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Background: Although some have noted that combining technical and marketing content is precarious, technical communication professionals are increasingly involved in content marketing, which includes the creation of white papers. Literature review: The little existing literature on white papers provides conflicting guidance about managing the combination of technical and marketing content. Both soft-sell and hard-sell marketing approaches have been recommended. One source of such inconsistent guidance may be the lack of agreement about definitions. Research on print advertisements has described hard and soft selling as multidimensional rather than binary aspects of persuasive appeals. Research question: Which dimensions of hard- and soft-sell appeals are predominant in white papers? Research methodology: To complete our descriptive study, we collected a corpus of documents labeled as white papers in TechRepublic, and then selected and trained three raters to complete a series of judgments about dimensions of persuasive appeals in the corpus. We aggregated those ratings, calculating the mean and standard deviation for the dimensions to describe their distribution across the corpus. Results/discussion: Overall, hard-sell dimensions were more prevalent than soft-sell dimensions. However, the soft-sell category of “implicitness” was also dominant. Conclusion: Our results demonstrate the value of treating hard and soft selling as multidimensional, complementary, and combinatory marketing appeals that allow, for example, a single white paper to be both “subjective” (soft sell), and “precise” (hard sell), or both “creative” (soft sell) and “informative” (hard sell). [ABSTRACT FROM AUTHOR]

Prospective authors are requested to submit new, unpublished manuscripts for inclusion in the upcoming event described in this call for papers. [ABSTRACT FROM AUTHOR]

The author discusses guidelines for selecting survey papers that will be published to the journal. It was said that the survey should reflect an area that is central to Transactions on Knowledge and Data Engineering (TKDE). Provision of critical reviews that will advance research in the area surveyed is expected of the survey papers. Moreover, it was noted that the papers should meet the technical quality and significance standards of all TKDE papers and should be authoritative in the area being surveyed.

Background: Engineers increasingly work and advance their careers in international business settings. As technical managers, they need management and technical skills when working with different stakeholders with whom they may not share a common first language. Studies have revealed that informal oral communication skills are of prime importance for global engineers who face challenges in building shared meaning and formulating clear messages in meetings with non-native speakers of English. This article proposes that studying the use of multimodal resources (spoken language, gaze, gestures, and objects) in meetings can unpack how work tasks are accomplished in business through different communicative strategies. Literature review: This paper focuses on engineers’ and technical managers’ needs and challenges in professional and intercultural communication where English is used as a business lingua franca (BELF) in multimodal meetings. While multimodal conversation and discourse analytic studies highlight the dynamic nature of meeting interaction, previous technical and professional communication and BELF research on multimodality is limited. Research questions: 1. How do technical managers use multimodal resources to articulate their ideas in BELF meetings with their peers? 2. How does the use of multimodal resources contribute to the construction of shared meaning in explanatory, consensus-seeking, and solution-finding communication? Methodology: This study reports on two case studies and multimodal discourse analysis of video-recorded meetings among technical managers and their peers in four companies. The use of multimodal resources is analyzed in explanatory, consensus-seeking, and solution-finding communication. Results and conclusions: In BELF meetings, assemblages of spoken language, gestures, tools, whiteboard, and documents contribute to constructing shared meaning. This study has implications for global professional and engineering communication. Future research should further examine multimodality in BELF meetings. [ABSTRACT FROM AUTHOR]

Teaching problem: Immersive pedagogies—including real-world or client-based projects, case studies, and simulations—have long been used to encourage student problem-solving, analytical thinking, and teamwork in professional communication. Building a connection to the real world has real challenges, however, for both instructors and students. How can we better prepare students for their future careers in our technical communication courses? Situating the case: This paper draws on three areas in the literature to situate the Arisoph case study: First, we discuss the work that has been done with client-based projects and the problems and challenges researchers have found with incorporating these projects into the classroom. Second, we discuss a newer model of workplace simulations, particularly focusing on the work done by Fisher and Russell. Third, we discuss the psychological theories of attribution and reattribution, which provided a foundation for our development of the Arisoph case study. How this case was studied: This paper describes the development of the Arisoph case study, an online client-based simulation course designed for engineering students to learn and practice technical communication. Course development and collection of instructor and student responses took place from 2010 to 2014. About the case: This paper details the development and implementation of the Arisoph case study, which brought the workplace realities of a variety of engineering professions into a classroom filled with engineering majors. The Arisoph simulation was designed to manage student attribution and reattribution, particularly to help engineering students connect the principles and skills learned in technical communication courses with their future careers. The Arisoph case study is a full-semester simulation, where students apply for work in a fictional company and fulfill different roles on professional teams. Each assignment during the semester is situated in the context of the simulation. The major projects for the simulation, however, come from a real client in the engineering field. This unique combination of simulation and client-based projects provides students with greater opportunities for successful reattribution. Conclusions: Initial student reactions to the course show an increased understanding of workplace communication and a greater motivation to produce the best possible product for the client. We hope that long-term studies will show significant carryover of those attitudes into students' careers. [ABSTRACT FROM PUBLISHER]

