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Consumption values have received little attention in the tourism literature, comparing to such determinants of the consumer behavior as motivations, pull and push factors, satisfaction, quality, or destination image, etc. This study attempts to analyze consumption values and their types, and the influence that they have on the destination decision making and, particularly, on the destination choice. Current work brings new insights about the role of consumption values in detrmining preferences toward tourist destinations. Study findings justify the multidimensional nature of the consumption value, and demonstrate that every value dimension has a certain degree of importance for a tourist, which, to a big extent, can determine the destination choice.

In a society constantly evolving, with information technologies being in a permanent transformation, the managers of agile, flexible organizations, which are equipped with the latest tools for making decisions and with people well trained to use them, will be able to successfully meet the challenges of the future. This paper presents the evolution of Business Intelligence and a comparative analysis between two modern developments of it, such as Mobile Business Intelligence and Cloud Business Intelligence, with accent on the advantages, disadvantages, implications and benefits at the company level. These are useful tools suitable for the management of the companies that are obliged to operate in a global economy facing with crisis.

We already live in a world of digital empowered intelligent customers, of digital products, of digital business operations and digital competitors. The fierce competition forces firms to exploit digital technologies, to have profound knowledge, to focus on market imperatives and to demonstrate a deep commitment to these digital empowered intelligent customers that disrupts every industry. Advantaged are the companies that master relevant data flow and improve the performance of employees who are at the forefront in dealing with customers, on the background of the ongoing battle to acquire new customers, retain existing customers and improve customer loyalty and satisfaction, create consistent, relevant and positive experiences across marketing channels. Within the new digital business context, models reflecting pillars of the shopping experience are emerging, such as the recently launched SCAMP model. We were drawing a parallel with these pillars and even identified pillars of experience of the “shopper” of knowledge necessary to address “the digital”. e managed to point a link to one top of the challenges for digital marketing, beginning with measurements , analysis and ROI of digital marketing programs, and the need to unify and integrate in the “digital” and with what is “traditional” . And also taking into account that mobile is quickly becoming primary choice for customer engagement, the front line for customer experience.

There are several similarities between designing classic systems and systems for event extraction. Similarities derive from the use of common methodology in designing and developing these systems. The system is intended to be a helpful instrument when looking for pieces of informationon different web pages or when in case of a special type of event,information needs to be centralized. Use-case diagrams need to be designed through both methods. The relationships between classes have to be identified and described. Differences induced by the design process are due to the special character of a web based data exchange.

The study of consumers and employees' behaviour remains a corner stone to successful marketing and management strategies. By studying and understanding both concepts we can analyze the effect that the service company employees' behaviour has on customer perceptions and the relationship in influencing each other's choices. The study proposes to analyze new formulas for attractingand retaining customers and employees, focusing on cost-efectiveness analysis and the reaction of both categories to new marketing stimuli. This analysis will provide the Human Resources Managers with new knowledge and a different approach used also by the marketing specialist. This paper therefore aimed at studying the relative importance of long-term strategies in an effort to attract and retain loyal customers and workers building and growing a sustainable business.

In modern market economy, organizations have to take decisions in a flexible, dynamic manner. In the economic environment, the relationship between product - market and competition is becoming more and more complex, as the socio-economic environment itself becomes more diversified and complex. Thereby, in order to be efficient, the management has to rely not only on chance and inspiration but especially on scientific methods designed to resolve dilemmas and multiple choice situations. The decision-making process represents an complex sum of activities regarding the collection, processing and selection of information. The information becomes a valuable asset for the organization if it is obtained and used in real-time, therefore the decision making process is highly dependent on complex, operational and qualitative information.

Spanish abstract. La biblioteca académica por sus funciones de apoyo a la docencia, investigación y difusión de la cultura, son un nodo fundamental de información que más allá del lugar que ocupan en la estructura organizacional de la universidad o centro de investigación al que pertenecen, tiene un amplio radio de acción, el cual repercute de manera significativa en actividades relacionadas con la formación de los estudiantes y en el desarrollo de las investigaciones y la difusión de la cultura. El presente trabajo brinda algunas herramientas metodológicas relacionadas con la gestión de información que permiten abordar el estudio de los usuarios de la información de la biblioteca académica del Centro Interdisciplinario de Ciencias Marinas, dependiente del Instituto Politécnico Nacional en México, desde un enfoque de la planeación estratégica empresarial, que consiste en representar un sistema de gestión de información que oriente al bibliotecario en la toma de decisiones sobre las necesidades de los usuarios de la información. El método utilizado en el estudio de usuarios y sus necesidades, fue el método integral para la determinación y la satisfacción dinámica de las necesidades de formación e información (AMIGA) y los principios de la planificación de TI/SI integrados a la planificación estratégica de negocios, a partir del análisis relacionado con las ideas rectoras de la organización, con los usuarios de la información, los servicios, los canales de distribución, los proveedores, la cadena de valor de los sistemas de información y muchas otras más que le amplíen el conocimiento sobre las necesidades de información de los usuarios y a su vez sea el facilitador en el uso productivo de la información. Es decir, la biblioteca como un sistema de información fundamental de apoyo, que le permite al Centro alcanzar su misión y objetivos, por lo tanto los bibliotecarios y profesionales de la información consideran como prioritaria la planeación estratégica para conocer más a sus usuarios y saber atender sus requerimientos de información.

