Author: "Peterson, Kathleen M." / Topic: business - Searchworks@Jio Institute Digital Library Search Results

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Author: Peterson, Kathleen M.
Subjects: Call centers -- Case studies -- Human resource management, Employee motivation -- Case studies, Sales management -- Case studies, Sales management, Company personnel management, Business, Business, international
Abstract: Abstract: The author offers an interesting perspective on agent motivation in the Call Centre environment. She views motivation as the result of consistent and effective management practices and challenges managers [...]
Published: 2001

Author: Peterson, Kathleen M.
Subjects: Call centers -- Management, Company business management, Business, Telecommunications industry
Abstract: Like the pilings of the Brooklyn Bridge, organizations must rest upon a solid foundation, one that drives management practices, technology acquisitions, and customer relationships. Without a foundation, call centers will [...]
Published: 2003

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