1. Secure Email -- A Usability Study
- Author
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Ahmed Abdelmaksoud, Adrian Reuter, Wadie Lemrazzeq, Karima Boudaoud, Marco Winckler, Technische Universität Munchen - Université Technique de Munich [Munich, Allemagne] (TUM), Laboratoire d'Informatique, Signaux, et Systèmes de Sophia Antipolis (I3S), Université Nice Sophia Antipolis (1965 - 2019) (UNS), COMUE Université Côte d'Azur (2015-2019) (COMUE UCA)-COMUE Université Côte d'Azur (2015-2019) (COMUE UCA)-Centre National de la Recherche Scientifique (CNRS)-Université Côte d'Azur (UCA), Scalable and Pervasive softwARe and Knowledge Systems (Laboratoire I3S - SPARKS), COMUE Université Côte d'Azur (2015-2019) (COMUE UCA)-COMUE Université Côte d'Azur (2015-2019) (COMUE UCA)-Centre National de la Recherche Scientifique (CNRS)-Université Côte d'Azur (UCA)-Université Nice Sophia Antipolis (1965 - 2019) (UNS), Web-Instrumented Man-Machine Interactions, Communities and Semantics (WIMMICS), Inria Sophia Antipolis - Méditerranée (CRISAM), Institut National de Recherche en Informatique et en Automatique (Inria)-Institut National de Recherche en Informatique et en Automatique (Inria)-Scalable and Pervasive softwARe and Knowledge Systems (Laboratoire I3S - SPARKS), COMUE Université Côte d'Azur (2015-2019) (COMUE UCA)-COMUE Université Côte d'Azur (2015-2019) (COMUE UCA)-Centre National de la Recherche Scientifique (CNRS)-Université Côte d'Azur (UCA)-Laboratoire d'Informatique, Signaux, et Systèmes de Sophia Antipolis (I3S), Interactive Critical Systems (IRIT-ICS), Institut de recherche en informatique de Toulouse (IRIT), Université Toulouse Capitole (UT Capitole), Université de Toulouse (UT)-Université de Toulouse (UT)-Université Toulouse - Jean Jaurès (UT2J), Université de Toulouse (UT)-Université Toulouse III - Paul Sabatier (UT3), Université de Toulouse (UT)-Centre National de la Recherche Scientifique (CNRS)-Institut National Polytechnique (Toulouse) (Toulouse INP), Université de Toulouse (UT)-Toulouse Mind & Brain Institut (TMBI), Université Toulouse - Jean Jaurès (UT2J), Université de Toulouse (UT)-Université de Toulouse (UT)-Université Toulouse III - Paul Sabatier (UT3), Université de Toulouse (UT)-Université Toulouse Capitole (UT Capitole), Université de Toulouse (UT), Matthew Bernhard, Andrea Bracciali, L. Jean Camp, Shin'ichiro Matsuo, Alana Maurushat, Peter B. Rønne, Massimiliano Sala, Université Nice Sophia Antipolis (... - 2019) (UNS), COMUE Université Côte d'Azur (2015-2019) (COMUE UCA)-COMUE Université Côte d'Azur (2015-2019) (COMUE UCA)-Centre National de la Recherche Scientifique (CNRS)-Université Côte d'Azur (UCA)-Université Nice Sophia Antipolis (... - 2019) (UNS), Université Toulouse 1 Capitole (UT1), Université Fédérale Toulouse Midi-Pyrénées-Université Fédérale Toulouse Midi-Pyrénées-Université Toulouse - Jean Jaurès (UT2J)-Université Toulouse III - Paul Sabatier (UT3), Université Fédérale Toulouse Midi-Pyrénées-Centre National de la Recherche Scientifique (CNRS)-Institut National Polytechnique (Toulouse) (Toulouse INP), Université Fédérale Toulouse Midi-Pyrénées-Université Toulouse 1 Capitole (UT1), Université Fédérale Toulouse Midi-Pyrénées, and Technische Universität München [München] (TUM)
- Subjects
FOS: Computer and information sciences ,050101 languages & linguistics ,User study ,Computer Science - Cryptography and Security ,computer.internet_protocol ,Computer science ,Internet privacy ,Usability ,Computer Science - Human-Computer Interaction ,Face (sociological concept) ,02 engineering and technology ,S/MIME ,Encryption ,Human-Computer Interaction (cs.HC) ,MIME ,Public-key cryptography ,[INFO.INFO-CR]Computer Science [cs]/Cryptography and Security [cs.CR] ,Software ,Email encryption ,Identity theft ,Mail encryption ,0202 electrical engineering, electronic engineering, information engineering ,0501 psychology and cognitive sciences ,[INFO.INFO-HC]Computer Science [cs]/Human-Computer Interaction [cs.HC] ,business.industry ,05 social sciences ,PGP ,pEp ,020201 artificial intelligence & image processing ,business ,computer ,Cryptography and Security (cs.CR) - Abstract
International audience; Several end-to-end encryption technologies for emails such as PGP and S/MIME exist since decades. However, end-to-end encryption is barely applied. To understand why users hesitate to secure their email communication and which usability issues they face with PGP, S/MIME as well as with pEp (Pretty Easy Privacy), a fairly new technology, we conducted an online survey and user testing. We found that more than 60% of e-mail users are unaware of the existence of such encryption technologies and never tried to use one. We observed that above all, users are overwhelmed with the management of public keys and struggle with the setup of encryption technology in their mail software. Even though users struggle to put email encryption into practice, we experienced roughly the same number of users being aware of the importance of email encryption. Particularly, we found that users are very concerned about identity theft, as 78% want to make sure that no other person is able to write email in their name.
- Published
- 2021
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