Spanish abstract Para las empresas de desarrollo de software el capital intelectual constituye su activo más valioso, es por ello que la continua formación de sus recursos humanos, resulta imprescindible para lograr el éxito. El presente trabajo describe el modelo de capacitación en la línea de desarrollo de software implementado en la empresa DESOFT. Se enumeran las acciones de diagnóstico y de enseñanza realizadas, así como los resultados obtenidos. English abstract ANowadays, knowledge is an important asset for IT companies. Therefore, a continuing improvement of human resources is essential for success. This paper presents the training approach for developers involved on the new Desoft software project. Actions for making a diagnosis and carrying on training are described. Also, the results for the organization are showed.

Building strategic partnerships between organizations from different countries, opening the borders and increasing the possibilities of emigration in Europe determined the appearance of a large number of employees with different cultural backgrounds in organizations. Relating to interculturality, information systems have a crucial role by establishing the link between the recruiter and candidate, and vice versa. It represents a communication bridge, relating the two cultures, employer’s culture and employee’s culture. The space between the two cultures can be explored, negotiated and finally accepted by both entities using specialized information systems. The purpose of this paper is to define intercultural recruitment process, to identify intercultural problems in recruitment and to show the intercultural role of information systems in recruitment process. This article highlights the importance of creating a cultural space through information systems, from the recruitment phase, because it reduces the costs and the integration of the two cultures.

Information Society emphasizes amount of information available and accessible. It emphasizes technology (ICT). Knowledge Societies are identified as societies where information is used and applied in various fields for learning and development. Knowledge society deals with technology which now offers many more possibilities for sharing, archiving, retrieving, combining and generating new knowledge. In a society where information and knowledge are of vital importance for the purpose of development, the role of ICT is growing. So, ICTs play the role of an enabler of development. All these developments have incited various world institutions in pursuing and examining the development of information and communications technology (ICT) in different world economies, and evaluated and ranked their relative digital progress. The last attempt is to gauge the extent to which ICT and selected ICT-enabled services are being used, given that it is the use of technology which ultimately contributes to the overall economic progress of a country. The notion of preparation lent itself to the term e-readiness. The aim of this paper is to study the e-readiness in Albania and to show how the situation has affected in different aspects of Information and knowledge society. Different secondary data from international sources and reports are used to make time comparisons for measuring the progress in our country. E-readiness has generally been defined as the extent of readiness in accessing network infrastructures and technologies. It can also be seen as the degree to which a society is prepared to participate in the digital economy with the underlying concept that digital economy can help to build a better society. Regardless of a country's level of development, e-readiness is assessed by determining the relative standing of its society and its economy in the areas that are most critical for its participation to the networked world. If we see the economic situation in Albania, we can understand the need to embrace the development of ICT is very important and it is clearly stated in the strategy constructed by the Albanian government. It could also help with lower employment levels in the country and generally low performance in some sectors of the economy, which can make good conditions not only for building but also for implementing the ICT strategy.

Systems to assist decision are based on data analysis and synthesis makes merging, categorizing, linking and grouping data to obtain information to highlight positive or negative factors that influence company performance. Getting results in the form of reports are the result of special techniques to explore large amounts of data. These techniques lead to highlight correlations between data, make estimates and forecasts and warnings of the managers of dysfunction. To improve business performance, management should be centered on the client, to understand customer needs, so we considered appropriate approach to data warehouses that an interactive system to assist decisions based on data analysis and synthesis. I presented the concept of data warehouse and basic features, representation of data in the data warehouse, differences between data warehouse and database, and finally to address environment data storage and use of data warehouse and to conclude with a set of conclusions.

Modern management is basically a humanistic approach, where the concept of a man is understood as a whole, consisting of his skills, needs and ambitions. Although science has much to object to modern management in “indulging a man” and therefore losing its criticism, this discipline is under constant development and has materialized in practice. Successful management means understanding a man, where basic psychological concepts are considered as guidelines on the road of a successfully accomplished job. Psychology acts as a frame for understanding not only human motivation but also interpersonal communication as a basic social need and as a basic means for satisfying other psychological needs. In the other side, modern management also includes connection between man and technologies. This means understanding IT (Information technology) as one of leading high technologies and specific knowledge about IT as necessity for any kind of managers’ activity.

The objective of this paper is to present the process of change in management accounting in Romania, a former communist country from Eastern Europe. In order to explain this process, we used the institutional theory. We focused on the presentation of the scientific context and motivation of this research from a national perspective. We also described the evolution of management accounting in Romania in the context of economic and political changes. An important moment was the fall of communism in 1989. This represents a starting point for a new economic environment and for a new management accounting system. We described the creation of the new rules and routines based on the results of a questionnaire.

Resumen En éste artículo se establece como el control previo, concurrente y posterior, puede lograr que los emprendimientos tengan éxito y contribuyan al desarrollo socioeconómico de los sectores, mismos que proporcionan fuentes de trabajo, e insertan directa e indirectamente a su población en actividades económicas. La metodología aplicada es netamente descriptiva, basada en el análisis de aspectos cualitativos y cuantitativos propios de la Parroquia de Quichinche, Cantón Otavalo, Provincia de Imbabura. Los resultados alcanzados demuestran como el control en sus diversas etapas actúa en los emprendimientos detectando riesgos inherentes, de detección y de control, permitiendo la aplicación de acciones inmediatas que mitiguen riesgos y alcance los objetivos propuestos ya que el financiamiento se logra gracias al apoyo a través de asignaciones del sector público. Por lo que se sugiere que los gobiernos de turno impulsen emprendimientos facilitando los procesos de créditos, siempre y cuando éstos estén direccionados al cambio de matriz productiva y al plan del buen vivir que son los principales lineamientos de los gobiernos. Abstract This article considers how previous, concurrent and subsequent control can achieve successful ventures. Entrepreneurship contributes at the same time to the socioeconomic development of sectors That provides jobs, and insert directly and indirectly to population into economic activities. The applied methodology is descriptive, based on the analysis of qualitative and quantitative aspects of Quichinche Municipality. Results demonstrate that the control works in the entrepreneurship detecting inherent risks and allowing the application of immediate actions that mitigate risks and achieve the proposed objectives, since the financing is getting through the public sector assignments. Therefore suggests that the municipality governments promote entrepreneurship, facilitating the credit processes when they are routed to the productive matrix change and 'The Good Living Plan' which are the main guidelines of the governments.

