation acts as a mediator in the relationship between ARMP and firm performance. The practical application of the research findings makes them directly relevant and beneficial to the insurance industry, especially in Indonesia. [ABSTRACT FROM AUTHOR]

E-governments are considered the primary gateway through which citizens can access services and benefit from the information provided by electronic platforms when needed. Although the situation in developed countries has shifted from electronic governments to local electronic services, many developing countries still encounter various challenges, such as ease of use and enhancing user experience. This study aims to help address the obstacles faced by North African countries, including Morocco and Tunisia, in the context of e-government usability. It evaluates the accessibility of these sites, addresses the issues involved in using them, and suggests solutions that could enhance user experience by improving ease of use. The limited previous research on this region makes this study even more relevant. Research-based web design and usability guidelines (RBWDUG), specifically the chapter on optimizing user experience, serve as the foundation of this research, facilitating the assessment of ease of use and user satisfaction. Converting this valuable tool into a questionnaire enabled the research to achieve valuable results through evaluation. The evaluation of ten websites in each country, with 100 participants involved in the assessment, reveals a common pitfall when it in improving user experience and ease of use. This issue impacts user satisfaction and the effectiveness of e-government services. An important relationship has been established between these usability issues and the effectiveness and efficiency of these services. The study emphasizes the vital connection between usability and e-government service efficiency while recommending improvements based on user feedback. [ABSTRACT FROM AUTHOR]

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The impact of today's electronic commerce has changed people's mindset in ordering, buying, and paying for products in an easier and more affordable form. To find a high sense of satisfaction and loyalty from customers to continue using e-commerce as a personal or profitable group service and its performance is getting faster and easier and has a loyal customer base, indirectly contributing to e-commerce companies. This study uses a literature review to later be able to provide a lot of analysis from previous studies. The first step in gathering secondary data is to conduct a literature study, which includes reading, making notes, and processing information found in the literature search results. The characteristics that are related to each other are derived from prior research on customer satisfaction and loyalty in the e-commerce industry, specifically: 1. E-Service Quality (X1), 2. E-Recovery Service Quality (X2), 3. E-Customer Satisfaction (Y1), 4. E-Customer Loyalty (Y2). With the increase in internet users, the shift in people's purchasing culture from offline to online has increased in business opportunities in the e-commerce sector. Constant innovation by retail companies and the competition among traders is seen to be growing. [ABSTRACT FROM AUTHOR]

The global health crisis caused by the COVID-19 epidemic has affected the entire world, including the Republic of Croatia. Consequently, states had to take a number of measures in the field of health, economy and public administration to mitigate the consequences caused by the epidemic. Temporary measures restricting human rights and fundamental freedoms, such as free movement of people and the implementation of active economic measures with the primary goal of maintaining the fiscal system and regular operation of state administration bodies and local and regional governments, were the conditio sine qua non for all further activities after the declaration of the COVID-19 epidemic. In performing tasks from the scope of local self-government units, high-quality digitisation of services was a key tool and solution for their regular functioning at a time when citizens' health was threatened by the epidemic. The main research question relates to user satisfaction with the provided e-services and their perception of quality after the onset of the epidemic, using the example of the city of Rijeka. The complementary research method was a survey conducted among residents of the city of Rijeka, which was aimed at examining the perception of the quality of electronic services provided by the city of Rijeka before and after the onset of the epidemic. A total of 362 respondents from the area of the city of Rijeka participated in the survey. The aim of the article is to define the impact of the crisis caused by the COVID-19 epidemic on the perception of quality, and the results show greater satisfaction with the quality of the available e-services of the city of Rijeka than before the onset of the epidemic. While the respondents are currently most satisfied with the e-service Rijeka City Card and the e-consultation service, they are least satisfied with the e-service Electronic Office of the City of Rijeka and the e-service Information Service of the City of Rijeka. [ABSTRACT FROM AUTHOR]

In today's business world, Malaysian postal and courier companies are rapidly growing due to recent Covid-19 but they face various challenges due to intense competition in the use of high-tech e-services. The paper examines the role of business and market intelligence in expediting service innovation and responsiveness in Malaysia, which is considered the business hub of Asia. Primary survey data were collected from the 93 managerial staff of postal and courier companies in Malaysia. We employed PLS-SEM methodology to test the relationship between the selected variables of interest. The results indicate that market intelligence and business intelligence are the major contributors to service innovation and service responsiveness. Moreover, the role of knowledge management is crucial in better utilization of external and internal knowledge. Finally, this study provides practical guidelines to practitioners and policymakers of postal and courier companies to devise viable strategies for efficiently realizing service innovation and service responsiveness to the best satisfaction of the end customers. [ABSTRACT FROM AUTHOR]

The internet of things (IoT) research envisions a world in which common place objects are linked to the internet and trade, store, process, and gather data from their surroundings. Due to their inherent resource limitations, IoT devices are typically unable to directly host application services, despite their increasing importance for facilitating the supply of data to enable electronic services. Since it can survive and work in tandem with centralized cloud systems and extends the latter toward the network edge, fog computing (FC) may be an appropriate paradigm to get around these restrictions. This paper reviews the overview of the IoT in terms of application and design parameters and FC. Meanwhile, this paper presents the architecture of fog computing for IoT (FC-IoT) in terms of communication, security, data quality, sensing and actuation management, codification, analysis, and decision-making. Additionally, this review provides several characteristics and challenges of FC-IoT. Finally, open issues for this paper have been discussed. [ABSTRACT FROM AUTHOR]

The purpose of this study is to examine the nexus between electronic services (e-services) and tax administration performance directly, and indirectly via taxpayers' support. Furthermore, it investigates the relationship between taxpayers' support and e-services effectiveness. Quantitative data were collected from 217 tax officers through questionnaires, and structural equation modelling (SEM) was performed with WarpPLS 7.0 software. This study found that tax administrator and taxpayer e-services can improve tax administration performance directly, and indirectly through the mediating role of taxpayers' support. Furthermore, taxpayers' support can enhance e-services' effectiveness in tax administration. The study recommends the adoption of the proposed research model which integrated e-services and taxpayers' support to improve tax compliance, revenue generation, and performance to stimulate economic growth and national development. [ABSTRACT FROM AUTHOR]