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Byline: Eddie Small The grand reopening of Century 21's flagship store in the Financial District will be May 16, according to a spokeswoman for the company. The department store was [...]

I went to a garden party at Buckingham Palace once. It is coloured in my memory like childhood. There are good Canalettos and fitted carpets inside because that is self-confidence. [...]

John Lewis's click & collect service is to be made available in more than 50 Co-op food stores by the end of the year. The rollout follows a trial in [...]

A study to determine the effect of trusts on customer loyalty in a department store is presented. The results show the effects of behavioral components of trustworthiness on trust in salespersons and trusts in the store they work for are different. Person-to-person trust was also found to have stronger influence on loyalty than person-to-firm trust.

[ILLUSTRATION OMITTED] In an age where general stores have become significantly less common, Bomgaars has managed to stand strong. In fact, the company has grown exponentially over the past 12 [...]

[ILLUSTRATION OMITTED] Alexander McKenzie of the Hudson's ay Company was the first European to cross the northern American continent. His story, told in Voyages from Montreal is not widely known [...]

[ILLUSTRATION OMITTED] [ILLUSTRATION OMITTED] Las Vegas is a highly visual city, popping out of the desert landscape with its eye-catching colors, shining lights and grandiose buildings. Everything seems bolder, brighter [...]

Target announced plans to raise its minimum hourly wage for all team members to $11 in October, along with a commitment to increasing the minimum hourly wage to $15 by [...]

MIAMI In Miami, strolling, shopping, and people-watching are forever in season. Breeze into designer shops just steps from tropical beaches and keep an eye out for famous faces--Miami is a […]

AFTER 101 YEARS, GOTTSCHALKS INC. HAS earned a reputation for longevity and dependability. '[Customers] depend on us,' declares Bill Levine, divisional manager of furniture and mattresses. 'They know we're going [...]

The company that defined the meaning of upscale discount retailing is at a crossroads. Newly emerged as a pure-play discount chain following the sale of Marshall Field's and the planned [...]

Sears is bringing back its Heroes at Home program for the holiday season to assist low-income veterans who are in critical need of wheelchair accessibility ramps at their homes. Through [...]

Kohl's reported a donation of more than $1.5 million over three years to the Milwaukee Art Museum. According to a company release, funding for the donation is made possible by [...]

Byline: -CHLOE METZGER Personal Shopper: Target There's almost nothing you can't buy at Target. New and exclusive beauty finds are no exception-and the hits just keep coming. These are a [...]

HFN staff members went undercover to evaluate the bridal registries of five department stores. Customer service offered was the best at Marshall Field's on State St, in Chicago, IL; brand and pattern discussions were needed more fully at Macy's West and Macy's East and brand discussion was excellent at Rich's in Atlanta, GA, and Filene's in Stamford, CT., NEW YORK -- You never get a second chance to make a first impression. A store's bridal registry often is the most comprehensive process a customer goes through with a [...]

In 1995, 43 million meals are expected to be eaten outside the home, representing growth of 24% on 1993, according to Taylor Nelson. Of the total 38 million meals are accounted for by restaurants and cafes in department stores and supermarkets. Retailers which offer in-store cafes and restaurants include Debenhams, British Home Stores, Allders, and House of Fraser, while Marks & Spencer is joining the bandwagon, with plans to increase its two coffee shops.

A reporter had 15 cosmetic makeovers and learned from each. Her visits to the cosmetic counters of Chanel, Yves Saint Laurent, Ultima II, Clinique and others are recounted. Tips on getting a makeover, applying makeup and avoiding sales pressure are given.

Fragrance counters were visited in department stores around the world. Customer service and perfume was sampled. Friendly salespeople that could make conversation without making assumptions were appreciated. Gifts with purchases were offered to help close sales. Some salespeople were not particularly knowledgable, particularly about new products, and not good listeners. Most were gracious and not pushy, making a trip to the fragrance department a pleasant experience, Our intrepid shoppers were spritzed with fragrances, inundated with information and laden with gifts -- yet only one was swayed to actually purchase a fragrance. TORONTO TORONTO - I'm not [...]

Day spas offer facials, massages, aromatherapy, thalassotherapy, and various other services offered by sleep-over spas. Services and prices for single-day visits to spas in major metropolitan areas are listed.

TODAY I conquered Paris! I came, I saw, I shopped--with Napoleonic force! Everything from the corner pharmacie to the Hermes flagship store on the Rue du Faubourg Saint-Honore (the original [...]

[ILLUSTRATION OMITTED] In a select number of Marks & Spencer stores across the north east of England a retail experiment of potentially major significance is taking place. Breaking with 124 [...]

POLL SHOWS SHIFT TOWARD CUSTOMER SERVICE Being in stock on key items, maintaining the quality of merchandise, making it easy for customers to shop, and adjusting rapidly to different price [...]

In modern, high-tech supply chains, size matters--just not always as expected. As major retailers expand their purchasing, transportation, and distribution operations, some find global, multi-million-dollar setups leave logistics holes close […]

JCPenney's tagline, 'It's all inside,' never packed more of a punch than with its new freestanding stores, that offer customers a one-stop-shop experience in the hustle and bustle of suburban [...]