Sanal kaytarma faaliyetleri, calisanlar ve isletmeler uzerinde onemli negatif etkilereyol acabilmektedir. Ancak Turk literatürü sanal kaytarma faaliyetlerinin bu onemi konusunda oldukca sinirli kalmistir. Bu kapsamda arastirmada, akademik ve akademik olmayan universite personeli arasindaki sanal kaytarma faaliyetlerinin belirlemesi amaclanmistir. 151 anket araciligiyla yapilan arastirmada, sanal kaytarma faaliyetleri ozellikle demografik degiskenler acisindan incelenmistir. Bulgular, sanal kaytarma faaliyetlerinin calisanlarin demografik degiskenleri acisindan anlamli farkliliklar gosterdigini ifade etmektedir. Ayrica, arastirma sonucunda uygulayicilar ve çalýþanlar icin cesitli onerilerde bulunulmustur.

Business strategy involves adopting the equilibrium between competitiveness and performance, on one hand, and the responsibility towards environmental goals, on the other hand. The transition to green economy becomes synonym with two structural transformations: firstly, the IT industry restructuration through the development of green information and communication technologies (green ICT), and secondly, the using of IT solutions, according to environment protection and sustainable development. The purpose of this paper is to assess the organizational behavior on adopting green information tools into the policies and processes of an enterprise. To conduct this research, a methodology based on an empirical study was used. Proceeding from an investigation that shows the concerns of some Romanian companies in green ICT concept and practices, the findings suggest a low awareness level about these subjects. Practical implications of the study refer to the fact that the results of research may be useful for managers who are looking to implement green ICT practices in their business strategy and the organizational processes.

Spanish abstract Se ha hecho común la utilización de los sistemas de gestión del aprendizaje (en inglés Learning Management System) o también llamados plataformas de teleformación. Este entorno como vía para proporcionar conocimientos no sólo es utilizado en Universidades, sino que su uso se ha extendido a otras instituciones como lo es el actual Centro de Formación Ramal para la Informática de DESOFT perteneciente al Ministerio de la Informática y las Comunicaciones (MINCOM). La construcción de conocimientos a lo largo de la vida y el intercambio de experiencias entre personas que realizan trabajos similares requieren de nuevas estrategias docentes. ¿Será suficiente con solo emplear las posibilidades de un sistema de gestión del aprendizaje?, ¿qué sucede cuando concluye la edición de un curso? Este trabajo tiene como objetivo exponer los criterios que al respecto tiene la autora del mismo, quien defiende la vinculación de un sistema de gestión del aprendizaje y una red social como solución a las interrogantes antes formuladas. English abstract It has become common the use of Learning Management System or so called e-learning platforms. This environment as a way to provide knowledge that is not only used in universities, but its use has been extended to other institutions such as the current Branch Training Center for Computer of DESOFT. The construction of knowledge throughout life and exchange of experiences among people doing similar jobs require new teaching strategies. Is it enough to just use the possibilities of a learning management system, and what happens when editing concludes a course? This work aims to present the criteria that has about the author himself, who defends linking a learning management system and a social network as a solution to the above raised questions.

Spanish abstract. El posicionamiento web se convierte en un factor esencial a tener presente cuando se desea promocionar un sitio web en Internet. Esta investigación trata sobre los factores SEO (Search Engine Optimization) que influyen en el posicionamiento de un sitio Web en los buscadores y por tanto en su visibilidad. Se identificaron estos factores y se relacionaron con los atributos de usabilidad y accesibilidad de un sitio Web. Se exponen los resultados de la aplicación de dos cuestionarios: uno para el perfil editor y otro para el perfil usuario, lo cual permitió relacionar las problemáticas que influyen en el bajo posicionamiento de algunos sitios web de salud de la red de Infomed.

Information technologies penetrate virtually every division in contemporary organizations. Organizations deploy a spectrum of information technologies with aim of alleviating operating efficiency. Knowledge workers increasingly depend on deployed information systems to accomplish their tasks. Well-deployed and managed information systems have a potential to increase effectiveness and efficiency in organizations; whereas poorly deployed and managed systems may have significant negative impact. Strategic deployment and management of information systems play the key roles in attaining beneficial impacts for organizations. Conventionally, information technology managers have relied primarily on tacit knowledge. Such knowledge and experiences have been accumulated over a number of years. However, information technologies progress at a rapid pace and early adopters gain considerable strategic advantages. Information technology managers cannot afford spending years accumulating tacit knowledge. Viable solution to this problem is to adopt an analytics-based management. We explore pertinent aspects of analytics-based management of information systems in organizations.

