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The past 20 years have seen two great changes in the practice of medicine: the widespread adoption of evidence-based medicine, and the increasing challenge of managing complex multimorbid patients. Both these developments have resulted in clinical rules and protocols becoming ever more abundant and increasingly critical to delivering safe and effective patient care. These evidence-based clinical rules perform at least as well as expert opinion, and the increasing volume and quality of available clinical data suggests their performance could continue to improve. This article considers why clinicians deviate from effective rules, highlighting key issues such as the persisting culture of heroism, institutional inertia, deference to authority and personal heuristics. We argue that better rules can be created, and that clinical improvements will follow if there is a 'common knowledge' of these rules. Furthermore, we argue that there is a ceiling to the effectiveness of any rule, even one as simple as ensuring hand hygiene, unless individuals are held accountable for transgressions. [ABSTRACT FROM AUTHOR]

The article discusses the formation of the Impetus Partnership by the University of Nottingham and University of Leicester to address challenges and improve transport systems in Great Britain. Topics explored include the traffic congestion problems of the region which may be attributed to the increasing number of passengers, the establishment of the Transport Systems Catapult (TSC) by the British Technology Strategy Board, and the necessity of enhancing traveller experience.

Efficient asset maintenance is key for delivering services such as transport. Current rail maintenance processes have been mostly reactive with a recent shift towards exploring proactive modes. The introduction of new ubiquitous technologies and advanced data analytics facilitates the embedding of a ‘predict-and-prevent’ approach to managing assets. Successful, user-centred integration of such technology is still, however, a sparsely understood area. This study reports results from a set of interviews, based on critical decision method, with rail asset maintenance and management experts regarding current procedural aspects of asset management and maintenance. We analyse and present the results from a human-centric sensemaking timeline perspective. We found that within a complex socio-technical environment such as rail transport, asset maintenance processes apply not only just at local levels, but also at broader, strategic levels that involve different stakeholders and necessitate different levels of expertise. This is a particularly interesting aspect within maintenance that has not been discussed as of yet within a process-based and timeline-based models of asset maintenance. We argue that it is important to consider asset maintenance activities within both micro (local)- and macro (broader)-levels to ensure reliability and stability in transport services. We also propose that the traditionally distinct notions of individual, collaborative and artefact-based sensemaking are in fact all in evidence in this sensemaking context, and argue that a more holistic view of sensemaking is therefore appropriate by placing these results within an amended recognition-primed decision-making model. [ABSTRACT FROM AUTHOR]

One of the recurring questions in designing dynamic control environments is whether providing more information leads to better operational decisions. The idea of having every piece of information is increasingly tempting (and in safety critical domains often mandatory) but has become a potential obstacle for designers and operators. The present research study examined this challenge of appropriate information design and usability within a railway control setting. A laboratory study was conducted to investigate the presentation of different levels of information (taken from data processing framework, Dadashi et al. in Ergonomics 57(3):387-402, 2014) and the association with, and potential prediction of, the performance of a human operator when completing a cognitively demanding problem-solving scenario within railways. Results indicated that presenting users only with information corresponding to their cognitive task, and in the absence of other, non task-relevant information, improves the performance of their problem-solving/alarm handling. Knowing the key features of interest to various agents (machine or human) and using the data processing framework to guide the optimal level of information required by each of these agents could potentially lead to safer and more usable designs. [ABSTRACT FROM AUTHOR]

Adherence to treatment in asthma is often poor, particularly in adolescents and children where the condition is most prevalent. Electronic monitoring devices have shown potential for improving inhaler use, yet little research has considered the attitudes of patients towards these devices. We gave seven adolescents with asthma an electronic monitoring device to use for one month and collected their views on important issues including monitoring and data sharing. Our results showed that participants felt positively about using the data to demonstrate responsibility for their condition to both their parents and medical professionals, but expressed concern for the attention the device's appearance could draw to them and their asthma. This paper considers the positive and negative perceptions of this novel device and provides new insight into the attitudes of adolescents towards inhaler monitoring, as well as future directions for design and development of monitoring devices for asthma and other chronic medical conditions. [ABSTRACT FROM AUTHOR]