There is increasing need for agencies to coordinate their interdependent risk assessment, risk management, and risk communication activities in compliance with risk program guidelines. In particular, there is a challenge to measure risk program compliance and maturity to guidelines such as the U.S. Office of Management and Budget (OMB) memorandum “Updated Principles for Risk Analysis” among others. This paper demonstrates a systemic approach to evaluate large-scale risk program maturity with utilization of business process modeling and self-assessment methods. This approach will be helpful to agencies implementing risk guidelines such as those of the OMB, the U.S. Government Accountability Office, the U.S. Department of Homeland Security, the U.S. Department of Defense, and others. This paper will be of interest to risk managers, agencies, and risk and safety analysts engaged in the conception, implementation, and evaluation of risk and safety programs. [ABSTRACT FROM PUBLISHER]

Background: Entrepreneurship has undergone significant transformations in the past decade due to crowd-based models of innovation and the increasing popularity of crowdfunding. Crowdfunding provides an alternative to the way entrepreneurs traditionally raise start-up and operational funds for a venture. Moreover, with crowdfunding platforms, citizens and communities are increasingly able to engage in entrepreneurial work not only for profit but also to address social and civic problems. Problem: Given the expanding boundaries of entrepreneurship, it is increasingly important for professional and technical communication teachers to prepare students to be ethical entrepreneurs and embody a widening array of rhetorical skills. Our teaching case addresses the question of how we might incorporate new and emerging forms of entrepreneurship, such as crowdfunding, into the professional and technical communication classroom in ways that foreground the social, civic, and ethical dimensions of that work. Situating the case: To address this question, we first situate our teaching case in relevant literature from professional and technical communication and social entrepreneurship, and then compare it with similar cases of crowdfunding being used for educational purposes. How the case was studied: We describe what we observed before, during, and after teaching a project structured thematically around civic crowdfunding. We had two sources of data: (1) a collection of teaching materials, including syllabi, day-to-day lesson plans, project prompts, in-class activities, correspondence between instructors, and informal teaching logs used to record impromptu reflections throughout the course of the semester; and (2) the civic crowdfunding project materials produced by students. About the case: Two distinct but related problems have motivated the development of this teaching case: (1) the context of 21st-century entrepreneurship has rapidly changed as a result of new approaches, including crowdfunding; (2) this shift has also led to an increased emphasis on civic and social matters of concern, which have increasingly become more important in contemporary business models. Ultimately, we seek to understand how entrepreneurial writing projects can meld commercial and financial motivations with civic exigencies, direct participation, and stakeholder engagement. As such, this civic crowdfunding sequence takes place over two phases: (1) students conducted primary and secondary research on a local problem or exigency and used this as evidence for a white paper and a project proposal; (2) students developed a feasible solution to this problem which then formed the basis for crowdfunding campaign materials, including a Kickstarter page, campaign video, and branding materials. Results: Our results focus on two projects that clearly foreground a social and civic mission; we point to these two projects not as perfect examples, but rather as illustrative cases of how students engaged crowdfunding as a form of civic entrepreneurship. Conclusions: Our teaching case has demonstrated the need to prepare students not only to pitch venture ideas for a small audience of investors, but also to consider how to identify and frame problems, construct stories about these problems as pressing matters of concern and, ultimately, develop ethical relationships with stakeholders and increasingly diverse investors. [ABSTRACT FROM AUTHOR]

