Descriptor: "Call centers -- Marketing" / Publisher: united business media llc - Searchworks@Jio Institute Digital Library Search Results

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Your search keyword '"Call centers -- Marketing"' showing total 5 results

Start Over Descriptor "Call centers -- Marketing" Publisher united business media llc

5 results on '"Call centers -- Marketing"'

1. Analytical CRM: Confusion Reigns; Many vendors are profiting from an immature market at the customers expense

Subjects: Company marketing practices, Call centers -- Marketing
Abstract: Software vendors as diverse as Siebel, SAS, SPSS and Microsoft each have a different definition of what comprises analytical CRM. In an immature market, all can claim to be leader. […]
Published: 2003

2. Tigerpaw Upgrade Debuts With a Roar -- Tigerpaw Software's Business Suite 9 is no paper tiger. Here's what you can expect from this mid-market CRM app

Author: Hollman, Lee
Subjects: Call centers -- Marketing, Customer relationship management software, Company marketing practices, Business, Telecommunications industry
Abstract: It's a jungle out there when it comes to CRM software. Given a crowded marketplace, particularly for apps serving call centers with hundreds or thousands of agents, some CRM developers [...]
Published: 2003

3. More Mindful of Customers -- How three top trends in KM enable your call center to communicate information about your company effectively and accurately

Author: Fleischer, Joe
Subjects: Computer software industry -- Marketing, Call centers -- Marketing, Company marketing practices, Business, Telecommunications industry
Abstract: In the late 1990s, some developers of customer support software touted knowledge management (KM) as an inexpensive tactic to deflect calls. By directing customers to a Web site to look [...]
Published: 2003

4. TELEPHONE DOCTOR MARKETS SMALL BUSINESS TRAINING PACKAGE

Subjects: Call centers -- Marketing, Business, Telecommunications industry
Abstract: Telephone Doctor unveiled its Small Business Training Package that unites its most popular customer service training materials. The package includes two Telephone Doctor training videos, an audiocassette program and three [...]
Published: 2001

5. LET CUSTOMERS KNOW YOU CARE

Subjects: Call centers -- Marketing, Business, Telecommunications industry
Abstract: Measure-X, a training and retention firm based in Phoenix, AZ, offers five tips to let your customers know you appreciate their business. 1. Budget and plan ahead. Set aside money [...]
Published: 2001

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