Search

Open data promises an increased availability of previously private, mostly , governmental datasets for service development. However, research on the topic is only starting to surface. In this article we propose a research agenda for open data service research. We review earlier relevant literature to extrapolate open data as a phenomenon from the perspective of the information systems field. Based on a classification of research challenges, we build a research agenda, and outline a set of research questions. We contribute to the discussion on future avenues for research on open data in IS.

This is the first HICSS minitrack focusing on different aspects of open data services, including issues related to the publication of the open data sets followed by new service development and their implications. Of special interest are novel applications of available open data in various domains, such as, preventive healthcare and traffic.

How can firms use social media environments (SMEs) to create productive ideas within an extended organization particularly if customers do not have strong identification with the company? How can firms control heterogeneous social media users to achieve organizational goals? These questions are important as the prevailing literature on SME assume that firms can exert little control over individuals' autonomous behaviors. Based on empirical observations on how one firm used SME to increase customer engagement and innovation, we build on the theory of clan control to argue that in collective, heterogeneous, and rapidly changing knowledge intensive environments, co-creation in socialization of users is based on fundamentally different logic than in traditional organizations. We advance the concept of ambidextrous socialization, that rather than reducing uncertainty that users feel in socialization, seek to increase uncertainty and thereby promote flexibility, plurality, and adaptability in volatile, virtual, and fast moving environments.

This joint minitrack on Mobile Value Services, Mobile Business and Mobile Cloud is focused on key aspects of the applications of mobile technology and services which can be developed using mobile technology as the platform. The future of mobile telephony is expected to rely on mobile services and the use of mobile services will be an integral part of the revenues that were expected to be generated by third generation mobile telephony. The adoption of new mobile services contradicts this proposition as it has been much slower than expected. Several reasons have been suggested for the slow uptake of mobile services, ranging from cultural differences to the business models of the actors, lacking innovation capabilities of content and service providers, and national mobile network operator strategies. If we look at some of the scenarios offered in the multitude of commercial market studies carried out each year there is now said to be an evolution of mobile telephony from voice and text communication to the use of value added services. This change is notable in three ways, which have precedents in the history of communication and media technology: (i) it changes the nature of mobile telephony; (ii) it is a challenge to the continuity of mobile telephony, making it a financially risky step to take; and (iii) we cannot yet say how and for what purposes the services will be used in the future. An estimate for mobile phones is that we will reach 6 billion by 2012 which makes this technology one of the most distributed and adopted in the history of mankind. Mobile value services are services which are designed as functional adaptations to the user context in such a way that they make user actions and activities more effective and/or more productive and/or working with less cost and/or possible to carry out with less use of resources and/or able to simplify user routines in such a way that all the previous effects will be realized. The mobile value services designs (methods and models) aim at services which will expand the limits of the possible in the structure of everyday life, which will contribute to making them everyday routines for the general population, i.e. services which will be used continually and as part of regular activities. Critical points for developing a good mobile service include ease of use, usability, service discovery, and access to services over networks and channels, personalization and context awareness in services, and interoperability of services. This joint minitrack hosts nine papers covering different aspects of services, business and technology. Mobile business, key aspects of mobile commerce such as business models, impacts of mobile information systems and regulatory issues are discussed by the three papers in the field of mobile business accepted in this minitrack. The design and adoption of mobile services, the existing enterprise applications that are available, behavioural aspects of the users and gaming as a service solution are dealt within the remaining six research articles in this minitrack. The issues at the core of this minitrack are to develop value-added content, business models and technologies, which can create key mobile features and serve as drivers for a growing market demand. It also explores the possibilities of mobile cloud platforms. Together, these nine papers present a thorough snapshot of emerging issues relevant to the field. 2012 45th Hawaii International Conference on System Sciences

Social media technologies (SMT) provide unparalleled opportunities for customer relationship management. But these technologies also create a new, unfamiliar, and complex context that can challenge the company's efforts to guide and steer customer behavior to ensure achievement of desired objectives. We report on a case study that illustrates how a company in the airline industry experimented with SMTs to socialize customers to participate in the company's quest for renewing its brand. The case points out gaps in our understanding of customer socialization when behaviors rely on SMT and customers have no or weak identification with the company. The company in question used boundary-spanning agents that facilitated a more experiential perspective to customer socialization. The experiential perspective complements the prevailing information processing perspective of customer socialization in the existing literature. The case holds implications for customer co-creation theories.

In this paper, we introduce the ICT Intensive Service Innovations in many-sided, or n-sided, markets (IISIn) model for understanding ICT intensive service innovations. Our model is built on earlier research on services, service innovations and economics of two- sided markets. A significant share of mobile applications and services are those that are offered on platform-mediated networks for users on many-sided markets. In platform-mediated networks the users access a common platform that facilitates their interactions. Platforms are, essentially, subsets of components and rules employed by users in most of their transactions. Hence, in this paper we build a research agenda to guide the future research of mobile services and service innovations.

Near Field Communication (NFC) is a promising new communication technology that, among other things, allows mobile phones to emulate smart cards such as the travel cards used in public transportation. Bringing the travel card into mobile phone creates numerous benefits for both end users and service providers, which is why mobile ticketing with NFC technology has been considered a promising service. However, despite optimistic predictions, NFC technology and mobile ticketing services based on it, has yet to take off. While technical problems have played a part in this delay early on, the most significant reasons can be found in the challenging business models needed to realize NFC services. In this study, we aim to analyze the NFC mobile ticketing business model holistically and to identify critical issues that affect the commercial success of such a service. To do so, the NFC mobile ticketing business model is evaluated using a theoretical framework called the STOF model. The research material is comprised of a literature review of both academic and nonacademic literature as well as several expert interviews.

