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Secure Email -- A Usability Study

Authors :
Ahmed Abdelmaksoud
Adrian Reuter
Wadie Lemrazzeq
Karima Boudaoud
Marco Winckler
Technische Universität Munchen - Université Technique de Munich [Munich, Allemagne] (TUM)
Laboratoire d'Informatique, Signaux, et Systèmes de Sophia Antipolis (I3S)
Université Nice Sophia Antipolis (1965 - 2019) (UNS)
COMUE Université Côte d'Azur (2015-2019) (COMUE UCA)-COMUE Université Côte d'Azur (2015-2019) (COMUE UCA)-Centre National de la Recherche Scientifique (CNRS)-Université Côte d'Azur (UCA)
Scalable and Pervasive softwARe and Knowledge Systems (Laboratoire I3S - SPARKS)
COMUE Université Côte d'Azur (2015-2019) (COMUE UCA)-COMUE Université Côte d'Azur (2015-2019) (COMUE UCA)-Centre National de la Recherche Scientifique (CNRS)-Université Côte d'Azur (UCA)-Université Nice Sophia Antipolis (1965 - 2019) (UNS)
Web-Instrumented Man-Machine Interactions, Communities and Semantics (WIMMICS)
Inria Sophia Antipolis - Méditerranée (CRISAM)
Institut National de Recherche en Informatique et en Automatique (Inria)-Institut National de Recherche en Informatique et en Automatique (Inria)-Scalable and Pervasive softwARe and Knowledge Systems (Laboratoire I3S - SPARKS)
COMUE Université Côte d'Azur (2015-2019) (COMUE UCA)-COMUE Université Côte d'Azur (2015-2019) (COMUE UCA)-Centre National de la Recherche Scientifique (CNRS)-Université Côte d'Azur (UCA)-Laboratoire d'Informatique, Signaux, et Systèmes de Sophia Antipolis (I3S)
Interactive Critical Systems (IRIT-ICS)
Institut de recherche en informatique de Toulouse (IRIT)
Université Toulouse Capitole (UT Capitole)
Université de Toulouse (UT)-Université de Toulouse (UT)-Université Toulouse - Jean Jaurès (UT2J)
Université de Toulouse (UT)-Université Toulouse III - Paul Sabatier (UT3)
Université de Toulouse (UT)-Centre National de la Recherche Scientifique (CNRS)-Institut National Polytechnique (Toulouse) (Toulouse INP)
Université de Toulouse (UT)-Toulouse Mind & Brain Institut (TMBI)
Université Toulouse - Jean Jaurès (UT2J)
Université de Toulouse (UT)-Université de Toulouse (UT)-Université Toulouse III - Paul Sabatier (UT3)
Université de Toulouse (UT)-Université Toulouse Capitole (UT Capitole)
Université de Toulouse (UT)
Matthew Bernhard
Andrea Bracciali
L. Jean Camp
Shin'ichiro Matsuo
Alana Maurushat
Peter B. Rønne
Massimiliano Sala
Université Nice Sophia Antipolis (... - 2019) (UNS)
COMUE Université Côte d'Azur (2015-2019) (COMUE UCA)-COMUE Université Côte d'Azur (2015-2019) (COMUE UCA)-Centre National de la Recherche Scientifique (CNRS)-Université Côte d'Azur (UCA)-Université Nice Sophia Antipolis (... - 2019) (UNS)
Université Toulouse 1 Capitole (UT1)
Université Fédérale Toulouse Midi-Pyrénées-Université Fédérale Toulouse Midi-Pyrénées-Université Toulouse - Jean Jaurès (UT2J)-Université Toulouse III - Paul Sabatier (UT3)
Université Fédérale Toulouse Midi-Pyrénées-Centre National de la Recherche Scientifique (CNRS)-Institut National Polytechnique (Toulouse) (Toulouse INP)
Université Fédérale Toulouse Midi-Pyrénées-Université Toulouse 1 Capitole (UT1)
Université Fédérale Toulouse Midi-Pyrénées
Technische Universität München [München] (TUM)
Source :
FC 2020: Workshops, International Conference on Financial Cryptography and Data Security, Financial Cryptography and Data Security: FC 2020 International Workshops, AsiaUSEC, CoDeFi, VOTING, and WTSC, Kota Kinabalu, Malaysia, February 14, 2020, Revised Selected Papers ; ISBN 978-3-030-54454-6, International Workshops, AsiaUSEC, CoDeFi, VOTING, and WTSC @ International Conference on Financial Cryptography and Data Security (FC 2020), International Workshops, AsiaUSEC, CoDeFi, VOTING, and WTSC @ International Conference on Financial Cryptography and Data Security (FC 2020), Feb 2020, Kota Kinabal, Malaysia. pp.36-46, ⟨10.1007/978-3-030-54455-3_3⟩, Financial Cryptography and Data Security ISBN: 9783030544546
Publication Year :
2021

Abstract

International audience; Several end-to-end encryption technologies for emails such as PGP and S/MIME exist since decades. However, end-to-end encryption is barely applied. To understand why users hesitate to secure their email communication and which usability issues they face with PGP, S/MIME as well as with pEp (Pretty Easy Privacy), a fairly new technology, we conducted an online survey and user testing. We found that more than 60% of e-mail users are unaware of the existence of such encryption technologies and never tried to use one. We observed that above all, users are overwhelmed with the management of public keys and struggle with the setup of encryption technology in their mail software. Even though users struggle to put email encryption into practice, we experienced roughly the same number of users being aware of the importance of email encryption. Particularly, we found that users are very concerned about identity theft, as 78% want to make sure that no other person is able to write email in their name.

Details

Language :
English
ISBN :
978-3-030-54454-6
ISBNs :
9783030544546
Database :
OpenAIRE
Journal :
FC 2020: Workshops, International Conference on Financial Cryptography and Data Security, Financial Cryptography and Data Security: FC 2020 International Workshops, AsiaUSEC, CoDeFi, VOTING, and WTSC, Kota Kinabalu, Malaysia, February 14, 2020, Revised Selected Papers ; ISBN 978-3-030-54454-6, International Workshops, AsiaUSEC, CoDeFi, VOTING, and WTSC @ International Conference on Financial Cryptography and Data Security (FC 2020), International Workshops, AsiaUSEC, CoDeFi, VOTING, and WTSC @ International Conference on Financial Cryptography and Data Security (FC 2020), Feb 2020, Kota Kinabal, Malaysia. pp.36-46, ⟨10.1007/978-3-030-54455-3_3⟩, Financial Cryptography and Data Security ISBN: 9783030544546
Accession number :
edsair.doi.dedup.....ce8ed69f33af6483f98530f4ac5e7a17
Full Text :
https://doi.org/10.1007/978-3-030-54455-3_3⟩