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The evolving science around COVID-19 made timely digital communication with policymakers increasingly important for all constituencies. This holds true particularly for the scientific community, where evidence-informed policymaking can influence the effectiveness of public responses. In this context, understanding how to reach policymakers effectively and which policymakers are likely to engage with scientific information delivered through digital mediums is critical. This study provides a novel observational approach to understanding reach with policymakers through science email campaigns. Using a sample of nearly 3000 state policymakers, we assessed data from five digital messaging campaigns. Results indicate four profiles of legislators: those who rarely open and open slowly (Never Openers), those who only opened a couple of emails (Rare Openers), those who open quickly, but do not always open (Intermittent Openers), and those that consistently open quickly (Always Openers). Female legislators and legislators who had served for fewer terms were more likely to be Always Openers or Intermittent Openers, relative to male legislators and legislators who had served more terms. This study reveals patterns of email engagement and indicates science communication efforts may need to adopt more targeted strategies that better reach policymakers who tend to engage less frequently with emailed research content.

Listening is a pervasive and significant act of conservation research and praxis, mattering greatly for the realisation of conservation agendas, not least its ambitions to be outward looking and inclusive in approach. Yet, the value and role of listening has been barely explored in a sustained and reflexive way. This paper is a preliminary schematic of what it might mean to attend to the act of listening, set within the context of a larger field of listening scholarship as well as more specific manoeuvres to embed relational approaches into the study of people and nature interactions. We explore what it means to 'listen well' within the context of conservation, highlighting the importance of recognising listening as a relationship and our positions and power within those relationships; the need to care for the relationship through respect and empathy; and the building of inclusive relationships of listening by attending to how space and time influences understanding. We offer examples of how researchers and practitioners can create spaces for listening, illustrating our discussion with personal reflections about listening practices gained through our various conservation and research careers. We provide approaches and ideas which help the reader—academic and practitioner—to both understand and articulate the value of listening in conservation and relational values of nature. We hope to inspire the wider use of listening-based approaches in conservation research and practice, and the recognition and support from senior managers and funders of what is needed to promote long-term and meaningful relationships between people and nature.

The reclamation case of Benoa Bay, Bali, involves businessmen and cultural observers who want reclamation against residents, artists, cultural observers, and environmentalists who reject reclamation. The fact that there are economic, cultural, and environmental debates between the two sides, in this case, shows that a win-win solution could be achieved. Even so, the end of this case is a zero-sum game, where the party who rejects the reclamation wins the conflict. The future of Benoa Bay is still uncertain because the threat of reclamation always exists. This study applies identity negotiation theory as a cross-cultural communication instrument that can produce win-win solutions. The analysis was carried out on communication events that were documented in the course of the Benoa Bay reclamation case. The results show that the communication problems that occur in the Benoa Bay reclamation case can be resolved using the identity negotiation theory approach. Specifically, it was shown that the Benoa Bay reclamation case occurred multi-level in the socio-historical system of the Balinese and Indonesian people, that this conflict contained elements of moral conflict, that each party had a collection of multifaceted identities, respectful dialogue supported by an open and listening attitude did not occur. the frame that is built is bipolar, and inclusive pluralism does not work. Some recommendations were formulated to lead to a win-win situation in such cases.

Background Open streets events, where roads are temporarily closed to motorized vehicles, can provide safe spaces for physical activity (PA) and become sustainable community infrastructure. Since 2016, we have collaborated with a rural community to implement an open streets event, named ciclovía. In 2019, ciclovía was adopted as a community-wide program. This paper describes the process of building and progressing a ciclovía from a research intervention to a community-adopted program and participation of a rural community in ciclovía. Methods We used community-based participatory research to foster bidirectional learning on how to optimize the content and implementation of ciclovía to be feasible and acceptable for rural communities. The community-academic partnership focused on: 1) understanding the science of ciclovía; 2) learning the implementation process; 3) creating tools to facilitate planning, implementation, and evaluation of ciclovía; and 4) developing transition steps from a research intervention to a community-adopted program. Results The progression of the research intervention to community adoption spanned 2 years. First, the partnership met quarterly to discuss the science of ciclovía, its utility, and its adaptation for rural communities. Second, the partnership studied processes that facilitated ciclovía implementation. Third, the partnership created the ciclovía planning guide and tools for communities to establish their own ciclovía. The guide included forming a planning committee, setting meeting and communication plans, marketing and promotion, and selecting evaluation tools. Fourth, the transition steps from research intervention to community adoption included creating roles and responsibilities, implementing ciclovía using the planning guide, and convening listening sessions for improvement on implementation. Community attendance at ciclovía doubled from 189 individuals (126 children and 63 adults) when it was a research intervention to 394 individuals (277 children and 117 adults) when it was a community program. Conclusions The progression from a research intervention to a community-adopted program encompasses multiple steps that involve bidirectional learning and partnership with the community. Lessons learned from this study are integrated into a disseminatable ciclovía planning guide.

The Covid-19 pandemic has created an unparalleled catastrophe with significant challenges for leadership in schools all over the world. The efforts that schools have put in place for training and preparing for teachers prior to Covid-19 seem to be out of step, thus requiring a reimaging and significant transformation to remain relevant for aspiring teacher leaders. This conceptual paper aims at providing transformative intervention strategies (TIS) to empower teachers to become leaders during Covid-19. Having applied transformative leadership theory and integrative literature review (ILR) as method, this paper suggests that teachers should start with transformative listening and learning, whilst taking advantage of opportunities to be empowered to become leaders. To empower teachers to become leaders during the pandemic and beyond, prospective teacher leaders should embrace opportunities which might come from adjustments and which may enable them to better understand the reasons for transformation. As such, this paper aims to provide transformative intervention strategies to empower teachers to use opportunities afforded to them to become leaders in their schools amid the pandemic and beyond. TIS may assist schools in cultivating an environment where teachers actively work together to display transformative emotional intelligence, transformative autonomy and transformative inclusive leadership. The finding revealed that, if purposefully implemented, TIS may encourage teachers to see the value in growth towards leadership, making the process of transformation in schools that much easier. https://doi.org/10.26803/ijlter.20.9.4

‘Co-production’ is advocated within UK legislation outlining children and young people’s right to be heard and to take part in the development of the services they use. This paper aims to explore u...

