Search

Visando compreender como as dimensões organizacional, política e relacional afetam o cotidiano do trabalho gerencial em Unidades Básicas de Saúde de municípios de pequeno porte do norte do Paraná, realizou-se estudo qualitativo cujos dados foram obtidos por meio de grupos focais. O enfermeiro é o que mais desenvolve a função gerencial, porém, informalmente. O modelo gerencial verticalizado e autoritário predomina, e há fragilidade no exercício frente à autonomia e ao corporativismo de profissionais. Na dimensão política, interesses político-partidários sobrepõem-se às decisões gerenciais; e, na dimensão relacional, há manifestação de conflito, com desrespeito e disputas, mas, também, colaboração, com diálogo e trabalho em equipe. Nesses municípios, os processos gerenciais são pouco desenvolvidos, necessitando de profissionalização e oficialização do cargo, além do desenvolvimento de educação permanente.

RESUMO A gestão do conhecimento impõe-se como uma necessidade premente para as organizações de vários setores da economia, inclusive do setor da saúde. Objetivo: avaliar a perceção dos colaboradores de instituições de saúde relativamente à gestão do conhecimento na instituição onde atuam e analisar a existência de diferenças nessa perceção, em função do modelo de gestão da instituição. Método: estudo realizado numa amostra de 671 colaboradores de dez instituições de saúde portuguesas, com diferentes modelos de gestão. Para avaliar a perceção de gestão do conhecimento, utilizamos uma escala construída a partir de itens de escalas disponíveis na literatura. Resultados: evidenciam perceção de moderada gestão do conhecimento nas instituições de saúde e diferenças estatisticamente significativas na perceção de gestão do conhecimento, em cada modelo de gestão. Conclusão: a gestão do conhecimento ocorre nas instituições de saúde, e o modelo de gestão vigente influencia a forma como elas gerenciam o seu conhecimento.

Abstract OBJECTIVE Assess the degree of patient satisfaction with triage in the adult emergency service of a public hospital. METHOD Exploratory, descriptive, cross-sectional study with a quantitative approach. Three hundred patients were interviewed and the data were analyzed using descriptive statistics based on sociodemographic variables and those related to patient satisfaction. RESULTS There was a predominance of women, with elementary education and a mean age of 41 years. Most of the interviewees reported being satisfied in regard to the following items: timely service, embracement, trust, environment (comfort, cleanliness and signage), humanization (courtesy, respect, and interest), timely referral/scheduling of appointments and care expectations. CONCLUSION There was a high level of patient satisfaction, evidenced by the strong association of user satisfaction with the items investigated.

Abstract OBJECTIVE To identify the perceptions of leaderships toward patient safety culture dimensions in the routine of hospitals with different administrative profiles: government, social and private organizations, and make correlations among participating institutions regarding dimensions of patient safety culture used. METHOD A quantitative cross-sectional study that used the Self Assessment Questionnaire 30 translated into Portuguese. The data were processed by analysis of variance (ANOVA) in addition to descriptive statistics, with statistical significance set at p-value ≤ 0.05. RESULTS According to the participants' perceptions, the significant dimensions of patient safety culture were 'patient safety climate' and 'organizational learning', with 81% explanatory power. Mean scores showed that among private organizations, higher values were attributed to statements; however, the correlation between dimensions was stronger among government hospitals. CONCLUSION Different hospital organizations present distinct values for each dimension of patient safety culture and their investigation enables professionals to identify which dimensions need to be introduced or improved to increase patient safety.

Objective.Understand the conditions involved in the management of nursing care in emergency care units. Methodology. Qualitative research using the methodological framework of the Grounded Theory. Data collection occurred from September 2011 to June 2012 through semi-structured interviews with 20 participants of the two emergency care units in the city of Florianopolis, Brazil. Results. Hindering factors to care management are: lack of experience and knowledge of professionals in emergency services; inadequate number of professionals; work overload of emergency care units in the urgent care network; difficulty in implementing nursing care systematization, and need for team meetings. Facilitating factors are: teamwork; importance of professionals; and confidence of the nursing technicians in the presence of the nurse. Conclusion. Whereas the hindering factors in care management are related to the organizational aspects of the emergency care units in the urgency care network, the facilitating ones include specific aspects of teamwork.

