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Amaç: Bu araştırmada, otel çalışanlarının yöneticileriyle yaşadıkları örgütsel çatışmalarda tercih ettikleri çatışma çözme yöntemlerinin örgütsel sinizme olan etkisini tespit etmek ve çatışmaya uygun olarak çalışanların sinik davranışlarının tetiklenmeyeceği şekilde uygulamaları gereken çatışma çözme yöntemlerinin ampirik olarak ortaya konulması amaçlanmıştır.Yöntem: Araştırma, nicel yöntemle yürütülmüş olup; araştırmanın verileri, Ankara’da bulunan turizm işletme belgeli 4 ve 5 yıldızlı otel işletmelerindeki 402 çalışandan anket yoluyla elde edilmiştir. Araştırma hipotezlerinin çözümlenmesine ilişkin faktör analizi, güvenilirlik, normallik testleri, tanımlayıcı istatistikler, korelasyon ve çoklu regresyon analizleri yapılmıştır.Bulgular: Araştırmanın bulgularına göre, örgütsel çatışmayı çözme yöntemlerinin, örgütsel sinizmin duyuşsal ve davranışsal alt boyutlarını anlamlı yönde etkilediği tespit edilirken, örgütsel sinizmin bilişsel alt boyutu üzerinde anlamlı bir etkiye sahip olmadığı sonucuna ulaşılmıştır.Özgünlük: İlgili literatürdeki araştırmalar, çatışma türlerinden iş-aile, iş-iş dışı ve kişilerarası çatışmaların örgütsel sinizme olan etkisi üzerinde yoğunlaşıldığını göstermektedir. Ancak bu araştırmalarda, çatışmaların örgüt içindeki yerlerine göre yaşanan çatışmalar boyutunda ele alınmadığı görülmektedir. Dolayısıyla bu araştırma, çalışanların yöneticileriyle yaşadığı örgütsel çatışma durumlarında tercih ettikleri çatışmayı çözme yöntemlerinin sinik tutumlarını hangi düzeyde etkileyeceğini tespit etmek açısından ve araştırmanın turizm sektörü üzerinde değerlendirilmiş olması yönünden özgün bir değer taşımaktadır.

This study was carried out to determine the relationships between green leadership perceived by hotel employees and environmental commitment, environmental awareness, and employees' green behavior. In contrast to previous research in the literature, this study also examines the moderating role of generation in these relationships. The study was carried with employees of five-star hotel in Turkey. The data were analyzed with IBM SPSS AMOS 22 programs and significant effects between certain variables were detected. In addition, the research results indicate that generation has a moderating role in the relationships between green leadership, environmental awareness, and environmental commitment. As a result of the evaluation, a number of theoretical and practical contributions are presented for academicians working in the literature, sector representatives, and hotel business managers. [ABSTRACT FROM AUTHOR]

This research is one of the first studies to clarify how employees in the hospitality industry obey or resist to labour exploitation and domination, using Pierre Bourdieu's field theory. We collected data through semi-structured interviews with tourism employees in Antalya, a major tourist city in Türkiye. The findings show widespread exploitation and domination, with employees often complying due to benefits promised, fear of unemployment, oppression, loyalty, legal shortcomings, and a lack of organised resistance. Nonetheless, they resist through daily practices, categorised as individual or collective, explicit or implicit, and violent or non-violent. This study concludes that obedience and resistance help sustain exploitation and domination in the field. It offers insight that could contribute to liberating individuals by exposing power dynamics and has significant implications for putting into effect true democracy in hotel businesses. [ABSTRACT FROM AUTHOR]

The success of hotel businesses primarily hinges on delivering quality service, and achieving this is possible through the measurement of the provided quality. In the context of measuring service quality, the Service Quality Gap Model developed by Parasuraman, Zeithaml, and Berry (1985) is commonly utilized. Subsequently, in 1988, Parasuraman, Zeithaml, and Berry expanded this model and identified five fundamental gaps between customers' expectations and perceptions of service quality. The first four gaps are related to factors within the organization, while the fifth gap focuses on the disparity between customer expectations and perceptions and is a function of the first four gaps. In previous research, it has been observed that researchers often concentrate on the fifth gap, neglecting the viewpoints of the service providers. Within this context, the aim of this study is to investigate the underlying causes of the gap between customers' expectations and perceptions of service quality in the context of hotel businesses. The population of the study comprises managers and employees working in 4 and 5-star hotels in Antalya. Non-probability sampling, specifically convenience sampling, was used in the research. Data was collected from 217 managers and 217 employees using a questionnaire. Validity and reliability analyses were conducted in the data analysis process. The findings of the study indicate that the abundance of hierarchical levels between management and employees, perceived control issues, paperwork negatively impacting service quality, independent efforts in promotional activities, and making excessive promises to customers are significant factors affecting service quality. [ABSTRACT FROM AUTHOR]

