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A qualidade na prestação de serviços é buscada pela maioria das empresas, não só como uma estratégia de diferenciação no mercado, mas como condição de preexistência. Quando se trata de qualidade no serviço público, entretanto, percebe-se que o descaso em relação à satisfação do cliente é predominante. Visando aprofundar essa questão complexa, este trabalho tem o propósito de medir as expectativas e a satisfação dos usuários de veículos da Universidade Estadual do Sudoeste da Bahia (UESB), por meio de um estudo de caso desenvolvido na subgerência de transportes. Para mensurar os resultados, aplicou-se um questionário junto aos usuários. Além disso, utilizou-se a avaliação documental de entrevistas efetuadas em alguns setores da Instituição para a caracterização da Universidade. Quanto à fundamentação teórica, foram realizadas pesquisas bibliográficas junto aos principais teóricos da qualidade como Demig, Paladini, Moura, Las Casas, Oliveira, dentre outros. Ao término da pesquisa, foi possível verificar que os clientes percebem a importância da maioria dos aspectos relacionados à qualidade dos serviços de transportes prestados pela Universidade. No entanto, conforme a opinião dos pesquisados, poucos itens refletem satisfação. Desta forma, os resultadosdo estudo permitem concluir que alguns aspectos da qualidade dos serviços prestados pela Subgerência de Transportes podem ser melhorados, com o objetivo de alcançar a satisfação dos seus clientes.

RESUMO: Introdução: A prática de deslocamento ativo para a escola pode ser uma maneira de aumentar a atividade física entre os adolescentes, no entanto pouco se sabe sobre o ambiente no entorno das escolas, bem como a distância até a escola pode afetar esse comportamento. Objetivo: Analisar a associação entre as características do ambiente no entorno da escola, a distância da residência e o deslocamento ativo de adolescentes de Curitiba, Brasil. Métodos: Quatrocentos e noventa e três adolescentes foram entrevistados e 124 escolas foram avaliadas. As variáveis do estudo incluíram as características de acessibilidade no entorno da escola por observação sistemática e a distância da residência até a escola por Sistemas de Informações Geográficas (SIG). Resultados: A presença de “placas de segurança” (RP = 0,78; IC95% 0,66 - 0,91; p = 0,003) apresentou associação inversa ao deslocamento ativo dos adolescentes, bem como as distâncias 1.500-3.500 m (RP = 0,53; IC95% 0,40 - 0,71; p < 0,001) e ≥ 3.501 m (RP = 0,29; IC95% 0,18 - 0,45; p < 0,001). No geral, o entorno das escolas se mostrou favorável à caminhada. Conclusão: A segurança no trânsito e a distância entre a escola e a residência associaram-se com o deslocamento ativo entre adolescentes do estudo. Políticas que integrem acesso a escolas próximas à residência e segurança no trânsito podem contribuir para o incentivo ao deslocamento ativo até a escola entre adolescentes.

Copyright of Historia y Sociedad (01218417) is the property of Universidad Nacional de Colombia, Facultad de Ciencias Humanas y Economicas and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of RACE- Revista de Administração, Contabilidade e Economia is the property of Revista de Administracao, Contabeis e Economia-RACE and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Salud Bosque is the property of Universidad El Bosque and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This work aimed to propose routing options to distribute medical-hospital materials from a central warehouse to 21 hospitals in the State of Minas Gerais. It is an applied study, of quantitative approach, developed in Fundação Hospitalar do Estado de Minas Gerais, the largest network of public hospitals in Latin America. In this way, some models were tested to optimize the deliveries of such items to the units. The aim was to reduce distribution costs by reducing the distances traveled, when using more than one vehicle, with different capacities. An adaptation of the Traveling Salesman Problem was implemented in IBM CPLEX software, presenting routing proposals with variables with index. Routes were obtained using more than one vehicle, attending to all units, obeying the quantitative and the frequencies stipulated by the organization. It has been demonstrated that the adoption of vehicles with greater capacity can optimize the deliveries, reducing the distance traveled by 19%, approximately. We emphasize the importance of this study because it is a network of hospitals, being a differential within the literature of the area. [ABSTRACT FROM AUTHOR]

