1. Shifting forms of Engagement: Volunteer Learning in Online Citizen Science
- Author
-
Carsten Østerlund, Mahboobeh Harandi, Corey Brian Jackson, Kevin Crowston, and Laura Trouille
- Subjects
Scope (project management) ,Computer Networks and Communications ,business.industry ,05 social sciences ,02 engineering and technology ,Public relations ,Peer production ,Human-Computer Interaction ,Discussion board ,Outcome variable ,020204 information systems ,0202 electrical engineering, electronic engineering, information engineering ,Citizen science ,0501 psychology and cognitive sciences ,Data recording ,Psychology ,business ,050107 human factors ,Social Sciences (miscellaneous) ,TRACE (psycholinguistics) - Abstract
Peer production projects involve people in many tasks, from editing articles to analyzing datasets. To facilitate mastery of these practices, projects offer a number of learning resources, ranging from project-defined FAQsto individually-oriented search tools and communal discussion boards. However, it is not clear which project resources best support participant learning, overall and at different stages of engagement. We draw onSørensen's framework of forms of presence to distinguish three types of engagement with learning resources:authoritative, agent-centered and communal. We assigned resources from the Gravity Spy citizen-science into these three categories and analyzed trace data recording interactions with resources using a mixed-effects logistic regression with volunteer performance as an outcome variable. The findings suggest that engagement with authoritative resources (e.g., those constructed by project organizers) facilitates performance initially. However, as tasks become more difficult, volunteers seek and benefit from engagement with their own agent-centered resources and community-generated resources. These findings suggest a broader scope for the design of learning resources for peer production
- Published
- 2020