Search

The concept of olfactory imagery is introduced and the conditions under which imagining what a food smells like (referred to here as "smellizing" it) impacts consumer response are explored. Consumer response is measured by: salivation change (studies 1 and 2), actual food consumption (study 3), and self-reported desire to eat (study 4). The results show that imagined odors can enhance consumer response but only when the consumer creates a vivid visual mental representation of the odor referent (the object emitting the odor). The results demonstrate the interactive effects of olfactory and visual imagery in generating approach behaviors to food cues in advertisements. [ABSTRACT FROM AUTHOR]

Abstract: There has been a recent swell of interest in marketing as well as psychology pertaining to the role of sensory experiences in judgment and decision making. Within marketing, the field of sensory marketing has developed which explores the role of the senses in consumer behavior. In psychology, the dominant computer metaphor of information processing has been challenged by researchers demonstrating various manners in which mental activity is grounded in sensory experience. These findings are arduous to explain using the amodal model of the human mind. In this introduction, we first delineate key assumptions of the information processing paradigm and then discuss some of the key conceptual challenges posed by the research generally appearing under the titles of embodiment, grounded cognition, or sensory marketing. We then address the use of bodily feelings as a source of information; next, we turn to the role of context sensitive perception, imagery, and simulation in consumer behavior, and finally discuss the role of metaphors. Through this discourse, we note the contributions to the present special issue as applicable. [Copyright &y& Elsevier]

Equilibrium bundling strategies and the effects of market expansion are examined.

Firms can use the expiry dates of its coupon promotions to influence the characteristics of their market. Economic analysis of the effects of coupon duration on coupon profitability reveal that firms with a large market share should offer short-term coupons while those with a small market share should offer long-term ones. Furthermore, it was shown that extended expiry limits increase the redemption for coupons of that brand and of a competing brand but at the price of regular sales of both brands. It was also shown that a short coupon duration is profitable in markets where there is a larger proportion of buyers redeeming in expiration-date order. These findings reflect the importance of taking a proactive stance towards the setting of expiry dates for coupon promotions.

Abstract: Vanity sizing, the practice of clothing manufacturers, whereby smaller size labels are used on clothes than what the clothes actually are, has become very common. Apparently, it helps sell clothes—women prefer small size clothing labels to large ones. We propose and demonstrate that smaller size labels evoke more positive self-related mental imagery. Thus, consumers imagine themselves more positively (thinner) with a vanity sized size-6 pant versus a size-8 pant. We also show that appearance self-esteem moderates the (mediating) effect of imagery on vanity sizing effectiveness—while vanity sizing evokes more positive mental imagery for both low and high appearance self-esteem individuals, the effect of the positive imagery on clothing preference is significant (only) for people with low appearance self-esteem, supported by the theory of compensatory self-enhancement. Our suggestion of simple marketing communications affecting valence of imagery and consequent product evaluation have implications for many other marketing domains. [Copyright &y& Elsevier]

Abstract: The modal scientific approach in consumer research is to deduce hypotheses from existing theory about relationships between theoretic constructs, test those relationships experimentally, and then show “process” evidence via moderation and mediation. This approach has its advantages, but other styles of research also have much to offer. We distinguish among alternative research styles in terms of their philosophical orientation (theory-driven vs. phenomenon-driven) and their intended contribution (understanding a substantive phenomenon vs. building or expanding theory). Our basic premise is that authors who deviate from the dominant paradigm are hindered by reviewers who apply an unvarying set of evaluative criteria. We discuss the merits of different styles of research and suggest appropriate evaluative criteria for each. [Copyright &y& Elsevier]

Abstract: Prior research shows that consumers stop purchasing from firms that treat them badly. In this research we show that consumers also resist firms that treat other consumers badly while favoring them. In three experiments, we demonstrate such social consciousness in the context of targeted pricing, where firms offer lower prices to new (versus old) customers. A significant proportion of consumers in our experiments give up money to resist the price-discriminating firm, especially when the discrimination is more salient or is not justified. Further, perceived unfairness mediates the relationship between the salience and justification of the pricing practice and consumer resistance. [Copyright &y& Elsevier]

Abstract: I define “sensory marketing” as “marketing that engages the consumers'' senses and affects their perception, judgment and behavior.” From a managerial perspective, sensory marketing can be used to create subconscious triggers that characterize consumer perceptions of abstract notions of the product (e.g., its sophistication or quality). Given the gamut of explicit marketing appeals made to consumers every day, subconscious triggers which appeal to the basic senses may be a more efficient way to engage consumers. Also, these sensory triggers may result in consumers'' self-generation of (desirable) brand attributes, rather than those verbally provided by the advertiser. The understanding of these sensory triggers implies an understanding of sensation and perception as it applies to consumer behavior—this is the research perspective of sensory marketing. This review article presents an overview of research on sensory perception. The review also points out areas where little research has been done, so that each additional paper has a greater chance of making a bigger difference and sparking further research. It is quite apparent from the review that there still remains tremendous need for research within the domain of sensory marketing—research that can be very impactful. [Copyright &y& Elsevier]

