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This paper presents the results of a research conducted in the Tarnava Mare Region by setting up an original tool based on QUALITEST and SERVQUAL methods, having as main objective to determine the quality of the region as a tourist destination. The working method used was a social survey based on questionnaire. Research carried out revealed that tourist services in general and of the tourist guesthouses, in particular, are difficult to quantify in terms of quality, being based mainly on emotional impressions. Because of that, a continuous adaptation of research instruments is needed in order to determine the most valuable future directions for the development of the region in terms of tourism. [ABSTRACT FROM AUTHOR]

This research is a first step for estimating the main characteristics of the visitors from the Tarnava Mare Region. For assuring and for offering a high quality level of tourist services, as a competitive advantage for investors (in term of increasing the number of tourists and, implicitly, the turnover and profit), the profile of the visitors must be was studied using a direct survey by implementing a questionnaire using QUALITEST and SERVQUAL instruments, for observing the expected qualitative level of tourist destination. The research offers valuable information for determining relevant conclusions that can be used a fundament for diversifying and adapting the tourist offers as an important element for increasing the attractiveness of tourist destination. [ABSTRACT FROM AUTHOR]