In a period where racial inequities in the United States have garnered more attention and discussion as a result of social media (e.g., increased use of the #BlackLivesMatter hashtag; Anderson et al., 2020) and newer generations (Tatum, 2017b), it is important to ensure that communication between cultural groups is effective and produces systemic change. This paper will review the failures of a “post-racial” society, with emphasis on ineffective communication between Black, Indigenous People of Color and non-Black, Indigenous People of Color. The role of the listener during intercultural verbal exchanges will be examined, while highlighting the barriers and harmful results of ineffective communication. A behavioral conceptualization of effective listener behavior will be presented, which if implemented, may maintain and sustain social equity, inclusion, and justice. A call to action will be made to further investigate intercultural communication using behavior-analytic research methodologies and how such research might inform on how to functionally and precisely mediate reinforcement in the fight against racism.

Through an ethnographic study of the Delhi metro and Kumbh fair, this article explores the public address system as an infrastructure of life in urban India. Amplified sound is the singular means to address crowds during emergencies which makes it significant for understanding mass mediation and public safety. Since millions of people travel in the Delhi metro every day, and the Kumbh fair is the largest human gathering in the world, human density and scale as a predominant Southern reality is the premise of this research. It offers an intersubjective understanding of crowds through empathy and care, and reveals the life-saving potentiality of infrastructures when the masses are at risk.

Este artigo pretende registrar uma experiência de Inovação em Tecnologia Social no campo da Psicologia, que tem como proposta refletir e intervir sobre a violência sexual contra a mulher, no município de Niterói -RJ, e tecer com mulheres redes potentes de cuidados a partir dos dispositivos e serviços que o município oferece no âmbito das políticas públicas para o enfrentamento e cultura da paz. Intenta não só dar visibilidade à experiência intitulada “Cuidando de mulheres expostas à violência sexual: empoderando mulheres e tecendo redes”, mas também introduzir, no âmbito da Psicologia, a relevância das chamadas Tecnologias Sociais (TS) e o seu modo de construção de conhecimento baseado em diretrizes como: participação da comunidade, escuta da demanda social, relevância e eficácia social, diálogo entre diferentes saberes, acessibilidade e apropriação das tecnologias, sustentabilidade econômica e inovação e construção cidadã do processo democrático. É uma aposta na potência das TS para a Psicologia.

Our chapter illustrates how citizens can enact varying styles and degrees of political engagement through social media. It also investigates if citizens engage with political content in ways unhindered by national boundaries. We distinguish between three primary types of content styles (factual, partisan and moral) and four degrees of engagement (making, commenting, diffusing and listening). Moreover, we argue that differences in Twitter and Facebook’s digital architectures encourage certain styles and degrees of engagement over others, and that the two social platforms sustain different levels of transnational activity. Supporting our argument with European cases, we suggest that Twitter is more suitable to fulfil social media’s transnational promise than Facebook, which is better adept at stimulating political participation.

At present, assessments which are part and parcel of the teaching and learning process, have gone through leaps and bounds transiting from the conventional face-to-face setting to home-based online platforms as a consequence of the COVID-19 pandemic that is still looming worldwide after more than a year from its first hit. This move is made possible with technology support that has been integrated in all language assessments of different skills. This editorial section previews some issues discussed in literature in relation to the assessments conducted online on four language skills – listening, reading, speaking and writing. The discussion attempts to relate the use of varied digital means and technological aids to the efficacy of the assessments’ constructs in light of their benefits and challenges faced in the transition and administration phases. The section concludes with the call for collaboration between language practitioners and researchers on a platform where ideas and knowledge can be exchanged and eventually implemented in language classes and assessments to facilitate the enhancement of learners learning experience and achievements.

English for Specific Purpose (ESP) runs to equip learners’ English language for their future needs in tertiary education. In the hotel industry, the laborers’ English capabilities are crucial as their duties deal with foreign guests. However, hotel employees’ English language inability was found in a small case. Thus, the ESP argues able to advance labor’s English language skills. This research aims to identify staff’s English needs in the front-desk department by identifying labors’ lacks, wants, and necessities. Furthermore, this paper also seeks the expected ESP course. The data were collected toward three staff and a hotel manager by using the qualitative method. Additionally, interview and participant observation has established in Kapal Garden Hotel, Indonesia. The result are 1.) Speaking and listening are primary skills for a front desk job. It is in line with work necessities that front desk staff’s duties are to communicate with foreign guests. The ESP course is expected to lead the students to pronounce vocabulary in hotels, respond to the conversation in the check-in and check-out situation, explain hotel facilities, direct the guest to a certain place, and understand the various foreign accents. 2.) The staff expects flexible teaching for ESP course design.

This study examined rural funeral directors’ performance of social roles. Seventeen funeral directors were recruited from rural Oklahoma funeral homes for in-depth interviews. Constant comparative ...

During organizational change, organizations increase their listening initiatives to monitor resistance, lower uncertainty, and enhance commitment to change. Scholars have argued that many of these ...