We develop a tool used on a sample of firms that makes possible to estimate, forecast and manage Intellectual Capital from an accounting information system. We started with a disaggregated model of intellectual capital and used subjective and objective indicators to measure its components. Then, for valuation purposes, we considered this capital to be obtained from the difference between market and book value. We built a tool with qualitative and quantitative information that provides new indicators and measures of intangible control. The results provided a prototype model that facilitates dynamic strategic analysis, making it possible to perform strategic simulations with little information required..

Cloud Computing technology has become an imminent reality by penetrating all the environments. Although the benefits of implementing Cloud Computing solutions are obvious, there is still a reluctance to use them, especially in the banking sector. Some authors have compared the banking environment itself to the Cloud Computing technology in terms of security and confidence. In what follows, we propose to highlight the main aspects of Cloud Computing security and to detect any elements of vulnerability, as well as directions for improvement.

The increased in internet and telecommunication usage has become the reason for the adopting of e-filling systems for annual tax report or SPT (based on Indonesian Taxation Authority Decree Number Kep.88/PJ/2004 on 14th May 2004 about electronic based annual tax report). On the contrary, this development does not show in the usage of the e-filling systems. This condition is the reason for this study to investigate the implementation of e-filling systems taxation policy by using decomposition theory of planned behavior. This theory is used to understand and test the influenced factors in the usage of electronic based annual tax report (e-filling) and the persistent of e-filling system in Indonesia. Population in this study is the Indonesian citizen’s tax payers who have got tax registration number (NPWP) both who have or have not used e-filling to report the annual tax return in Surabaya area, East Java-Indonesia. Sample is taken using a non-probability sampling, with convienient sampling method. Analytical technique used in this observation is Structural Equation Method (SEM). The results showed that e-filling user’s attitude, subjective norms, and perceived behavior control influence the users’ intention to use e-filling systems. These results indicated that Indonesian citizens’ intention to use the e-filling facilities to report their annual tax income is depend upon their attitudes and controls on the systems. Even if Indonesian tax payers realized that with e-filling systems they will be able to increase the effectiveness, more optimize services, hasten and improved efficiency in annual tax reporting, the taxpayer does not completely understand about how to operate the e-filling system. Therefore, it is imperative for the government to socialize and educate them on the importance of e-filling systems.

Status and reputation have long been recognized as important influences in management research and recently much attention has been paid to defining the two concepts and understanding how they are utilized by organizations. However, few strategic management studies have identified the different methods through which status and reputation are constructed. While reputation has been linked with a history of quality, and status has been identified as an externally assigned measure of social position, empirical studies have been highly idiosyncratic in their identification of the mechanisms used to obtain either construct. This paper attempts to rectify that gap in the literature by identifying two distinct methods used to obtain reputation and status. We argue that certification contests can be used to increase organizational reputation and tournament rituals can be used to increase organizational status. We build theoretical propositions regarding the use of certification contexts and tournament rituals to show how reputation and status are achieved through similar, but distinct, methods and further the research on teasing apart these two important and intertwined concepts.

Digital is the new normal today, the digitally transformation allowing step by step a closer connection with customers, and accordingly answer to the new requirements of the supply chain management. The rules of engagement are changed by the digital lives of customers, the digital leaders creating value across physical/digital products, services, and experience. Chief Marketing Officer (CMO) is proving a more devoted personal attention and a more directly involvement in digital initiatives, the leading marketers wanting greater levels of integration in their digital marketing suite, and embracing new social and mobile location-based tactics. Digital customer engagement became a top strategic priority, followed closely by the digital innovation of products, operating models, or business models. As customers expect seamless integration of digital and analog channels, in today omnichannel world, it is necessary to understand that seamless internal integration should be the end goal. There is no doubt that few business functions have been as profoundly disrupted by digitization as marketing, which is challenged to offer something for each of the customers within the context of a more company’s interactivity with more empowered customers, while facing particular challenges.

This paper investigates a range of approaches toward developing a Knowledge Management (KM) strategy according to the organizational vision of Romanian companies. Focused on issues which Romanian organizations face with respect to KM, this article centers on how the implementation of KM can be improved, considering both managerial and cultural issues. The data on which this qualitative research is based was obtained from local managers who reflected on aspects related to knowledge and its management within their organizations by fill in a reflection guide which consisted of open questions only. The analysis performed revealed several valuable insights provided through managers’ attitudes and behaviors related to knowledge and KM.

In recent years, the market for on-demand CRM applications suffered especially in the segment of small and medium companies because of the concerns about the cost and the complexity of on request implementations. CRM on demand is a good choice for companies that want to implement standard processes that can use data structures "out of box" with little or not at all internal IT support and does not require complex or real-time integration with back office systems.

Due to an increasingly dynamic global environment with a high unpredictability, the classical project management approach in software development changed. New agile methods were introduced which promise a faster, cheaper, and better software development with on-time, and on-budget delivery of the agreed scope. Core of the agile approach are self-managing teams, where the team members are empowered to manage their tasks themselves. The new form of team organization promises many benefits. Based on a literature review, the paper provides an insight into the basics of selfmanaging teams. It furthermore provides an evaluation of the approach, considering benefits and limitations. The aim of the paper is to come to a final judgment, if self-managing teams in agile project management should be considered as pain or gain.

