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This work presents the current situation of the Virtual Health Sciences Library of the Balearic Islands (Bibliosalut), as an information unit for the professionals of the public health service of the Balearic Islands. Its evolution in its first decade, the organizational structure, bibliographic resources, services and projects in progress are some of the subjects of this article.

[Resumen] Introducción: En 2008 se puso en funcionamiento el Servicio de Obtención de Documentos de la Biblioteca Virtual de Ciencias de la Salud de las Islas Baleares (Bibliosalut). Durante el proceso de organización de este servicio se realizó una reestructuración de las diferentes tareas del personal, lo que permitió diversificar su trabajo y que pudiese invertir el tiempo en otros proyectos que se iban poniendo en marcha: formación, difusión a través de redes sociales, Infosalut.com, etc. Objetivo: El objetivo era crear un nuevo Servicio de Obtención de Documentos centralizado y accesible a todos los profesionales del Sistema Sanitario Público de las Islas Baleares, optimizando, en la medida de lo posible, el tiempo del personal destinado al desempeño de dicho servicio. Métodos: Se decidió utilizar para la gestión del SOD el GTBib-SOD, se integró el formulario de petición de documentos en el resolvedor de enlaces y se elaboraron diferentes procedimientos para la realización de las tareas relacionadas con el SOD, dividiéndose el trabajo y estableciendo horarios de atención a este servicio, gracias a lo cual el personal de la biblioteca no estaba toda la jornada laboral dedicado a este servicio. Resultados: El tiempo de respuesta durante 2018 fue de 1,05 días para las peticiones de documentos de los usuarios y de 0,06 días para los documentos servidos a otras bibliotecas. El SOD es un servicio muy apreciado por los usuarios, como se pudo constatar a través de una encuesta realizada en 2015, en la que se obtuvo una puntuación de 8,81. El número de peticiones de documentos fue aumentando constantemente hasta 2016, empezando a disminuir significativamente en 2017. Conclusión: Varios factores podrían justificar la reciente bajada de peticiones de documentos: el aumento de artículos disponibles en Open Access; una mejora en la configuración del resolvedor de enlaces; y la sospecha de que haya usuarios que estén accediendo a recursos englobados en el movimiento Black Open Access. La organización del tiempo que se ha hecho para poder gestionar el SOD ha permitido que el personal no esté al 100% dedicado a este servicio y pueda dedicarlo a otros proyectos., [Abstract] Introduction: The centralization process of the Document Supplies Services (DSS) started in 2008. During the process a restructuring of the tasks performed by the staff was made. This centralization allowed the library staff to diversify their work and invest this time in other projects that were being starting (training plan, social networks, Infosalut.com, etc.). Objective: The objective of this centralization was to democratize and centralize the access and most relevant information management at a single point available both on the Bibliosalut webpage and the linksource tools on the different databases. Method: We decided to use the management system GTBib-SOD, a form to requests documents was integrated in a linkresolver and different procedure were created to manage the different tasks related with de DSS, to divide the work and establishing different timetables to attend this service, thanks to that the library staff were not all their journey dedicated to this service. Results: Request time during 2018 was of 1.05 days for users request documents, and 0,06 for libraries request documents. Thanks to a satisfaction survey in 2015, we know that this service is greatly appreciated by the users, since the score obtained was 8.81. The number of requests was raising constantly until 2016, then started to decrease significantly in 2017. Conclusion: The timetable made to manage the DSS allowed the staff not to work all the time on this service, and dedicate more time to other tasks. During 2018, the response time during 1.39 days for positive response to the users; and 0.08 days for other libraries. We think that this proves that, thanks to good time management, it is possible to coordinate this service correctly, and in this way, diversify tasks of the virtual library staff.