Purpose The purpose of this study is to examine a unique application of mega-events theory in a US health-care organization. The organization hosted 50 virtual listening calls (LCs) in the summer of 2020 to understand and to hear their employees’ voices regarding their emotions about issues of racial injustice and to solicit their ideas for creating a more inclusive workplace. Design/methodology/approach This study used an illustrative, descriptive qualitative design. Using Saldaña’s (2015) structural coding approach, data from 388 employees who voluntarily participated in 50 virtual LCs were analyzed. Findings A total of eight themes with respective subthemes emerged regarding employees’ range of emotions and six themes emerged regarding employees’ specific suggestions for creating a more diverse and inclusive organization. This research suggests that hosting these open, virtual LCs enabled a space for employees to authentically voice their perspectives, learn from each other and afforded a powerful learning opportunity for organizational leaders to inform their diversity and inclusion practices. Originality/value This study represents a unique application of mega-events theory, focuses on pivotal events in the summer of 2020 that have been nationally and globally impactful and demonstrates the power of listening and learning to inform taking action in a health-care organization already constrained with the ongoing Covid-19 pandemic.

The article provides an overview of the main approaches of researchers on the extent to which social media influence the growth of citizen participation. Social media are seen as an arena for developing a consolidated position of government and society. The potential and prospects for online participation in Kazakhstan are analysed. The focus is on social media as a format for constructive dialogue and interaction between authorities and civil society.

PurposeThe aim of this paper is to contribute with increased knowledge of the complex role of internal communication during a crisis like the COVID-19 pandemic. More specifically, the authors want to address the following research questions. How can the overall approach to internal crisis communication during the pandemic be interpreted, and what view of internal crisis communication does this approach reflect? What has been characteristic of the leadership communication during the pandemic? What do coworkers think of their communication role and how well does the internal communication support that role?Design/methodology/approachThis article is based on a case study of an authority with 1,000 employees. The empirical material consists of both documents and interviews. The analyzed documents include steering documents, e-mails to managers from the support function and newsletters from the top manager. The 17 interviews comprise managers, coworkers and communication managers. All interviews were recorded and the authors have conducted verbatim transcriptions.FindingsThe pandemic is an example of a wicked problem that involves a lot of ambiguity. Often organizations try to handle wicked problems by trying to control it through traditional management skills and practices. A pandemic demands a leadership, culture and communicative approach that highlights the importance of coworkers. In the studied organization the authors found knowledge and rhetoric about the value of coworkers and communicative coworkership. However, top management does not encourage, support and award practices that are in line with the espoused culture. The key to success is top managers that walk the talk and act as role models.Practical implicationsCrisis managers and crisis communicators need to focus more on improvisation, flexibility, listening and how to approach and make sense of the uncertain. In general, there is a tendency to rely too much on simple tools and to oversimplify complexity. Complex crises such as the pandemic raise new demands on leadership. Effective crisis leadership in a complex crisis seems to be much more democratic and collaborative than often assumed. If coworkers are expected to act as ambassadors or organizational representatives, they also need to be given better support for that role.Originality/valueThis article highlights the importance of closing the gap between espoused and enacted culture in order to change from a managerialistic internal crisis communication to a process internal crisis communication approach.

Fundamentals of Communication, Intercultural Communication, Relational Communication, Public Speaking.After completing this unit, students should be able to: reduce listening barriers during conver...

This article explores our experiences on a Wellcome Trust-funded project on women’s experiences of ‘everyday health’ in Britain between the 1960s and the 1990s. We explore issues around researching ‘everyday health’, including the generation and interpretation of source materials, and the role of empathy and emotion in interactions with different audiences as we share these materials in public engagement activities. We discuss three case studies of engagement activities to draw out potential uses of source materials and the responses of different audiences to these materials, and reflect on what we have learnt since embarking on these public engagement activities. We took into our interactions with different audiences the belief that fully historicised understandings of ‘health’ enrich individual lives and create new capacities for meaningful action now. The public engagement activities we carried out reinforced this belief, but also caused us to question some of our assumptions. In particular, an activity with trainee healthcare professionals designed to demonstrate how active and empathetic listening can prevent the unintentional infliction of harm in healthcare settings achieved this end—but did so in a way that was itself unintentionally insensitive to the pressures healthcare professionals face. Medical humanities can help to contextualise, nuance and improve healthcare practice—but only through active listening and dialogue across medicine and the humanities. We conclude by considering how these activities, which currently rely on the interpersonal relations of the team with audiences, might be adapted and preserved in digital form beyond the span of the project.

In this study, we address the impact of COVID-19 on classical music concerts. New forms of cultural consumption and their convenience have raised the question as to whether concert halls will still be needed in the future, and whether the audience will take on the extra time and effort to be present in person at a musical artistic event. In an analysis of international surveys, we formed an accurate picture of music listening habits in the period before and during the pandemic. We also administered a survey, completed by 134 music teachers. Although the findings cannot be generalised to society as a whole, the respondents in the sample are well acquainted with the artistic setting and possess sufficient prior experience, so their opinion is relevant to the topic. Despite the convenience of the online space and the rich selection of art available, the interviewed music teachers will still prefer live music events, which offer them a more profound experience.