Correspondence analysis is a statistical method that allows researchers to explore relationships among complex categorical variables. This paper will provide researchers with the theoretical and practical foundations for understanding and applying correspondence analysis to their own research agendas. Problem: Technical communicators use a variety of research methods and collect a variety of types of data. Of particular interest to technical communicators is categorical data, or data that are not traditionally quantitative. For instance, technical communicators often collect and analyze language data from a variety of texts. Analyzing this type of data can be difficult using traditional statistical methods. Key concepts: Variable types, a priori versus exploratory research designs, contingency tables, and data visualization are central to understanding the foundations of correspondence analysis. Key lessons: To conduct correspondence analysis, a researcher must walk through a series of steps including: (1) determining whether correspondence analysis is appropriate, (2) choosing a statistical software package, (3) running the correspondence analysis, and (4) interpreting and applying the results. Implications for practice: While correspondence analysis provides many useful insights into categorical data, a researcher must consider several things when deciding to use correspondence analysis. These include the potential to misinterpret and misapply the results of a correspondence analysis. [ABSTRACT FROM AUTHOR]

The paper specifies an Integrated System (IS) devoted to the management of Intermodal Transportation Networks (ITNs) to take both tactical decisions, i.e., in an offline mode, and operational decisions, i.e., in real-time. Both the resulting IS structures rely on a closed-loop approach that is able to tune the choices with the current system conditions. In either case, the core of the presented IS are a reference model and a simulation module. In particular, the reference model uses information from the real system, obtained by modern Information and Communication Technologies (ICTs) and the simulation module evaluates the impact of the management decisions. In order to obtain a systematic model suitable to describe a generic ITN, the paper proposes a metamodeling approach that describes in a thorough and detailed way the structure and the behavior of ITNs. Moreover, the metamodeling procedure is a top-down technique based on the well-known Unified Modeling Language (UML), a graphic and textual formalism able to describe systems from structural and behavioral viewpoints. In order to show the IS application at the tactical decision level, the paper specifies the IS for an ITN case study that is constituted by the port of Trieste (Italy) and the inland terminal of Gorizia (Italy). The results show how the IS can improve the performance of the ITN by applying ICT tools and information-based services. [ABSTRACT FROM PUBLISHER]

Existing literature argues, in general terms, that China has a growing need for technical communication and technical communication education. Following up on these studies, this paper more closely examines China's needs for technical communication education. Based on interviews with industry professionals and reviews of their writing samples, this paper seeks to find out who among the industry professionals in China needs technical communication, what their communication practices are, the areas in which they need education, and what US technical communication professionals can do to help develop this education. Preliminary findings and suggestions as well as topics for future research are presented. [ABSTRACT FROM AUTHOR]

The papers in this special section focus on effective content strategies. As a unifying vision and action plan, content strategy brings together various specialized writing communities, including professional and technical communication, marketing communication, and web development, ideally breaking disciplinary silos and biases and promoting convergence of these four key dimensions of practice Component content management?an interdisciplinary area of practice that focuses on creating and managing information as small components rather than documents has brought significant changes to professional and technical communication work since 2008. One major change is the move toward integrating organizational and user-generated content as well as disciplines and departments, expertise and roles, and business processes and tools. As stakeholders with various backgrounds across organizational units increasingly work together to create and publish content components, they need a unifying approach that fulfills business goals, organization requirements, and user needs. Content strategy has been proposed as that unifying approach. [ABSTRACT FROM AUTHOR]

To prepare students for careers postgraduation, many academic programs have added components, such as service-learning projects (civic oriented, real-audience tasks) and client projects (real-audience corporate or nonprofit tasks), which aim to acclimate students to the expectations of “real world” clients while they are still in the relatively “safe” domain of the classroom. The two studies reported in this paper examine whether participating in client projects as part of regular technical communication classes aids students in internships and later on the job. Research questions: Overall question: How does legitimate peripheral participation in client projects give students opportunities for learning beyond the end of the client project? Literature review: Service-learning and client projects are intended to benefit students by offering real-world audiences and complex experiences with professional practitioners. Client projects help students face these challenges when moving from school to work, such as acculturating into the organization or completing tasks designed for purposes other than the learner's development. Methodology: To evaluate experiences on a particular client project, study one surveyed six students with open-ended questions about their experiences on it. To explore how the client project prepared them for internships, study two used semistructured interviews with interns and supervisors, observations of interns at work, and documents that interns created. Results and conclusions: Through recursive analysis, client projects emerged as being important in students' internship experiences. Students participate in client projects in ways that support their learning and development as members of a community of practice in internships and on the job. This learning is gradual and varied. One particular finding for teachers is that rather than shield students from client interactions, it may be helpful to promote frequent, structured interactions with clients to better prepare students for the workplace. [ABSTRACT FROM PUBLISHER]