Consulta interactiva de dades Consulta interactiva de datos Interactive query data Introducció: Els sistemes de registre d'incidents o riscos relacionats amb la seguretat del pacient ajuden a conèixer la realitat sobre errors o riscos i dissenyar intervencions i estratègies per evitar la seva recurrència o eliminar-los. La Unitat de Seguretat del Pacient de l'Àrea de Salut d'Eivissa i Formentera disposa d'un sistema de notificació d'incidents d'aquest tipus, que inclou variables relacionades amb l'incident com el lloc on passa, número d'història clínica del pacient, professional que ho notifica, factors contribuents, categorització de la gravetat dels incidents, classe d'incident o necessitat de mesures immediates. Material i Mètode: L'anàlisi retrospectiva dels incidents notificats permet tenir una visió global de l'evolució en la notificació dins de l'Àrea, els serveis més actius notificant, així com les àrees en què es requereix una intervenció més profunda i imminent. També permet examinar les classes d'incident més prevalents i les àrees on són més recurrents. Es fa una càrrega dels resultats obtinguts en un full de dades amb les variables relacionades amb els incidents i la configuració de la visualització dels resultats en un programari per a la creació de gràfics interactius. Resultats: Creació d'una eina interactiva de riscos relacionats amb la seguretat del pacient a l'Àrea de salut, amb l'objectiu explorar les variables recollides amb el sistema de notificació. L'usuari té la possibilitat de comparar, filtrar i connectar unes variables amb altres en una línia de temps a través d'una eina de visualització de dades interactiva. Conclusions: Les infografies o gràfics interactius faciliten la presentació de la informació de manera estructurada, atractiva i ràpida d'interpretar, divulgant l'activitat relacionada amb la notificació dins de l'organització de manera visual i didàctica, augmentant la cultura de seguretat i fomentant el compromís dels professionals. Actualment hi ha al mercat eines per a l'elaboració d'eines interactives, que també es repassaran en aquest treball. Los sistemas de registro de incidentes o riesgos relacionados con la seguridad del paciente ayudan a conocer la realidad sobre errores o riesgos y diseñar intervenciones y estrategias para evitar su recurrencia o eliminarlos. La Unidad de Seguridad del Paciente del Área de Salud de Ibiza y Formentera dispone de un sistema de notificación de incidentes de este tipo, que incluye variables relacionadas con el incidente como el lugar donde pasa, número de historia clínica del paciente, profesional que lo notifica, factores contribuyentes, categorización de la gravedad de los incidentes, clase de incidente o necesidad de medidas inmediatas. The incident or risk registry systems related to the patient's safety help to know the reality about errors or risks and to design interventions and strategies to avoid recurrence or eliminate them. The Patient Safety Unit of the Health Area of Eivissa and Formentera has an incident notification system of this type, which includes variables related to the incident, such as the place where it occurs, the history number Patient's clinic, professional who notifies him, contributing factors, categorization of incident severity, incident class or need for immediate measures.

Normally users of a virtual health library have different professional profiles (physicians, nurses, pharmacists...) and/or they are from different specialties (Primary Health Care, Internal Medicine, Oncology...). This poster shows the experience of the Virtual Health Sciences Library of the Balearic Islands (Bibliosalut) of creating thematic web portals, which aims is to improve the experience of our users to browse and query to information resources and services of the virtual library and to increase its use. Different information resources that Bibliosalut offers were selected for each thematic web portals, according to the interest and frequency of use that they may have for users of professional profiles. From the backend of the Bibliosalut Content Management System (Joomla), the necessary modules were created to present the selected information in various thematic web portals: featured resources, e-journals and e-books of each specialty that are available in the virtual library, journals of each specialty with impact factor ISI, clinical practice guidelines, useful links, etc., as well as featured information of library services, such as training courses from the Users Training Service of Bibliosalut aimed at specific groups. Nowadays, we are working to offer more thematic web portals of others specialties to Bibliosalut users and in the future we are going to evaluate their satisfaction about the usefulness of creating these thematic web portals. The result is a bilingual website (Catalan and Spanish), which consists of a main home page (www.bibliosalut.com) with a sort of thematic home pages, and customized URLs depending on the specialty or the professional profile of the users of the virtual library (e.g. Bibliosalut for Primary Health Care professionals: www.bibliosalut.com/ap). In addition, it includes several sections with information resources (data bases, e-journals, e-books, and the like) available for each specialty in Bibliosalut. We believe that the presentation of information in a virtual health library, highlighting the most useful resources and the most used by professionals who have a specific profile or a specific specialty, will help the usability of the web, it will improve the experience of our users to browse and it will increase/promote the use of information resources and services of Bibliosalut.