Objetive: This study is aimed to determine the working conditions, health and quality of life of workers involved in the driving industry. Materials and Methods: An integrative review was carried out in the Medline/PubMed, VHL, Web of Science, and Scopus databases, referring to articles related to working conditions, health, and quality of life of workers in the driving industry which had been published between 2010 and 2019, following the guidelines set forth by Ganong. Results: 29 studies met the selected criteria, which were conducted in the driver population working in the area of means of transport such as buses, taxis, motorcycles and the area of cargo transport such as trucks. Discussion: The reality experimented by these workers creates awareness and opens up a space to implement healthcare policies that seek their wellbeing, and at the same time, it is a gateway to creating knowledge about the need to study this population group. Conclusions: The quality of life and working conditions of these drivers are mostly inadequate, affecting them negatively in different ways. Moreover, the health of this group of workers is getting affected by the working conditions that many of them may have, and most of them lack good health practices, having unhealthy habits that are directly related to the work they do. [ABSTRACT FROM AUTHOR]

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Copyright of TST - Transportes, Servicios y Telecomunicaciones is the property of Asociacion Iberica de Historia Ferroviaria and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The document titled "COM (2011) 144 final. Brussels, March 28, 2011 White Paper: Roadmap to a Single European Transport Area: Towards a competitive and sustainable transport policy" presents a roadmap to achieve a competitive and sustainable transport system in Europe. It emphasizes the need to break the dependence on oil in the transport sector, without sacrificing efficiency or mobility. Ten objectives are established to reduce greenhouse gas emissions and optimize the performance of multimodal logistics chains. The importance of developing adequate infrastructure and using new technologies is also mentioned. The document includes a list of initiatives related to efficient mobility, technology and behavior, infrastructure and intelligent financing, and the external dimension. [Extracted from the article]

This study aimed to analyze the actions related to sustainability carried out by two road trucking companies in the state of São Paulo, Brazil. The method used was the multiple case study, having as data collection instrument the interview in-depth. In the analyze it is possible to see that both companies make use of sustainability as a competitive strategy. For the manager interviewed in the company A, the company's most important actions relate to reductions in carbon emissions, incentive to social projects and sustainability practices related to cost reduction. For the company B the focus is sustainability in logistics, but there are also other actions related to safety at work, encouraging employee volunteering, controlling emissions of polluting gases and adopting the replacement of common diesel. This research contributes to the beginning of a studies on corporate sustainability in trucking companies, seeking to expose practices used by them, their contributions, their attitude towards society, and the concerns that a trucking company should have regarding sustainability.

In the present text, the author presents a set of historical data that document a progressive microbial unification of the world as agriculture, trade and transport technology brought us closer. In the last decades, fundamentally through the intensification of the globalization process and hyperconnectivity of people and goods, the frequency of pandemic outbreaks has grown significantly, forcing the revision of the International Health Regulations (2005) and the adoption of international commitments to prepare for global health, whose alert levels are still scarce in different parts of the globe. Based on the lessons learned from the most recent Ebola epidemics, the weaknesses found at the local and regional level are discussed, as well as the role model of relevant international actors. The outbreak of the current pandemic generated by SARS-CoV2, due to the speed of propagation and its geographical extension, obliges us to reflect beyond the basic epidemiological data, proposing a geographical reading, analyzing the context of interdependence generated by the globalization of transport and the segmentation of production chains abruptly interrupted with the emergence of the epidemic. The future consequences to be drawn from this disruptive scenario are still uncertain, but some evidence suggests that this type of outbreak may have some potential to accelerate the process of change in the context of the globalization of trades. [ABSTRACT FROM AUTHOR]

The present work aims to analyze the existing relationships between the space-time distribution of COVID19, interregional and commuting mobilities and productive activities in the state of Rio Grande do Sul. The methodology was based on the joint data analysis of numbers of contamination cases, the confirmation time of the first case by location, the infrastructure and transport services and the economic activities in the Rio Grande do Sul territory. Research has shown that these relationships are credible, thus exhibiting the complexity of the link between spatial interactions and the spread of SARS-Cov-2, virus that causes the disease. The work reinforces the importance of interdisciplinary studies, especially in Health Geography, by raising questions about transport and spatial interactions, economic activities in different regions of the state and physical characteristics that involve the internal temperature of the production and circulation environments. The study also shows the fragility of the neoliberal state in the surveillance, management and strategic planning of services, transport infrastructures and productive activities, in the midst of the multiscale leaps of highly contagious pathogens in the urban network. At the same time, it demonstrates that the spatial diffusion of SARS-CoV-2 and the location of COVID-19 cases has obeyed the patterns of volumes and frequencies of known regional displacements on road axes, as well as characteristics of certain productive and social reproduction activities. [ABSTRACT FROM AUTHOR]