It is widely held that brands positively influence the perceived quality of products. Further, brands act as signals of quality when attribute level data is missing. Hence, brands are often posited to enhance evaluation, particularly among the less experienced consumers. Surprisingly little evidence, however, exists to support these beliefs in the context of digital games, pointing us to wonder the reasoning behind brand investments. In this experimental research, the ideas from the information processing theory of consumer choice by Bettman are used to study the brand influence to consumer evaluations in the context of digital games. The results of this study indicate that evaluation is not greatly biased by the brand image.

This new minitrack hosts five papers covering different business model aspects of mobile commerce. This is the first year of this minitrack at HICSS. However, mobile information systems are no longer a novelty, but rather a ubiquitous phenomenon. Now the question is what will drive the future of wireless and mobile industry? We believe that the maturity of mobile commerce and its possibilities will raise interest into the minitrack. We also hope that the minitrack will generate interest and good quality research in the future.

This paper presents results from a study of mobile ticketing service acceptance in public transportation. The theoretical background of the study was drawn from technology acceptance and diffusion of innovation theories, which were augmented with issues related to mobile service features, as well as the mobile use situation. The resulting research model was tested with data gathered through a self-administered mail survey with 360 subjects. Our findings suggest that usefulness and benefits of the mobile ticketing service are perceived differently in different use situations and that use situation has a significant effect on use intention. The results indicate that traditional adoption models should be augmented with the use situation and mobility constructs to better understand and explain the specific factors, which determine the use of mobile services.

Wide enough acceptance and adoption of mobile payment technologies and systems is a prerequisite for consumer adoption of many, if not most, mobile commerce services. Based on the innovation diffusion theory of Rogers (1995) we present results from two, concurrent sets of empirical data on merchant adoption of mobile payment systems. In addition to the potential advantages of mobile payments we also identified several barriers to their adoption, most clearly in four categories: relative advantage, compatibility, complexity and costs.

In this paper, we aim at identifying the most essential critical success factors that affect success of EC business models. Based on an extensive literature review and a panel of experts, we composed a list of success factors that were divided into prerequisites and measures of success. The list was then operationalized into a survey questionnaire that was tested with 111 representatives of leading Finnish companies involved in e-business. Most factors were confirmed to be important, while we also found some differences for respondents either valuing stability or growth in efficiency and market share. We believe that understanding business models and issues related to successfulness of different components of these models is needed before economically viable e-commerce systems can be developed.

This minitrack hosts six papers covering different aspects of electronic and mobile commerce development methodologies. This is the fifth year we are chairing this minitrack at HICSS. We have observed the field evolving over time, and this year’s accepted papers represent a relatively mature view of e-commerce systems development. The six papers in this minitrack look at these issues in from perspectives of a development project, a system analyst, an organization, and users of the services. The papers for the mini-track were selected after a thorough reviewing process. Together, these papers present a snapshot of emerging issues relevant to the field. The first paper “Implementing Rule-Based Monitors within a Framework for Continuous Requirements Monitoring” by William N. Robinson presents an implementation of rule-based monitors, which are derived from systems requirements. In the second paper, “Towards a Model of Fault Tolerance Technique Selection in Static and Dynamic Agent-Based Inter-Organizational Workflow Management Systems” Jason Nichols, Haluk Demirkan and Michael Goul develop a model for comparing the effects of two fault tolerance techniques: local and remote checkpointing. “Analyzing the Quality of Domain Models Developed by Novice Systems Analysts” by Felix Leung and Narasimha Bolloju reports results form analyzing the class diagrams produced by teams of novice systems analysts as part of different e-business requirements specifications. Aleksi Horsti, Virpi Kristiina Tuunainen and Jyrki Tolonen survey the most essential critical success factors that affect success of EC business models in “Evaluation of Electronic Business Model Success: Survey among Leading Finnish Companies”. In the fifth paper, “Asynchronous Adoption Patterns of Mobile Services” by Christer Carlsson, Kaarina Hyvonen, Petteri Repo and Pirkko Walden look at how consumers pick up the use of mobile services by comparing the results from two studies of the Finnish consumer market for mobile service. The sixth paper, “Developing Software Products for Mobile Markets: Need for Rethinking Development Models and Practices” by Anu Marianne Vainio, Tuure Tuunanen and Pekka Abrahamsson reviews the marketrelated New Product Development discussion and show that this perspective could offer valuable insights for refining the knowledge and information management of the developments process for mobile products.

This minitrack hosts three papers covering different aspects of e-commerce development methodologies from different corners of the world. These papers display the widely different concerns and perspectives that are being used by researchers from around the globe in the area of ecommerce systems development methodologies. The first, ‘Interoperability for Accessing DBs by Ecommerce Applications’ by D. N. Jutla, P. Bodorik and U. Cai of Canada presents a framework for encapsulating the important task of database access from web storefronts. As e-commerce applications proliferate, maintaining the integrity of links from the storefronts to the backend databases becomes important. The work from Jutla, Bodorik and Cai suggests an approach to isolate these links to maintain their integrity. The second, ‘Scenario Methods for Viewpoint Integration for eBusiness Requirements Engineering’ by Jaap Gordijn, Hans de Bruin and Hans Akkermans outlines an innovative approach to address the important task of testing commercial and technical feasibility of new business ideas using scenarios. With the advent of the web, the generation of new ideas has accelerated. The work by Gordijn, de Bruin and Akkermans suggests a high-level approach to testing these ideas using multiple stakeholder perspectives. The third, ‘Defining EDI Transactions with UML’ by C. Huemer of Austria revisits the now familiar UML technique and the Rational Unified Process for application in the context of EDI Transactions. As the emphasis on business-to-business commerce increases, this work should find application in several instances.