Resumo OBJETIVO Compreender os modos de organização da Atenção Domiciliar no contexto da atenção à saúde ofertada por municípios que aderiram ao Programa Melhor em Casa, no Estado de Minas Gerais. MÉTODOS Estudo multicêntrico com abordagem qualitativa. Dados coletados em 12 municípios mineiros, entre fevereiro de 2014 e julho de 2015, por meio de entrevistas semiestruturadas, com 12 coordenadores de Serviços de Atenção Domiciliar e seis gestores. Utilizou-se a Análise de Conteúdo como método de tratamento dos dados. RESULTADOS Obtiveram-se duas categorias de análise: Organização da oferta regulada por demandas político-administrativas, experiências prévias e perfil de saúde local e Modos de organização mediados pelas necessidades dos usuários. CONCLUSÃO Depreende-se que o sucesso notado nos modos de organização da Atenção Domiciliar decorre da integração entre elementos da gestão e assistenciais. Reforça-se que esta modalidade assistencial substitutiva apresenta potencial para a efetividade dos serviços, redução da fragmentação e resolubilidade das necessidades de saúde.

Objective: compare the application of Total Quality (TQ) models used in processes of a health service, cases of lean healthcare and literature from another institution that has also applied this model.Method: this is a qualitative research that was conducted through a descriptive case study.Results:through critical analysis of the institutions studied it was possible to make a comparison between the traditional quality approach checked in one case and the theoretical and practice lean production approach used in another case and the specifications are described below.Conclusion: the research identified that the lean model was better suited for people that work systemically and generate the flow. It also pointed towards some potential challenges in the introduction and implementation of lean methods in health.

In the medical service performs the basic process of servuction, in which all medical care and teaching process and research institution are materialized. This article describes key aspects of leadership and functions of both the leader and medical services, an institution to achieve excellence in the activity.

Foundation: Orthopedics is one of the specialties with high risk of demands due to professional responsibility; this is, among other reasons, because traffic, industrial and domestic accidents have noticeably increased lately. Objective: to describe the application of a methodology with a multi-criteria approach to the management of technological risks in an orthopedic service. Methods: a descriptive study was realized at the Orthopedics service Vladimir Ilinch Lenin Hospital in Holguín during 2016. A methodology with a multi-criteria approach was applied which had four stages: risk setting, identification, evaluation and control. Some of the instruments used were Petri network, Software for the analysis of social network and the multi-criteria entropy method. Results: as high priority and more influential risks in the specialty of orthopedics there were identified the copy and paste of old information when writing new reports, deficiencies in internal communication means and loss of information by the high as well as the orthopedics area. With the implementation of the Plan for preventing risks it was possible to increase risk detection and there updating so as decreasing the relationship risk-evaluation. Conclusion: the methodology used allows solving deficiencies in risk management in hospitals since it allows a higher accuracy in each of the process stages and therefore a more effective control. [ABSTRACT FROM AUTHOR]

Copyright of Revista Ciencias de la Salud is the property of Colegio Mayor de Nuestra Senora del Rosario and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Objective: to establish a relationship between health management and satisfaction of the elderly patient in Hospital II Tarapoto-EsSalud, Peru. Materials and methods: non-experimental, descriptive and correlational study in the external medicine clinic in Hospital II Tarapoto-EsSalud in the period from january to june 2017. The information was managed and analyzed the dimensions of the variables in the study: health management and satisfaction of the elderly adult patient). Results: the study sample consisted of the total population: 274 patients. The results indicate that 82% of the elderly patients indicate that the level of health management is deficient, 14% as good and 4% as acceptable. Likewise, 74% of the patients indicated that the degree of satisfaction is dissatisfied, 26% feel dissatisfied, and there were no satisfied patients. Finally, it is determined that there is a Spearman correlation coefficient = 0,564 ** it indicates a moderate correlation between the variables. Also, a coefficient of determination of 0,3176 indicates that the patient’s satisfaction is greater than 31,7% of the health management of the hospital. Conclusions: the results are based on the management of health currently not focused on meeting the needs of the elderly patient, the reason why it is perceived that there is an adequate quality of care. [ABSTRACT FROM AUTHOR]