Introduction. While serendipity is gaining increasing attention in the context of information research these years, there is a lack of empirical evidence to demonstrate the nature of serendipity in literature. Method. We conducted a diary study with eleven participations to understand serendipity in information research. A mobile diary application was developed which allows participants to rapidly capture how serendipity happens in their daily life and the context in which they experience serendipity for one week. Their diary entries were discussed during post-study interviews. Analysis. An Emergent Themes Analysis was conducted to understand our data. Results. We identified: 1) some key elements to support understanding of serendipity, 2) the influential role of context in serendipitous experiences, 3) a framework of understanding how serendipity happens and 4) the positive impacts of serendipity in people's information research. Conclusions. Our research suggests that a framework for classifying serendipity should consider aspects associated with the activity, the value of the information, the source of the information and the interaction between the individual and the context. [ABSTRACT FROM AUTHOR]

Culture plays an essential role in the success of product design, especially in the age of a global economy where there is a high probability of discrepancy between the designer's intention and the consumer's response. However, the role of culture is often challenging to identify and measure. In the current paper, we employed Repertory Grids to investigate differences in UK and Chinese participants' evaluations of designs, which were themselves from both UK and Chinese students. The techniques of Honey's Content Analysis and Principal Components Analysis were applied to integrate the analysis of both the collected qualitative and quantitative data. The results show that the two groups tended to focus on a similar range of design aspects (i.e. aesthetics, form/shape, usability, creativity, and functionality), but apply different criteria in evaluating such aspects.The UK and Chinese designs were found to be distinctive from each other and tended to appeal more to the people from the same cultural background. The findings reveal the interplay between culture and design and underline the importance of integrating culture into design education. [ABSTRACT FROM AUTHOR]

Despite the potential importance of emotional aspects in information seeking, there is a lack of adequate attention to emotions' role in facilitating serendipitous information encountering. This paper contributes to this research gap by investigating the role of emotions during the process of perceiving and experiencing serendipitous information encountering in a controlled laboratory setting. The results show that applying a sketch game can stimulate participants' emotions. Our findings indicate that participants are more likely to experience serendipitous information encountering under the influence of positive emotions. This study contributes to an understanding of the relationship between emotions and the perception of serendipitous information encountering. The implications of the possibilities of facilitating positive emotions to induce serendipitous information encountering are discussed. [ABSTRACT FROM AUTHOR]

Adolescents are currently overlooked in many fields of healthcare research and as a result are often required to use medical devices that have been designed for use by either children or adults. This can lead to poor adherence and a reduction in health outcomes. This study examines the role of device design in the real-world effectiveness of a medical device used in the treatment of cystic fibrosis from the perspective of adolescent users. Interactive design interviews were carried out with 20 adolescent users of the acapella® physiotherapy device to investigate user requirements and themes about the user–device relationship that are important to this user group. This study found that adolescent users of the acapella® device do not use the device as regularly and correctly as is recommended by clinicians. A number of aspects of the current design of the acapella® device were identified that affect how and how often it is used. Five factors are identified that may improve the real world effectiveness of the acapella® device for adolescents with Cystic Fibrosis: engagement, information, confidence, aesthetics and compatibility with lifestyle. [ABSTRACT FROM AUTHOR]

Abstract: An input device should be natural and convenient for a user to transmit information to a computer, and should be designed from an understanding of the task to be performed and the interrelationship between the task and the device from the perspective of the user. In order to investigate the potential of speech input as a reality based interaction device, this paper presents the findings of a study that investigated speech input in a VR application. Two independent user trials were combined within the same experimental design to evaluate the commands that users employed when they used free speech in which they were not restricted to a specific vocabulary. The study also investigated when participants were told they were either talking to a machine (e.g. a speech recognition system) or instructing another person to complete a VR based task. Previous research has illustrated that when users are limited to a specific vocabulary, this can alter the interaction style employed. The findings from this research illustrate that the interaction style users employ are very different when they are told they are talking to a machine or another person. Using this knowledge, recommendations can be drawn for the development of speech input vocabularies for future VR applications. [ABSTRACT FROM AUTHOR]

