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Byline: Marwa Eltagouri In an effort to help fight the nation's opioid epidemic, Walmart is giving its pharmacy customers a free drug disposal product to help customers safely discard of [...]

Byline: Karis Hustad If today's news were played out in a multiplayer video game, GameStop would have just lost one more life at the hands of mega-retailer Walmart. Walmart announced [...]

Internet Retail Makes Sole Gain; Supermarkets and Drug Stores Lose Ground ANN ARBOR, Mich., Feb. 18, 2015 /PRNewswire/ -- Customer satisfaction with retail is down for the first time in [...]

Byline: JOAN VERDON Two days before Christmas a consumer research firm gave Wayne-based Toys 'R'' Us a big lump of coal, rating it one of the biggest retail losers of [...]

Byline: THOMAS LEE; STAFF WRITER Jennifer Healy is one of TargetÆs most loyal customers. She frequently shops at the retailer, owns a Redcard and often looks for deals through the [...]

Byline: NEW YORK, NY, Jan 29, 2015 (Marketwired via COMTEX) -- StellaService, the only provider of objective customer service ratings and insights, today announced it has extended the reach of [...]

Byline: Kim Leonard Dec. 29--Lisa Guckes used to rely on Kmart and Hills for discount items. Then the Ames chain acquired Hills and rebranded its stores in 1999. 'I never [...]

AKRON, Ohio, April 17, 2014 /PRNewswire/ -- FirstEnergy Corp. (NYSE: FE) was honored recently by the Edison Electric Institute (EEI) for delivering outstanding customer service to the company's major commercial [...]

FAYETTEVILLE, Ark. Wal-Mart officials, bolstered by a rebounding stock price and improved image, told shareholders on Friday that their renewed focus on price and better merchandise is winning over customers [...]

Have consumers finally reached the tipping point? It was a question burning a hole in many store owners' pockets Thursday, after some of the nation's biggest retailers blamed $3-a-gallon gasoline [...]

Amazon, Kmart, and United Airlines among those that make CR's 'Naughty' List; Lands' End, Walmart, and Southwest Airlines play 'Nice' in Fourth Annual Public Education Campaign YONKERS, N.Y., Nov. 25, [...]

MINNEAPOLIS, Oct. 2, 2013 /PRNewswire/ -- Mayo Clinic is continually ranked among the top companies in the world for customer service. It's easy to see why. 'They believe that customer [...]

Byline: CNN Staff (CNN) -- Supervising News Editor Maggie Leung -- 404-827-1401 UPCOMING California-Yosemite-Wildfire (will update) The numbers are staggering and the prospects are absolutely scary as a massive California [...]

ANN ARBOR, Mich -- The following information was released by the National Association of Convenience Stores:Customer satisfaction at the national level inches up 0.1% to 75.8 on a scale of [...]

PHOENIX -- The following information was released by the National Association of Convenience Stores: As the number of traditional gas stations in Arizona continues to decline, the number of non-traditional [...]

(From Canada Newswire) COLLOQUY Canadian Retail Loyalty Index Reveals IGA and Jean Coutu Remain Strong in Quebec , But Walmart Encroaching in other Categories Importance of Customer Service Drops 25 [...]

(From Canada Newswire) COLLOQUY Canadian Retail Loyalty Index Reveals Dramatic Shift in Consumer Behaviour Sobeys, IGA, Jean Coutu Hold Strong in Regions, Despite Growing Walmart Juggernaut TORONTO , July 26 [...]

CINCINNATI, Ohio -- The following information was released by the National Association of Convenience Stores: In a study of shopper loyalty conducted by Colloquy, Walmart received the highest scores, Supermarket [...]

Wal-Mart Stores Inc is offering a new support service to help shoppers set up consumer electronics in their homes, posing a new challenge to rival Best Buy Co Inc. Wal-Mart [...]

Oct. 20--Warm weather across the country has weakened the season's apparel sales. An iffy economy beset with credit and housing problems has dampened spending. And there's no absolutely-gotta-have-it toy to [...]

Wal-Mart is finding that its radio frequency identification distribution system is not as cost-efficient as hoped, and that suppliers are not happy with it.

Stihl Inc. is running risky advertisements that emphasize the quality of the brand's dealer network by pointing out that the its tools are not sold at discount stores like Wal-Mart and Lowe's.