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Voice response helps firm land more calls: system that automates responses to certain types of queries reduces call abandonment by 12%
- Source :
- Network World. Nov 4, 1991, Vol. v8 Issue n44, p13, 2 p.
- Publication Year :
- 1991
- Subjects :
- Customer Service
Utilities
Automation
Support Services
Voice I/O Device
Boston Edison Co. -- Technology application
American Telephone and Telegraph Co. -- Product information
AT and T CONVERSANT Voice Information System (Voice I/O device) -- Usage
Voice I/O equipment -- Usage
Electric utilities -- Public relations
Subjects
Details
- ISSN :
- 08877661
- Volume :
- v8
- Issue :
- n44
- Database :
- Gale General OneFile
- Journal :
- Network World
- Publication Type :
- Periodical
- Accession number :
- edsgcl.11489026