Abstract: REQUEST, the Rail Ergonomics Questionnaire, has been designed to survey attitudes and opinions of railway signallers and those in associated roles on a range of human factors such as job satisfaction, the workplace, culture or stress. The development of the survey instrument has been described in Ryan et al. [2008. Developing a rail ergonomics questionnaire (REQUEST). Appl. Ergon., doi:10.1016/j.apergo.2008.04.006.]. The present paper presents an overview of findings from this national survey which achieved a sample size of 3889 and a response rate of 83%. Findings are compared by different roles (e.g. signaller, controller) on a range of main scales and responses to additional questions in the survey. Ratings from the largest of the occupational groups, the signaller at 83.1% of the overall population, have been compared according to different types of signalling system used, identifying different characteristics in the use of lever, panel and VDU signalling systems. Comparisons of signallers’ ratings by geographical location have produced findings of interest at different layers of management of the organisation, identifying locations with high or low ratings on a range of scales. The findings provide valuable information for the client organisation, using direct input from frontline staff on a range of human factors issues. This was a large survey, one of the largest ever civilian human factors surveys, involving lengthy, often repetitive and frequently complex analyses. Lessons learned within the administration of the survey, the analysis of the data and dissemination of the findings will be of interest to researchers. An overview of the scope of analyses of the database is introduced, in addition to proposals for further development of the survey instrument. [Copyright &y& Elsevier]

Abstract: In this first of two papers the development of a shortened version of the Rail Ergonomics Questionnaire (REQUEST) is described. REQUEST has been designed to survey attitudes and opinions of railway workers on a range of human factors issues, with scales based on those used and validated elsewhere or else specially developed on the basis of studies of rail workers. Important characteristics of different roles, especially signallers, are outlined. The longer version of the questionnaire has already been used on a number of occasions for samples of 100–150. The shortened version was developed for the most recent administration of the survey to a large population. An expert group reviewed question wording, and the findings from the principal components analysis and other analyses of data from previous administrations of the survey. Improvements were made to the design and layout of the questionnaire. The effectiveness of the process for the expert review of questions is discussed. The survey was administered to high proportions of the target groups during the company safety briefing programme and achieved a sample size of almost 4000 respondents at an overall response rate of 83%. Findings from the REQUEST national survey are presented in a companion paper [Ryan, B., Wilson, J.R., Sharples, S., Clarke, T., 2008. Attitudes and opinions of railway signallers and related staff, using the Rail Ergonomics Questionnaire (REQUEST). Appl. Ergon., in press. doi:10.1016/j.apergo.2008.04.010]. [Copyright &y& Elsevier]

Abstract: It is commonly acknowledged that user needs should drive design, but often technical influences prevail. Currently, there are no standard interaction devices or interfaces used in 3-D environments, and there is a lack of specific best practice guidelines to develop these. This paper discusses the process of collecting feedback on prototype designs for VR/VE interaction devices from both expert users and non-expert users, and demonstrates how the information gained from human centred evaluation can be used to further the design process. Experiment 1 examined the usability of two magnetically tracked interaction devices with three different types of menus (Sphere, Linear and Fan). Quantitative and qualitative analysis was carried out on the results, and usability problems with the menus and devices are discussed. The findings from this experiment were translated into general design guidance, in addition to specific recommendations. A new device was designed on the basis of some of these recommendations and its usability was evaluated in Experiment 2. Feedback from participants in Experiment 2 demonstrated that the design recommendations emerging from Experiment 1 were successfully applied to develop a more usable and acceptable device. [Copyright &y& Elsevier]

This paper reports the findings of a series of interviews with search and rescue volunteers. Participants were asked to recall accounts of particular incidents which involved searching for a missing adult who could be considered ‘vulnerable’. The purpose of this study was to discover what types of decisions are made during missing incidents; including a consideration of the factors which affect these decisions and the main focuses of attention throughout the incident. Such an understanding may help to shed light on best practices which could inform decision-making support tools for families of the missing and identify the user-requirements of a future technology designed to help find missing people. Interviews were conducted using the critical decision method (CDM) to elicit specific information about the decisions and challenges faced by search and rescue teams during missing person searches. Critical decision points were identified and sequenced for each incident. Emergent thematic analysis (EMA) was applied to the transcripts to identify themes across various incidents; these themes were explored in detail using a mixed-method approach. This study builds upon the methodological approach of CDM using a two-tiered approach to analysis which seeks to discover the focus of practitioners’ attention as they progress through missing person searches. A decision-sequence diagram was created to clearly show the sequence of each decision and trends across all incidents; a table was produced to show the relative importance of each aspect across decisions. Finally, strengths and weaknesses of this approach to incident analysis are discussed. [ABSTRACT FROM AUTHOR]