This study explores green work engagement in response to the global demand for sustainability in businesses and the shift toward green-oriented agendas. Specifically, this study aims to examine how green work engagement (GWE) is affected by artificial intelligence awareness (AIA) through job stress (JS) as a mediator. It also explores the moderating roles of technological self-efficacy (TSE) in the AIA→JS relationship and trust in leadership (TIL) in the GWE→JS relationship. A PLS-SEM analysis was conducted on 392 valid replies from full-time employees of five-star hotels in Egypt using WarpPLS 7.0. The findings indicated that artificial intelligence awareness (AIA) negatively affects employees' green work engagement (GWE) and positively affects job stress (JS). In addition, GWE is negatively affected by JS. Moreover, TSE negatively moderates the AIA→JS relationship, while TIL negatively moderates the JS→GWE relationship. The study also found a significant mediating effect of JS on the AIA→GWE relationship. The study enhances research on AIA's impact on JS and GWE, addressing a gap in existing empirical studies on the relationship between these elements in hotels. Overall, the study of green work engagement has the potential to be a valuable contribution to the growing field of sustainable business practices. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Selcuk University Social Sciences Institute / Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi is the property of Journal of Selcuk University Social Sciences Institute and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Research on the sources of fear of employees in hotel businesses is limited. This research deals with the causes and consequences of the fear experienced by employees in hotel businesses. Interviews were conducted with the employees to determine the fears experienced by the employees and what they experienced after the fear. Purposive sampling was used in the research. The responses obtained were analyzed in line with thematic analysis. The fears experienced by the employees in hotel businesses are fear of change, not being promoted, managerial pressure, mobbing, not being included in the winter staff, not receiving regular salary, making mistakes, and gender discrimination. According to the research findings, employees feel stressed, unmotivated, nervous, frustrated, and regretful after feeling fear. According to the results, a significant portion of the employees do not accept the fear situations. From the employees' perspectives towards the business after the fear, it is seen that their attitudes towards the business become negative. This research is aimed to draw attention to the importance of fear culture in the tourism sector, especially in hotel businesses. The research has originality because it offers a different perspective to the related literature. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Humanities & Tourism Research (JoHUT) is the property of Journal of Humanities & Tourism Research and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This study aimed to examine the self-perception of hotel industry employees regarding their overqualification, the factors that contribute to overqualification, and the attitudes and behaviors of managers and colleagues towards overqualified employees. To achieve the research objective, a qualitative research approach was used, involving interviews with personnel to collect data. During the interviews, employees were asked four main questions. Thematic analysis was used to examine the participants' responses to the inquiries. Eight distinct themes were identified based on the examination of responses to the multiple-choice questions. The analysis revealed that a significant portion of employees felt they were overqualified for their roles. The perception of employees as overqualified is primarily influenced by factors such as education, experience, and foreign language proficiency. As per employees, this attribute distinguishes them from their peers. Moreover, a substantial portion of the workforce often perceives individuals to have excessive qualifications, as observed by their supervisors and peers. In conclusion, most participants, except for one, demonstrated a clear preference for overqualification. Employees engage in activities to enhance their qualifications in their pursuit of overqualification. These activities involve enhancing their education, enrolling in vocational training programs, obtaining work-related certifications, attending seminars, and improving their foreign language proficiency. In a broader context, there is a concept of improving employee overqualification by promoting higher education and foreign language proficiency. [ABSTRACT FROM AUTHOR]

The aim of the research is to identify the problems faced by hotel businesses within the scope of internal and external environmental factors. In this context, qualitative research method was applied in the research. Data was collected through face-to-face semi-structured interviews with people who are the owners and senior managers of hotel businesses operating in Akçakoca. A total of 10 hotel businesses were interviewed. Data were analyzed with descriptive analysis technique. As a result of the research, it has been revealed that the enterprises face economic, political, legal and natural environmental problems arising from the remote environmental factors. It was also found out that they do not generally encounter problems arising from immediate environmental factors. Lastly, it was found out that generally they face marketing, human resources, finance and accounting problems in general in the context of internal environmental factors. [ABSTRACT FROM AUTHOR]