Introduction: Infosalut (http://www.infosalut.com) is a new service from the Virtual Health Sciences Library of the Balearic Islands (Bibliosalut). Its aim is to spread amongst the professionals of the public health system of the Balearic Islands the information generated by the system itself, and to give visibility to the work of the organization. Methods: Infosalut started with the creation of a website to promote and give visibility to the information generated by the Public Health System of the Balearic Islands. This is divided into two major sections: news and training agenda, and also has a section that collects all the daily information about the official worldwide health days. This new website was created with Joomla content management system, with a multilingual (Spanish and Catalan) and journalistic template with a mobile version that responds to the needs of the content presentation. From there, the library team produced manuals and procedures on how to collect and manage the susceptible information to appear in Infosalut. At the same time, the Bibliosalut team designed a system to disseminate the Infosalut contents. The result was the creation of Infosalut profiles in the most important social networks and a subscription newsletter. Results: The result is a web portal that manages the institution information, through a news section, classified into thematic categories, which are subdivided into: training, research and innovation, health management, public health, pharmacy and scholarship grants and awards. There is also, a training agenda, where we have included all the interesting activities for the public health system professionals in the Balearic Islands. However, the best result is the integration of the virtual library into the institution through a direct collaboration with users and those responsible for the different institution services, who publish their news on Infosalut. Conclusions: Infosalut is a broadcasting and communication channel, which uses the best technology and design available, and is extremely useful for all the workers in the Public Health System of the Balearic Islands. The work done by Bibliosalut librarians in creating and maintaining this new service demonstrates their great ability to innovate and respond to the information needs of the institution they serve, as well as the easy integration and the collaboration work with the users. In conclusion, this experience readily shows how the librarian can add value to the institution information management.

Gestió del coneixement; Tecnologies de la informació i la comunicació (TIC); Biblioteques virtuals de ciències de la salut Knowledge management; Information technologies; Virtual Health Sciences Libraries Gestión del conocimiento; Tecnologías de la información y la comunicación (TIC); Bibliotecas virtuales de ciencias de la salud Es presenta Infosalut (http://www.infosalut.com ), un nou servei de la Biblioteca Virtual de Ciències de la Salut de les Illes Balears (Bibliosalut) que té com a objectiu principal difondre entre els professionals del Sistema Sanitari Públic de les Illes Balears la informació que es genera al propi sistema, així com donar visibilitat del que s'està fent a l'organització.

The development of information and communication technologies brings with it radical changes in the functioning of health sciences libraries. These changes often imply the appearance of new models of libraries, from face to face to virtual. The need to adapt to new times and new ways of working with users is a constant challenge for information and documentation professional, who, now more than ever needs to be continually updated in the application of information technologies to library services. In this communication we present the experience of the technology evolution in the Virtual Health Sciences Library of the Balearic Islands (Bibliosalut), which was created in 2003, where a small team of enthusiastic and dedicated professionals, work daily with the aim of constant technology improvement and the corresponding improvement of the services given to the users. These librarian skills have brought with them a transformation in the relationship between the library and the users, who are now more independent, with the possibility of autonomy and self-learning. With this presentation we want to paint the new vision of how librarians work in these ever-evolving times.

[Resumen] Introducción: La gestión diaria de la Biblioteca Virtual de Ciencias de la Salud de las Illes Balears (Bibliosalut) se complementa con el estudio y desarrollo de nuevos proyectos, caminando siempre hacia la mejora continua de los servicios ofrecidos. Se presenta Infosalut (www.infosalut.com), proyecto que tiene como objetivo principal facilitar a los profesionales del Sistema Sanitario Público de las Illes Balears la información generada por la propia organización. Este nuevo servicio de Bibliosalut sustituye, rediseñándolo completamente, al Boletín de Gestión del Conocimiento, que fue editado desde 2005 por el Servicio de Salud de las Illes Balears y posteriormente por la Consejería de Salud. Material y métodos: Para gestionar y presentar los contenidos en el nuevo portal web se decidió utilizar el CMS Joomla. Se valoraron diversas plantillas de formato periodístico, eligiendo JA Teline IV, por ser la que más se adaptaba al nuevo proyecto, adaptarse a una edición bilingüe (catalán y castellano) y disponer de versión móvil. Se diseñó el sistema de difusión de los nuevos contenidos, tanto a través de redes sociales, como mediante RSS y newsletters. Se seleccionaron las principales fuentes de información, internas y externas. Se elaboraron los distintos procedimientos y manuales, definiéndose las funciones de los miembros del equipo multidisciplinar. Resultados: El resultado de este proyecto es un portal web de información profesional, dividido en noticias y agenda de formación. Las noticias están clasificadas en grandes categorías temáticas, que a su vez se subdividen en subcategorías: formación, investigación e innovación, gestión sanitaria, salud pública, farmacia, becas ayudas y premios, y Bibliosalut. En la agenda se incluyen todas las actividades formativas acreditadas por la Comisión de Formación Continuada de las Illes Balears, así como información sobre grandes eventos. Conclusiones: Pensamos que Infosalut será un buen canal de difusión y comunicación, dirigido tanto a los profesionales del propio sistema como a quien pueda estar interesado. Los roles de los documentalistas de las bibliotecas especializadas en ciencias de la salud están cambiando. Infosalut es un ejemplo de cómo la intervención de profesionales de la documentación, en la dirección y ejecución de un proyecto de información, puede contribuir a un mejor funcionamiento de la organización., [Abstract] Introduction: The daily management of the Virtual Library of Health Sciences of the Balearic Islands (Bibliosalut) is complemented with the study and development of new projects, always walking towards continuous improvement of services offered. We present Infosalut project (www.infosalut.com) whose main objective is to provide professionals in the Public Health System in the Balearic Islands the information generated by the organization itself. This new service replaces Bibliosalut, completely redesigning, Bulletin of Knowledge Management, which was published in 2005 by the Health Service of the Balearic Islands and subsequently by the Ministry of Health of Balearic Islands. Material and methods: To manage and present the content in the new web site we decided to use the Joomla CMS. Various journalistic format templates were assessed, choosing JA Teline IV, being the most suited to the new project, adapting to a bilingual (Catalan and Spanish) language and mobile version. We designed a system for the diffusion of new contents, both through social networks and through RSS and newsletters. The main sources of information, internal and external, were selected. The different procedures and manuals were developed, defining the roles of the members of the multidisciplinary team. Results: The outcome of this project is a web site with professional information: basically news and training calendar. The news are classified into broad subject categories, which in turn are subdivided into subcategories: education, research and innovation, health management, public health, pharmacy, scholarship grants and awards and Bibliosalut. All training activities accredited by the Continuing Education Committee of the Balearic Islands (CFC), as well as information on major events are included in the calendar. Conclusions: We think Infosalut will be a good channel for dissemination and communication, aimed at both health system professionals and other interested people too. The roles of the documentary special libraries in health sciences are changing. Infosalut is an example of how the intervention of professional documentation in the direction and execution of a project information, can contribute to a better functioning of the organization.