Purpose The current understanding of serendipity is based primarily on studies employing westerners as the participants, and it remains uncertain whether or not this understanding would be pervasive under different cultures, such as in China. In addition, there is not a sufficient systematic investigation of context during the occurrence of serendipity in current studies. The purpose of this paper is to examine the above issues by conducting a follow-up empirical study with a group of Chinese scholars.Design/methodology/approach The social media application “WeChat” was employed as a research tool. A diary-based study was conducted and 16 participants were required to send to the researchers any cases of serendipity they encountered during a period of two weeks, and this was followed by a post-interview.Findings Chinese scholars experienced serendipity in line with the three main processes of: encountering unexpectedness, connection-making and recognising the value. An updated context-based serendipity model was constructed, where the role of context during each episode of experiencing serendipity was identified, including the external context (e.g. time, location and status), the social context and the internal context (e.g. precipitating conditions, sagacity/perceptiveness and emotion).Originality/value The updated context model provides a further understanding of the role played by context during the different processes of serendipity. The framework for experiencing serendipity has been expanded, and this may be used to classify the categories of serendipity. [ABSTRACT FROM AUTHOR]

In this paper we present indoor positioning within unknown environments as an unsupervised labelling task on sequential data. We explore a probabilistic framework relying on wireless network radio signals and contextual information, which is increasingly available in large environments. Thus, we form an informative spatial classifier without resorting to a pre-determined map, and show the potential of the approach using both simulated and real data sets. Results demonstrate the ability of the procedure to segregate structures of radio signal observations and form clustered regions in association to areas of interest to the user; thus, we show it is possible to differentiate location between closely spaced zones of variable size and shape. [ABSTRACT FROM AUTHOR]

Objective: In this paper, we aim to evaluate the use of electronic technologies in out of hours (OoH) task-management for assisting the design of effective support systems in health care; targeting local facilities, wards or specific working groups. In addition, we seek to draw and validate conclusions with relevance to a frequently revised service, subject to increasing pressures.Methods and Material: We have analysed 4 years of digitised demand-data extracted from a recently deployed electronic task-management system, within the Hospital at Night setting in two jointly coordinated hospitals in the United Kingdom. The methodology employed relies on Bayesian inference methods and parameter-driven state-space models for multivariate series of count data.Results: Main results support claims relating to (i) the importance of data-driven staffing alternatives and (ii) demand forecasts serving as a basis to intelligent scheduling within working groups. We have displayed a split in workload patterns across groups of medical and surgical specialities, and sustained assertions regarding staff behaviour and work-need changes according to shifts or days of the week. Also, we have provided evidence regarding the relevance of day-to-day planning and prioritisation.Conclusions: The work exhibits potential contributions of electronic tasking alternatives for the purpose of data-driven support systems design; for scheduling, prioritisation and management of care delivery. Electronic tasking technologies provide means to design intelligent systems specific to a ward, speciality or task-type; hence, the paper emphasizes the importance of replacing traditional pager-based approaches to management for modern alternatives. [ABSTRACT FROM AUTHOR]

Head Mounted Display (HMD) based Augmented Reality (AR) is being increasingly used in manufacturing and maintenance. However, limited research has been done to understand user interaction with AR interfaces, which may lead to poor usability, risk of occupational hazards, and low acceptance of AR systems. This paper uses a theoretically-driven approach to interaction design to investigate the impact of different AR modalities in terms of information mode (i.e. video vs. 3D animation) and interaction modality (i.e. hand-gesture vs. voice command) on user performance, workload, eye gaze behaviours, and usability during a maintenance assembly task. The results show that different information modes have distinct impacts compared to paper-based maintenance, in particular, 3D animation led to a 14% improvement over the video instructions in task completion time. Moreover, insights from eye gaze behaviours such as number of fixations and transition between Areas of Interest (AOIs) revealed the differences in attention switching and task comprehension difficulty with the choice of AR modalities. While, subjective user perceptions highlight some ergonomic issues such as misguidance and overreliance, which must be considered and addressed from the joint cognitive systems' (JCSs) perspective and in line with the predictions derived from the Multiple Resources Model. [ABSTRACT FROM AUTHOR]