Purpose The purpose of this paper is to investigate the social media application and the spread of COVID-19 infodemic in Nigeria. Design/methodology/approach A descriptive survey research design was used for this study. A total of 1,200 social media users, regardless of their professions, were randomly selected for the study betweenmid-June and July 2020. Stratified and purposive sampling techniques were used for this study. The questionnaire was designed using Google form and administered using WhatsApp and Telegram to social media users above 18 years old in Nigeria. The data generated was analyzed using descriptive (frequency count) and inferential (mean) statistics, and was presented in tables. Findings It was found that people make use of social media during COVID-19 pandemic for diverse reasons such as listening to announcement to be informed, knowing the necessary measures to take by those infected and spreading up-to-date information on the pandemic. Social media tools were highly used during the COVID-19 pandemic, especially WhatsApp and Zoom. Findings reflected that misinformation was spread on social media. This study also showed that the infodemic associated with COVID-19 is managed by confirming the source of the information before sharing it and trusting information from reliable sources. Research limitations/implications The result of this research will contribute to the body of knowledge on social media application, fake news and the spread of COVID-19 infodemic in Nigeria and beyond. Practical implications Infodemic is a disaster in the health sector. The spread of infodemic is capable of misleading people, losing trust in government, health providers and health regulatory authorities. This study will help social media users to know how to properly manage social media infodemic during a pandemic or any health-related situations. Originality/value This study is novel as it approaches fake news from a COVID-19 perspective. Very few articles emanate from the developing countries in this area. This was because most of the narrative around fake news previously centered around the Western occurrences such as the Iraqi invasion by the USA, the US presidential elections and BREXIT. COVID-19 has demonstrated that the developing world is not immune from fake news as well. This study, therefore, assessed the management of infodemic associated with COVID-19 in Nigeria.

This paper aims to analyze the adequacy of social support practices in the nonproft sector by users and representatives which are part of “Conselho Local de Ação Social (CLAS)” a non-proft organization located in the north of Portugal and focused on the prevention of social exclusion and poverty. A mixed methodological approach was used. A questionnaire was applied to social benefciaries. To complement the results, interviews with the entities that constitute the executive board of CLAS were conducted. It was possible to perceive the discrepancies on the social support provided and measure the assessment given by the entity responsible for the social network. Consequently, we could conclude that the benefciaries of the social response under research perceive a low level of social support received, as opposed to the institutions that perceive a high level of social support provided. This diference in support perception is refected in all the dimensions analyzed. This research supports executors and decision makers responsible for the implementation of local social support policies on the alignment of benefciaries’ expectations as well as contribute on the operation improvement of social networks. As for contributions to the practice, some practical suggestions are advised to social network operators, such as the need for more active listening with feedback for benefciaries, as well as a set of other measures to be implemented regularly in the medium and long term. Regarding contribution to the theory, it is important to mention that the present research is innovative and original as it contributes to clarify and expand the existing literature on social networks in the tertiary sector, based on the analysis of 5 different dimensions of social support. Furthermore, the authors intend to support the welfare of users of the social network under research by increasing the performance of the social network under analysis. info:eu-repo/semantics/publishedVersion

Dating violence (DV) among young people is increasingly recognized as a significant problem and preventive efforts targeting adolescents and young adults are being mobilized to tackle it. However, an accumulating body of evidence shows that these efforts fail to adequately capture young people’s needs, particularly those from diverse cultures and contexts, and to incorporate their perspectives into practice. The present study aimed to address this gap by exploring young people’s views on how DV can be prevented and what they expect from prevention programs in an urban Turkish context, where DV remains an under-studied issue and preventive efforts are only slowly progressing. Toward this goal, a qualitative research design was employed. Thirty-nine college students, aged 18–25, were recruited through convenience sampling and individually interviewed in a semi-structured manner. The interviews were transcribed and thematically analyzed from a social constructionist perspective. The analysis revealed five main themes that indicated young people’s suggestions for and expectations from DV prevention: 1) setting new dating norms, 2) targeting socialization processes, 3) improving relational competence, 4) improving oneself, and 5) managing obstacles. The findings and practice implications are discussed within a contextual-ecological framework in the changing socio-cultural terrain of Turkey. The study highlights the fact that young people’s views can guide the development of effective, contextually relevant, empowering, and collaborative practices, and indicates the value of listening to young people’s voices in the field of DV prevention.

The article describes the state of museums in the past, the impact of monotonous activities in the country on the number of visitors, as well as the introduction of new technologies and their impact on museums. The importance of using new technologies in the provision of their services, quickly focused on the modern period of museums that are among the top 10 world-famous museums, is emphasized. Virtual tours in 3D format of several foreign and patronymic museums and exhibitions with the use of modern technologies and augmented virtual reality indicate that the museum's attendance is increasing both online and offline. The situation in our country shows that significant work needs to be done to increase the number of visitors to museums, including the use of new technologies, good advertising, various promotions. This idea can be confirmed by the results of a survey on the use of augmented reality and virtual reality technologies in the museum in our country. The desire of a total of 179 participants to visit the museum confirms the need to develop this area. In the near future, people's visits to museums may change, their situation shows that the industry needs to be developed in the future, there is a great opportunity to deliver art to people previously unavailable, people who do not have the opportunity to travel and visit famous museums have online access to the world's best collections. Strict restrictions due to the pandemic have increased people's interest in listening to virtual tours of museums, which, among other things, is due to the fact that the museums themselves are beginning to quickly direct visitors to online tours.

PurposeThe overwhelming frequency of failure in trying to bring a safe and effective biotech, pharmaceutical or medical device product to market is truly astounding. This research synthesizes industry leaders' insights on lessons learned from reflecting on professional disappointments.Design/methodology/approachThis research used a qualitative approach to learning from the Chief Executive Officers (CEOs), Chief Scientific Officers (CSOs) and Chief Medical Officers (CMOs) of the most successful life science firms in the USA. A total of 45 industry leaders were interviewed regarding their lingering regrets about their career misadventures.FindingsRegrets were unavoidable because there were opportunity costs for every choice each leader made. Commentary about wisdom gained comprised themes regarding valuable time lost, strategies that could have been enacted, products that failed and essential personnel who were not managed optimally. Contrary to expectations, there was little mention of money that was squandered.Originality/valueNot felt as a solely negative emotion, regrets were recognized by these leaders as a potentially positive influence on their future decisions. Not felt as a solely negative emotion, regret was recognized by these leaders as a potentially positive influence on their future decisions. This exploratory study suggests that learning from retrospective and anticipated regrets benefits life science leaders in gaining clarity of thought regarding their current business challenges. Because prior research on the value of psychological regrets has mostly relied on limited samples, this inquiry contributes a new vantage point by examining a unique population of senior business leaders, thus providing broader applicability to the organizational literature.