[Resumen] Se describe la situación actual de la Biblioteca Virtual de Ciencias de la Salud de las Islas Baleares (Bibliosalut), como unidad de información que da servicio a los profesionales del sistema sanitario público de la Comunidad Autónoma de las Islas Baleares. Se repasa su evolución a lo largo de su primera década de existencia, así como su estructura organizativa, recursos bibliográficos, servicios y proyectos en desarrollo., [Abstract] This work presents the current situation of the Virtual Health Sciences Library of the Balearic Islands (Bibliosalut), as an information unit for the professionals of the public health service of the Balearic Islands. Its evolution in its first decade, the organizational structure, bibliographic resources, services and projects in progress are some of the subjects of this article.

[Resumen] Introducción: Un hecho latente en el mundo de los sistemas avanzados de recuperación de la información (buscadores, metabuscadores, bases de datos, etc.) es la aparición de nuevos recursos, aparentemente con una gran utilidad para la búsqueda de información científica, que se encuentran gratuitamente en la red. El trabajo diario de los profesionales de la documentación deja poco tiempo para la evaluación de recursos y lleva a que, en numerosas ocasiones, se utilicen e incluso recomienden recursos de los que no se ha podido analizar en profundidad su funcionamiento y sus criterios de selección de contenido. Por ello el presente estudio tiene como objetivo analizar algunos de los buscadores especializados en ciencias de la salud accesibles de forma gratuita a través de Internet, para cerciorar su calidad y saber cuáles ofrecen mejores resultados. Material y método: El estudio parte de una selección de los buscadores on-line gratuitos especializados en ciencias de la salud, tanto a nivel nacional como internacional. Posteriormente se realizaron diversas búsquedas bibliográficas para conocer el estado de la cuestión: unas centradas en los sistemas avanzados de recuperación de la información, sus características, funcionalidades y novedades técnicas, y otras focalizadas en la obtención de estudios de evaluación sobre otros buscadores de ciencias de la salud y multidisciplinares. A continuación se creó un listado de características a evaluar, tanto funcionales como formales. Finalmente se compararon cada uno de los buscadores en función de estas características, obteniendo así una visión global de cuáles ofrecen más prestaciones y realizan una búsqueda más íntegra y veraz. Resultados: Tras el análisis de cada uno de los recursos, se obtuvo una visión real de las prestaciones técnicas de cada buscador, que nos permite saber si se trata realmente de un recurso pertinente para la obtención de información fidedigna sobre salud en la web Conclusiones: En definitiva, esperamos que este estudio sirva para aportar conocimientos objetivos sobre las funcionalidades de los buscadores especializados en ciencias de la salud y facilite su elección entre el amplio abanico de posibilidades., [Abstract] Introduction: A fact latent in the world of advanced information retrieval (search engines, metasearch engines, databases, etc..) Is the appearance of new resources, apparently with a great utility for scientific information search, which are free on the network. The daily work of librarians leaves little time for the evaluation of resources this means that on numerous occasions, we even recommend using resources that have not been able to analyze in detail its operation and selection criteria content. Therefore this study is to analyze some of the specialized search engines in health sciences freely accessible through Internet, to ensure its quality and know which ones offer the best results. Materials and methods: This study begins with a selection of free online search engine specializing in health sciences, both nationally and internationally. Subsequently various literature searches were conducted to ascertain the state of affairs: a focus on advanced systems of information retrieval, features, functionality and technical developments, and others focused on obtaining other evaluation studies on science seekers multidisciplinary health. Below is a list of features created to evaluate both functional and formal. Finally, comparing each of the search engines based on these characteristics, thus obtaining an overview of which offer more features and make a more complete and accurate search. Results: After analyzing each of the resources, we obtained a real insight into the technical performance of each search engine, which lets us know if this really is a relevant resource for obtaining reliable health information on the web Conclusions: Ultimately, we hope this study will serve to provide objective knowledge about the functionality of search engines specializing in health sciences and facilitate their choice from a wide range of possibilities.