Abstract: At present, air traffic controllers (ATCOs) exercise strict control over routeing authority for aircraft movement in airspace. The onset of a free flight environment, however, may well result in a dramatic change to airspace jurisdictions, with aircraft movements for the large part being governed by aircrew, not ATCOs. The present study examined the impact of such changes on spatial memory for recent and non-recent locations of aircraft represented on a visual display. The experiment contrasted present conditions, in which permission for manoeuvres is granted by ATCOs, with potential free flight conditions, in which aircrew undertake deviations without explicit approval from ATCOs. Results indicated that the ATCO role adopted by participants impacted differently on short-term and long-term spatial representations of aircraft manoeuvres. Although informing participants of impending deviations has beneficial effects on spatial representations in the short term, long-term representations of spatial events are affected deleteriously by the presentation of subsequent information pertaining to other aircraft. This study suggests strongly that recognition of the perceptual and cognitive consequences of changing to a free flight environment is crucial if air safety is not to be jeopardised. [Copyright &y& Elsevier]

Abstract: Virtual reality (VR) has evolved in technology and applications within the last decade. Technical advances have led to the development of novel interaction devices, interaction concepts, more reliable and robust VR set-ups, advanced visualization and modeling software. However, decisions regarding which VR set-ups and devices are suitable for particular applications are becoming more difficult due to the rapid stream of technical development. In the “VIEW of the Future” project (IST-2000-26089), the development process was coupled with an extensive and multivariable evaluation procedure. The latter has taken advantage of direct neurophysiological and psychophysiological measurements and a variety of self-report tools administered in a set of different but closely linked experiments. Furthermore, the implementation of VR solutions in different applications was examined with a socio-economic perspective, by applying a multi-criteria analysis (MCA) using an analytical hierarchical model. The data collected during the experimental trials enabled us to reach general conclusions regarding the systems used, and to derive applicability guidelines to facilitate the implementation of VR products. This paper presents all aspects of the evaluation methodology: Usability Test Battery for neuro- and psycho-physiological measurements, VIEW-IT heuristic assessment tool, questionnaires, MCA methodology). A summary of the results includes usability and ergonomic findings for different VR set-ups, and the impact of VR implementation on a variety of applications. [Copyright &y& Elsevier]

• We studied whether fNIRS could differentiate between different levels of difficulty in everyday representations of reading and writing tasks of information workers. • We used personalised tasks to each participant, with simulated interruptions to increase ecological validity of task within a laboratory study. • Subjective self-reports showed differences for both reading and writing tasks, where the hard dual-task level was significantly different from easy and medium levels. • fNIRS over the prefrontal cortex was able to discern the same difference for reading, but not for writing. • These results could be explained by the neural areas in which mental workload was presented for both tasks. • fNIRS detected some differences in brain activity which corresponded to the interruptions, and the findings can be understood in terms of spare capacity models. The motivation behind using physiological measures to estimate cognitive activity is typically to build technology that can help people to understand themselves and their work, or indeed for systems to do so and adapt. While functional Near Infrared Spectroscopy (fNIRS) has been shown to reliably reflect manipulations of mental workload in different work tasks, we still need to establish whether fNIRS can differentiate variety within common office-like tasks in order to broaden our understanding of the factors involved in tracking them in real working conditions. 20 healthy participants (8 females, 12 males), whose work included office-like tasks, took part in a user study that investigated a) the sensitivity of fNIRS for measuring mental workload variations in representations of everyday reading and writing tasks, and b) how representations of natural interruptions are reflected in the data. Results supported fNIRS measuring PFC activation in differentiating between workload levels for reading tasks but not writing tasks in terms of increased oxygenated haemoglobin (O2Hb) and decreased deoxygenated haemoglobin (HHb), for harder conditions compared to easier conditions. There was considerable support for fNIRS in detecting changes in workload levels due to interruptions. Variations in workload levels during the interruptions could be understood in relation to spare capacity models. These findings may guide future work into sustained monitoring of cognitive activity in real-world settings. [ABSTRACT FROM AUTHOR]

• We explored the relationship among demand, fatigue, and physiological response. • Subjects performed a sustained attention task modelled on visual inspection work. • Data collection used fNIRS, facial thermography, cardiac and respiratory sensing. • Task demand was associated with changes in breathing rate and nose temperature. • Fatigue and breathing rate increased over time, while heart rate decreased. As Digital Manufacturing transforms traditionally physical work into more system-monitoring tasks, new methods are required for understanding people's mental workload and prolonged capacity for focused attention. Many physiological measures have shown promise for detecting changes in cognitive state, and recent advances in sensor technology offer minimally-invasive ways to monitor our cognitive activity. Previous research in functional near-infrared spectroscopy, for example, has observed changes in cerebral hemodynamic response during periods of high demand within tasks. This work investigated the relationships among task demand, fatigue, and attention degradation in a sustained attention task, and their effect on heart rate, breathing rate, nose temperature and hemodynamic response in the prefrontal cortex and middle temporal gyrus. Analysis revealed a small but significant effect of fatigue on heart rate relative to baseline, breathing rate and hemodynamic response. Task demand had a small but significant effect on breathing rate and nose temperature, both relative to baseline, but no difference between levels of demand was observed in heart rate or hemodynamic response. Our results provide insight into what physiological data can tell us about cognitive state, ability to focus, and the impact of fatigue over time. [ABSTRACT FROM AUTHOR]