PurposeThe purpose of this study was to identify new challenges to organizational listening posed by a global pandemic and how organizations are overcoming those barriers.Design/methodology/approachThe researchers conducted 30 in-depth interviews with US communication management professionals.FindingsCommunication management professionals value listening, but do not always make it the priority that it merits. They listed lack of desire of senior management, time, and trust of employees as barriers to effective organizational listening. The global COVID pandemic has made it more challenging to connect to employees working remotely and to observe nonverbal cues that are essential in communication. Organizations are adapting by using more frequent pulse surveys, video conferencing technology and mobile applications. Most importantly, this pandemic has enhanced moral sensitivity and empathy leading organizations to make decisions based on ethical considerations.Research limitations/implicationsThe researchers examined organizational listening applying employee-organization relationships (EOR) theory and found that trust is essential. Trust can be enhanced through building relationships with employees, ethical listening and closing the feedback loop by communicating how employers are using the feedback received by employees to make a positive change.Practical implicationsCommunication managers need to place a higher priority on listening to employees. Their listening efforts need to be authentic, morally autonomous or open-minded, and empathetic to respect the genuine concerns of employees and how organizational decisions will affect them. Listening is essential to serving as an ethical and effective strategic counselor.Originality/valueThe study examines organizational listening in the context of a global pandemic.

Despite efforts to promote vaccination and make vaccination services easily accessible, vaccination coverage rates remain below the target rate for many vaccines in various jurisdictions. The Tailoring Immunization Programmes (TIP) approach was developed by the World Health Organization Regional Office for Europe to support efforts of countries to achieve high and equitable vaccination uptake. In this Canadian Vaccination Evidence Resource and Exchange Centre (CANVax) series, we present key insights from the TIP planning framework to assist vaccine program planners, policy makers and vaccine providers to identify the interventions that will lead to increased vaccine uptake. The TIP is a phased approach that involves the following: 1) a clear diagnosis of the root cause of low vaccination; 2) an intervention based on this understanding; and 3) an evaluation of the implementation process and the impact of the interventions. At the provider-patient level, the approaches and insights of the TIP planning framework could inform vaccination consultation by emphasizing the importance of engaging with and listening to the patients and caregivers, and responding to their needs.

PurposeListening to the customers has long been a key phrase and success element in product branding. This paper aims to highlight the importance of listening to residents during the branding of a place. The study explores ways of listening to residents to ensure they are heard and also discusses the challenges and benefits related to place branding flowing from having residents participate in decision-making processes.Design/methodology/approachListening to residents and offering opportunities to participate requires place branders to fully attend to, comprehend and respond to residents’ comments, requests, ideas and feedback. This study reports on how two Nordic cities – Turku and Helsinki – listen to their residents. The data used comprise face-to-face interviews, telephone and e-mail conversations and documentary material.FindingsResidents should not be considered as one homogeneous target; participation options and channels should be adapted to the demographics and geographic issues of the different regions and resident groups.Research limitations/implicationsThe role of residents and the importance of listening are crucial features in the emerging concept of inclusive place branding (Kavaratziset al., 2017); its future conceptual development could benefit from the case examples at hand.Practical implicationsCity authorities should listen to residents and provide them with opportunities to actively contribute to decision-making. Other cities could learn from the examples introduced in the paper.Originality/valueThis paper documents two Nordic examples of cities putting into practice a policy of listening to the residents, a previously neglected research area.

Most hospitality operators use social media in their communications as a means to communicate brand image and provide information to customers. Our focus is on a two-way exchange whereby a customer’s social posting is reacted to in real-time by the provider to enhance the customer’s current experience. Using social media in this way is new, and the provider needs to carefully balance privacy and personalization. We describe the process by which the Dorchester Collection Customer Experience (CX) Team approached its social listening program and share lessons to identify best practices for hospitality operators wanting to delight their customers through insights gained from social listening.

As an innovative way for government affairs disclosure, official microblogs have been widely used in information release, public opinion listening, and public services, which become a model of “Internet + government affairs.” The communication influence of official accounts is mainly related to the account’s attention, activity, and the posted articles. Based on AHP, we design a multi-hierarchy-rank model to filter the factors and determine the most important factors related to the influence of official microblogs. This study explores the communication influence of official microblog from the perspectives of breadth, depth, and intensity; then, a three-dimensional integration of government microblogs influence calculation model for radiation, activity, and interaction is built and a monitoring and analysis system for the communication influence of government microblog is developed; finally, about 2,800 official accounts and more than 1.5 million articles in Zhejiang Province are monitored and analyzed. According to microblog verification, our proposed calculation model not only quantifies the communication influence of official microblogs but also analyzes their dynamics and timeliness. Therefore, it helps government departments to promote the healthy and orderly development of government microblogs.