This study explores a comprehensive sample of experimental and quasi-experimental research within five leading technical communication journals over a 20-year period. Exploratory studies can overview how a method has evolved within a field, highlighting how it has advanced understanding of communication and identifying areas for further inquiry. Research questions: (1) How has experimental research in technical communication journals developed over the 20-year period? Specifically, how much is being published, which journals publish experiments, what topics are being explored, and what fields are informing this research? (2) What content characterizes experimental research in technical communication? Specifically, how explicit are the research questions/hypotheses, are the results of pilot studies reported, what are the sample sizes and populations used, and what measures do researchers use? (3) Who publishes experimental research in technical communication? Specifically, which authors and affiliates are most associated with experimental research, and how does the sample's gender and authorship distribution compare to existing research? Literature review: We first address how scholars have assessed research in technical communication and how these findings implicate experimental research. We then review features of other exploratory studies that inform this study's design. Methodology: We conducted a quantitative and qualitative analysis of 137 experiments, a comprehensive sample identified from a corpus of 2,118 refereed papers published from 1992 to 2011. We coded 14 variables related to the causal relationships that the experiments addressed and who produced the research. We subjected the data to multiple statistical measures, including contingency table analysis and correspondence analysis. Results and conclusions: Over the 20 years, the journals published experimental research at a consistent rate. This could indicate that these methods have a stable presence in the field, or a discouraging sign that output is not on the rise despite calls from leading scholars. IEEE \, Transactions \, on \, Professional \, Communication (TPC) emerged as a strong producer of experiments, publishing 45% of the sample. TPC was also associated with most recent experiments, assuming this role from Journal \, of \, Technical \, Writing \,\,and \,\,Communication, which was associated with early experiments. In addition, TPC, Journal \,of \,Business \,and \,Technical \,Communication, and Technical \,\,Communication correlated with experiments on collaboration, pedagogy, and intercultural communication, respectively. The results also revealed that recent experiments reported significantly more explicit research question/hypotheses and pilot studies, an encouraging sign for the quality of future experiments. Finally, Spyridakis published the most experiments over the past 20 years, and researchers at the University of Washington and the University of Twente were the top affiliates associated with output. The configuration of both of these institutions' programs, which seem to align with a traditional science model, might suggest how the evolution of technical communication programs impacts the type of research that its affiliates produce. Our results are limited by the small, though comprehensive, sample and the exploratory natures of measures like correspondence analysis. Future research could use the proposed framework to investigate the evolution of other research methods in technical communication, strengthening our body of knowledge. [ABSTRACT FROM PUBLISHER]

Presents guidelines on writing technical articles for the `IEEE Software' serial publication in the U.S. Preference for articles about real, hands-on experiences; Presentation of background information and technical conclusions with clarity; Target audience; Lack of focus in multiauthor papers; Overgeneralizing from experience; Reluctance to submit a short paper.

As translation of technical documents continues to grow rapidly and translation becomes more automated, the roles of professional communicators and translators appear to be converging. This paper updates preliminary findings first presented at the 2008 International Professional Communication Conference, Montreal, QC, Canada. It analyzes trends revealed from recent surveys and recommends follow-up research to determine if the trends may continue and become entrenched. The authors conclude with recommendations for academic programs interested in adjusting to the trends. [ABSTRACT FROM PUBLISHER]

Quantitative content analysis can enrich research in technical communication by identifying the frequency of thematic or rhetorical patterns and then exploring their relationship through inferential statistics. Over the last decade, the field has published few content analyses, and several of these applications have been qualitative, diluting the method's inherent rigor. This paper describes the versatility of quantitative content analysis and offers a broader application for its use in the field. This discussion frames two original case studies that illustrate the design variability that content analysis offers researchers. [ABSTRACT FROM PUBLISHER]

Concurrent think-aloud protocol (CTA) is often used in usability test settings to gain insight into participants' thoughts during their task performances. This study adds to a growing body of research within technical communication that addresses the use of think-aloud protocols in usability test settings. The eye movements and verbalizations of 10 participants were recorded as they searched for information on a website. The analysis of transcripts and real-time eye movement showed that CTA is an accurate data-collection method. The researcher found that the majority of user verbalizations in the study included words, phrases, and sentences that users read from the screen. Silence and verbal fillers that occurred during CTA enabled users to assess and process information during their searches. This study demonstrates the value technical communicators add to the study of usability test methods, and the paper recommends future avenues of research. [ABSTRACT FROM AUTHOR]

