1. მარკეტინგული ასპექტები მომსახურების სფეროში.
- Author
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ლომინაძე, დინარა
- Abstract
The article refers to the one of the most perspective direction of service industry. The author offers the new definitions and interpretations of some economic categories and concepts. The key terms such as „goods“ and „service“ are studied mainly from the perspective of marketing. These issues are the subject of the study of many scientists that is proved by many publications. It must be said that there is no exact definition of the term „service“. All attempts aiming to define this term more completely and precisely has been failed. One can only find many different interpretations of this term. The article highlights the main characteristics of „service“. Currently there is also no agreement between scientists when defining and interpreting the „service“ and its characteristics. One of the main reasons of this disagreement among scientists over this term is that actions that can be classified as „service“, are numerous and multi–faceted as well as the objects these actions are directed to. The article also highlights the role of many different scientific and professional organizations in formation of the discipline ― „service marketing“ as well as marketing research as a mean of establishing close and permanent relationship with customers in order to understand the mechanisms they use when evaluating service both prior and after receiving it. [ABSTRACT FROM AUTHOR]
- Published
- 2019