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WOS:000844719200001 Research question: Dropping out of the club membership is a serious problem faced by low-cost fitness clubs. The previous research showed when the membership period extended, the dropping out rate was replaced by the continuance of the membership. In this context extending the duration of membership is important for low-fitness clubs. Since the sense of community creates a catalyst effect on the continuance of membership, the sense of community could be important. However, little is known about the effect of it in sports consumer literature. The present study therefore attempts to examine the theoretical relationship between sense of community, perceived value, consumer satisfaction, and future intentions in low-cost fitness clubs. Research methods: Members from four fitness clubs located in Eskisehir, Turkey (n = 384) were surveyed. Partial least squares structural equation modeling was used to test the research model. Results and Findings: The results showed that sense of community played a crucial role for enhancing the perceived value and consumer satisfaction of low-cost fitness club members.

This research employs the Expectancy Confirmation/Disconfirmation (ECD) paradigm to extend the knowledge about consumer response to CSR. While several scholars have identified consumer satisfaction...

The purpose of this study is to understand the mechanism through which cross-channel integration (i.e., both physical and digital) influences consumer retention. The study uses the stimulus-organis...

Increasing acceptance of social media among users show that consumers are making deep emotional connections with them. The purpose of this study is to apply the concept of brand love to social medi...

We investigated the relationship between consumer satisfaction, trust in firm, interaction, and perceived service quality on value co-creation intention among rural and community bank consumers in ...

Efficient work of grids with the maximum potential utilization, together with supply and modern consumer satisfaction, as well as unpredictability of distributed energy sources, represents the chal...

This study investigated the influence of the perceived value of ballet performances (personal, artistic, and sociocultural) on consumer satisfaction, trust, and intention to rewatch (revisit). Part...

Through effective demand side management, residential energy consumers can enjoy both lower electricity bills and satisfactory electricity-consuming experiences. Lots of residential appliance scheduling algorithms have been proposed, and consumer satisfaction has attracted more and more attention. In this paper, the consumer satisfaction index is defined, and AHP (Analytic Hierarchy Process) is applied to describe the consumer sensitivity to the usage time of each appliance. The time and appliance models are constructed, by use of which the minimum electricity bill model is set up. Based on these models, the consumer satisfaction-oriented residential appliance scheduling algorithm is developed. A case study shows that the new algorithm can help consumers cut down the electricity bill and use the appliances at their favourite time slots. Compared with the consumer's original energy usage scheme, the optimized scheme reduces the electricity bill by 33.56%. At the same time, the Peak-to-Average Ratio can be lowered by 5.26%.

The purpose of the study is to investigate the relationships of hotels’ sensory marketing, customer satisfaction, and revisit intentions in light of the moderating effects of customers’ prior exper...

Culha, Osman/0000-0003-2024-4582 WOS: 000547601500001 This study explores empirically the effect of festival quality on place attachment and destination recommendation intentions through festival experience and festival satisfaction. A survey was conducted by using a self-administered questionnaire distributed to festival visitors at the third International Olive Festival organized in Didim, Turkey. Data from a convenience sample of participants, producing 186 usable questionnaires, was tested in a structural equation model. The findings demonstrated that the festival quality designed and provided by the festival organizer predicts festival experiences, which in turn significantly affects visitors' festival satisfaction and destination recommendation intention. Satisfaction with the festival experience also significantly influences visitors' attachment to the place and their destination recommendation intention. Festival visitors who are attached to the place tend to recommend it. The implications for festival organizers and the study's limitations are also discussed.

In this research, we proposed an effective approach to investigate the importance and satisfaction attributes of service quality of a restaurant business. For understanding the gaps of service qual...

Understanding the different experiences between local and non-local participants may help event organizers implement diverse marketing strategies for each segment, which could efficiently improve p...

Local food plays a significant role in the overall experience of tourists. It is a unique and valuable source of differentiation which is used to enhance tourist’s experience. The study aims to exa...

India as a country is known for its unique culture, heritage, temple style, variety of rivers and wildlife. The country is surrounded by the mighty Himalayas, deep Arabian Sea, Bay of Bengal and th...

This study aims to examine the relationships among the destination physical servicescape elements, perceived price, tourist emotions, satisfaction and behavioral intentions. Besides, the moderating...

In this study, we determined the causal relationship between some of the predictors and outcomes of sports tourists’ satisfaction using structural equation modeling. Motivation and involvement as p...

Urban parks not only improve the urban ecology but also provide cultural ecosystem services to city dwellers. This study investigated the relationship between cultural ecosystem services provided b...

Like consumer satisfaction, satisfaction in politics usually stems from a comparison of perceived performance with expectations of performance. The SERVQUAL model compares expectations for a servic...

Although many studies have been conducted focusing on technology trends and acceptance, there is a lack of research investigating the factors that influence conference attendees’ attitudes toward a...

We present the determinants of the length of stay (LOS) of Porto Street Stage that integrated the program of the 52nd edition of Rally de Portugal. Sport events assume an important role in the mark...

The purpose of this study is to examine the relationships between perceived value and perceived risk with an integrated approach. Both concepts have previously been measured through either an overa...

This study aims to determine the important selection attributes of instant noodles that significantly affect consumer satisfaction in Korea and China. Several factors such as taste, price, ...