Copyright of Çatalhöyük International Journal of Tourism & Social Research / Çatalhöyük Uluslararası Turizm ve Sosyal Araştırmalar Dergisi is the property of Catalhoyuk International Journal of Tourism & Social Research and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This research examines the effect of creative self-efficacy and emotional state on employees' coping with stress. Quantitative research has been adopted as part of the purpose of the research. The universe of the research consists of the employees in the hotel businesses in Antalya. The research sample is composed of employees from 5-star hotels in Antalya. The measurement tool was used with the judicial sampling technique. The measurement tool included demographic questions, creative self-efficacy, emotional state, and stress-coping style scales. Data collection occurred between July 1 and October 1, 2022. Between those dates, 390 questionnaires were filled out. However, the research analysis consisted of 356 questionnaires. Upon analysis, it was determined that creative self-efficacy and emotional state significantly affect coping with stress. Creative self-efficacy does not differ considerably in terms of gender variable. In terms of education level, creative self-efficacy differs significantly. This research has a unique value in terms of examining the relationships and effects between creative self-efficacy, emotional state, and coping style with stress. As such, the findings of the study will contribute to the literature. [ABSTRACT FROM AUTHOR]

The aim of this study is to determine the psychographic characteristics of the target markets of the hotel businesses in İstanbul. Within the scope of the qualitative research, semi-structured interviews conducted, and the data obtained from the marketing managers of 41 five-star hotels using the case study method. The obtained data subjected to content analysis by means of the MAXQDA Analytics Pro v.18.2 qualitative data analysis program. According to the findings; it is determined that the majority of the tourists in İstanbul are from the Middle East at the time of the research was conducted, and the psychographic characteristics of tourists from the Middle East, Europe, America, Far East and Domestic Market (Türkiye) differed significantly from each other in various aspects. Middle East Market with its uncleanliness problem and high demanding level; Far East Market with its naive and timid nature; European and American Markets are similar to each other with their moderate/positive and extroverted features; The Domestic Market (Türkiye), on the other hand, is come to the forefront with its high expectation level and demanding feature. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Hospitality & Tourism Issues (JOHTI) is the property of Journal of Hospitality & Tourism Issues and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This research was carried out to determine whether Industry 4.0 tools used in hotel businesses have an effect on the perception of service quality. In this context, nine hotels using digital technologies were determined in Istanbul, Isparta, Antalya and Trabzon, and a face-to-face survey was conducted with 313 customers who stayed at these hotels for at least one night. In the research, 'Interest in the Use of Technology' and 'Servqual' scales were used. As a result of the study, it was found that the perceived service quality for the physical elements and reliability of the hotels using digital technologies is high. Hotels using the latest technology provide faster and higher quality service to their customers, make their customers happy and satisfied, the behaviors of the employees make the customers feel safe and enable the customers to perceive the visible and tangible elements of the hotel with higher quality. In addition, it has been revealed that hotel businesses using industry 4.0 tools are preferred by customers who have the most innovation perception and follow technology, and these customers have high service quality perceptions regarding the physical elements of the hotel and its reliability. Another result that emerged as a result of the research was that using industry 4.0 tools affected the behavior of hotel customers to come back to the hotel, and it was seen that those who prefer these hotels consist of customers who have knowledge about industry 4.0. [ABSTRACT FROM AUTHOR]

As the most important determinant of turnover behaviors, an employee's intention to leave his/her job stands out as one of the strongest predictors of that employee's actual turnover behavior. Economic opportunities, personal and work-related factors can play an important role in employees' intention to leave. Moreover, it is suggested in the literature that dyadic relationships between employees and their managers (i.e. leaders) are one of the important factors affecting that turnover intention. Although there are studies focusing on the relationship between leader-member exchange and turnover intention in the current literature, there is a need to explain how this relationship between leadermember exchange and turnover intention emerges, together with the related theoretical mechanisms. Considering that trust is an important factor determining the quality of relationships between managers and employees, it is however quite surprising that among studies in the existing literature investigating the ways how the quality of leader-member interactions affects employees' turnover intentions, there is no study that examines trust in the leader as a mediating mechanism. In this context, the current study examines the mediating effect of trust in leader in order to draw a clear picture of the relationship between the quality of leadermember interaction and the employee's intention to leave. This study makes use of social exchange and leader-member exchange theories to draw a clearer picture of this relationship. In order to test the hypothesis of the research, the data collected from 217 participants working in various hotels operating in Muğla province and carrying out different tasks were analyzed. In the analysis of the data collected by the survey method, PROCESS macro for SPSS/SAS developed by Hayes and regression analyses were used, so that direct and indirect effects were calculated. The findings of the study confirm that trust in leader mediates the relationship between leader-member exchange quality and employee turnover intention. In addition to its theoretical contribution that can fill the gap in the relevant literature, it is thought that the findings of this study may also help to retain the qualified workforce in the hospitality sector in the practical context. [ABSTRACT FROM AUTHOR]