Technical communication consultants steeped in conventional academic notions of writing pedagogy may encounter different assumptions about the nature of writing and the significance of grammar in writing instruction when they consult with professional engineers. This paper examines historical, theoretical, and practical reasons for these sometimes contradictory beliefs and traces the authors' efforts to reconcile these differences while planning and conducting a writing seminar for an engineering firm. A strong emphasis on grammar and mechanics can lead to numerous benefits, including a stronger sense of shared purpose between consultants and engineers and a point of entry into additional conversations about institutional writing practices and writing environments. [ABSTRACT FROM AUTHOR]

Assessing the quality of student efforts and products is a continual necessity for academics and practitioners in technical communication; however, the process of constructing valid and reliable rubrics remains an underexplored topic in the field. This paper first addresses some of the assessment concerns and then describes a case study that documents the development and implementation of one holistic and five analytic rubrics to evaluate undergraduate projects. The discussion focuses on identifying site-specific criteria and training effective raters and is intended to help academics respond to their required accreditation mandates and offer practitioners alternatives for evaluating products and services. [ABSTRACT FROM AUTHOR]

Business case studies have been a standard pedagogical tool in technical communication classrooms. However, the expansion of engineering practice-including the design and implementation of appropriate technology in the developing world-suggests the need to complement such studies. This paper analyzes three business and three humanitarian case studies. It highlights the complexities of audience and context that distinguish the humanitarian case studies, and it argues that incorporating humanitarian cases into technical communication courses would promote higher levels of learning, student engagement, and the global citizenship that will be requisite for all engineers in the twenty-first century. [ABSTRACT FROM AUTHOR]

This paper explores the extent to which technical communication businesses with websites are attempting to reach an audience of prospective clients through an intermediary audience of search engines. It draws on a survey of 240 principals of these businesses, brief interviews with half of them, and an analysis of their sites. Results show that search engines are among the most helpful methods leading people to these business sites and that higher levels of such search engine helpfulness are strongly associated with higher percentages of clientele who originate through these sites. Most businesses take search engines into account at least minimally; however, meaningfully pursuing that audience requires ongoing investments that some technical communication businesses are reluctant to make. [ABSTRACT FROM AUTHOR]

In this paper we present, from an academic perspective, the perceived quality ratings of business and technical communication journals. Through a survey of academic experts, we asked respondents to rate the top overall journals, business communication journals, technical communication journals, and the top journals from a technology perspective. In addition, we asked respondents to list the journals that they read most frequently. We analyzed the results by breaking down the rankings into world regions and academic departments. The top-three overall journals for all regions are Journal of Business and Technical Communication, Journal of Business Communication, and IEEE TRANSACTIONS ON PROFESSIONAL COMMUNICATION. Importantly, differences by world region and academic department type were found in all these rankings. These results can support researchers worldwide by helping them target their publishing efforts to journals that have the best fit with their business and technical communication discipline, world region, and academic home. [ABSTRACT FROM AUTHOR]

Discipline maturity and, more often, discipline development are recurrent themes in technical and professional communication scholarship. This paper reviews 25 years of the IEEE TRANSACTIONS ON PROFESSIONAL COMMUNICATION in terms of how and who creates knowledge. Specifically, we identify methods used by whom in an attempt to explore how the journal has developed complexity. We posit that the journal has evolved from describing practice to positing theory and finally to employing empirical research methods to evaluate theoretical application. [ABSTRACT FROM AUTHOR]

This paper describes the development of the AntConc corpus analysis toolkit, originally designed for use in a technical writing course at Osaka University, Japan, but now adopted in institutions throughout the world as an easy-to-use, freeware, multiplatform alternative to the many commercial concordance programs. First, I will explain how the software was originally tailored to the needs of students in the Osaka writing course and later to a general audience through the requests and feedback from teachers and students around the world. Then, I will give an overview of tools in the most recent version of AntConc and explain their value using examples from the classroom. Finally, I will discuss some of the software's limitations and future developments, and suggest applications in professional communication. [ABSTRACT FROM AUTHOR]

On July 12, 2004 at 12:39 local time, the south part of the Hellenic Interconnected Transmission System (including Athens) was split from the rest of the system and collapsed, driving consumers with a total load of 4500 MW into blackout. Technical information about the causes, the evolution, and the consequences of the blackout are presented in this paper. Some qualitative conclusions drawn immediately after the blackout are presented, as well as the results of further studies, including detailed simulations with corrected data, generator adjustments, and protection considerations. [ABSTRACT FROM AUTHOR]