The transport sector presents itself as a worrying area in terms of safety risk and worker performance. The inadequacy of the workload may be able to impair the achievement of the task. Therefore, the need to conduct a literature review on the topic workload on drivers. PROKNOW-C was used to select articles for portfolio formation, bibliometric analysis and systemic review. The results identify that the level of workload experienced by drivers is associated with personal factors such as age, length of service, time pressure and working conditions. The most important methodologies were NASA TLX for evaluation of the subjective workload and analysis by methods linked to biomechanics. Based on the knowledge acquired on the subject, it is sought to start a research on the topic of workload on drivers. [ABSTRACT FROM AUTHOR]

Copyright of Cadernos de Saude Publica is the property of Escola Nacional de Saude Publica Sergio Arouca and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The main objective of this study was to identify the facets of dental wear of bus drivers in a company in Medellin. It was a cross-sectional study, with an empirical analytical approach of correlational scope and non-experimental design. Through a probabilistic calculation, a sample of 278 drivers was taken with a confidence level of 98%, an error margin of 5% and an expected proportion of 50%. Each participant completed a survey and then a dental clinical assessment was made. Univariate, bivariate and multivariate analysis were made from the data. In the results there was a statistically significant association, with the variable route in which it leads (p = 0.01), with the affirmative response to this variable being the only one found in the equation. This is presented as a protective factor (0.33-CI 0.14-0.80). As a conclusion of this study, the great majority of drivers (82.3%) presented facets of dental wear, and according to the classification, grade 1 was the most prevalent. The reason for the wear is given by multifactorial processes, so it is vital to detect them in time to avoid damage to the tooth structure. [ABSTRACT FROM AUTHOR]

This article rated the process of industrialization and dispersed urbanization of the municipalities of the Mogi Guaçu - Campinas axis and the relation with the means of collective transportation used in this axis. It was investigated the viability of the high Monorail VLT system in this regional context and a survey of other cases already existing in Brazil. For this, it was based on the review of the specific literature and on field surveys, presenting the theory and the application of what was investigated. In this process, some maps and charts were made and time presented, as well, as a result of the research. [ABSTRACT FROM AUTHOR]

The reproduction of economic activities at different moments in history has triggered a set of territorial reconfigurations, highlighting the changes in the materiality of the territories, especially as regards their transport and circulation infrastructures. In this article, the aim is to analyze the territorial transformations resulting from the construction of the Transnordestina railway in the municipality of Paulistana, located in the state of Piauí. The survey counted on the recollection of documents and data in federal, state and municipal public agencies. In addition, field research was carried out in the municipality of Paulistana, where interviews were carried out at the municipality's headquarters and in the rural communities delimited in the survey. In this context, the insertion of the Transnordestina railway in Piauí is considered to be an enabler of large mineral exploration projects, in addition to opening up more efficient possibilities of disposing of agribusiness production. The construction of this railroad has thus altered social relations, provoked socio-territorial conflicts and explicit contradictions. [ABSTRACT FROM AUTHOR]

Copyright of Revista Opara: Ciências Contemporâneas Aplicadas is the property of Revista OPARA and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Geosul is the property of Geosul and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Fatec Zona Sul (REFAS) is the property of Revista Fatec Zona Sul (REFAS) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Fatec Zona Sul (REFAS) is the property of Revista Fatec Zona Sul (REFAS) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Mobilidade é um tema que vem sendo repensado e discutido com mais frequência nos debates urbanos atuais, sendo abordado como algo para além da simples referência à locomoção. No Brasil essa temática tem estado cada vez mais presente no debate sobre o futuro do país e, principalmente, de suas metrópoles, notadamente em razão de seus efeitos no ambiente urbano, não mais apenas como uma técnica da engenharia, mas também por sua função social. O princípio de equidade faz-se então como peça-chave nessa discussão, sendo compreendido como um importante fator atual de ponderamento da eficácia de políticas urbanas, obrigando a repensar estratégias e ações para uma cidade mais sustentável, fazendo-nos questionar o que pode ser feito hoje para termos uma cidade melhor no futuro. Como caso empírico aborda-se as recentes políticas de mobilidade e transporte público no Rio de Janeiro, sede das olímpíadas de 2016.