Copyright of Cogitare Enfermagem is the property of Cogitare Enfermagem and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Introduction: the classic orientation focused exclusively on the pathological process that motivates its attention in the emergency does not respond adequately to the complex needs of the elderly patient with multiple and interrelated medical diseases, physical, mental and social problems. The emergency geriatric observation unit in the Lambayeque Assistance Network: based on the permanence standards, priorities of Emergencies, on the concepts of fragility and the peculiarities of the disease process of the elderly. It must be located within the Emergency Service of the Hospital. [ABSTRACT FROM AUTHOR]

Copyright of Revista Gaucha de Enfermagem is the property of Revista Gaucha de Enfermagem and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Investigacion & Educacion en Enfermeria is the property of Universidad de Antioquia, Facultad de Enfermeria and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Under a health service framework marked by the territory segmentation and the coexistence of public administration and public-private ventures, it makes sense to analyze and classify the health service departments by considering the following objectives: to know the way patients actually behave when the choice of the service place is up to themselves; to adapt the service offer to the patient's preferences; and to organize health service based on the territory location, thus considering its influence on the management model. Secondary data from the Valencian Community (over two million data) are used in the cluster analysis of the patient loyal behavior (entering, retention and drop out). This methodology enables the department clustering based on their similarities, thus explaining the homogeneity and heterogeneity with each other. This analysis shows to be useful for the said health service sector. In addition, the resulting classification provides a guide for the strategic management of the health services (at the macro and micro levels) and goes deeper in the debate about public-private ventures. [ABSTRACT FROM AUTHOR]

Copyright of Revista Gaucha de Enfermagem is the property of Revista Gaucha de Enfermagem and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Journal of Nursing UFPE / Revista de Enfermagem UFPE is the property of Revista de Enfermagem UFPE and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Objectives. To describe, analyze, and compare the opinions of decisionmakers involved in the health technology assessment (HTA) process in Brazil in 2011. Methods. A cross-sectional study was conducted using a structured questionnaire to evaluate the opinions of a convenience sample of health care professionals from both the public and private health care systems (HCS). The survey collected demographic data for each respondent along with their input on national regulations. Data analysis included descriptive statistics, including chi-square tests to compare groups. Results. Of the 200 completed questionnaires, 65% of the respondents were 31-50 years of age; 36% were HCS managers, 49.3% from the public and 50.7% from the private system. The majority of respondents (85%) considered the time permitted for submission of new technology to be inadequate; 88% also stated that the composition of the evaluation committee needed improvement. Respondents from the private health system more frequently stated that submission times were inappropriate (P = 0.019) and that the deadline for a decision by the committee should be defined (P = 0.021), with a maximum of no more than 180 days / 6 months (P < 0.001). Conclusions. Respondents indicated that the HTA process should be improved to meet their expectations. Given that new legislation has been enacted to continuously accept submissions, to make decisions within 180 days, and to expand the committee to represent more stakeholders, most of the respondents concerns have been addressed. This study is valuable as an historical analysis of HTA process improvement. Further surveys are needed to track the new HTA process, its application, and its contribution to health care needs in Brazil. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Nursing UFPE / Revista de Enfermagem UFPE is the property of Revista de Enfermagem UFPE and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The Mexican Social Security Institute, the most prominent social security institution in Mexico, plays a significant role in Mexican health care. Throughout almost eight decades of existence, it has faced significant challenges, whose experiences have contributed to the generation of health policies in the country. Recently, the health emergency caused by COVID-19 evidenced a strong impact of the epidemiological transition associated with the high prevalence of chronic-degenerative diseases, which meant an increased risk of complications and death when facing emerging diseases. The institute is transformed through changes in its policies and forms of health care for the population to provide innovative responses and fulfill the commitment to provide social security to our country. [ABSTRACT FROM AUTHOR]

