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Secure Email -- A Usability Study
- Source :
- FC 2020: Workshops, International Conference on Financial Cryptography and Data Security, Financial Cryptography and Data Security: FC 2020 International Workshops, AsiaUSEC, CoDeFi, VOTING, and WTSC, Kota Kinabalu, Malaysia, February 14, 2020, Revised Selected Papers ; ISBN 978-3-030-54454-6, International Workshops, AsiaUSEC, CoDeFi, VOTING, and WTSC @ International Conference on Financial Cryptography and Data Security (FC 2020), International Workshops, AsiaUSEC, CoDeFi, VOTING, and WTSC @ International Conference on Financial Cryptography and Data Security (FC 2020), Feb 2020, Kota Kinabal, Malaysia. pp.36-46, ⟨10.1007/978-3-030-54455-3_3⟩, Financial Cryptography and Data Security ISBN: 9783030544546
- Publication Year :
- 2021
-
Abstract
- International audience; Several end-to-end encryption technologies for emails such as PGP and S/MIME exist since decades. However, end-to-end encryption is barely applied. To understand why users hesitate to secure their email communication and which usability issues they face with PGP, S/MIME as well as with pEp (Pretty Easy Privacy), a fairly new technology, we conducted an online survey and user testing. We found that more than 60% of e-mail users are unaware of the existence of such encryption technologies and never tried to use one. We observed that above all, users are overwhelmed with the management of public keys and struggle with the setup of encryption technology in their mail software. Even though users struggle to put email encryption into practice, we experienced roughly the same number of users being aware of the importance of email encryption. Particularly, we found that users are very concerned about identity theft, as 78% want to make sure that no other person is able to write email in their name.
- Subjects :
- FOS: Computer and information sciences
050101 languages & linguistics
User study
Computer Science - Cryptography and Security
computer.internet_protocol
Computer science
Internet privacy
Usability
Computer Science - Human-Computer Interaction
Face (sociological concept)
02 engineering and technology
S/MIME
Encryption
Human-Computer Interaction (cs.HC)
MIME
Public-key cryptography
[INFO.INFO-CR]Computer Science [cs]/Cryptography and Security [cs.CR]
Software
Email encryption
Identity theft
Mail encryption
0202 electrical engineering, electronic engineering, information engineering
0501 psychology and cognitive sciences
[INFO.INFO-HC]Computer Science [cs]/Human-Computer Interaction [cs.HC]
business.industry
05 social sciences
PGP
pEp
020201 artificial intelligence & image processing
business
computer
Cryptography and Security (cs.CR)
Subjects
Details
- Language :
- English
- ISBN :
- 978-3-030-54454-6
- ISBNs :
- 9783030544546
- Database :
- OpenAIRE
- Journal :
- FC 2020: Workshops, International Conference on Financial Cryptography and Data Security, Financial Cryptography and Data Security: FC 2020 International Workshops, AsiaUSEC, CoDeFi, VOTING, and WTSC, Kota Kinabalu, Malaysia, February 14, 2020, Revised Selected Papers ; ISBN 978-3-030-54454-6, International Workshops, AsiaUSEC, CoDeFi, VOTING, and WTSC @ International Conference on Financial Cryptography and Data Security (FC 2020), International Workshops, AsiaUSEC, CoDeFi, VOTING, and WTSC @ International Conference on Financial Cryptography and Data Security (FC 2020), Feb 2020, Kota Kinabal, Malaysia. pp.36-46, ⟨10.1007/978-3-030-54455-3_3⟩, Financial Cryptography and Data Security ISBN: 9783030544546
- Accession number :
- edsair.doi.dedup.....ce8ed69f33af6483f98530f4ac5e7a17
- Full Text :
- https://doi.org/10.1007/978-3-030-54455-3_3⟩