301. Civics and civility
- Author
-
Buchanan, Leigh, Flynn, Brian, Furedi, Frank, Brantner, Paula, and Rogers, James E.
- Subjects
Customer relations -- Management ,Human resource management -- Methods ,Work environment -- Political aspects ,Work environment -- Social aspects ,Company business management ,Business ,Business, general - Abstract
A fictional workplace conflict scenario is presented, with different authors offering solutions, guidelines, and advice. Discussion concerns political debate in the office; advice includes reiterating to employees that customers' needs must take precedence over personal views.
- Published
- 2004