[Resumen] Introducción: La Biblioteca Virtual de Ciencias de la Salud de las Illes Balears (Bibliosalut) da servicio a los profesionales del sistema sanitario público, facilitando información científica relevante, mediante las nuevas tecnologías de la información y la comunicación. La web de Bibliosalut resulta la principal vía de comunicación con sus usuarios, además de funcionar como plataforma de acceso a los diferentes recursos y servicios. Se plantea la necesidad de realizar una reconceptualización de la web de Bibliosalut, que implique nueva imagen, nuevos contenidos, nueva estructura y nuevos servicios, respondiendo a las tendencias actuales en la web. Material y método: Se realizó un replanteamiento de la estructura de la web, intentando agrupar las diferentes secciones de una manera lógica y proporcionando un acceso rápido a las herramientas más utilizadas por los usuarios de la biblioteca. Se cambió el HTML estático por la web dinámica y Joomla! se convirtió en la nueva herramienta para la gestión de los contenidos de Bibliosalut, permitiendo la aplicación del nuevo diseño y estructura del portal. Las razones que llevaron a la elección de este gestor de contenidos Open Source fueron su simple proceso de instalación, su fácil configuración y organización del contenido en la consola de administración, su clara separación entre el área pública y el área de administración y su amplia oferta de plantillas, componentes y módulos para el desarrollo de nuevas funcionalidades. Resultados: El resultado del proyecto es un portal estructurado en siete grandes apartados que dan acceso a los principales recursos que ofrece la Biblioteca: bases de datos, revistas electrónicas, libros, otros recursos electrónicos, servicios bibliotecarios e información sobre la Biblioteca Virtual. Además de la nueva estructura, se crea un nuevo servicio de atención al usuario, se integra el catálogo colectivo autonómico de bibliotecas de ciencias de la salud, elaborado con PMB, y se conecta con el sistema de validación de Athens para facilitar el acceso remoto a los recursos de suscripción. Conclusiones: El nuevo portal de Bibliosalut permite un acceso más rápido a los recursos, una oferta informativa más amplia y la creación de servicios personalizados. Además, supone un punto de partida para la creación de nuevos contenidos, nuevos productos y flujos de comunicación. Asimismo, este cambio de filosofía va acompañado de una mayor presencia en la red, a través de la participación en herramientas 2.0., [Abstract] Introduction The Virtual Health Sciences Library of the Balearic Islands (Bibliosalut) serves the public health system professionals by providing relevant scientific information through new information and communication technologies. The Bibliosalut's platform is the primary way of communication with its users, and works as a platform for access to various resources and services. This raises the need for a Bibliosalut’s platform reconceptualization. It involves new look, new content, new structure and services, responding to new trends on the web. Materials and methods We conducted a reassessment of the platform's structure, trying to combine the different sections in a logical manner and provide quick access to frequently used tools for library users. Static HTML changed into dynamic web and Joomla! became the new tool for managing the contents of the Virtual Library, allowing the application of the portal's new design and structure. The reasons that led to the choice of this open source content management system were its simple installation process, its simple configuration and content organization in the management console, its clear separation between public area and the area of administration and its wide range of templates, components and modules for the development of new applications. Results The project's result is a platform structured in seven main sections which give access to the main resources of the Virtual Library: databases, electronic journals, books and other electronic resources, library services and information about the Virtual Library. In addition to the new structure, we create a helpdesk service, we integrate the regional union catalogue of health science libraries made with PMB, and we connect to the Athens validation system to facilitate remote access to subscription resources. Conclusions The new Bibliosalut’s platform allows faster access to resources, a broader range of information and the creation of personalized services. In addition, this new tool is a starting point for creating new content, new products and communication flows. Likewise, this change in philosophy is accompanied by a greater online presence through the participation of Virtual Library in 2.0 tools.

