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One of the main aims of travel agencies is to collaborate with airline companies in designing tourism products connectivity and timetable coordination. The objective of this study was to investigate how strategic collaboration between airline companies and travel agencies affects collaborative performance, particularly in terms of delivery quality and complementarities with supplier competencies. Data were obtained via questionnaire surveys that were distributed among employees of travel agencies from Taiwan, Mainland China, Hong Kong and Singapore. The model and the hypotheses were tested using structural equation modeling. The findings of this study indicate that higher delivery quality from airline companies improves a travel agency’s ability to develop and operate more effectively. Complementarities with supplier competencies across the airline companies and travel agencies facilitate the development of knowledge competence particularly in relation to price strategy. In addition, supply chain flexibility significantly influences collaborative performance within travel agency collaborations.

Purpose – This paper aims to examine a mediating model of work-to-leisure conflict (WLC) based on the job demand-control-support model (JDCS model) and conflict roles of work and non-work life. This model proposes that work loading, time-off autonomy and support from supervisors and co-workers are related to WLC and leisure satisfaction. Design/methodology/approach – A sample of 457 frontline employees drawn from within the hospitality and tourism industry completed a study questionnaire. All hypothesized relationships were estimated using structural equation modeling. Findings – Results support a theoretical model in which WLC works as a partial mediator between job stress variables and leisure satisfaction. Findings suggest that low workload and flexible time-off contribute to alleviating WLC and facilitating leisure satisfaction and with the addition of high co-worker support, directly benefit employee leisure satisfaction. Practical implications – Management implications related to job design and work-related social support are discussed. Originality/value – The current study contributes to the existing knowledge base by testing WLC as a partial mediator between work loading–leisure satisfaction and time-off autonomy–leisure satisfaction relationships. These findings help human resource management managers broaden their understanding of the role of WLC in balancing frontline employees’ life in work and non-work domains.

The purpose of this study was to test the direct and moderating effects of job strain variables on the Job Demand–Control–Support model. A total of 422 tourism employees completed a questionnaire. Hierarchical and moderated regression models were employed to test the proposed relationships between job strain variables and work-to-leisure conflict. Results indicated that job demands had a positive relationship with work-to-leisure conflict, whereas the schedule flexibility and the time-off flexibility were negatively related to work-to-leisure conflict. Results also found that supervisor support could moderate the influence of tourism employees' job demands on work-to-leisure conflict. Implications of stress management and job design for human resource department are discussed. Copyright © 2013 John Wiley & Sons, Ltd.

This study explores how leisure benefit systems affect frontline employees' quality of life while they encounter work-to-leisure conflicts. This study uses leisure benefit system satisfaction as a moderator between work-to-leisure conflict and quality of life, based on a conceptual framework and a cross-industry survey of 587 frontline hospitality employees in hotel/resort, tourist attraction, and airline industries. Results show that work-to-leisure conflict is negatively related to quality of life, leisure benefit system satisfaction is positively related to quality of life, and the direct effect of leisure benefit system satisfaction on leisure satisfaction is greater than it is on job satisfaction. When a frontline employee is highly satisfied with a leisure benefit system, leisure benefit system satisfaction is observed to exert a moderating effect between work-to-leisure conflict and quality of life. Results also show that a leisure benefit system is a coping resource for frontline employees' work-to-leisure conflict. This study discusses the implications of leisure benefit systems and work-leisure balancing strategies.

The authors examine the roles of social connectedness in mediating the relation between the loss of loved ones and life satisfaction in older residents living in a retirement community. Data were collected through a mail survey on a random sample of 734 older residents ( M age = 67 years, SD = 9.6 years) in a retirement community in the Southwest. Analyses were conducted using SPSS macros for estimating the indirect effects through multiple mediators. Participants who experienced the loss of loved ones in life reported statistically significantly higher life dissatisfaction scores than those who reported no such loss. The effects of loss on perceived life dissatisfaction were partially mediated by individual connectedness and satisfaction with received social support but not by support network size or collective connectedness. Interventions with older adults who experienced loss in life need to help alleviate their loneliness and increase their satisfaction with social support.

Lack of social support and low self-efficacy are important barriers to regular exercise and physical activity. However, it is unclear whether these resources contribute significantly to CDC recomme...

This paper examined how gender and ethnicity are related to preferences for various park characteristics, visitation to urban parks and open spaces, and perception of park benefits as reported by p...

The purpose of this study is to examine and observe the effects of senses of direction (i.e., abilities of memory and awareness of orientation) on wayfinding behaviors for biking tourists. A total of 295 biking tourists completed a questionnaire using a purposive sampling method. The hierarchical regression model was employed to test the proposed hypotheses. Results show that biking tourists’ abilities of memory and awareness of orientation have a direct effect on their wayfinding behaviors. The contribution of this study is to demonstrate the implication of senses of direction to biking tourists’ wayfinding behaviors and to provide biking tourists suggestions for wayfinding strategies.

This article presents two studies that used community-based, national samples of adolescents to compare demographic differences between delinquent and nondelinquent respondents. Results indicated that ethnic differences in alcohol problems were similar in the delinquent and nondelinquent groups, with whites reporting higher levels of alcohol problems. In contrast, age differences were smaller among delinquents than nondelinquents, which pointed to a heightened risk for both alcohol and marijuana problems among younger delinquents. Future research can explore biological and psychosocial factors that increase risk for substance problems among younger delinquents.