In the era of the Chief Executive Customer, marketers are faced with various challenges which lead them to position digital customer engagement as a top strategic priority, by taking advantage globally of digital technology. Companies are now trying to better use the digital self by servicing basic needs around it. In this respect, marketers are missing the inbound call channel even though they are tracking the digital user experience across the various touch points and marketing channels. In the today’s fast-moving world of online retail, marketing strategies have to keep pace with the consumer –related changes. The mobile screen targets to be the primary screen, while mobile strategy targets to be fully integrated into the overall marketing plan as mobile is a critical channel for engaging customers. It is also argued that as people become ever more wedded to digital devices, it is increasingly critical to understand what really matters in mobile, and that digital competition may dictate a new organizational architecture.

Many companies’ motivation to implement an enterprise system (ES) is the improvement of the core process. For the distribution companies, the adoption of information technologies can open new selling channels. In this article we aim to synthesize the possible benefits of the ESs. In order to do this, we will analyse the benefits reported by a set of distribution companies after adopting ESs. We will address the benefits from the point of view of the ES’s vendors. We will use as a research methodology the case study. One of the contributions of our paper will be the development of a theoretical framework for the analysis of the benefits.

Son yillarda isletmelerde rekabet avantaji yaratan en onemli hususlardan birisi Bilgi Teknolojileri (BT) yetkinligi olarak gorulmektedir. Mikro seviyede firma bazinda BT yetkinligini olcmeye yonelik yazinda bir takim calismalar bulunsa da ulkemizde konu uzerinde calisacak arastirmacilarin kullanabilecegi, gecerligi ve guvenilirligi Turk firmalari uzerinde denemis bir olcegin derlenerek gerekli testlerin yapilmasinin yerli yazinda onemli bir acigi kapatacagi ve BT yetkinligi ile diger bazi degiskenler arasindaki iliskileri incelemek icin arastirmacilara fayda saglayacagi dusunulmektedir. Bu calismada Tippins ve Sohi (2003) tarafindan gelistirilen BT Bilgisi, BT Nesneleri ve BT Operasyonlari olmak uzere uc boyuttan olusan olcek ele alinmistir. Analizlerin sonucunda BT yetkinligi olceginin Corum’da bulunan bankalarda calisan meslek memurlari ve yoneticileri ile Ankara’daki imalat sanayi yoneticilerinden olusan iki farkli orneklem icin gecerli ve guvenilir oldugu belirlenmistir.

By 2009, Betazeta Networks already was the second largest independent Internet community in Latin America and also at the cutting edge of the Web 2.0 movement in the region. For its founders, Betazeta represented the culmination of more than 25 years of combined experience in the industry. The network focused on building additional communities in their blog network, expecting to open their communities to User Generated Content (UGC), allowing anyone, anywhere in the world, to become a voluntary contributor, writing about their own topics of interest to a wide audience, significantly increasing traffic from 12 million pageviews per month to 80 million. Betazeta was positioning itself by developing a business model that could dramatically change the way digital information was created and disseminated in Latin America. However, the firm faced difficult challenges. Correctly identifying them and finding the appropriate responses would turn out to be of vital importance for the firm’s success.

The study tests whether strong rather than weak ties account for small business growth in Turkey. Data were collected by means of a questionnaire filled out by the owners of small firms operating in four cities. Growth is comprised of two main areas, production expansion and knowledge acquisition. Results show that strong ties are positively related to both types of growth. In contrast, loose ties have no effect on small business growth in either area. This finding is attributed to the influence of the collectivistic nature of the mainstream Turkish culture, where owners of small businesses are likely to rely on in-groups rather than out-groups for advice and for financial support. Implications of relative absence of weak ties for small business growth and innovation in emerging economies are discussed. The findings suggest that culture should be included as a contingency variable in future studies of network strength and growth relationship. The paper also discusses the possible moderating role of affective and cognition-based trust in the relation of strong and weak ties to small business growth.

Resumen El presente artículo es parte de una investigación doctoral, que analiza un aspecto del uso de las tecnologías de la información y las comunicaciones en la primera década del siglo XXI, en un objeto específico del conocimiento: el sociohumanístico. El objetivo propuesto es demostrar desde esta área del saber, que lejos de eliminar el trabajo repetitivo, aburrido y tedioso, además de mejorar el acceso a la información, el entrenamiento y la calidad de la justicia social y la democracia, la realidad en el uso de estas tecnologías ha estado casi siempre del lado opuesto, dando lugar a nuevas divisiones o profundizando las ya existentes. Los métodos de Observación, Análisis y Síntesis, así como el Análisis Documental, especialmente durante la aplicación de la técnica del análisis de contenidos de bibliografía y datos estadísticos, fue la metodología empleada en la obtención de los resultados. Se develan maneras disímiles de usos del conocimiento sociohumanístico en su digitalización, desde las redes informáticas a nivel internacional. Propone a su vez, modos de usarlos para construir un futuro mejor y permita desarrollar lo que es vital para la vida humana, a partir de la formulación de objetivos e instrumentos que favorezcan su difusión y empleo. ¿Tecnologías para qué y para quién? Ni los objetivos ni los instrumentos pueden ser neutrales respecto a estas preguntas. Abstract This article is part of a doctoral research, which examines one aspect of the use of information technology andcommunications in the first decade of the 21st century, in a given area of knowledge: humanities and social sciences. The objective of the investigations is to demonstrate from this area of knowledge that the reality on the use of these technologies has almost always been on the opposite side, creating new divisions or deepening existing ones. Farfrom eliminating repetitive, boring, tedious work, this area of knowledge improves access to information, training and quality of social justice and democracy. The methods used were Observations, Analysis an Synthesis, andDocumentary Analysis, especially when applying the technique of content analysis of literature and statistical data. Inthis work are revealed different uses of the social-humanistic knowledge in digitizing this information using informatics. In the investigation are proposed the methods to employ this knowledge to build a better future from the use of instruments that favor their application. Technology: for whom and for what? Neither the objectives nor the instruments can be neutral with respect to these questions.