Service quality in hotels is of vital importance for tourism business in terms of maintaining the current status of the hotels and their competitive advantage in the market. In this study, it is aimed to evaluate the perceptions of the guests about the service quality in congress/meeting tourism. Depending on the purpose of the research, a qualitative research was carried out in the phenomenology design and the data were obtained through a semi-structured interview form developed by the researchers. The study group of the research consists of meeting groups staying in a five-star hotel operating in Belek/Antalya Tourism Region. In the study, data were collected through face-to-face interviews with 30 volunteer participants from different groups. MAXQDA 2022 qualitative analysis package program was used in the analysis of the collected data. The themes in the research were the tangibles, responsiveness, reliability, assurance, empathy themes, which constitute the dimensions of SERVQUAL service quality, as five variables in the research. As a result of the research, it was seen that the themes of concrete characteristics and responsiveness from these five variables were frequently evaluated by the participants. These results reveal that the tangibles of the hotel, which constitute the scope of the tangible features theme, and the employee behaviours, which constitute the scope of the responsiveness theme, have an important role in the service quality [ABSTRACT FROM AUTHOR]

Nowadays, ensuring guest satisfaction and loyalty is accepted as one of the critical issues for hotel firms to remain competitive. Employees working in guest relations departments, where the contact with guests is intense, have a key importance in this process. Thus, attracting the qualified workforce to work in this department requires a significant effort for hotel businesses. In this study, job advertisements given on internet for guest relations department in hotel businesses were examined by content analysis technique. The data consisted of 153 job advertisements collected from 8 human resources websites that appeared on the first 2 pages of Google between 12 May and 27 June 2021 in Turkey. The prominent findings of the research revealed that the majority of job advertisements covered coastal hotels in Antalya, there was no discrimination in terms of gender and age range variables, and a workforce predominantly educated at under-graduate level, speaking English and Russian was sought. Besides, it has been determined that the job advertisements were quite weak in terms of some features sought in employees, opportunities provided to employees and business contact information. [ABSTRACT FROM AUTHOR]

Customers are more interested in the subjective, intangible benefits that they can derive from experiences and the attractive and special experiences that businesses have prepared for them, rather than the functionality that products will provide them. Businesses aim to activate the emotions of the customers in order to gain loyal customers and create a brand experience that aims to integrate with the lifestyles of the customers. The study aims to examine the role of brand experience in creating customer loyalty. In this context, a face-to-face survey is conducted with 381 people staying in 4- and 5-star hotel businesses in Isparta. Linear regression analysis and analysis of variance are applied to the data obtained from the questionnaires through SPSS 22.0 program. According to the research findings, a strong positive correlation is found between brand experience and customer loyalty. It is determined that the cognitive dimension, the sensory dimension, and the emotional dimension of the brand experience have significant effects on customer loyalty. A strong positive correlation is found between the emotional dimension of the brand experience and customer loyalty. As a result, it is stated that the brand experience has an important role in ensuring the continuity of the relationship between the customer and the business. [ABSTRACT FROM AUTHOR]

Copyright of Econder International Academic Journal is the property of Econder International Academic Journal and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Changes in consumer demands and increasing competition among hotel businesses necessitate the purchasing control process in terms of the quality of the service provided. It is critical to manage the purchasing control process at the point of correctly determining the product needs of the enterprises, determining the quality products, performing daily warehouse controls, performing the performance controls of the purchasing department, and evaluating the complaints received. Successful management of the purchasing control process and minimizing the risks they may encounter will contribute to their differentiation from their competitors in the market. In this study, it is aimed to examine the control activities carried out by hotel enterprises in the purchasing processes. This study is thought to be important in terms of including the control activities in the purchasing process in hotel businesses, as well as the relations with other departments and the evaluation of incoming complaints. A semi-structured interview form has been used to gather data in the study, in which the qualitative research method has been used, As a result of the data obtained, it has been revealed that a material demand list is created in line with the department needs by making end-of-day warehouse controls in the hotel enterprises, strong communication frequency is maintained by ensuring firm stability with reliable suppliers, and attention is paid to interdepartmental coordination and communication with a solution-oriented approach to the complaints. [ABSTRACT FROM AUTHOR]