Religious activities tend to be conducted in enclosed, crowded, and close-contact settings, which have a high potential of transmitting the coronavirus disease, 2019 (COVID-19); therefore, religious communities are expected to take appropriate infection prevention measures. Meanwhile, during past natural disasters, religious communities have provided various types of support to affected people; hence, their role in disaster risk reduction has received much attention. In this study, we aimed to identify the infection prevention measures and support provision implemented by mosques—Islamic institutions managed and operated mainly by foreign Muslims living in Japan—during the one year from January 2020. We collected qualitative information from newspaper articles (18 articles on 19 mosques) and interviews with representatives of three mosques. We found that various infection control measures were implemented in mosques—refraining from mass prayers and closing buildings from an early stage (around February 2020); canceling large-scale events during the month of Ramadan; moving some activities online; and ensuring indoor ventilation and safe physical distance even when continuing face-to-face prayer activities. We also found that various types of support were provided by mosques—donating masks to the local government; listening to problems of people affected by COVID-19 regardless of their nationality; providing financial support to them; translating and disseminating information to foreign Muslims; and providing religious meals for them. This study provides actual examples of infection prevention measures taken by mosques in a Muslim-minority society and suggests that mosques appropriately responded to the needs of religious minorities during disasters, including COVID-19.

The aims of this research were to 1) development of a non-formal education process to promote the awareness in living together with care in urban communities, and 2) propose guidelines for raising awareness in living together with care in urban communities with the non-formal education process. Participatory action research (PAR) was conducted in Ban Krua Nua, Thanon Phetchaburi, Ratchathewi, Bangkok. Research participants comprised community leaders, community committees and community residents of Ban Krua Nuea. Data were collected by observation, interview and group discussion. Research instrument’s included interview form, data recording form and the researcher. Research data were analyzed by ways of content analysis. The findings were as follows; 1) A non-formal education process to promote the awareness in living together with care in urban community of Ban Krua Nua community consisted of 5 process namely, 1) perceive the problems 2) planning 3) implementation, 4) conclusions and 5) reflection and 2) The propose guidelines for raising awareness in living together with care in urban communities with the non-formal education process derived from the area and jointly developed with the Ban Krua Nua community and the group discussion which consisted of 8 components as follows; 1) "Participation" included participation in sharing, thinking together, doing and creating together. 2) " Happiness" included willingness to participate in activities and happy to participate in the activity. 3) "Learning" included learning by itself learn others learn community as well as learning to live together in society. 4) "Conservation" included love and good will, love and care for the people in the community, maintain the traditions and culture of the community to continue. 5) " Creative" included the initiative to create activities, know how to solve problems in order to develop the community to be progressive and sustainable. 6) "Coordination" included coordination and having unity. 7) "Acceptation" included accepting and learning each other accepting and listening to others' opinions and 8) " Knowledge" included knowing the role and function of yourself, knowing the traditions, laws and knowing the changes of the world.

Background Engagement of young people is essential for achieving sustainable outcomes both locally and in the global context. Democratic processes appear to be the most facilitative mechanism to hold governments to account with governments becoming more receptive to pro-environmental policies when there is input from citizens to do so. While there is concern about a general lack of participation in traditional forms of political processes, particularly among young people, there are those who are carving a space for themselves as active citizens within a system that is often times contradictory to their lives. In this context, this paper looks at the lived experiences of a small sample of active young people in Kulhudhuffushi island of Maldives and Hamilton, New Zealand to examine the contexts and conditions that lead to and sustain these forms of sustainable citizenship. Results In-depth interviews conducted with young people in both locations found similarities within both groups in terms of motivating factors, knowledge and support networks, lifestyle practices, and conceptualisations of citizenship. Early exposure to natural environments, role models and participation in actions and networks helped to create active citizenship, while lack of conducive spaces and cultural attitudes impeded activism. Conclusion The results show that providing opportunities for early interactions with nature, and participation in actions and activist networks is vital for fostering and sustaining active citizenship. Additionally local and national groups and institutions need to facilitate spaces conducive for organising and alternative narratives, as well as promoting a counter culture to the current carbon heavy system. The findings contribute to literature on listening to youth voices in environmental and climate activism.

This paper presents the result of a survey study where representing members of the disability movement in Sweden have shared their experiences of living and acting during the first year of the Covid-19-pandemic. The aim was to identify crisis communication challenges and where additional communication material and methods are needed for supporting people in going from knowledge to taking action for achieving a higher level of crisis preparedness. The paper also includes a brief summary of a literature review of previous international research on disabilities and the Covid-19 pandemic. Three categories of crisis communication challenges were identified displaying a vulnerability in society and pointing towards several important knowledge gaps that ought to be addressed in order to achieve crisis preparedness among all people. The results indicate that there is a need for additional communication materials and methods that can be appropriated to individual needs, and dialogue methods between authorities and people in order to counteract normative assumptions in crisis communication aimed at different target groups.

This paper provides a critical reflection of an Australian healthcare organisation’s approach to managing the impact of the COVID-19 pandemic. A strong focus is placed on the importance of both staff and patient mental health and wellbeing which is underpinned by clear governance, communication and leadership. The challenges of working in uncertainty are widely acknowledged and documented, and operating as a health service provider during this time surfaced many unknowns. This paper seeks to improve our understanding of the influence of governance structures, communication and leadership when functioning in uncertain times. Key learnings that may be considered by other multifaceted organisations include; governance structures that recognise the importance of involving subject matter experts to reinforce organisational trust in hierarchical decision making, establishing systems that facilitate structured and informed decision making that is supported by visible communications, valuing agility and responsiveness in the workforce through shared listening and information sharing, and consistent front and centre messaging of organisational priorities to reinforce the natural flow of human behaviour change.