Objective To identify the characteristics of managers and their use of management instruments in primary care and to analyze differences in these features among municipalities of different sizes. Method The present cross-sectional descriptive study was conducted at 108 basic health units from 21 municipalities in northern Paraná, Brazil. The data were collected using a semi-structured questionnaire during the second half of 2010. Results Most managers had graduate degrees and were female and nurses. The managers from the small municipalities were younger, their payment was lower, and they had less work experience. The use of management instruments was expressive for both the organization and work management; however, the instruments were used less in the small municipalities. Conclusion The managers were committed to their role; it is recommended that policies and guidance should be formulated at the federal and state levels to support small municipalities.

La conceptualización sobre gerencia, enfermería y tendencias, plantea retos en el ámbito mundial, nacional y local, respecto a la Gerencia de los Servicios y el papel desempeñado por el profesional de enfermería, fundamental en el desarrollo de múltiples procesos. Partiendo de las reformas que afectaron los sistemas de salud, se describen las tendencias que han originado el desarrollo de la gerencia en enfermería. Los retos de hoy y las prioridades han cambiado; los modelos de gestión se constituyen en herramientas y formas de hacer que las organizaciones y quienes en ellas interactúan, utilizan para alcanzar los objetivos para los cuales fueron diseñadas.

Autonomia financeira é um diferencial positivo na gestão pública, sendo referida na Pesquisa de Assistência Médico-Sanitária (2009) por 3,9% dos 52.055 estabelecimentos públicos de saúde. Foi mais frequente em estabelecimentos públicos com internação (17,8% do total), da administração estadual (26,3%) e da Região Sul (6,6%) e, em geral, era parcial (apenas para algumas áreas, como despesas emergenciais, material de consumo e permanentes, serviços de terceiros e pessoal). Quanto à natureza jurídica, 83,7% dos 2.011 estabelecimentos públicos que referiram alguma autonomia são da administração direta. A atribuição de autonomia financeira a estabelecimentos públicos de saúde parece ser definição política local, que não se prende necessariamente a mudanças de natureza jurídica. Ainda assim, confirmou-se um espectro crescente de maior autonomia segundo natureza jurídica, em que estabelecimentos da administração direta da saúde são os menos autônomos e as sociedades empresariais as mais autônomas; 85,8% dos 45.394 estabelecimentos privados tinham alguma autonomia financeira.

O artigo faz uma breve sistematização dos modelos de atenção em saúde, enfatiza o papel do inquérito populacional como instrumento de gestão e analisa o caso específico da Pesquisa Nacional de Saúde Bucal (SBBrasil 2010), ressaltando a sua contribuição no processo de consolidação de modelos de atenção compatíveis com os princípios do Sistema Único de Saúde. Ainda que no plano legal o Sistema Único de Saúde corresponda a um modelo de atenção em saúde, no plano concreto das políticas públicas e das ações, o sistema dá origem a um modelo que resulta não de textos jurídicos nem de formulações teóricas, mas da práxis dos agentes envolvidos. Considerando que a gestão do cotidiano em saúde é um espaço privilegiado e prioritário para a produção e consolidação dos modelos de atenção à saúde, é necessário estimular e apoiar o desenvolvimento de competências técnicas e operacionais diferentes daquelas necessárias à gerência dos cuidados relacionados às demandas individuais.

