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POLL SHOWS SHIFT TOWARD CUSTOMER SERVICE Being in stock on key items, maintaining the quality of merchandise, making it easy for customers to shop, and adjusting rapidly to different price [...]

'No more checks, no more stamps!' is the rallying cry Sears, Roebuck and Co. uses to attract consumers to its e-billing service. But it's retailers that have the most to [...]

Some retailers try cross-marketing gift cards Nordstrom isn't trying to be on the cutting edge of the stored-value-card movement. But the department store retailer is earning that reputation anyway. Case [...]

Federated Department Stores has debuted its 'store-of-the-future' format in Easton Town Center, Columbus, Ohio. The 240,000-sq.-ft. Lazarus store includes a number of new concepts, some of which Federated has tested [...]

Bloomingdale's is considering opening a store in [...]

J.C. Penney Co. is spending $100 million to add 14 stores by the end of the year. The planned stores will have a number of new features, including wider aisles [...]

Kohl's Department Stores will enter the Houston market next year as part of the 70 stores it plans to open in [...]

Nordstrom Inc. launched a new online beauty store, [...]

Tupperware 'parties' will move inside all 62 SuperTarget stores in October, when the retailer begins stocking Tupperware products. The move parallels another recent retail first: Avon cosmetics becoming available at [...]

Sears, Roebuck and Co. will launch an on-line program this summer that will allow customers to pick up Web purchases at local stores on the same day, as early as [...]

In an effort to consolidate its loyalty programs, Hudson's Bay Co. launched HBC Rewards. The program unites the company's family of stores--Zellers, The Bay, Home Outfitters and hbc. com--and will [...]

Developers Diversified Realty and David Berndt Interests announced that Super Target, Ross Dress For Less and Lowes Home Improvement have opened at Bandera Pointe, a 650,000-sq.ft. shopping center in San [...]

Kohl's will open some 60 stores this year. It will begin a major push into the Southeast in 2003, as well as a significant entry in Los [...]

Belk will spend $58 million this year to open four stores and expand or renovate an additional [...]

Belk Inc., Charlotte, N.C., has launched its first-ever e-retail site, at belk.com. It plans to broaden the merchandise [...]

Sears, Roebuck and Co. will expand its Great Outdoors concept to Southern California and Illinois next year. In California, the home-furnishings division is planning to open locations in Irvine, Chino [...]

Nordstrom will close its 40-year-old store in Yakima, Wash. The store, one of the chain's earliest locations, has seen its sales slip during the past several years. The company attributed [...]

Sears, Roebuck and Co. will close 89 underperforming stores, the majority of them specialty units, in the first quarter of 2001. The retailer plans to shutter 53 National Tire and [...]

Macy's East is building a store in Grove, Pa. The three-level site will open in late fall [...]

MINNEAPOLIS -- Target launched a redesigned Web site, target.com, in late October in preparation for holiday shopping. The site is intended to be more user-friendly, according to the chain. Target.com [...]

[ILLUSTRATION OMITTED] Two of the nation's leading retailers--Kohl's Department Stores and Macy's West--discussed their chains' solar initiatives at Chain Store Age's Green4Retail session, 'Renewable Energy Options: Solar Power and the [...]

BOSTON -- A quiet stroll down a tree-lined street in the shadow of Fenway Park in the Boston suburb of Brookline, Mass., takes patients from the Joslin Diabetes Center to [...]

A department store for hip urbanites. That s Michael K, a new retail concept in downtown Manhattan. Pulsating with music, video and light, the two-level, 22,000-sq.-ft. emporium has an over-the-top [...]

Department stores live with the 80/20 rule in slow motion. The majority of sales come from a small percentage of merchandise, but unlike a food or drug retailer, even the [...]

Sears, Roebuck and Co.'s plans to exit the carpet and related installation businesses are seen as fuel for Home Depot and Lowe's. UBS Warburg analyst Aram Rubinson expects the two [...]

Spurred by penny-pinching consumers, 2008 saw a 9.3% increase in private and value labels compared with a 4.5% rise for name brands. Hundreds more private-label items have flooded onto shelves [...]

Although Nordstrom (13) and JCPenney (24) made the list, the brand many consider to be a true piece of Americana is conspicuously absent--Macy's. Poor financials kept it from being a [...]

Minneapolis-based Target launched a new iPhone application during the holiday season called The Target Gift Globe. Designed by San Francisco-based digital-marketing company AKQA, it acts as a virtual snow globe. [...]

Fred's, a deep discounter with locations throughout the deep South, is currently undergoing a transformation of sorts, closing underperforming operations, retooling its store mix and focusing on pharmacy services going [...]

Echeverria Design Group, Coral Gables, Fla., will provide interior design services for the renovation of Macy's in Northshore Mall, Peabody, [...]

A chainwide lighting retrofit is expected to significantly reduce energy consumption at Mervyns. The new lighting design is projected to provide significant cost savings (the energy savings alone are estimated [...]

As new specialty brands continue to enter the marketplace, department store retailers worldwide are hard-pressed to target and retain their niche customer segments. Tokyo-based Mitsukoshi Department Store is fighting back, [...]

Back when I was in college, I spent a summer working as a salesgirl (there were no fancy terms like sales associates back then) in a women's apparel store, BZ [...]

Target continues to wow customers with its inexpensive trend-right fashion apparel and home-goods offer, but the retailer still hasn't figured out how to do food in a way that draws [...]

Fifty-two percent of retailers are improving their information infrastructure strategies by either adding to or replacing their business-intelligence systems, according to AMR Research's Retail IT Budget Study, 2004-2005. By augmenting [...]

Dillard's is providing dynamic currency conversion (DCC) for its foreign customers. Using First Data's DCC services, Dillard's offers receipts printed in the traveler's home currency and credit-card transactions converted and [...]

Harrods is launching its first-ever personal shopping service. The service, By Appointment, is free of charge and has no minimum-spending requirement. It covers everything from fashion to food to home [...]

Saks, Inc. extended its internal probe into improper collections of vendor markdown allowances as the Securities and Exchange Commission (SEC) opened a formal investigation into the matter. Additionally, the SEC, [...]

There is no doubt that retailers go to great lengths to ensure customer satisfaction and to build brand loyalty. Major focus is given to the design of the store environment, [...]