Search

Your search keyword '"Call centers -- Case studies -- Human resource management"' showing total 1 results
Start Over Descriptor "Call centers -- Case studies -- Human resource management" Topic sales management -- case studies
1 results on '"Call centers -- Case studies -- Human resource management"'

1. A realistic approach to agent motivation. (Case Study)

Author

Peterson, Kathleen M.

Subjects
Call centers -- Case studies -- Human resource management, Employee motivation -- Case studies, Sales management -- Case studies, Sales management, Company personnel management, Business, Business, international
Abstract

Abstract: The author offers an interesting perspective on agent motivation in the Call Centre environment. She views motivation as the result of consistent and effective management practices and challenges managers [...]

Published
2001

Catalog

Books, media, physical & digital resources
See catalog results