This paper focuses on the timeshare industry, where members own timeshare "weeks" and can exchange these weeks among themselves without a medium of exchange (such as money). Timeshare exchanges allow for the weeks to be redistributed among members to better match their preferences and thus increase efficiency. As such, the problem falls within the domain of matching problems, which have recently gained much attention in academia. We demonstrate theoretically that the two major timeshare exchange mechanisms used currently (deposit-first mechanism and request-first mechanism) can cause efficiency loss. We propose an alternate exchange mechanism, the top trading cycles chains and spacebank (TTCCS) mechanism, and show that it can increase the efficiency of the timeshare exchange market because TTCCS is Pareto efficient, individually rational, and strategy proof. We test the three exchange mechanisms in laboratory experiments where we simulate exchange markets with networked "timeshare members." The results of the experiments are robust across four different environments that we construct and strongly support our theory. The research focuses on an industry not studied earlier within academia and extends theoretical work on mechanism design to cases where supply of resources is dynamic, but resources can be stored. [ABSTRACT FROM AUTHOR]

Consumers set a lower consumption budget when they set individual calorie budgets for constituent categories (e.g., breakfast, lunch, dinner, and snacks; categorical approach) versus when they set a total budget (overall approach). This contraction effect of unpacking a judgment is driven by motivated reasoning. Consumers are motivated to reduce calorie consumption, and this motive directs their cognitive elaboration for the budget decision to be on what to cut and how much to cut. Furthermore, the categorical (vs. overall) approach brings to mind more thoughts that are consistent with the motive to reduce consumption, which then leads to a lower calorie budget. Consistent with this explanation, the level of elaboration on reducing calorie intake—especially on occasions where overconsumption is less salient—mediates the contraction effect. In addition, the contraction effect is attenuated when the motive to reduce consumption is deactivated. Finally, while the contraction effect occurs when consumers have a motive to reduce consumption, the classic expansion effect of unpacking occurs when consumers are prompted to think about what to consume or are motivated to increase consumption. The results for calorie budgeting are shown to have downstream consequences on actual food consumption. [ABSTRACT FROM AUTHOR]

Why sexual assaults and car accidents are associated with the consumption of alcohol mixed with energy drinks (AMED) is still unclear. In a single study, we show that the label used to describe AMED cocktails can have causal non-pharmacological effects on consumers' perceived intoxication, attitudes, and behaviors. Young men who consumed a cocktail of fruit juice, vodka, and Red Bull felt more intoxicated, took more risks, were more sexually self-confident, but intended to wait longer before driving when the cocktail's label emphasized the presence of the energy drink (a “Vodka-Red Bull cocktail”) compared to when it did not (a “Vodka” or “Exotic fruits” cocktail). Speaking to the process underlying these placebo effects, we found no moderation of experience but a strong interaction with expectations: These effects were stronger for people who believe that energy drinks boost alcohol intoxication and who believe that intoxication increases impulsiveness, reduces sexual inhibition, and weakens reflexes. These findings have implications for understanding marketing placebo effects and for the pressing debate on the regulation of the marketing of energy drinks. [ABSTRACT FROM AUTHOR]

Numeric ratings for products can be presented using a bigger-is-better format (1 = bad, 5 = good) or a smaller-is-better format with reversed rating poles (1 = good, 5 = bad). Seven experiments document how implicit memory for the bigger-is-better format—where larger numbers typically connote something is better—can systematically bias consumers’ judgments without their awareness. This rating polarity effect is the result of proactive interference from culturally determined numerical associations in implicit memory and results in consumer judgments that are less sensitive to differences in numeric ratings. This is an implicit bias that manifests even when people are mindful and focused on the task and across a range of judgment types (auction bids, visual perception, purchase intent, willingness to pay). Implicating the role of reliance on implicit memory in this interference effect, the rating polarity effect is moderated by (1) cultural norms that define the implicit numerical association, (2) construal mindsets that encourage reliance on implicit memory, and (3) individual propensity to rely on implicit memory. This research identifies a new form of proactive interference for numerical associations, demonstrates how reliance on implicit memory can interfere with explicit memory, and shows how to attenuate such interference. [ABSTRACT FROM AUTHOR]

This research examines how oral haptics (due to hardness/softness or roughness/ smoothness) related to foods influence mastication (i.e., degree of chewing) and orosensory perception (i.e., orally perceived fattiness), which in turn influence calorie estimation, subsequent food choices, and overall consumption volume. The results of five experimental studies show that, consistent with theories related to mastication and orosensory perception, oral haptics related to soft (vs. hard) and smooth (vs. rough) foods lead to higher calorie estimations. This “oral haptics– calorie estimation” (OHCE) effect is driven by the lower mastication effort and the higher orosensory perception for soft (vs. hard) and smooth (vs. rough) foods. Further, the OHCE effect has downstream behavioral outcomes in terms of influencing subsequent food choices between healthy versus unhealthy options as well as overall consumption volume. Moreover, mindful calorie estimation moderates the effects of oral haptics on consumption volume. [ABSTRACT FROM AUTHOR]