In this paper we first develop a framework of user-database interaction. Based on this framework, we then provide a discussion on how notable human factors influence various dimensions of user-database interaction. Following that, we propose using cognitive mapping techniques to overcome some cognitive and behavioral biases during user-database interaction. Three popular cognitive mapping techniques—causal mapping, semantic mapping, and concept mapping-are introduced as techniques to elicit an individual's belief systems regarding a problem domain. Through an example database application, we demonstrate how to use these cognitive mapping techniques to improve user-database interaction. Finally, we discuss the implications of this research for technical communicators during user-database interaction analysis and design. [ABSTRACT FROM AUTHOR]

An increasing body of research relies on genre to analyze academic and professional communication and to describe how members of a community use language. The purpose of this paper is to provide a review of genre-based research in technical communication and to describe the different approaches to genre and to genre teaching. While some research focuses on the textual analysis of genres, other studies focus on the analysis of the social context and the ideology and structure of the discourse community that owns the genre, and on the role of genres as social rhetorical actions of the community. These two perspectives are also reflected in the teaching of genre in technical communication. [ABSTRACT FROM AUTHOR]

A primary goal of both distance and traditional courses should be that of distance reduction-a shrinking of the mental and time-dimensional separation between the students, the instructor, and the content to be learned. This sort of reduction brings the learning events of a class together in a holistic way that maintains an ongoing dialog with participants. This paper reports the results of a study that evaluated the use and effectiveness of course websites in three undergraduate technical communication courses. Research questions investigated students' site-visit frequency, purpose of use, and perceptions of distance reduction during out-of-class times via the constant availability of course companion sites. A survey was conducted to measure student responses to the course website used in their technical communication course. Anecdotal and empirical data indicate that course companion sites do decrease students' perceived distance during out-of-class times; however they also produce unanticipated results, such as increased student dependency on online information and a low tolerance for out-of-date information. Future research is suggested to further investigate the impact of course websites on both cognitive and affective modes of student participation and learning. [ABSTRACT FROM AUTHOR]

In order to improve the design of procedural instructions, technical writers need to know how users proceed when they are using them, from their initial reading, to execute described actions. Several kinds of activities are implicated, such as reading with understanding, action planning, carrying out specific actions, and executive control activities. This paper proposes that, by taking into account design factors that affect these activities, technical writers can markedly improve the design of procedural documents. Thus, a model is suggested that combines information on how users deal with procedural documents when faced with new equipment and the mental processes involved in this interaction, together with document design recommendations aimed at enhancing the interactions between users, documents, and equipment. [ABSTRACT FROM AUTHOR]

As they guide people in performing a task, procedures are the heart of most manuals. It is, therefore, somewhat surprising that the theoretical and empirical knowledge of their nature has remained somewhat elusive. This paper describes a theoretical framework for procedures, summarized as the four components model, which is grounded in systems theory and rhetoric. The study addresses two research questions: (1) What are procedures made of? and (2) Which design guidelines for procedures can be abstracted from theory and research? The model distinguishes between: goals, prerequisite states, unwanted states (warnings and problem-solving information), and actions and reactions. For each component pertinent research findings are summarized and lead to the formulation of design guidelines. Occasionally these guidelines are compared with existing procedures from a sample of 104 manuals to see how well theory and practice agree. The model offers a manageable and expandable framework for creating user support that is based on scientific research. It can be used for a systematic analysis of procedures and for their (re)design. [ABSTRACT FROM AUTHOR]

The article reports that the IEEE Engineering Management Society (EMS) will create a stronger connection of engineering management activities with other IEEE societies as part of the IEEE Technology Management Council (TMC). Best Paper Award will be given to the outstanding contributors of the journal. TMC will cosponsor six conferences in late 2008 including the International Conference on Management Science and Engineering in Long Beach, California. An overview of several research articles featured in the issue including "A Supply Risk Reduction Model Using Integrated Multi-Criteria Decision Making," "To Send or Not to Send: An Empirical Assessment of Error Reporting Behavior," and "Team Task Skills as a Facilitator for Application and Development Skills" are presented.

These instructions give guidelines for preparing papers for this publication. Presents information for authors publishing in this journal. [ABSTRACT FROM AUTHOR]

The article discusses the highlights of the 17th International Conference on Software, Telecommunications and Computer Networks (SoftCOM) which was held in the island of Hvar on September 24 and 25, 2009. The event presented various papers about the future of technical communication, a symposium on environmental electromagnetic compatibility and other sessions focusing on mobile and wireless communications. Among the speakers of the conference are Drazen Lucic and Kreso Antonovic.