[Resumen] Introducción: La formación de usuarios es indiscutiblemente uno de los servicios básicos de toda biblioteca, puesto que responde a una necesidad imperante en la mayoría de usuarios. En el caso concreto de las bibliotecas de ciencias de la salud esta necesidad se hace aún más expresa, dada la poca formación en interrogación de bases de datos y consulta de fuentes de información científica de la mayoría de usuarios a lo largo de todo su recorrido académico. Por ello desde la Biblioteca Virtual de Ciencias de la Salud de las Illes Balears siempre se ha apostado por la formación, ofreciendo cursos en colaboración con la Escuela de Administración Pública de las Illes Balears (EBAP). Aún así, en el año 2009 se quiso dar un salto cualitativo y cuantitativo en este servicio con la creación de un plan de formación gestionado directamente por la Biblioteca Virtual. Material y método: La organización del Plan de formación de documentación en ciencias de la salud 2009-2010 partió del análisis de las deficiencias del plan de formación anterior, así como del estudio de necesidades formativas de los profesionales sanitarios diplomados y licenciados que trabajan en el Sistema Sanitario Público de las Illes Balears. A raíz de este análisis previo, se estableció el objetivo principal del plan y se consensuaron posteriormente entre el equipo de la biblioteca todos los aspectos relevantes a la organización y gestión de las acciones formativas, tales como: los temas tratados, la duración, la ubicación, el profesorado, el calendario de formación y el método docente. Una vez concretados dichos aspectos, cada una de las acciones formativas fue acreditada a través de la Comisión de Formación Continuada de las Profesiones Sanitarias de las Illes Baleares. Finalizado el plan, se evaluó la satisfacción de los alumnos y docentes a través un cuestionario, y se compararon con los datos disponibles del plan de formación anterior. Resultados: Dentro del plan de formación 2009-2010 de la Biblioteca Virtual se realizaron un total de 28 cursos y 24 sesiones, con más de 500 asistentes y más de 100 horas de docencia impartidas. Conclusiones: En conclusión y gracias a los resultados expuestos anteriormente podemos afirmar que se ha contribuido a la formación de los profesionales sanitarios de las Illes Baleares en el uso de las nuevas tecnologías de la información y obtención de documentación científica, ayudando así a satisfacer sus necesidades de información. El balance es muy positivo y se espera poder continuar gestionando directamente este servicio, incluyendo como mejora actividades de e-learning. [Abstract] Introduction: User education is arguably one of the basic services of any library, since it responds to a pressing need for most users. In the case of health sciences libraries this need is even more explicit, given the little training in interrogation of databases and reference to sources of scientific information for most users throughout their academic journey. Therefore, from the Virtual Health Sciences of the Balearic Islands has always bet on training, offering courses in collaboration with the School of Public Administration of the Illes Balears (EBAP). Still, in 2009 was to give a qualitative and quantitative in this service by creating a training plan directly managed by the Virtual Library. Materials and methods: The organization of the training plan for documentation in health sciences 2009-2010 started from the analysis of the shortcomings of previous training plan, and the study of training needs of graduates and licensed health professionals working in the Balearic Islands Health Public System. Following this preliminary analysis, we established the primary objective of the plan and subsequently agreed on between the team of the library all relevant aspects of the organization and management of training activities, such as the topics covered, duration, location, staff, schedule training and teaching method. Once concretized these aspects, each of the training was accredited through the Balearic Islands Commission of Continuing Education of Health Professions. Once the plan is evaluated satisfaction of students and teachers through a questionnaire, and compared with available data from previous training plan. Results: Within the training plan 2009-2010 of the Virtual Library, a total of 28 courses and 24 sessions, with over 500 attendees and over 100 hours of instruction given. Conclusions: In conclusion from the results discussed above we can say that has contributed to the training of health professionals in the Balearic Islands in the use of new technologies and obtaining information from literature, helping to meet their information needs . The balance is very positive and we expect to continue to manage directly the service, including how to improve e-learning activities., [Abstract] Introduction: User education is arguably one of the basic services of any library, since it responds to a pressing need for most users. In the case of health sciences libraries this need is even more explicit, given the little training in interrogation of databases and reference to sources of scientific information for most users throughout their academic journey. Therefore, from the Virtual Health Sciences of the Balearic Islands has always bet on training, offering courses in collaboration with the School of Public Administration of the Illes Balears (EBAP). Still, in 2009 was to give a qualitative and quantitative in this service by creating a training plan directly managed by the Virtual Library. Materials and methods: The organization of the training plan for documentation in health sciences 2009-2010 started from the analysis of the shortcomings of previous training plan, and the study of training needs of graduates and licensed health professionals working in the Balearic Islands Health Public System. Following this preliminary analysis, we established the primary objective of the plan and subsequently agreed on between the team of the library all relevant aspects of the organization and management of training activities, such as the topics covered, duration, location, staff, schedule training and teaching method. Once concretized these aspects, each of the training was accredited through the Balearic Islands Commission of Continuing Education of Health Professions. Once the plan is evaluated satisfaction of students and teachers through a questionnaire, and compared with available data from previous training plan. Results: Within the training plan 2009-2010 of the Virtual Library, a total of 28 courses and 24 sessions, with over 500 attendees and over 100 hours of instruction given. Conclusions: In conclusion from the results discussed above we can say that has contributed to the training of health professionals in the Balearic Islands in the use of new technologies and obtaining information from literature, helping to meet their information needs . The balance is very positive and we expect to continue to manage directly the service, including how to improve e-learning activities.

