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Triage in an adult emergency service: patient satisfaction
- Source :
- Revista da Escola de Enfermagem da USP, Vol 50, Iss 3, Pp 427-433 (2016)
- Publication Year :
- 2016
- Publisher :
- SciELO, 2016.
-
Abstract
- Abstract OBJECTIVE Assess the degree of patient satisfaction with triage in the adult emergency service of a public hospital. METHOD Exploratory, descriptive, cross-sectional study with a quantitative approach. Three hundred patients were interviewed and the data were analyzed using descriptive statistics based on sociodemographic variables and those related to patient satisfaction. RESULTS There was a predominance of women, with elementary education and a mean age of 41 years. Most of the interviewees reported being satisfied in regard to the following items: timely service, embracement, trust, environment (comfort, cleanliness and signage), humanization (courtesy, respect, and interest), timely referral/scheduling of appointments and care expectations. CONCLUSION There was a high level of patient satisfaction, evidenced by the strong association of user satisfaction with the items investigated.
Details
- Language :
- English, Spanish; Castilian, Portuguese
- ISSN :
- 1980220X, 00806234, and 78072441
- Volume :
- 50
- Issue :
- 3
- Database :
- Directory of Open Access Journals
- Journal :
- Revista da Escola de Enfermagem da USP
- Publication Type :
- Academic Journal
- Accession number :
- edsdoj.96add9e780724419837c0bf3abdf25d1
- Document Type :
- article
- Full Text :
- https://doi.org/10.1590/S0080-623420160000400008