This paper seeks to elicit and structure the factors that shape the execution and, in particular, the coordination of work in Out of Hours care. Evenings and weekends in UK hospitals are managed by specific Out of Hours (OoH) care arrangements, and associated technology. Managing care within the constraints of staff availability and demands is a key concern for both patient care and staff wellbeing, yet has received little attention from healthcare human factors. A study of sixteen clinical staff used Critical Decision Method to understand how work is coordinated and the constraints and criteria that are applied by the roles managing OoH care. The analysis identified ten types of coordination decision that, in turn, underpinned three types of adaptive behaviour - pre-emption, information augmentation and self-organisation - that were crucial for the effective performance in OoH care. These behaviours explain how OoH staff manage the task demands placed on them, individually and as a team. [ABSTRACT FROM AUTHOR]

As the UK's Chartered Institute of Ergonomics and Human Factors (CIEHF) celebrates its 75th anniversary, it is worth reflecting on our discipline's contribution, current state, and critical future endeavours. We present the perspectives of 18 EHF professionals who were asked to respond to five questions regarding the impact of EHF, contemporary challenges, and future directions. Co-authors were in agreement that EHF's impact has been only limited to date and that critical issues require resolution, such as increasing the number of suitably qualified practitioners, resolving the research-practice gap, and increasing awareness of EHF and its benefits. Frequently discussed future directions include advanced emerging technologies such as artificial intelligence, the development of new EHF methods, and enhancing the quality and reach of education and training. The majority felt there will be a need for EHF in 75 years; however, many noted that our methods will need to adapt to meet new needs. Practitioner statement: This article provides the perspectives of 18 Ergonomics and Human Factors (EHF) professionals on the impact of EHF, contemporary challenges and critical future directions, and changes that are necessary to ensure EHF remains relevant in future. As such, it provides important guidance on future EHF research and practice.

Background: Equal, diverse, and inclusive teams lead to higher productivity, creativity, and greater problem-solving ability resulting in more impactful research. However, there is a gap between equality, diversity, and inclusion (EDI) research and practices to create an inclusive research culture. Research networks are vital to the research ecosystem, creating valuable opportunities for researchers to develop their partnerships with both academics and industrialists, progress their careers, and enable new areas of scientific discovery. A feature of a network is the provision of funding to support feasibility studies - an opportunity to develop new concepts or ideas, as well as to 'fail fast' in a supportive environment. The work of networks can address inequalities through equitable allocation of funding and proactive consideration of inclusion in all of their activities., Methods: This study proposes a strategy to embed EDI within research network activities and funding review processes. This paper evaluates 21 planned mitigations introduced to address known inequalities within research events and how funding is awarded. EDI data were collected from researchers engaging in a digital manufacturing network activities and funding calls to measure the impact of the proposed method., Results: Quantitative analysis indicates that the network's approach was successful in creating a more ethnically diverse network, engaging with early career researchers, and supporting researchers with care responsibilities. However, more work is required to create a gender balance across the network activities and ensure the representation of academics who declare a disability. Preliminary findings suggest the network's anonymous funding review process has helped address inequalities in funding award rates for women and those with care responsibilities, more data are required to validate these observations and understand the impact of different interventions individually and in combination., Conclusions: In summary, this study offers compelling evidence regarding the efficacy of a research network's approach in advancing EDI within research and funding. The network hopes that these findings will inform broader efforts to promote EDI in research and funding and that researchers, funders, and other stakeholders will be encouraged to adopt evidence-based strategies for advancing this important goal., (© 2024. Crown.)