The economic conditions and market competition create pressures on companies to adopt new technologies that can provide more efficient information and can support decision-making better. The purpose of the research is to investigate the decision support information systems in order to apprise and enhance the capacity of the entities to apply the new knowledge that BI produces for organizational success and competitiveness. The importance of the conducted research consists in identifying solutions to improve reporting and stimulate the entities to start using business intelligence (BI) technologies, which facilitate obtaining new information, in order to ensure flexibility, resilience and provide answers to questions that go beyond what the pre-defined reports can do to support decision-making. The estimated result is a technical and operational overview of the large companies in Romania, drawing future directions for an improved competitive behaviour and strategic awareness, and identifying the significant factors for optimizing the decision-making process.

Spanish abstract. Desde la Comisión de Brundtland la sustentabilidad surge como un concepto en el cual lo social cobra gran importancia para promover el desarrollo sostenible en las naciones, asumiendo que la pobreza y la degradación medioambiental son aspectos relacionados que constituyen la pérdida de oportunidades y recursos, haciendo un llamado para el cambio de la política pública de cada gobierno , y es a partir de entonces cuando a través de la llamada “democratización de la vida pública”, los diferentes actores sociales trabajan de manera conjunta con cada gobierno, a fin de mejorar su ámbito socioeconómico. Los cuales han reclamado su participación directa en asuntos concernientes a su ámbito socioeconómico, sin embargo, hasta el momento no se ha evaluado el enorme potencial que el capital humano, relacional y estructural pude ofrecer para fortalecer las prácticas participativas como un nuevo escenario de lo colectivo y eje articulador de una nueva esfera política.

Research Activity Management (RAM) Tool is especially developed to help every researcher (PhD or master student) to keep a clear and complete self-evidence of his own work and activities in a single file with a minimum effort.

Spanish abstract. Objetivo. Proponer y ensayar una metodología de análisis de la información de los delitos de alto impacto en el Estado de Morelos, México en el periodo 2012-2013. Metodología. La información básica proviene del Secretariado Ejecutivo del Sistema Nacional de Seguridad Pública de la Secretaría de Gobernación para los siguientes ocho delitos: secuestro, homicidio doloso, lesión dolosa con arma blanca, robo común a transeúntes sin violencia, robo común a transeúntes con violencias, robo común de vehículos sin violencia, robo común de vehículos con violencia y, extorsión. Se utilizaron las proyecciones de población del Consejo Nacional de Población y, el catálogo de municipios del Instituto Nacional de Estadística y Geografía. Resultados: Se calcularon las tasas de delitos por cada 100 mil habitantes. Se ha logrado hacer mejoras en el proceso de automatización, en particular en la codificación de las variables que permiten la integración con otras fuentes de información, así como en la generación de las tasas. La base de datos resultante fue utilizada para el mapeo, del cual se presenta un ejemplo. Conclusiones: Se pudieron detectar procesos que no habían sido planteados en los diversos esquemas desarrollados y se requiere una revisión de los tipos de mapas. English abstract. Objective. Propose and test a methodology for analyzing the information from high-impact crimes in the State of Morelos, Mexico in the period 2012-2013. Methodology. The basic information comes from the Executive Secretariat of the National System of Public Security of the Ministry of the Interior for the next eight crimes: kidnapping, homicide, malicious wounding with a knife, common robbery without violence bystanders, common robbery passersby with violence, theft common vehicles without violence common vehicle theft with violence and extortion. Population projections of the National Population Council and the catalog of municipalities from the National Institute of Statistics and Geography were used. Results: crime rates were calculated per 100 thousand inhabitants. Improvements in automation, coding and rates generation were implemented that allow integration with other sources of information. The resulting database was used for mapping. An example of mapping is presented. Conclusions: We were able to detect processes that had not been considered in a number of developed schemes and a review of the types of maps is required.

The paper analyzes the way information and communications technologies (ICT) faces the actual challenges for their development, starting from the fact that science and technology power is generally recognized as the main factor of human kind progress in the last centuries, but ICT have a huge role in refining the dynamic legacy knowledge -the support of developing information society (IS) toward knowledge based society (KBS). ICT premises to enable “the technology power to do more good than bad” in the IS/KBS, exceeding the ICT field and lending a power instrument of analysis and management for actual most complex decision processes on Earth, are also analyzed, as not few literature discussed the two edge force of science and technology. On the other hand, the paper analyzes the actual context where ICT must bring new approaches/innovations, answering to the major challenge of pushing the performance limits and then expanding them to all other scientific and technological fields, especially in this crucial phase of apogee/decline they are facing because of soon reaching physical limits of conventional semiconductor technologies and Earth resources fading. The paper main conclusion, after presenting some actual technological examples and premises, is that using the million years nature’s research in living things is perhaps the best way to identify some ideas for the long expected revolutionary optimal technologies humankind and Earth need.

