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Byline: ALEX KWANTEN Warren DeBardelaben, Nissan North America's director of dealer support, has overseen the automaker's service technician training program since 2006. In that time, he says, more than 5,000 [...]

Byline: Amy Wilson New Mercedes-Benz USA CEO Dietmar Exler wants to simplify programs for dealers but won't reduce the brand's standards for dealership facilities. That's part of the message Exler [...]

Byline: Diana T. Kurylko JOSEPH AGRESTA MERCEDES-BENZ DEALER BOARD Mercedes-Benz dealers are riding high after a record sales year crowned by top ratings in several sales and customer service surveys, [...]

Byline: Diana T. Kurylko Mercedes-Benz dealers are riding high after a record U.S. sales year crowned by top ratings in several sales and customer service surveys, said Joseph Agresta, chairman [...]

Byline: Diana T. Kurylko Mercedes-Benz USA is benchmarking the best luxury retailers in the country and is launching a wave of training for dealers and their employees. Two training initiatives [...]

Byline: Diana T. Kurylko Mercedes-Benz USA is launching two programs that will train thousands of dealership employees this year, intensifying the brand's focus on customer service and on deeper knowledge [...]

Mercedes-Benz USA's plan for improving customer experience at dealerships -- Create a customer experience department -- Provide extensive training for dealership employees -- Tie more of the dealer profit margin [...]

Byline: Diana T. Kurylko Mercedes-Benz USA is partnering with NADA University on a yearlong online training program to help Mercedes improve its retail operations. Mercedes is the first automaker to [...]

The Mercedes-Benz USA's (MBUSA) Elite Technician Training program recently graduated its 1,000th student. The 16-week intensive training is modeled upon German apprentice programs and responds to a need for qualified [...]