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In order to success in any business an important factor is considered to be the quality of the services delivered to customers. The paper presents the tourists' satisfaction with respect to the services offered by the rural guesthouses. Lodging represents an important part of the holiday. According to the available legislation of Romania there are more than 10 different types of accommodation facilities which can be certificated to assure the tourists' services. Hitherto in Romania the certification of accommodation facilities is due only based on the technical characteristics. For the main objective of the paper a survey was conducted in 2 flowers and 3 flowers rural guesthouses. The respondents were asked to evaluate the quality of the services by using the SERVQUAL model. The quality of the services offered by the rural guesthouses did not meet the tourists' expectations for none of the comfort categories. For future research it is recommended to conduct a similar study at the nation level to determine if only the technical characteristics are enough or not to certificate an accommodation unit. [ABSTRACT FROM AUTHOR]

This paper presents the particularities of the supply and demand in Vatra Dornei SPA resort, which is located in the North-East part of Romania, in Suceava County. In order to face the new challenges of the market the supply needs to adapt to the new trend. This is not possible without knowing the tourists profile. In the first part of the paper is presented the literature review about the importance and the trends regarding the deveplemnt of the health and wellness tourism. The paper continues with the description of the analyzed area and the research methods used. The research method used was the survey and the main indicators used to analyze the demand and supply were: number of tourists, overnights stay, average length of stay, number of accommodation facilities and the occupancy rate. In order to achieve the purpose of the present paper a study was conducted in Vatra Dornei in the period July-August 2011. The statistical data about the supply were analyzed and debated and a survey was conducted on 150 tourists. The results show that the supply still needs to be adapted to the tourists profile and to the national thermal tourism development strategy. [ABSTRACT FROM AUTHOR]

Practice has proved that efficient management actions occur only where decisions are taken based on relevant and reliable information about the respective protected area and the potential user groups. The last refers to the visitors of the protected areas, which express an increased interest in spending the leisure time in such areas and practicing different recreation activities. Thus, the profile of tourists is one of the main key elements in the decision processes regarding the management of tourism in the national and natural parks. This information is valuable for at least two reasons. First, this type of information should be considered when developing recreation facilities or maintaining attractive services for tourists because it may respond to their needs. Second, it is important for imposing use restrictions where necessary and if uncontrolled behavior is noticed. Data were collected during the summer of 2011 using an in-person questionnaire. Tourists were approached while they were recreating in the Romanian national and natural parks. The descriptive statistics analysis was conducted to create the profile of tourists. The trip characteristics were analyzed along with the socio-demographic characteristics, thus offering a detailed understanding of tourists' behavior during the recreation trips. Overall, results indicate that some characteristics differ among the groups of visitors. It remains the park managers' task to find solutions on how to adapt the recreation facilities and services to tourists' needs, definitely by imposing some restrictions that assure the preservation of the natural resources. [ABSTRACT FROM AUTHOR]

Development of tourism affected the socio-cultural environment of many destinations. Previous studies have focused more on analyzing the impact of tourism on all three dimensions of sustainable development (economic, environment and socio-cultural); therefore, the present paper examines tourism development's impact with regard to the socio-cultural benefits that enhance sustainable tourism development. A survey based on a questionnaire was employed in June 2018 in a mountain village in Cluj County, Romania. The collected data were analyzed using principal component analysis, and several statistical tests were conducted. The results indicated that the respondents have a positive attitude towards tourism development and socio-cultural perceived benefits. Older people and those running a business tend to perceive more positively the benefits of tourism development. The findings of the research could contribute to future development strategies, as it is well known that supporting local communities influences the success of tourism destination. [ABSTRACT FROM AUTHOR]

This paper presents the perceived quality of tourist services from Tarnava Mare. The main objective of the research was to evaluate the quality of the rural guesthouses by using the SERVQUAL method. The SERVQUAL method permitted to develop e new research instrument adapted to the type of analyzed services (rural tourism accommodation facilities). The survey was made during the period august 2010-april 2011. The analysis of the 22 statements revealed that the main problem of the accommodation guesthouses was related to their availability of solving the tourists' demands, even if the other aspects related to the staff behavior was evaluated positive. The problems are mainly due to the fact that the owners are those which assure the services' delivery, and in most of the cases the tourists' activity represents a complementary activity. As solutions for all these negative aspects can be mention participation to trainings, hire qualified staff. [ABSTRACT FROM AUTHOR]

Tourism represents a sector which has developed during the last decades. The number of those which travel for leisure increased year by year. According to the data offered by UNWTO in 2011 the international tourists' arrivals reached a total of 980 million, up from 939 million in 2010. At the national level according the National Institute for Statistics press release, the number of the arrivals increased by 16%, while the overnights stay increased by 12.2% in 2011 compared to 2010. Based on these facts and the Minister of Regional Development and Tourism strategies researches need to be conducted to determinate the tourism demand structure and tourists1 preferences for services [ABSTRACT FROM AUTHOR]