Customer Satisfaction Impact on Behavioral Intentions: The Case of Pizza Restaurants in Nablus City

Authors :: Hala Sulaiman Mahmoud
Saja Aziz Khalili
Samah Mohammad Hassis
Nidal Dwaikat
Source :: Journal of Quality Assurance in Hospitality & Tourism. 20:709-728
Publication Year :: 2019
Publisher :: Informa UK Limited, 2019.
Abstract: Customer satisfaction has been extensively studied in marketing science and other business management disciplines. Yet, in quality management discipline, the question how customer satisfact...

Subjects :: Service quality
Quality management
05 social sciences
Marketing science
Consumer satisfaction
Tourism, Leisure and Hospitality Management
0502 economics and business
050211 marketing
Customer satisfaction
Business
Marketing
Business management
050212 sport, leisure & tourism
Consumer behaviour
Valuation (finance)

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