Copyright of Cadernos de Saude Publica is the property of Escola Nacional de Saude Publica Sergio Arouca and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Journal of Nursing UFPE / Revista de Enfermagem UFPE is the property of Revista de Enfermagem UFPE and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The aim of the study was to estimate the prevalence of non-use of health services (NUHS) and its associated factors using the National Household Survey (ENAHO 2015). The participants were defined as NUHS if they have presented any symptoms, discomfort, illness, relapse of chronic illness or accident during the last month and did not go to the health services. 35036 participants were analyzed; the prevalence of NUHS was 53,9%. NUHS was higher in the coastal region (adjusted Prevalence Ratio [aPR]=1.24;95%CI:1.17-1.31), highlands (aPR=1.38;95%CI:1.31-1.46) and jungle (aPR=1.25,95%CI:1.18-1.33) compared to Lima. Likewise, there were a higher prevalence of NUHS in participants without health insurance (aPR=1.59;95%CI:1.52-1.66) and those affiliated to Ministry of Health insurance (aPR=1.16;95%CI:1.11-1.22) compared to those affiliated to Social Security. More than half of the participants suffered from NUHS, which was associated with geographical and health system conditions. It is required evidenced-informed public policies to improve this situation. [ABSTRACT FROM AUTHOR]

Copyright of Revista Brasileira em Promoção da Saúde is the property of Revista Brasileira em Promocao da Saude and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Tuberculosis (TB) is the first cause of death by an infectious agent in the world, the incidence in the population is declining very slowly and drug resistance is currently considered an international crisis. In Peru, the recent TB Prevention and Control Act in Peru (Law 30287) declares the fight against TB of national interest. In recent years, the Ministry of Health's (MINSA) National Health Strategy for the Prevention and Control of Tuberculosis (ESNPCT) has achieved significant progress in the control of this disease; however, challenges still remain to be addressed. This article reviews the epidemiological situation of TB in Peru, systematizes the progress achieved during the management of the ESNPCT team between the years 2011 and 2015 from the biomedical approach, public management and social determinants of health, also posing challenges to achieving TB control under law 30287 and the "End of TB" strategy of the World Health Organization (WHO). [ABSTRACT FROM AUTHOR]

Copyright of Cadernos de Saude Publica is the property of Escola Nacional de Saude Publica Sergio Arouca and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Debido a un complejo sistema de pagos, el sistema de salud de los Estados Unidos (EE. UU.) es fragmentado, costoso, y alcanza el objetivo de mejorar la salud de toda la población. Los costos excesivos de salud incrementan el déficit económico en los EE. UU., y esto hace que su gobierno tenga mayor disposición a probar nuevos enfoques en la prestación de servicios de salud. Llama la atención que los estados norteamericanos que cuentan con un sistema de atención primaria (AP) sólido, tienen menores gastos por enfermedad y menor utilización de servicios de salud (reflejado en menos días de hospitalización). Es por esto que la AP está extendiéndose en los EE. UU., haciendo que médicos, enfermeras y otros proveedores colaboren en nuevas propuestas de atención basadas en equipo, coordinadas y orientadas al paciente generando beneficios reales, al mismo tiempo que controlan los costos. Esta experiencia estadounidense con una AP con enfoque basado en evidencias ayuda a proponer, desde una perspectiva extranjera, el fortalecimiento de la AP en el Perú.

Objective. To describe and quantify hospital services given by units of the Ministry of Health (MoH) to patients with social security or living in states different to those where the hospitals are located. Materials and methods. With data from the automatized system for hospital discharges patients were classified, according to the place of living, into locals or outsiders; and, according to their insurance status, into social security beneficiaries or not beneficiaries. Frequencies of services for these groups were estimated, and characteristics of patients and services were described. Results. 5.6% of patients of MoH hospitals were outsiders. This percentage reaches 50% in the National Institutes of Health. Only 1.7% of the patients had social security insurance. Sociodemographic and services characteristics are quite different between outsiders or social security patients and those without those attributes. Conclusion. Despite its segmentation, in the National Health System there is a continuous process of exchange of services between different providers.

No município do Rio de Janeiro, a implantação das Unidades de Pronto Atendimento 24h (UPA) foi o fio condutor da política de saúde e modelo para estruturação da rede de urgência e emergência (RUE). Este estudo analisou a integração das UPAs na rede assistencial do município. Foram realizadas nove entrevistas, com gestores centrais e locais, analisadas à luz da Teoria da Estruturação de Giddens. Resultados mostraram pouca integração das UPAs, por deficiências estruturais da rede de serviços e fragmentação gerencial, pela ausência de governança unificada. Apesar do investimento político e financeiro, essa estratégia não logrou contornar os problemas de integração entre as unidades de saúde e, ainda, ressaltou a baixa prioridade governamental para a atenção básica. Assim, as UPAs pouco contribuíram para o desenvolvimento de redes de atenção à saúde e para a reorientação do modelo assistencial.