The exploitation of so-called insiders is increasingly recognised as a common vector for cyberattacks. Emerging work in this area has considered the phenomenon from various perspectives including the technological, the psychological and the sociotechnical. We extend this work by specifically examining unintentional forms of insider threat and report the outcomes of a series of detailed Critical Decision Method (CDM) led interviews with those who have experienced various forms of unwitting cybersecurity breaches. We also articulate factors likely to contribute firmly in the context of everyday work-as-done. CDM's probing questions were used to elicit expert knowledge around how decision making occurred prior, during and post an unintentional cyber breach whilst participants were engaged in the delivery of cognitive tasks. Through the application of grounded theory to data, emerging results included themes of decision making, task factors, accidents and organisational factors. These results are utilised to inform an Epidemiological Triangle to represent the dynamic relationship between three vectors of exploit, user and the work environment that can in turn affect the resilience of cyber defences. We conclude by presenting a simple framework, which for the purposes of this work is a set of recommendations applicable in specific scenarios to reduce negative impact for understanding unintentional insider threats. We also suggest practical means to counteract such threats rooted in the lived experience of those who have fallen prey to them., (© The Author(s) 2021.)

Background: Genomic services are increasingly accessible to young adults starting their independent lives with responsibility for their self-care, yet their attitudes to sharing genomic information remain under-researched. This study explored attitudes of university-based 18-25 year-olds towards sharing personal whole-genome sequencing (WGS) information with relatives., Methods: We surveyed 112 young adults. Hypotheses were tested regarding the relationships between their preferences for sharing personal WGS information with relatives and factors including their gender, previous genetics-specific education, general educational attainment level and current study in a science, technology, engineering, maths or medicine (STEMM) field., Results: Most participants were positive about both their intention to share their WGS results with their parents and siblings, and their desire to know their relatives' results. Being female and having a university-level genetics education were consistently positively correlated with intention to share one's results with parents and with siblings as well as the desire to know relatives' results. Additionally, females who had undertaken a genetics course at university had significantly greater intentions and desires than females who had not. Lower general educational attainment was related to a lower intention to share with siblings. Participants who were in a STEMM field had a greater desire to know their relatives' results., Conclusions: Participants' gender and prior genetics education were consistently related to their intentions to share WGS results with relatives and their desire to know relatives' results. Educational attainment was found to be positively correlated with intention to share with siblings. Being in a STEMM field was related to participants' desire to know their relatives' results. These findings indicate that gender and genetics education are particularly important influencers on young adults' stated sharing preferences. More research is required to examine the dependent variables studied to further understand their influence on attitudes to sharing WGS results. These findings are particularly interesting for information provision and support before genomic sequencing and post-results to improve the outcomes for individuals and their relatives.

Rising energy demands place pressure on domestic energy consumption, but savings can be delivered through home automation and engaging users with their heating and energy behaviours. The aim of this paper is to explore user experiences (UX) of living with an automated heating system regarding experiences of control, understanding of the system, emerging thermal behaviours, and interactions with the system as this area is not sufficiently researched in the existing homes setting through extended deployment. We present a longitudinal deployment of a quasi-autonomous spatiotemporal home heating system in three homes. Users were provided with a smartphone control application linked to a self-learning heating algorithm. Rich qualitative and quantitative data presented here enabled a holistic exploration of UX. The paper's contribution focuses on highlighting key aspects of UX living with an automated heating systems including (i) adoption of the control interface into the social context, (ii) how users' vigilance in maintaining preferred conditions prevailed as a better indicator of system over-ride than gross deviation from thermal comfort, (iii) limited but motivated proactivity in system-initiated communications as best strategy for soliciting user feedback when inference fails, and (iv) two main motivations for interacting with the interface - managing irregularities when absent from the house and maintaining immediate comfort, latter compromising of a checking behaviour that can transit to a system state alteration behaviour depending on mismatches. We conclude by highlighting the complex socio-technical context in which thermal decisions are made in a situated action manner, and by calling for a more holistic, UX-focused approach in the design of automated home systems involving user experiences., (Copyright © 2017 The Authors. Published by Elsevier Ltd.. All rights reserved.)

Many systems have been developed to assist wayfinding for people with sight problems. There is a need for user requirements for such systems to be defined. This paper presents a study which aimed to determine such user requirements. An experiment was also conducted to establish the best way of guiding users between locations. The focus group results indicated that users require systems to provide them with information about their surroundings, to guide them along their route and to provide progress information. They also showed that users with sight conditions interact with systems differently to sighted users, thereby highlighting the importance of designing systems for the needs of these users. Results of the experiment found that the preferred method of guiding users was a notification when they were both on and off track. However, performance was best when only provided with the off track notification, implying that this cue is particularly important. Technology has the potential to support navigation for people with sight problems. Users should have control over cues provided and for these cues should supplement environmental cues rather than replacing them., (Copyright © 2015. Published by Elsevier Ltd.)