Hotel businesses have a physical work environment where tourists and employees interact at the same time. As Gen Z grew up in the digitalized virtual world, their expectations from the business environment were different. At the beginning of these differences is the necessity of changing the traditional approaches to human resources management in hotels. Human resource management has turned to gamification applications as an innovative strategy. Human resources can place the right person in the right job as a result of matching personality and gamification user types. In addition, with the personality results obtained, it can enable us to make gamification designs suitable for the employees. This research aims to determine the gamification user types and five-factor personality types of Gen Z tourism students, who are current and potential employees, and to examine the relationship between them. The research was carried out using the quantitative method. The population of the research consists of 953 tourism faculty students' and a total of 449 participants were reached with the convenience sampling method. The data was collected on the online Question Pro platform using the survey method. A total of 280 usable questionnaires were included in the analysis. The mean and percentage values of the data obtained from the participants enabled the determination of the highest and lowest gamification and personality types. Research hypotheses were tested by correlation analysis. According to the research findings, the disruptive gamification user type and the responsible personality type were highest score among tourism students. As a result of the hypothesis tests, a negative relationship was determined between gamification user types and personality types. The results of the research reveal that creating personas and gamification designs within the framework of personality and gamification user types of employees in tourism and other sectors will play a key role in the success of the application. It has been concluded that the Gen Z exists with different personality types in the physical and virtual worlds. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Aksaray University Faculty of Economics & Administrative Sciences / Aksaray Üniversitesi Iktisadi ve Idari Bilimler Fakültesi Dergisi is the property of Aksaray University and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Journal of Humanities & Tourism Research (JoHUT) is the property of Journal of Humanities & Tourism Research and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Journal of Social Sciences Research / Sosyal Bilimler Arastirmalari Dergisi is the property of ODU Journal of Social Sciences Research and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Psychological rich life consists of experiences and emotions that change and differentiate the perspectives of employees. Employees with a high psychologically rich life can add value to their skills, which are important in hotel businesses, such as creativity and communication skills. According to personality traits, each individual's approach to events and phenomena may be different. Thus, the thoughts, feelings and experiences of individuals in life can be at different levels. In this context, the main purpose of the research is to determine the level of influence of the personality traits of the employees on their psychologically rich life. Within the scope of the purpose of the research, the universe of the study is the employees in the hotel enterprises in Antalya, and the sample of the study is the employees working in the 5-star hotel enterprises in Antalya. The questionnaire form prepared in this direction was applied to the employees of 5-star hotel businesses in Antalya between 10-15 February 2022 with the judicial sampling technique and 390 questionnaires were reached. As a result of the analyzes carried out, it was concluded that the personality traits of extraversion, openness to experience, responsibility and emotional stability significantly affect the psychologically rich life. It has been determined that the personality trait of agreeableness has no effect on the psychologically rich life. [ABSTRACT FROM AUTHOR]

The main purpose of this study is to examine the possible differentiations of the stress sources that employees in the accommodation sector, according to the department they work, especially the blueand white-collar distinction. The field research was carried out within the scope of four- and five-star hotels in Istanbul. As a research method, "Semi-Structured Interview" technique was applied. Interviews were held with 6 blue-collar and 6 white-collar employees working in different units of four- and fivestar hotels operating in Istanbul. Content analysis was applied to the data obtained with the MAXQDA qualitative data analysis program. According to the findings obtained, while task intensity, work area and managerial decisions create stress in white-collar employees; Stress in blue-collar employees arises from managerial decisions. It has been determined that relations with guests and employees' thinking that their own departments are more stressful are common sources of stress. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Abant Social Sciences / Abant Sosyal Bilimler Dergisi is the property of Journal of Abant Social Sciences and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This research aims to describe the factors and patterns of relationships involved in dominant professional skills development by focusing on social skills that influence organizational learning for business sustainability and operational efficiency enhancement. The research provides guidelines that hotel businesses in Phuket Province can use to implement strategies in a currently rapidly-changing and competitive environment. This study shows that professional and social skills influencing the organizational performance of the hotel businesses in Phuket include communication, leadership, problem solving, and teamwork skill. This analytical result is based on resource -based and service innovation theories and can be used to improve organizations operating performance. [ABSTRACT FROM AUTHOR]

The goal of creating, forming, and developing businesses in general and hotel businesses in particular has the ultimate goal of profit, high and stable profitability is the goal that any business However, due to the specific business line, in addition to the experience factor of the manager, the size and composition of the board of directors, the brand, the location of the hotel or the satisfaction of the customers. customers and employees... decide the profitability of the hotel business, sustainable factors such as types of risks may be encountered: Risks on hotel development strategy; Brand reputation risk; Financial risks... also have a significant impact. The problem is how to strengthen the risk management that hotel businesses face in business and at the same time increase the profitability of the business. In practice, there are many methods to measure risk, but one of the most widely accepted methods of predicting risk and bankruptcy today is the US economist's Z-score. Edward I. Altman, New York University faculty member set. In the US, about 95% of bankruptcies are forecast from the Z-score one year before bankruptcy, but this rate drops to just 74% for 2-year forecasts. From the initial Z-index forecast, Professor Edward I. Altman has developed it into Z' and Z" to be applicable to each type and industry of the business. The Z" coefficient is similar to the S&P credit rating. [ABSTRACT FROM AUTHOR]

