Search

In 1989, many import dealers first learned the true meaning of the phrase, 'new vehicle inventory.' For the first time, they had too much. Through the recession years of 1989, [...]

Some dealers may be getting low on new vehicles. With new vehicles, you are at the mercy of the manufacturer, but not so with used. As your second franchise, used [...]

When I started out to write this article, I began with some research comparing our Database 2000 dealers with clients in my 20 Groups. I was keying in on the [...]

You wouldn't want me as your body shop manager. I have two weeks' experience, and that was over 20 years ago. I was the acting body shop manager at our [...]

One of my favorite sayings is, 'We learn good habits in bad times and bad habits in good times.' When business is great and sales and grosses are up, it [...]

CSI, ESI, CEI and EEI: some of these are common acronyms in our business. Others may be new to you. CSI is, of course, the best known. Customer Satisfaction Index [...]

One of my favorite sayings is, 'We learn good habits in bad times and bad habits in good times.' When business is great and sales and grosses are up, it [...]

You have to get the gross before you can get the net. You can cut the expenses to match you gross levels, but that can be disruptive to you and [...]

Most speed limits in business districts are 35 miles an hour. If your dealership is on a major thoroughfare or highway it could be even higher. What kind of impression [...]

Someone once said to me, 'Profit is an opinion; cash is a fact.' Cash is vital, profits are vital and knowing when something is changing in a negative way is [...]

What is Used / Fixed Coverage? It is the philosophy that adds the used vehicle department gross and variable expense into the Fixed Coverage/Absorption formula. Why is that important? It [...]