Inserido nos debates sobre a mobilidade, esse artigo discute o papel dos transportes coletivos na vida urbana, com uma análise específica do município de Ribeirão das Neves, localizado na Região Metropolitana de Belo Horizonte. Partindo do pressuposto de que a mobilidade não é atributo universal, mas vivida de maneira desigual nos territórios da metrópole, analiso as relações entre transporte, segregação urbana e exclusão social. A partir de dados secundários, mostro como a mobilidade em Ribeirão das Neves é baixa – o tempo médio de deslocamento de sua população é alto e o acesso ao transporte é fortemente condicionado pela renda. O município conta com linhas de ônibus pouco frequentes, de baixa qualidade e caras, o que afeta diretamente a possibilidade de seus moradores acessarem a outras regiões da metrópole, agravando a exclusão. Através de trabalho etnográfico nos ônibus de Ribeirão das Neves, foi possível perceber os problemas enfrentados pelos moradores as barreiras sociais impostas pelo sistema de transportes da região. A pesquisa mostra ainda como esses problemas estão estritamente relacionados ao caráter mercantilizado dos transportes, uma vez que a contrapartida financeira da atividade se sobrepõe às necessidades de deslocamento da população.

Objetiva-se compreender o afastamento do trabalho de caminhoneiros de rota longa em benefício previdenciário e com indicação de reabilitação profissional pelo Instituto Nacional do Seguro Social (INSS) visando conhecer como percebiam seu trabalho e os fatores ligados a seu processo de adoecimento. Em pesquisa de abordagem qualitativa, entrevistou-se individualmente 13 caminhoneiros, homens, com idades entre 30 e 58 anos. Dos relatos identificaram-se categorias como características e condições do trabalho, expectativas e ganhos profissionais e adiamento do cuidado. Os dados demonstram percepção do afastamento por doenças relacionado à atual organização do transporte rodoviário de cargas e que esse afastamento tem ocorrido tardiamente com o agravamento das morbidades, ficando evidente a influência dos modos de lidar com o adoecer destes trabalhadores. O estudo demonstra necessidade de aprimoramento constante das ações da Previdência Social principalmente no que se refere às especificidades de determinados grupos profissionais no serviço de reabilitação profissional do INSS.

Resumo O objetivo foi analisar a tendência dos acidentes de transporte terrestre com motociclistas em Belo Horizonte, Minas Gerais, Brasil, de 2007 a 2011, e identificar aglomerados e interseções das vias públicas de maior risco. Foram utilizadas as bases de dados da Polícia Militar e do Serviço de Atendimento Móvel de Urgência (SAMU). Para identificar as interseções críticas foram calculadas as taxas de severidade dos acidentes. Utilizou-se duas técnicas de estatística espacial para analisar os aglomerados de acidentes: análise de kernel e estatística Scan (modelo de Poisson contínuo). Os aglomerados de risco de acidentes foram detectados na Região Central e nos corredores de tráfego. O risco de acidentes, inclusive fatais, foi maior em segmentos que nas interseções. As interseções críticas são rotas de acesso para as regiões da Grande Belo Horizonte. As taxas de mortalidade e de acidentes apresentaram duas tendências distintas. Além disso, a maioria dos óbitos ocorreu à noite. Justifica-se a importância da melhoria das rotas para os motociclistas e do transporte público.

Objetivou-se verificar a associação entre o diagnóstico de perda auditiva autorrelatado por trabalhadores do transporte urbano da Região Metropolitana de Belo Horizonte, Minas Gerais, Brasil, e fatores individuais e ocupacionais. O tamanho da amostra foi calculado por quotas e estratificado por ocupação (motoristas e cobradores) nas empresas de Belo Horizonte, Betim e Contagem. A coleta de dados foi realizada face a face com o auxílio de netbooks pelos entrevistadores. A variável resposta foi definida pela resposta positiva à pergunta sobre a vigência de diagnóstico médico de perda auditiva. As variáveis independentes foram organizadas em 3 blocos: características sociodemográficas, estilo de vida e aspectos do trabalho. O diagnóstico de perda auditiva foi mencionado por 213 dos 1.527 trabalhadores e esteve associado à idade e ao diagnóstico de zumbido. Na esfera ocupacional, destacaram-se o absenteísmo-doença, antiguidade no cargo e dois riscos ambientais: ruído insuportável e vibração de corpo inteiro. Medidas de prevenção da perda auditiva para os trabalhadores do transporte urbano são necessárias.

In order to determine the association between the number of formal urban public transport routes and the situation of tuberculosis (TB) in each district of Lima, a correlational analysis and linear regression model between the two variables was performed. Also determined were the number of public transport routes most likely to transmit TB, the areas of greatest activity of these routes and a mapping of these routes. There is a positive correlation between the number of formal routes through each district of Lima and the situation of tuberculosis; a percentage of the TB situation could be explained by the number of public transport routes. Of the 404 formal routes that run through Lima, 147 (36.4%) are routes of greater probability of transmission of TB. Public transport should be considered in the ongoing fight against TB.

Copyright of Teoria e Prática em Administração is the property of Teoria e Pratica em Administracao and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)