1. Sentiment analysis of expectation and perception of MILANO EXPO2015 in twitter data: a generalized cross entropy approach
- Author
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Enrico Ciavolino, Amer Ibrahim Al-Omari, Amjad D. Al-Nasser, Mike Hobbs, A. Massafra, Mario Angelelli, Angelo Corallo, Paola Pasca, Laura Fortunato, Corallo, Angelo, Fortunato, Laura, Massafra, Andrea, Pasca, Paola, Angelelli, Mario, Hobbs, Mike, Al-Nasser, Amjad D., Al-Omari, Amer I., and Ciavolino, Enrico
- Subjects
0209 industrial biotechnology ,Computer science ,media_common.quotation_subject ,Computational intelligence ,02 engineering and technology ,Ontology (information science) ,computer.software_genre ,Theoretical Computer Science ,020901 industrial engineering & automation ,Perception ,0202 electrical engineering, electronic engineering, information engineering ,media_common ,business.industry ,Latent semantic analysis ,Event (computing) ,Sentiment analysis ,Sentiment analysis · General cross entropy · Milano EXPO2015 · Latent semantic analysis · Gap analysis · Twitter ,Variety (cybernetics) ,Cross entropy ,020201 artificial intelligence & image processing ,Geometry and Topology ,Artificial intelligence ,business ,computer ,Software ,Natural language processing - Abstract
In this paper, data concerning MILANO EXPO2015 is collected from the official twitter page of the event before and after its opening. In order to extract a semi-supervised ontology and to evaluate the global sentiment around the event, a variety of language processing techniques has been applied on the collected “tweets”: Latent Semantic Analysis, sentiment polarity tracking, along with gap analysis has allowed the semantic evaluation of users’ opinions. Moreover, the generalized cross entropy approach has been applied for the first time on web data, adding prior information on the effect of semantic classes on the global sentiment, improving accuracy and adding detail to the analysis.
- Published
- 2019
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