The paper aims to present some eco-innovative practices regarding Sustainable Consumption and Production (SCP). The study also focuses on potential benefits for the actors who implement these practices, mainly with reference to companies. After a literature review on the actual importance of SCP and on the effects of eco-innovation tools and policies on companies, authors present the developed eco-innovation practices in three focus areas related to sustainable consumption and production. The aim of the study is to contribute to literature studies on SCP with the development of eco-innovative practices resulting by the integration of existing tools, by pointing out and valorizing their potentials and synergies. These practices have been pointing out in the framework of the international European project. Three focus areas are involved by the practices: sustainability of products and services, sustainability of production processes and sustainable management of industrial areas. Authors developed four eco innovative practices resulting from the integration of 15 existing tools. These practices offer many opportunities to many actors, mainly companies and public authorities, in order to achieve environmental and competitive benefits and implement eco-innovation principles with a cooperative and shared approach.

Resumen La biblioteca académica por sus funciones de apoyo a la docencia, investigación y difusión de la cultura, son un nodo fundamental de información que más allá del lugar que ocupan en la estructura organizacional de la universidad o centro de investigación al que pertenecen, tiene un amplio radio de acción, el cual repercute de manera significativa en actividades relacionadas con la formación de los estudiantes y en el desarrollo de las investigaciones y la difusión de la cultura. El presente trabajo brinda algunas herramientas metodológicas relacionadas con la gestión de información que permiten abordar el estudio de los usuarios de la información de la biblioteca académica del Centro Interdisciplinario de Ciencias Marinas, dependiente del Instituto Politécnico Nacional en México, desde un enfoque de la planeación estratégica empresarial, que consiste en representar un sistema de gestión de información que oriente al bibliotecario en la toma de decisiones sobre las necesidades de los usuarios de la información. El método utilizado en el estudio de usuarios y sus necesidades, fue el método integral para la determinación y la satisfacción dinámica de las necesidades de formación e información (AMIGA) y los principios de la planificación de TI/SI integrados a la planificación estratégica de negocios, a partir del análisis relacionado con las ideas rectoras de la organización, con los usuarios de la información, los servicios, los canales de distribución, los proveedores, la cadena de valor de los sistemas de información y muchas otras más que le amplíen el conocimiento sobre las necesidades de información de los usuarios y a su vez sea el facilitador en el uso productivo de la información. Es decir, la biblioteca como un sistema de información fundamental de apoyo, que le permite al Centro alcanzar su misión y objetivos, por lo tanto los bibliotecarios y profesionales de la información consideran como prioritaria la planeación estratégica para conocer más a sus usuarios y saber atender sus requerimientos de información. Abstract The academic library for their supporting roles in teaching , research and dissemination of culture, are a key node for information beyond their place in the organizational structure of the university or research center to which they belong , have a wide range , which significantly impacts related to the training of students and the development of research and dissemination of cultural activities. This paper provides some methodological tools related to information management that tackle the study of information users of academic library of the Interdisciplinary Center of Marine Sciences , under the National Polytechnic Institute in Mexico , from a strategic planning approach business , which is to represent an information management system to guide the librarian in making decisions about the needs of information users . The method used in the study of users and their needs , was the comprehensive method for the determination and satisfaction dynamics of the training and information needs ( Amiga ) and early planning of IT / IS strategic planning integrated business from the leading ideas related to the organization , with users of information analysis, services , distribution channels , suppliers, the value chain of information systems and many more that will broaden the knowledge of the information needs of the users and in turn be the facilitator in the productive use of information. That is, the library as a system of fundamental supporting information, which allows the center to achieve its mission and objectives , so librarians and information professionals consider as a priority strategic planning to better understand their users and find address their information requirements .

The main objective of this paper is to identify the recent global and regional trends in ICT developments and to reveal how companies improve productivity and modernize production and services. Nowadays, the digital lifestyle of the consumers forces technology companies to address their needs in order to maintain and extend the market share. In the 21st Century, wearable devices and other forms of digital applications are gaining momentum. More users are interested in buying notebooks, smart TVs, tablets, smartphones, fitness products, smart watches, connected eyeglasses in order to be in the latest fashion of 21st Century or to use them to make the difference in the competitive markets. The Internet of Things, Unified Communications and 3D printing will revolutionize our lives in the years to come.

It is known the fact that since the mid-twentieth century, the communication and information technology has dramatically influenced human society and that every time there was a so-called fashionable technology. Presently, the fashionable information technology is Cloud-Computing, which, by its advantages, brought Cloud-Accounting to the life of economic entities. Within this study, we analyse, by means of a survey conducted based on a questionnaire, a total of 125 answers from professional accountants, given the conditions of gradual transition towards Cloud-Accounting. In short, our research shows that among professional accountants in Romania, 99.20% have had a negative experience related to reliability, availability and access to electronic data or archived accounting data, that 96% consider that accountancy with the characteristics of Cloud-Computing would be the ideal solution to the needs of modelling and accounting information and that 88% appreciate as necessary to extend the manifestation of the role of accounting as an information system from the microeconomic level to the macroeconomic one.

Our purpose is to cross-compile MySQL driver source code for Linux on Windows architecture using a tool chain in order to build a neutral valid graphic interface on 32 bits. Once achieving this goal we could say that every possible Open source application can be built and run on Windows with maximum efficiency concerning costs and resource. This browser is an example of open innovation because its source code is free for anybody willing to develop new software apps for business and uses only Open source tools.