Este estudo descritivo objetivou analisar a acessibilidade e o conteúdo da informação sobre Cursos de Especialização em Administração em Enfermagem disponível em sites de universidades federais brasileiras. De setembro de 2008 a abril de 2009, foram avaliados 19 cursos disponíveis nos sites das universidades federais brasileiras, segundo o nível de acesso à informação e o desenho curricular, frente à estrutura do conhecimento sobre Administração em Enfermagem: Bases Ideológicas e Teóricas, Métodos de Intervenção e Práticas de Administração de Recursos. Os resultados revelaram que, em plena era da sociedade do conhecimento, a acessibilidade por meio eletrônico aos programas de ensino ainda está aquém do que se espera dos conceitos de informação e navegabilidade. No tocante ao desenho dos cursos, percebeu-se que a maioria tem superado muito a carga horária mínima legal, e que está havendo valorização do estudo das Bases Ideológicas e Teóricas em detrimento das Práticas de Administração de Recursos.

À luz do referencial pichoniano de grupo operativo, desenvolveu-se um estudo qualitativo, exploratório, com o objetivo de analisar as reuniões de uma equipe da Estratégia Saúde da Família, mediante observação e grupos focais. Dentre os achados, desvelou-se uma prática protocolar, centrada em aspectos técnicos, em detrimento das questões que dão suporte ao processo grupal, incluindo aqueles relativos à organização e logística. Dificuldades de expressar ideias e emitir opiniões contrárias emergiram como obstáculos à dinâmica grupal, e a adoção de uma postura crítica representava risco de segregação do grupo. Porém, os debates favoreceram novos insights entre os participantes, rompendo a ilusão de "equipe perfeita", com gradual reconhecimento de que esta concepção permanecia apenas no plano da idealização. Propõe-se a técnica de grupo operativo, postulada por Pichon-Rivière (2005), como uma possibilidade de construção coletiva genuína, considerando-se não somente os resultados, mas o processo percorrido pelos sujeitos, com vistas à aprendizagem grupal.A la luz del referencial de Pichon-Rivière acerca del grupo operativo, se desarrolló un estudio cualitativo y exploratorio con el objetivo de analizar las reuniones de un equipo de Estrategia Salud de la Familia por medio de observación y de grupo focales. Entre los resultados, se descubrió una práctica protocolar, centrada en aspectos técnicos, en detrimento de las cuestiones que dan soporte al proceso grupal, en que se incluyen aquellos relativos a organización y logística. Emergieron dificultades en expresar ideas y en emitir opiniones contrarias como obstáculos a la dinámica grupal mientras la adopción de una postura crítica corría el riesgo de segregación del grupo. Sin embargo, los debates favorecieron nuevos insights entre los participantes, rompiendo la ilusión del "equipo perfecto" con gradual reconocimiento de que esta concepción permanecía solamente en el plan de la idealización. Se propone la técnica de grupo operativo, postulada por Pichon-Rivière (2005), como una posibilidad de construcción colectiva genuina, considerándose no sólo los resultados sino el proceso recorrido por los sujetos con vistas al aprendizaje grupal.Considering the Pichonian reference of an operative group, a qualitative, exploratory study was developed to analyze the meetings of a Family Health Strategy team through observation and focus groups. Among the findings a protocol practice appeared, focusing on technical aspects, to the detriment of important issues which provide support to the group process, including those involving the organization and logistics. Difficulties in expressing ideas and giving contrary opinions emerged as obstacles to group dynamics and the adoption of a critical attitude risked segregation of the group. However, the debates favored new insights among the participants, breaking down the illusion of a "perfect team" with the gradual recognition that this concept remained only at the level of idealization. The operative group technique postulated by Pichon-Rivière (2005) is proposed as a possibility of genuine collective construction, considering not only the results, but the process undergone by the subjects, with a view to group learning.