Hotel businesses continue to grow rapidly on an international scale. In addition, the need to understand the needs and desires of customers is increasing in parallel with this situation. The competitive environment in which hotel businesses are located is critical in that these businesses have a wide range of resources and more flexible forms to meet the needs of the changing market. Today, hotel businesses need market-oriented practices in order to strive in the intensely competitive market and to create superior performance and competitive advantage. Market orientation is a key mechanism by which service businesses understand their current and potential customers. At the same time, in the global market for important service businesses such as hotel businesses, managers must understand the behavior of guests from many countries and uncover the increase in customer demands. Therefore, this study aims to determine the perspectives of managers working in hotel businesses on market orientation and market practices. In the study, the data were obtained through in-depth interviews with the managers of the 5 star hotels in the Alanya region. The answers to the questions posed to the managers within the scope of market orientation practices were coded in the Nvivo 12 package program and inferences were made by creating various themes. The results of the study are important in terms of presenting up-to-date data for the sector and practitioners. [ABSTRACT FROM AUTHOR]

Employer branding is a crucial value that creates attractiveness for both talented potential candidates and qualified employees. The employer brand perception of the generation Z can play a decisive role in choosing the workplace for the first step of an impressive career. The main purpose of the research is to determine the effect of employer branding on the workplace choice of employees in generation Z in hospitality businesses. In the research, the dimensions of the employer brand were determined as value perception, career and development opportunities, corporate reputation, economic factors, working conditions and social factors. The data were collected through a questionnaire form in the face to face interviews with generation Z employees (661 people) in international and national brand hotels in the Antalya and Muğla regi-ons. Structural Equation Modelling (SEM) was used to analyse the data. As a result, the findings have indicated that the employer brand affects the workplace choice of employees in generation Z in hospitality businesses. [ABSTRACT FROM AUTHOR]

Copyright of Erciyes Akademi is the property of Erciyes Universitesi Sosyal Bilimler Dergisi and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Loyalty programs applied in hotels are one of the most important sales promotion tools used to ensure customer retention. In this direction, the aim of the research is to get an evaluation on hotel loyalty programs from the perspective of international hotel managers. The data were collected through semi-structured interviews from the managers of international chain hotels operating in Istanbul and Ankara. The interviews were held in February 2020 and the obtained data were subjected to content analysis. It had been determined that the main expectations of managers from the loyalty programs were the knowing their customers, ensuring customer retention and increasing revenues accordingly. The most important issue in ensuring customer loyalty was found to be the advantages offered by hotel businesses within the scope of the loyalty program. In the implementation of loyalty programs, it was revealed that personnel and promotional expenses were the highest cost items. It had been determined that the most common problems were system-related problems and thus the solutions were usually developed at the business level. It had been found that the key success factor of loyalty program implementation was the business itself. The study concludes with the proposal that hotel managers should develop and implement a balanced loyalty program providing the maximum benefit for both the business and the customer. [ABSTRACT FROM AUTHOR]

Copyright of Academica Turistica is the property of University of Primorska, Faculty of Tourism Studies - Turistica and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Journal of Travel & Hospitality Management / Seyahat ve Otel İşletmeciliği Dergisi is the property of SIMEDYA and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

In hotel businesses, on-time fulfillment of customer demands and expectations is critically dependent on the success of supply chain management and its applications, which is rarely seen at the forefront. Meanwhile, the service and labor-intensive work of accommodation businesses separates the hotel supply chains from production-oriented structures and directs them to a service-oriented structure. Those structures are based on simultaneously providing the supply practices for the general and the instant needs of the customers. This study aims to determine whether there is a significant relationship between supply chain applications and business performance in hotel businesses. For this purpose, the data obtained from 453 employees in 23 hotel businesses operating in the Bursa province were used to analyze the hypotheses. Findings of the analysis revealed that supply chain applications such as the use of information technologies, delivery applications and logistics integration positively affect the performance of hotel enterprises, whereas strategic supplier partnerships did not provide this effect within the scope of the sample. [ABSTRACT FROM AUTHOR]

The main purpose of the research is to evaluate the e-complaints for increasing the service quality of the hotels operating in Sarıkamış district of Kars province. It is important to examine the e-complaints about Sarıkamış hotels and to increase the quality of service accordingly, as this affects the occupancy rate of the hotels. Phenomenological design was used in the qualitative research. In this context, the "TripAdvisor" website was examined and ecomplaints made against hotel businesses were obtained. The criterion sampling method, which is one of the purposeful sampling methods, was used in order to determine the hotel businesses with e-complaints. Content analysis was determined as a data analysis strategy. "Maxqda 18" software program was preferred for data analysis. The data were processed using deductive and inductive methods. In this direction, firstly, the closed code system was used and the themes and sub-themes were created as a result of the review of the literature. Then, the themes and sub-themes determined by using the open code system were reviewed once more. As a result of the analysis, a total main theme and five sub-themes related to this theme were formed. As a result of the research, "service quality" was determined as the main theme. Depending on this main theme, five sub-themes were obtained: “reliability”, “tangible characteristics”, “trust”, “instant service delivery” and “empathy”. In line with the results of the research, some suggestions have been made in terms of increasing the service quality of hotel businesses. [ABSTRACT FROM AUTHOR]