This article shows the integration of the Critical Incident Analysis Technique (CIT) with the Penalty-reward Contrast Analysis (PRCA) to identify the nonlinear relationship of spontaneous customer ...

Although research on the impact of new realities on museum experience is receiving increasing attention, it remains mainly conceptual in nature and measuring the impact of mixed reality on a museum...

The purpose of this paper is to analyse, on the basis of information gathered from 3,048 questionnaires, the factors which determine the daily expenditure in the destination of tourists in 14 emerg...

This empirical study tests the previously unexamined issue of whether the socio-demographic profile and behavior of tourists change over time as markets grow, decline or remain stable. It is unders...

Although the success of a theme park depends heavily on visitors’ experience, few studies have sought to understand visitor behaviors. This research employs the experience economy model to investig...

This paper examines visitor satisfaction in the context of heritage tourism in two tourist-historic heritage destinations: Seville and York. The study investigates the direct and indirect r...

This research integrates the congruity and the social identity theories to better understand the consumer-brand relationships. A structural equation modelling approach was used to explore the drivers of brand loyalty in the context of upscale hotels. The findings suggest that the customers are increasingly engaging with the brands that reflect their identity and personal values. The consumer-brand value congruity and the hospitality businesses’ delivery of high service quality were found to be significant antecedents of consumer-brand identification and engagement. Moreover, we reported that consumer-brand identification is a precursor of consumer-brand engagement and brand loyalty. In conclusion, this contribution implies that luxury hotels ought to satisfy their customers’ needs for distinctiveness and self-enhancement whilst exceeding their expectations on service quality., peer-reviewed

With the rapid development of the experience economy and sharing economy, bed and breakfast (B&B) accommodation, favoured by more and more tourists, has become an indispensable component of tourism...

Recently, many researchers have begun to pay attention to Airbnb, a new type of accommodation. However, evaluating service quality as well as the value of Airbnb have not yet gained much attention....

Customer satisfaction has been extensively studied in marketing science and other business management disciplines. Yet, in quality management discipline, the question how customer satisfact...

The research aimed at finding out the relationship between Halal tourism, religiosity, customer engagement, and tourist’s satisfaction. The population of the study were Muslim tourists who visited ...

The purpose of this study is to examine ethnic minority groups’ understanding of Korean culture through cultural intelligence (CQ), and its effects on perceived value and satisfaction of their Kore...

Based on the memorable tourism experience theory and previous studies on ethnic minority tourism, this study attempts to extend the memorable tourism experience to its contents of ethnic minority t...

One issue that has been identified in the literature is the relatively high average of guest client ratings that properties receive on sharing accommodation platforms. High ratings seem to be the n...

The current study proposes and empirically verifies a conceptual framework, explicating why and how the LBAR (location-based augmented reality) application may enhance place satisfaction for herita...

Although virtual and augmented reality are receiving increasing attention in tourism and cultural heritage, the effect of mixed reality on museum visitors’ experience has still not been fully answe...

Investigating both the valence of online reviews and convention centers’ performance is an effective approach towards understanding convention center visitors’ needs, wants, and expectations. Under...

This study explores hotel guest service experiences by analyzing online reviews using big data analytics. We first summarize frequently mentioned words in online reviews, identify the commonalities...

Research studies about the attributes of music festival experiences and the effect of information technology in music festival help us to understand Millennials. With the purpose of providing more ...

We conjecture that attribute satisfaction, push motives and pull motives will be positively related to return visitation of tourist destinations. We also hypothesize that push factors will be stron...

We present methods derived from customer satisfaction research that clarify factors influential to the satisfaction of recreation participants. We conducted mail surveys of Minnesota wild turkey hu...

This study aims to examine inbound tourists’ complaints when visiting China and how these complaints differ in terms of tourist demographics. Tourists’ spontaneous reviews on TripAdvisor were analy...

This study was designed to investigate the formation of patrons’ repurchase intentions of a luxury hotel restaurant product by considering the impact of image congruence, quality, and satisfaction....

Physical activity is increasingly occupying individuals’ leisure time. Due to this increased participation in physical activity, active apparel is today’s most rapidly growing apparel secto...

This study evaluates the impact of Memorable Tourism Experiences (MTEs) on destination satisfaction, revisit intentions, and tourists’ positive word-of-mouth in the Iranian eco-tourism context. The...

The aim of this paper is to shed light on the elements underlying cruise tourists’ evaluation of shore excursions, approaching them as an interaction of expressive and instrumental components.To fulfil the aim of the investigation, a thematic content analysis of 1296 online reviews was conducted using the text-mining software Leximancer. The results of the study revealed that cruise visitors with different overall satisfaction with their guided tour focus the narrative of their opinion on different tour attributes. Thus, the dominant themes of the cruise passengers delighted with their tour included the performance of the tour guide, the arrangement of the tour, as well as the cruise destination sightseeing. On the other hand, instrumental components such as crowded bus tours, limited time at the port of call, and inadequate excursion design appeared to be the main aspects appointed by those unsatisfied with their onshore experience. Furthermore, the study assessed and compared the perceptions of ...

This study tries to verify the contribution of natural soundscapes to tourist satisfaction from the perspective of tourist participation and to reveal the constraint factors affecting tourist parti...