A assistência pré-natal é um dos pilares nos cuidados em saúde. Este estudo objetivou realizar uma avaliação critica do SIS Pré-natal em um município paulista, comparar suas informações com a assistência local e verificar o cadastro das gestantes atendidas nos Estabelecimentos de Assistência à Saúde. Foram analisados os registros de gestantes por meio de consulta junto à Regional de Saúde e serviço de saúde municipal. Observaram-se incongruências entre o sistema e registro local. As falhas estavam relacionadas ao preenchimento inadequado das fichas de atendimento, além do controle escasso dos prontuários e agendamento nos estabelecimentos. Os resultados evidenciam a necessidade de um melhor planejamento das ações para a melhoria da qualidade do serviço pré-natal.El cuidado prenatal es uno de los pilares del atención en salud. Este estudio tuvo como objetivo realizar una evaluación crítica del SIS prenatal en una ciudad paulista, comparar su información con asistencia local y comprobar la inscripción de mujeres embarazadas en los Establecimientos de Salud. Los registros del pacientes fueram analisados por consulta a Dirección Regional de Salud y servicios de salud locales. Se pudo notar inconsistencias entre sistema y registro local. Los fallos se referían a falta de llenado de las fichas de atención, además de la escasez de control del archivos de las pacientes y programación en los Establecimientos. Los resultados destacan la necesidad de una mejor planificación del acciones para mejorar la calidad delo servicio prenatal.The prenatal assistance is one of the health care pillars. This study aimed to conduct a critical evaluation of the SIS Prenatal in a city of São Paulo State, to compare its data with the local assistance and to verify the registry of pregnant women attended at Health Care Centers. It was analyzed the pregnant women records through consultation at Health Regional Unit and municipal health service. There were inconsistencies between the system and local registry. The failures were related to the inadequate filling of attendance files, besides scarce control of pregnant women files and scheduling on health centers. The results suggest the need for better planning of actions for the improvement of prenatal service quality.

Estudo de abordagem qualitativa com o objetivo de apreender como uma equipe multidisciplinar de um serviço de emergência em um hospital universitário público concebe e transita ante o problema fuga de pacientes do hospital. A coleta de dados, por meio da técnica de grupos focais, consolidou-se com dez sujeitos, tendo-se implementado uma dinâmica grupal não diretiva. Três categorias temáticas resultaram da análise de conteúdo: uma certa ambivalência, emergência: um local de (des)controle, e, medos e inseguranças. O estudo aponta para a condição caótica com que se deparam os serviços de emergência e, nesse contexto, os profissionais da equipe de saúde, mediante a fuga de pacientes, vêem-se na iminência de um triplo julgamento: o social, o jurídico e o institucional.Abordaje cualitativo, exploratorio, con el objetivo de aprehender como un equipo multidisciplinar de un servicio de emergencia, en un hospital universitario público, concibe y se enfrenta con el problema de huida de pacientes del hospital. La recolección de datos, por medio de la técnica de grupos focales, se consolidó con diez sujetos, implementándose una dinámica grupal no directiva. Tres categorías temáticas resultaron del análisis de contenido: una cierta ambivalencia; emergencia, un local de (des)control; miedos e inseguridades. El estudio apunta a la condición caótica con que se deparan los servicios de emergencia y, en ese contexto, los profesionales del equipo de salud, delante de la huida de pacientes, se ven en la inminencia de un triple juzgamiento: lo social, lo jurídico y lo institucional.A qualitative study that aimed at learning the way an emergency care multidisciplinary team at a public university hospital conceives and deals with the problem of patients who run away from hospital was carried out. Data were collected using the focus groups technique, whose sample was constituted by ten individuals, approached by non-directive group dynamics. Three thematic classes resulted from content analysis: a certain ambivalence; emergency, a place of (lack of) control; fears and insecurities. The study indicates the chaotic situation encountered by emergency services and, in this context, when patients run away, the health care team is imminently subject to a triple judgment: social, legal and institutional.