Bu araştırma otel işletmelerinde öğrenilmiş güçlülük düzeylerinin belirlenmesi ve otel çalışanlarının öğrenilmiş güçlülük düzeylerinin demografik değişkenlere göre farklılık gösterip göstermediğini tespit etmek amacıyla yapılmıştır. Araştırmada Rosenbaum tarafından geliştirilen “Öğrenilmiş Güçlülük Ölçeği” kullanılmıştır. Veriler Kapadokya bölgesindeki 4 ve 5 yıldızlı otel işletmelerindeki 360 çalışana uygulanan anket tekniğiyle toplanmıştır. Verilerin analizinde t-testi ve ANOVA kullanılmıştır. Araştırmanın sonucunda otel çalışanlarının öğrenilmiş güçlülük düzeylerinin orta düzeyde olduğu ve otel çalışanlarının öğrenilmiş güçlülük düzeylerinin demografik özelliklere göre değişmediği gözlemlenmiştir.

Copyright of Journal of Travel & Hospitality Management / Seyahat ve Otel İşletmeciliği Dergisi is the property of SIMEDYA and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The main purpose of this study is to determine in which areas the hotel businesses within the scope of the Smart Beyoğlu project, which is one of the smart tourism destination applications, use the QR code application and to reveal the positive and negative aspects of the application. In order to realize this aim, semi-structured interview technique was applied with managers from eight hotels used QR code and data were obtained. Descriptive analysis technique was used in the analysis of these data. As a result of the analyzes, it was concluded that the Smart Beyoğlu project has not been used effectively yet, and QR code applications are mostly used in promotional brochures and consumer satisfaction purpose in hotel establishments. However, QR code application in the research; While it is seen as a great advantage in terms of fast, easy and low cost; The disadvantage of this application has been identified as not yet widespread use. [ABSTRACT FROM AUTHOR]

This research is carried out to find out the role of price perception components in hotel preferences. In this study, quantitative research method was used and a survey was conducted as a data collection method. The scope of the research are consists in public employees in Karabük province. According to the findings of the research, According to the findings of the research, it was determined that the public employees working in the province of Karabük made a comparison between the money they spent and the service they received in addition to getting the money they paid in their hotel preferences. In addition, it was determined that when they preferred a hotel with high prices they did not perceive the price as an indicator of prestige. According to the results of the research hypotheses, it was determined that there was a positive and meaningful relationship between price-quality and both prestige sensitivity and value consciousness, while there was a meaningless relationship with price consciousness. On the other hand, weak negative and meaningful relationships were determined between prestige sensitivity and value consciousness. Finally, there was determined a positive relationship between price consciousness and value consciousness. According to these results, it is considered that hotel customers should give importance especially to price perception variables. [ABSTRACT FROM AUTHOR]

Copyright of Bartin University Journal of Faculty of Economics & Administrative Sciences / Bartın Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi is the property of Bartin University, Faculty of Economics & Administrative Sciences and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Afyon Kocatepe University Journal of Social Sciences / Afyon Kocatepe Üniversitesi Sosyal Bilimler Dergisi is the property of Afyon Kocatepe University (AKU) Sosyal Bilimler Enstitusu and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The aim of this study is to investigate the relationship between potential and realized absorptive capacity and cost advantage. This research was questioned by the quality department managers of the five star green star certificated hotels operating in Antalya through surveys and supporting interview forms. The reason for the selection of hotels with a green star certificate within the scope of the research is the positive results of the increasing in the environment-friendly business practices observed in the hospitality sector on the competitive advantage in recent years. The motivating factor in the present study is that in the literature, a limited number of studies were found that reveal the relationship of the cost-leadership strategy with the absorptive capacity that is described as acquisition, assimilation, transformation and exploitation of the knowledge on the environmental-friendly activities of hotels. With an empirical study of 9 semi-structured interviews with quality managers and 74 surveys of five star environmental friendly hotels in Antalya, both quantitative and qualitative findings provide evidence that potential and realized absorptive capacity reduce operational costs in environmental-friendly activities at hotels. In addition, the findings have shown that realized absorptive capacity has a mediating effect on the relationship between potential absorptive capacity and cost advantage. [ABSTRACT FROM AUTHOR]