This paper describes an experiment that was undertaken to compare three levels of automation in rail signalling; a high level in which an automated agent set routes for trains using timetable information, a medium level in which trains were routed along pre-defined paths, and a low level where the operator (signaller) was responsible for the movement of all trains. These levels are described in terms of a Rail Automation Model based on previous automation theory (Parasuraman et al., 2000). Performance, subjective workload, and signaller activity were measured for each level of automation running under both normal operating conditions and abnormal, or disrupted, conditions. The results indicate that perceived workload, during both normal and disrupted phases of the experiment, decreased as the level of automation increased and performance was most consistent (i.e. showed the least variation between participants) with the highest level of automation. The results give a strong case in favour of automation, particularly in terms of demonstrating the potential for automation to reduce workload, but also suggest much benefit can achieved from a mid-level of automation potentially at a lower cost and complexity., (Copyright © 2014 Elsevier Ltd and The Ergonomics Society. All rights reserved.)

This paper presents a new approach for predicting human responses to emergency situations. The approach was developed for ergonomists working in emergency response preparedness. It involves presenting participants with a description of a hypothetical emergency scenario before asking them to describe how they would respond. This study builds upon previous investigations (Lawson et al., 2009a, 2009b; Lawson, 2011) which demonstrated significant associations between the predicted behaviour and that reported in a reference study of behaviour in real fires. This further work aimed to evaluate in greater detail the validity, reliability, resources and ethics of the approach. The results demonstrated significant relationships between the predicted behaviours and those from the reference study for both frequencies (r(s) = 0.572, N = 51, p < 0.001) and sequences (r(s) = 0.344, N = 40, p < 0.05) of behaviour. The approach is shown to be replicable and requires low resources. It does not present any notable risk of physical injury., (Copyright © 2012 Elsevier Ltd and The Ergonomics Society. All rights reserved.)

The complex systems of the flightdeck (FD) and the Air Traffic Control Centre (ATC) are characterised by numerous concurrently operating and interacting communication channels between people and between people and machines/computer systems. This paper describes work in support of investigating the impact of changes to technologies and responsibilities within this system with respect to human factors. It focuses primarily on the introduction of datalink (text-based communication rather than traditional radio communication) and the move towards freeflight (pilot-mediated air traffic control). Air traffic management investigations have outlined these specific changes as strategies to enable further increases in the volume of air traffic. A systems approach was taken and field studies were conducted. Small numbers of domain experts such as air traffic controllers (ATCOs) were involved in the field-based observations of how people interact with systems and each other. This paper summarises the overall research approach taken and then specifically reports on the field-based observations including the justification, development, and findings of the observation tool used. The observation tool examined information propagation through the air traffic control-flightdeck (ATC-FD) system, and resulted in models of possible information trajectories through the system.

The challenge to anticipate the human factors impact of introducing new technologies into a safety critical environment can be addressed in a number of ways. This paper presents a research programme that utilised both laboratory- and field-based assessments to examine the way in which datalink and freeflight may affect the communication and collaboration between pilots, air traffic controllers, and other actors and artefacts in the flightdeck-air traffic control (ATC) joint cognitive system. An overview of the results from these studies is presented, and guidance is provided as to the likely situations in which this new technology is most likely to be successfully applied. In addition, the methodological approach of combining results from field and laboratory data is discussed.

This paper examines issues underpinning the potential move in aviation away from real speech radiotelephony (R/T) communications towards datalink communications involving text and synthetic speech communications. Using a novel air traffic control (ATC) task, two experiments are reported. Experiment 1 compared the use of speech and text while Experiment 2 compared the use of real and synthetic speech communications. Results indicated that generally there were no significant differences between speech and text communications and that either type could be used without any main effects on performance. However, a number of specific differences were observed across the different phases of the scenarios indicating that workload levels may be more varied when speech communications are used. Experiment 2 illustrated that participants placed a greater level of trust in real speech than synthetic speech, and trusted true communications more than false communications (regardless of whether they were real or synthetic voices). The findings are considered in terms of datalink initiatives for future air traffic management, the importance placed on real speech R/T communications, and the need to develop more natural synthetic speech in this application area.