Website Design of West Corner Hotel to Improve Service Operations.

The study was conducted to West Corner Hotel, a budget-friendly hotel to improve the overall operations by utilizing information system and technology. As the management plans on implementing information strategies, the researchers proposed a website that will address the issues that had an impact to the level of customer satisfaction. Furthermore, the researchers used Business Process Re-engineering (BPR) methodology and Design Thinking approach in determining customers experiences, analyze those experiences to identify their needs, concerns and issues and come up with the design of the website that will address those issues or concerns. [ABSTRACT FROM AUTHOR]