Virtual Health Sciences Library of the Balearic Islands (Bibliosalut) is a regional project carried out in collaboration with the Regional Ministry of Health and Consumer Protection and the Health Service of the Balearic Islands (Ib-salut), through the Balearic Islands Biomedical Documentation Service. The Virtual Library Mission is to facilitate the most important scientific information to the public health professionals of the Balearic Islands, by using the new information and communication technologies, in order to contribute to the improvement of medical care quality, teaching, research and health management.

In 2003 the Virtual Health Sciences Library of the Balearic Islands (Bibliosalut) was started, beginning a small centralized subscription management of scientific e-journals, databases and e-books. From then onwards the objective has been to change from paper format to electronic, and in this way, increase access to quality scientific content for public health professionals. Subscription, management and centralized access of the journals from the libraries belonging to the Public Health System of the Balearic Islands Region (IB-Salut) has contributed to a marked increase in quality scientific resources subscribed.

The Virtual Health Sciences of the centralized Supply Document Service (Bibliosalut), started in 2003, is aimed at all professionals in the Public Health System of the Balearic Islands (Ib-salut). In April 2008 the project of the Centralized Supply Document Service was begun. It manages both the obtaining of documents requested by health professionals and by other Spanish libraries

It is not a novelty that all libraries want to obtain as many users as possible and for this the hybrid library is going to virtual places. But if we really want to demonstrate this user increase we need statistical information as a guarantee. And also, every librarian needs the statistical data to check that the management results will attain our objectives.There are a lot of reasons to justifying the importance of having true and complete statistical data about our library. On the whole it justifies its existence, and in the specific case of virtual libraries, the high budgets. However probably the most important aid for librarians is to know the user satisfaction and identify their training needs. In 2008, for all this above-mentioned reasons the librarians of the Virtual Library of Health Sciences of the Balearic Islands began to study the statistical data about contracted electronic resources. We were looking at what they could show us and we asked ourselves if the statistical data of the electronic resources were really useful for virtual library management, and in most cases we immediately noticed that they were not. So to find a solution we proposed to make a detailed analysis of this management area. In this study we have not analyzed the situation of the technical management of statistical reports of databases because it would be too extensive. But we have studied this topic and we do believe that there are very few solutions on the market to resolve. We wish to invite you to create more data retrieval services because this is the only way to regularly achieve a statistical data library

Introduction: In this document we describe the creation, functioning and evaluation of the Centralized Supply Document Service of the Health Sciences Library of the Balearic Islands. Objectives: After the setting up of the Virtual Health Sciences Library of the Balearic Islands the idea of a Centralized Supply Document Service was proposed with the objective of facilitating those articles not available to users. In this way we democratized document access, because at that time not all system users had this service. Methods: We established a plan whereby the centres would gradually become involved in the tasks of the new service. Also the different political agreement for document supply between the system libraries and the procedures were carried out with the help of a technician. The tool selected to manage this services was GTBib-SOD. In April 2008 a trial service was launched, and from July 2008 the service has been working to its peak potential. Results: More than 7,500 petitions have been managed (5,200 obtaining and 2,300 supplies)during the first working year of the Centralized Supply Document Service. Conclusions: The centralization of the Supply Document Service has democratized access to documents for all the health professionals of our regional community. During the first year there has been a great response to this service, which has led to an increment in the visibility of the Virtual Library.

