1. Website Design of West Corner Hotel to Improve Service Operations.
- Author
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Cadorniga, Milstein Rei, Cruz, Ashly Mariel, Dela Cruz, Coleen, and Intal, Grace Lorraine
- Subjects
WEB design ,INFORMATION storage & retrieval systems ,CUSTOMER satisfaction ,REENGINEERING (Management) ,BUSINESS process management - Abstract
The study was conducted to West Corner Hotel, a budget-friendly hotel to improve the overall operations by utilizing information system and technology. As the management plans on implementing information strategies, the researchers proposed a website that will address the issues that had an impact to the level of customer satisfaction. Furthermore, the researchers used Business Process Re-engineering (BPR) methodology and Design Thinking approach in determining customers experiences, analyze those experiences to identify their needs, concerns and issues and come up with the design of the website that will address those issues or concerns. [ABSTRACT FROM AUTHOR]
- Published
- 2022