Bir rekreasyon işletmesi olarak değerlendirebileceğimiz turizm işletmeleri, çekiciliklerini arttırmak, daha fazla müşteri çekmek ve gelirlerini en üst düzeye çıkarabilmek için bünyelerinde çeşitli rekreasyonel faaliyetler gerçekleştirmektedir. Rekreasyonel faaliyetler, konaklama işletmeleri için önemli bir çekicilik unsuru ve gelir kaynağı olmanın yanında pazarlama ve tanıtma aracı olarak da önemli bir işlev görmektedir. Günümüzde çevrimiçi pazarlama faaliyetlerinin öneminin artmasıyla birlikte işletmelerin web sayfalarında yaptıkları uygulamalar işletme imajı ve pazarlama açısından önem taşımaktadır. Bu çalışmada, Antalya bölgesinde faaliyet gösteren beş yıldızlı 295 konaklama işletmesinin web sayfalarında yer alan rekreasyonel faaliyetler içerik analizi yöntemiyle incelenmiştir. İnceleme sonucunda, araştırmada yer alan konaklama işletmelerinin web sayfalarının, hem rekreasyonel faaliyetler, hem de web sayfalarının içerik ve düzenleri açısından yetersiz oldukları belirlenmiştir. Araştırma sonunda bu yetersizliklere ilişkin öneriler sunulmuştur.

Emek-yoğun özellik gösteren otel işletmelerinde çalışma saatlerinin uzun ve düzensiz olması, özellikle müşterilerle yüz yüze temas halinde olan personelin tükenmişlik düzeyinin artmasına neden olabilmektedir. Maslach vd. 2001; 399 tükenmişlik kavramını, işi gereği insanlarla yoğun bir ilişki içerisinde olan bireylerde görülen duygusal tükenme, duyarsızlaşma ve düşük kişisel başarı hissi şeklinde tanımlamaktadırlar. Literatürde tükenmişlik ağırlıklı olarak; duygusal tükenme, duyarsızlaşma ve kişisel başarıda azalma hissi olmak üzere üç boyutta incelenmektedir. Duygusal tükenme, kişinin duygusal kaynaklarının aşırı zorlanmış ve bitmiş olması durumudur. Duyarsızlaşma, müşterilere karşı negatif, duygusuz ya da aşırı tepkili olmayı ifade eden bir kavramdır. Kişisel başarıda azalma hissi ise, kişinin işi ile ilgili yeterlilik ve verimliliğinin düştüğüne inanmasıdır. Çalışanların tükenmişlik düzeylerinin artmasına neden bireysel ve örgütsel faktörler söz konusu olabilir. Bu araştırmada tükenmişliğe neden olan duygusal emek kavramına odaklanılmıştır. Hoschchild 1983; 7 , hostesler üzerinde yapmış olduğu çalışmada duygusal emeği, “herkes tarafından gözlenebilen jest ve mimik hareketleri oluşturma amaçlı duygu yönetimi” şeklinde tanımlamıştır. Duygusal emek ise yüzeysel davranış ve derinlemesine davranış olmak üzere iki boyutta ele alınmıştır. Yüzeysel davranış gerçekte hissedilmeyen duyguların hissediliyormuş gibi yapılmasıdır. Derin davranış ise, çalışanın davranış kuralları gereği sergilemesi gereken duyguyu gerçekten hissetmeye çalışmasıdır. Bu çalışmanın amacı, Nevşehir ilinde bulunan 4 ve 5 yıldızlı otel işletmelerinde önbüro, kat hizmetleri ve yiyecek-içecek bölümlerinde çalışan işgörenlerin duygusal emek davranışlarının tükenmişlik üzerindeki etkisini belirlemektir. Bu amaca ulaşabilmek için, Nevşehir’de bulunan 4 ve 5 yıldızlı otel işletmelerinde çalışan işgörenlerden anket tekniği kullanılarak toplanan veriler analiz edilmiştir. Regresyon analizi sonuçlarına göre; duygusal emeğin derin davranış boyutunun tükenmişliğin duygusal tükenme ve duyarsızlaşma boyutları üzerinde negatif yönlü anlamlı, kişisel başarı hissi boyutu üzerinde ise pozitif yönlü ve anlamlı etkiye sahip olduğu görülmüştür. Yüzeysel davranış boyutunun ise sadece duyarsızlaşma boyutu üzerinde pozitif yönlü ve anlamlı bir etkiye sahip olduğu, duygusal tükenme ve kişisel başarı hissi boyutları üzerinde anlamlı bir etkiye sahip olmadığı tespit edilmiştir. Ayrıca, araştırmanın sınırlılıkları ve gelecek araştırmalara yönelik önerilere yer verilmiştir.