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4 results on '"Boston Edison Co. -- Technology application"'

1. Voice response helps firm land more calls: system that automates responses to certain types of queries reduces call abandonment by 12%

Author

Wallace, Bob

Subjects
Customer Service, Utilities, Automation, Support Services, Voice I/O Device, Boston Edison Co. -- Technology application, American Telephone and Telegraph Co. -- Product information, AT and T CONVERSANT Voice Information System (Voice I/O device) -- Usage, Voice I/O equipment -- Usage, Electric utilities -- Public relations
Published
1991

2. Front-end CAD system speeds response

Author

Zastava, Dean A.

Subjects
Boston Edison Co. -- Technology application, Computer-aided design, Electric utilities -- Technology application, Electric power systems -- Design and construction, Business, Electronics and electrical industries
Published
1990

3. Boston Edison using a WAN to connect its computers

Subjects
Boston Edison Co. -- Technology application, Electric utilities -- Technology application, Wide area networks -- Usage, Business, Electronics and electrical industries, Petroleum, energy and mining industries
Abstract

Boston Edison Co is using a wide area network (WAN) to connect all of its local area network (LAN) computers together at 10 sites in eastern Massachusetts. The WAN allows all personal computers (PCs) on Boston Edison's system to exchange information with other file servers, minicomputers or mainframes on the system. Users that are connected to the LAN/WAN system are being issued PCs with their own file servers, Lotus 1-2-3 spreadsheets, Harvard Graphics, cc:Mail and dBase database software., Boston Edison Co. installed a wide area network (WAN) that connected the local area networks (LANs) at 10 of its largest sites in eastern Massachusetts, but now finds its work [...]

Published
1992

4. The importance of documenting the system

Author

Karon, Paul

Subjects
User need, Technology application, End user, First RepublicBank Corp. -- Technology application, Alabama Gas Corp. -- Technology application, Boston Edison Co. -- Technology application, Office automation -- Technology application, Documentation -- Technology application, Problem solving -- Technology application, End users -- Technology application
Abstract

The Importance of Documenting the System By now, everyone who manages microcomputers for a living has probably encountered some version of this anecdote: A skilled PC user painstakingly develops a […]

Published
1987

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