Introduction: A strategic plan is a system designed to concentrate resources and align the efforts of the organization on issues that are a strategic priority in order to achieve significant improvements and help its vision. In this context, the strategic plan 2009-12 was made in the Virtual Health Sciences Library of the Balearic Islands, as well as the creation of procedures and process manuals. Objectives: Develop a strategic plan that clearly identifies the objectives needed to accomplish the proposed vision. Standardize the developed processes, facilitating their continuous evaluation. Methods: With the help of a technician from the Quality Office of the Regional Health Authority the proposal for the strategic plan was developed, and then was presented to the authority for approval. To develop this plan the mission and vision of the Virtual Library was defined and its state analysed and its strategic objectives defined. In this way distinctive procedures with flow charts, manuals and quality indicators were created. Results: Since the adoption of the strategic plan by the Regional Health Authority we have been working to attain the strategic objectives. The prepared procedures are being used daily by the staff (document supply service, management of electronic journals, user attention service...) and periodically reviewed. Conclusions: The elaboration of procedures and manuals, as well as the strategic plan has significantly helped to manage our regional virtual library and identify its vision. It is necessary to periodically review the procedures and identify the new processes that well help to increase the quality of work developed in the Virtual Library.

Introduction: We want to show how subscription, management and access centralization of the journals from the libraries belonging to the Public Health System from the Balearic Islands Region has contributed to a marked increase in scientific quality resources contract. Objectives: In 2003 the Virtual Health Sciences Library of the Balearic Islands was started, beginning a centralized subscription management of scientific journals. From then onwards the objective has been to change from paper format to electronic, and in this way, increase access to quality scientific content for public health professionals. Method: A data base was carried out wherein information relative to contracted journals was collected (subscribing centres, formats, providers, prices…) The analysis of such information allowed the study of new contracts with editors and aggregators. Results: During these years the Virtual Health Sciences Library of the Balearic Islands has been renting new regional resources, culminating the process of centralization and management of all subscriptions through the Virtual Library in 2008. This has allowed us to optimize resources, negotiate better with suppliers, control E-journals use, improve access and manage incidences. Conclusions: Centralized management of journal subscriptions has contributed to the operating of our Regional virtual library with an important number of quality publications available for all public health service professionals, and with a clear improvement of economical resources available.

Introduction: This communication explains the creation of the collective monograph catalogue of the Balearic Islands Public Health System. Objectives: Before this project the libraries of the regional Public Health System had no automated catalogue of these monograph batches. We knew that this was a big handicap for our libraries, and thus we needed to create the catalogue in order to improve collection control and the reference batch service. Methods: Primarity we set out the objectives and then we continued with the analysis of the situation in each library, the creation of technical cataloguing guidelines, classification, indexing and reproduction of the project so that we could have a defined timescale. After studying all the software available for cataloguing we chose PMB, which is open access. All the public health system libraries staff participated in the catalogue creation. Results: The publication of the monograph registers from the Public Health System Libraries on a collective automation catalogue. We hope to be able to include the collective acces catalogue in the Virtual Health Sciences Library of the Balearic Islands. Conclusions: The creation of the automated catalogue has resolved the access document problems and improved the library services on offer.

Introduction: The majority of health sciences libraries are inside the world of public administration. This determines that they have to present their activity results to justify their budgets, and in some cases their existence. The use of contracted information resources for virtual libraries is expensive for the administration, which needs to know what the users are doing with all the resources. Add to this the fact that virtual libraries need to know the user satisfaction with the information resources contracted and detect the training needs for each type of health professional. Objectives: In the Virtual Health Sciences Library of the Balearic Islands we analysed this situation and decided to make an individual study of the statistics system of each contracted information resource. Our objective was to analyzes whether the statistical reports that the distributors offered gave us the data needed to manage the collection. Methods: We analyzed the detailed statistical rates offered for each one of the contracted information resources and finally we compared them with the standard statistical protocol, SUSHI. Results: We observed the different criteria in the data collection, or the lack of them in some cases. Conclusions: We think that the scientific community needs to ponder the following questions: Do we wait for the distributors to give us the data that we need? Do we the right to have this statistical information when we have subscribed to a product? And is it necessary to combine our forces to obtain this? In short, we think that the obtaining of statistical data of each contracted resource that are reliable, uniform and detailed will improve library management. Thus it is necessary to open this discussion in our scientific community and combine forces to obtain a measurable improvement of the bibliometric study of our batches at an international level.