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1. Best line of defense: insurers are under immense pressure to keep their customers' identities safe. A dynamic, layered approach to security technology may provide the strongest protection

2. Meeting of the minds: e-learning can provide insurers with a flexible, effective means to educate their employees--as long as creativity, collaboration and the right partner are integral parts of the process

3. Courting business intelligence: BI can offer competitive advantage by tying together disparate data and providing an enterprisewide view of business. But first, insurers have to define business intelligence for their organizations

4. On the move: insurers increasingly are turning to mobile technologies to improve the productivity of their field forces, and they're improving their bottom lines along the way

5. Achieving true enterprise content management proceed with caution: insurers are taking steps to gain an enterprisewide view of their business, but no single solution can achieve true ECM on its own

6. Navigating distribution channels: access to critical business data can provide distribution channels with a holistic, connected view of the business, increase sales productivity and help retain skilled producers

7. Balancing act: tech-savvy CEOs leverage technology to balance cost, communications and regulatory demands

9. Opportunity knocks: though its individual lines of business facilitate speed to market for specialized niches, Century National Insurance decided to consolidate disparate systems to ensure process consistency

10. Proprietary premium: affiliated FM relies on proprietary technology for competitive advantage, supporting business growth past the $500 million mark in less than five years

12. Securing compliance: system, project or process? As regulatory demands continue to increase, IT security solutions offer insupers ways to streamline compliance efforts

13. Growing pains: as insurers enjoy business growth, they must keep a close eye on infrastructure expansion to ensure data security and associated regulatory compliance

14. The new kid: as a five-year-old company, Simple Insurance has the advantage of not being tied down to legacy systems and of being able to live up to its name

15. Information support: Bankers Life seeks to grow business by offering a new Web portal as a single point of information access to its captive agent sales force

16. Customer-driven revenue

17. Mobility goes mainstream

18. The insurance software market who will survive?

19. Deja Vu all over again

20. Better business, naturally: AmCOMP's IT staff is structured to reflect the processes through which the industry does business, allowing completion of technology projects with a team-oriented business model

22. Lasting legacy: American National has given new life to its legacy systems and transformed the way IT projects are accomplished--improving customer service along the way

23. Sign on the electronic line

24. Claims quality measures up

25. INSTEC unveils ASP model

26. CIC saves with Captiva

27. ACT hones online offerings

28. Balanced legislation: PCI urges N.Y. Senate to pass data-security legislation that preserves the use of consumer information

29. Satisfaction is job one: Accenture and SAP deliver midmarket claims management solution that reflects the large-scale customer service needs of the industry

30. Lights, camera, action! The Hartford sponsors documentary to encourage business partners' understanding of disability issues

31. Road warrior

32. CIGNA takes bite out of claims

33. FSIs shift focus to growth: organic growth replaces conserving and building resources as a priority for financial institutions, according to PwC, and is likely to spur technology spending

34. Get the most for your money: insurance companies aren't realizing the full value of their IT investments

35. Security comes with compliance

36. PCI seeks black box access

37. BIPT's Web-based system

38. Terror models help pricing

39. Common insurance ground

40. Inner peace: in good times and bad times, Clark Manning keeps Jackson National Life on track with a commitment to core IT ideals

41. Enhancing online tools: carrier adds claim filing guide to online customer-facing tools

42. Three for all: Massachusetts carriers team up to promote e-prescriptions, targeting lower healthcare costs

43. Mapping BI

44. MMA means Modernization: the Medicare Modernization Act is forcing carriers to upgrade their policy management systems

45. One-stop Web shop: Chubb enhances Web site to provide producers and policyholders with a single, easy-to-use online platform

46. Downloading with ease

47. Higher adjucation

48. Full steam ahead: IBM expands while HP reorganizes

49. Growing through distribution: MetLife to leverage infrastructure investments as part of distribution deal with Citigroup

50. Whose side are you on? Brokers are being pressured to provide more transparency into pricing and unbundle services, creating an opportunity for insurers to target buyers directly

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