Library employees face countless changes, big and small, in their workplaces every day: not only the COVID-19 pandemic but also such commonplace events as open positions, renovations, budget cuts, and new library systems No single handbook can anticipate all the changing needs This case study discusses how one particular library responded, in a specific time and context The librarians and staff created a model of self-leadership in an effort to articulate a shared purpose and to establish cohesion and well-being in a group that was sometimes divided Lessons learned include the importance of ways of thinking, rather than specific protocols, and the value of trust, listening, and transparency

PurposeThe purpose of this paper is to provide a detail review of the social selling literature and to offer future research needs. Social selling has gained the attention of sales researchers. Rather than merely a new tool, social selling redefines the traditional sales process. However, the literature is spread across topics of social media and sales, social customer relationship management, salesforce automation and social selling, and does not provide an agreed-upon definition or tested construct for implementation.Design/methodology/approachThe paper presents a comprehensive literature review of social selling and all related terminology.FindingsThe authors propose a social selling framework that includes personal branding, information exchange, networking and social listening to define and outline the construct while suggesting the antecedents and outcomes to guide future research. Findings from a literature review include outlining key theories used in social selling research.Originality/valueThis review offers a conceptual framework of social selling, including both antecedents and outcomes, to inform future research and guide academics and practitioners.

Having fun and buying goods. For the young people of the world between 18 and 25, these are their main concerns on social media, as demonstrated by this study, which aims to identify the interests of global youth and also to unveil religion’s place in this generation (Lim and Parker, 2020; Tilleczek and Campbell, 2019). The role of values and education among them (Zamora-Polo et al., 2020), and the influencers and social leaders they follow are also included among the results of this research, which also plans to discern their potential alignment with the challenges of the Sustainable Development Goals. For this purpose, more than 540 million Facebook and Instagram profiles have been analyzed using social listening (Couldry, 2006) through a Big Data based methodology. The results are new values (Kimball, 2019) and new ways to envisage religion, and depict an evolving landscape with change, culture and consumption pointing the way. Keywords: big data, religion, youth, social media, sustainable development goals.

PurposeThe purpose of this study is to understand the lived experience of workers who live in vans to explore how work and non-work interact when one's living environment is mobile.Design/methodology/approachIn this qualitative study, semi-structured interviews were carried out with 18 participants. Thematic analysis of interview transcripts, coded while listening to each interview recording, provided a rich account of the interaction of work and non-work life domains.FindingsSeveral themes were identified, including seeing the van as a home, hidden or disclosed identity stemming from living in a van, financial freedom, career freedom and work/non-work synchronization. Overall, findings suggest that flexible home arrangements, the relocation of one's home to adapt to work, aligned work and non-work domains to positively impact their overall work and non-work satisfaction, providing career freedom and expanded career opportunities.Research limitations/implicationsThe understanding of workers who live in vans broadens one’s understanding of mobile work and the work/non-work interface, providing insight into the dual alignment of work and home to accommodate each other, which the authors term work/non-work synchronization.Originality/valueThis is one of the first studies to consider van living from a work and career perspective and for the first time conceptualizes the notion of flexible home arrangements.

In accommodation facilities for dependent elderly, entertainment is found in various forms. It is the place that promotes the stability and development of the relational, social and cultural life of the residents. Listening to what is said and experienced during the sessions allows a useful representation of the movements within the establishment. If daily difficulties may be encountered, the creation of an entertainment committee offers the opportunity to combine them and make them an added value.

This article calls for an emphasis on public listening within civic education as a means of confronting and reversing negative trends in American public discourse. After providing a working definit...

'Forty years ago, when I was a junior doctor, I decided to speak up about a consultant’s malpractice. I went into a senior clinician’s office, explained what I had seen and was then told in no uncertain terms ‘young man, if you value your future career, you will desist immediately with these claims’. So, I did. And it still haunts me today.’ This story is among thousands we have heard in the National Health Service (NHS). Unfortunately, this kind of situation is not relegated to the past—among stories of real promise and heroic action, the NHS is still grappling with issues of bullying, harassment, exclusion and malpractice. Crucially and similar to the numerous organisations we have examined globally and across every industry sector, leaders are still falling into a critical trap that thwarts their ability to improve the situation. That is, they are focusing their attention and efforts predominantly on those who feel silenced, urging them to ‘be brave’, ‘speak up’ and have the ‘courageous conversations’ that are required. While this is undoubtedly an important initiative, we need to tackle the cultural context1 that means that such bravery and courage is required in the first place. We need to stop trying to ‘fix the silenced’ and rather ‘fix the system’. This requires us to focus more time and resources on enabling those who are in perceived positions of power to skilfully invite those silenced to speak and then in turn to listen up themselves. It requires us to question and disrupt the very way we socially construct power at work. In this article, we seek to explore the imperative to speak up and the reasons for silence, the perceptions of speaking and listening up in the NHS, the inevitable blind spots leaders have and what can be done. We …

Research using Controlled Human Infection Models is yet to be attempted in India. This study was conducted to understand the perceptions of the lay public and key opinion makers prior to the possible introduction of such studies in the country. 110 respondents from urban and rural Bangalore district were interviewed using qualitative research methods of Focus Group Discussions and In-depth Interviews. The data was analyzed using grounded theory. Safety was a key concern of the lay public, expressed in terms of fear of death. The notion of infecting a healthy volunteer, the possibility of continued effects beyond the study duration and the likelihood of vulnerable populations volunteering solely for monetary benefit, were ethical concerns. Public good outcomes such as effective treatments, targeted vaccines and prevention of diseases was necessary justification for such studies. However, the comprehension of this benefit was not clear among non-medical, non-technical respondents and suggestions to seek alternatives to CHIMs repeatedly arose. There was a great deal of deflection—with each constituency feeling that people other than themselves may be ideally suited as participants. Risk takers, those without dependents, the more health and research literate, financially sound and those with an altruistic bent of mind emerged as possible CHIM volunteers. While widespread awareness and advocacy about CHIM is essential, listening to plural voices is the first step in public engagement in ethically contentious areas. Continued engagement and inclusive deliberative processes are required to redeem the mistrust of the public in research and rebuild faith in regulatory systems.