This paper examines attempts to integrate environmental sustainability goals into the design and implementation of projects funded by the EU Structural Funds programmes in the U.K. between 2000 and 2006. It does so by comparing how the two “horizontal priorities” (environmental sustainability and gender equality) fared in terms of understanding and acceptance by project applicants. It places this material within the wider context of literature on environmental policy integration and inter-agency cooperation. A “policy coordination” framework is used as a heuristic device to construct an account of the ways in which the two themes were handled through the interplay of the myriad of actors and organisations involved in the process. A key part in this involved the deployment of “policy champions” to work with external organisations bidding for funding to support projects that formed the core of programme implementation. The paper also examines the variable reactions on the part of project designers to the requirement to incorporate environmental and gender goals and the greater inter-professional networking that these implied. The comparison between the two priorities clearly demonstrates the difficulties inherent in the breadth and complexity of environmental issues and the need in the first instance to link them to relatively simple actions directly associated with economic development activity. The study concludes that this is essentially the first step in a more protracted “policy learning” process.

The paper approaches an emergent field of the information and communications technologies (ICT), the context-aware communications and information technology (CACIT). The way CACIT generates a new paradigm for the ICT development optimization, the driving force of the information society (IS) toward knowledge based society (KBS), due to CACIT features and influence factors, is analyzed. The analysis reveals that CACIT has a huge potential, as it is based on the incommensurable expansion force of digital space (DS), which is generated by the digital technologies (DT) associated mainly with ICT. In order to identify the development mechanisms of CACIT, the paper first identifies the DS features and driving factors, where human imagination plays a prominent role, as DS covers practically all humankind activity fields and this way the applications are limited only by the Earth resources and DT limits, which is not the case of imagination. An important result of the analysis is the identification of the CACIT main evolution steps, starting from the early human context-aware communications based on the five senses, which are still driving the actual principal development directions of the applications. On the other hand, although the paper space does not allow a detailed analysis of the CACIT main classes of applications and developing principles, some relevant examples of such CACIT classes are presented, where healthcare is a zero priority (largely analyzed) which turns back the benefit of CACIT to its main inspiration source represented by the people. Other analyzed relevant classes of CACIT include the GPS applications and the management of moving objects or living things (cars, trucks, cows etc.) based on GPS and wireless communications. The paper main conclusion is that CACIT will essential contribute on large scale to the optimization of IS/KBS by a multitude of criteria, including time, Earth resources, healthcare and ... the creative potential – which then will also leverage...human imagination.

Business simulations games in education are a valuable asset, as well as their potential benefits are unquestionable. In industry, sophisticated simulators are used to train operators where a mistake on a complicated process could have very expensive or disastrous consequences. This is particularly true of the nuclear industry. Providing managers and operators with simulated but realistic environment before they have to make their decisions on expensive and potentially dangerous technical processes has proven to be a very effective training approach. Simulations are now also being used to help the academic students. Computer simulations help individual students to practice the business decision making without making huge losses in a real company. Involvement simulation into a subject curriculum altered the teacher-centric classroom into the learner-centric, where the participants are collaborate with each other, make decisions and solve the problems. These changes also transform the teacher into a coach and a guide in the classroom by allowing students to make experiments help encourage high-level thinking to hypothesize what might happen with their firm in different circumstances: increase/decrease short-term debt, pay the dividends or issue the shares and etc.

The transition from industrial society to post-industrial society, a process in which "the knowledge and information society" is an early stage, has as platform the profound changes that have occurred over time. Development and use of intelligent systems within an organization allow managers to use stored knowledge to solve complex problems within the organization and to make strategic decisions. On the other hand, the use of intelligent systems that are permanent, do not go into strike, do not apply for leave, can store, view and process large volumes of data and knowledge and can work 24 hours in 24, can provide an independent management employees and put available accumulated knowledge to all managers assisting them in solving complex problems and making decisions.

Tourism is the most powerful initiator of activities in Croatia and one of the strongest in the world. Despite the worldwide crises, the number of tourists is increasing every year and the competition among tourism entrepreneurs is getting tougher. There is a constant struggle for every guestroom among destinations and hotels. Though quality offer used to be crucial, now the situation has changed. Marketing activities took over. The most important rule of marketing is information placement (in this case, the tourist off er). Therefore, traditional advertising models that have prevailed so far, cease to be important. Internet and social networks took the leading role which brought the revolution in marketing activities. Tourism is certainly one of the economic activities where the use of social networks has greatest success potential. Sharing photos, status, location and tips is interesting and fun, and entertainment and leisure is one of the main reasons for being on Facebook, Twitter, Instagram, Pinterest and other platforms. Through this interesting contents on social networks tourism subjects or destinations can increase visibility and define destination brands, attract new guests who will then with one click attract new potential guests and thus increase the revenue. The purpose of this study is to point out the extremely low level of knowledge and application of Internet and social networks for promotion and placement of tourism and catering companies and destinations in Croatia.

Marketers are increasingly challenged to understand the topics that customers want to hear about and to make sure they have the correct data on customers they are trying to reach, to make every interaction count by matching content and device with the customer and their context, to ensure the orchestration of the six A’s of marketing performance management. They also need to understand the role of marketing technologists and to increase their ability to link different technologies, being aware that marketing moves at the speed of technology. Within this shift in strategy and mentality, marketers must ensure a successfully intersection with their audience across channels and devices, building a lab marketing culture enabling an understanding of the real value and impact of customer information, and the availability of key customer insights in all parts of the enterprise. They also have to ensure that customers are getting the deserved personalized attention, by merging data acquired across multiple channels into a single customer profile and producing better targeted personalizing messages. There is no doubt that marketers need to constantly innovate and improve the customer experience by concentrating on a trusted brand that makes the customer feeling having someone on its side.