In response to the outbreak of COVID 19 cases in Zimbabwe, the government declared a twenty-one-day lockdown beginning the 30th of March 2020. This study sought to analyse the coping mechanisms that people adopted to survive the lockdown. Specifically, the study explored the social, psychological, religious and physical coping mechanisms adopted by Zimbabweans. A qualitative approach was taken in doing this study, specifically making use of the document analysis design. Data was then collected from a social media platform which is WhatsApp. Forty WhatsApp messages and status updates were analyzed in this research. The lockdown presented challenges and opportunities; some people were struggling to cope yet some saw this as an opportunity to do things that they had no time for. The study revealed that people resorted to WhatsApp groups to connect with workmates, friends, schoolmates and relatives. Most Zimbabweans resorted to indoor games with their family members, exercise, listening to music and gardening. With the restricted movement imposed as a result of lockdown, people had to engage in prayer and other religious activities in their homes. Students found the lockdown as a good opportunity to engage in research and also made use of platforms such as the Google Classroom to continue learning. The study recommends that Zimbabweans should follow government regulations in order to curb the spread of COVID 19 and similar pandemics in the future.

Organisational culture is assumed to be a key factor in large-scale and avoidable institutional failures (e.g. accidents, corruption). Whilst models such as “ethical culture” and “safety culture” have been used to explain such failures, minimal research has investigated their ability to do so, and a single and unified model of the role of culture in institutional failures is lacking. To address this, we systematically identified case study articles investigating the relationship between culture and institutional failures relating to ethics and risk management (n = 74). A content analysis of the cultural factors leading to failures found 23 common factors and a common sequential pattern. First, culture is described as causing practices that develop into institutional failure (e.g. poor prioritisation, ineffective management, inadequate training). Second, and usually sequentially related to causal culture, culture is also used to describe the problems of correction: how people, in most cases, had the opportunity to correct a problem and avert failure, but did not take appropriate action (e.g. listening and responding to employee concerns). It was established that most of the cultural factors identified in the case studies were consistent with survey-based models of safety culture and ethical culture. Failures of safety and ethics also largely involve the same causal and corrective factors of culture, although some aspects of culture more frequently precede certain outcome types (e.g. management not listening to warnings more commonly precedes a loss of human life). We propose that the distinction between causal and corrective culture can form the basis of a unified (combining both ethical and safety culture literatures) and generalisable model of organisational failure.

Sadewa Market UMKM website is one of the alternative public services in Central Java with empowerment programs on UMKM. Sadewa Market functioned as a means for cyber public relations in the digital age. This article seeks the activities of Cyber Public Relations on the Sadewa Market Website and the extent to which interactivity is built between the government and the community. Through case studies, this research was conducted with interviews and observations to the central Java provincial government and UMKM actors throughout 2017-2018. This study revealed that the Cyber PR Activity of Sadewa Market UMKM Website is intended to increase interactivity between the Central Java Provincial Government and UMKM activists. Cyber PR activities are driven by the Dinas Koperasi & UMKM of Central Java Provincial Government through attracting visitors, engagement & dialogue, defensive/crisis, and building campaigns. The digital assistance page on the Website of Sadewa Market encourages interactivity, integration, and information publication. Public engagement is part of Cyber PR activities by emphasizing feedback and asymmetric communication. There are several notes on Cyber PR Website activities, namely regular media monitoring programs, social listening, and content design activities for the formation of public opinion. These notes need to be considered so that Cyber PR activities can be consistent and sustainable.

Industry of Books has a strategic goal is not only to improve the welfare of the people involved, but also support the advancement of national education in particular in order to participate in the intellectual life of the nation. The industry has become one of the pillars in the transfer of science and technology, both within schools and colleges of education and in industrial processes. In this context the publishers editorial management has a strategic role to direct and manage so that these goals can be achieved. Relative to the researchers tried to capture how the actual process of publishing the book, particularly from the editorial management. To get a detailed description, the survey carried out activities of companies engaged in the industry of Books in Bandung. The application of this method is supported technically by using interviews and questionnaires. After that, apply a descriptive method of the editorial management books in Bandung. The editor of the book to the publisher in London in general, working with authors to improve the quality of the book. Editors often conduct a hearing with the author of the book material to be presented, ranging from the layout, content, up to finishing the manuscript. In addition, the editors perform field surveys, such as listening to and receive feedback from potential customers regarding the contents of the book as to what he wanted.

The expectations of students in the digital era of the Business Administration course and the concern with the preservation of the environment demand new performances from professors. The complexity of the problem provokes strong reflection on the teachers’ role. This study proposes the re-thinking of sustainable pedagogical practices anchored on a vast theoretical referential, articulated with the active teaching-learning methodology based on problems and projects. It describes the strategy of this method in an experience carried out in a higher education public institution, with the creation of a fictitious enterprise “PuffPet University Industry” by students, with the reuse of pet (plastic soda) bottles, in puff. Student-managers from the university industry formed an innovative ecosystem, learned to learn, to live together, and to integrate people using management technologies, sharing the knowledge of this production. This space of circular creation and academic production was achieved by the support of faculty members in the process of observation and listening to students’ desires, in the mediation of the learning process, which requires the appreciation of the subjects, their autonomy and respect for the environment. It encouraged students to play a leading role in their history, in the stake of emancipation, by becoming transformative entrepreneurial professionals in society, as environmental agents responsible for their actions.