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Purpose: Drawing upon theories of ethical ideologies (idealism and relativism) and work locus of control, this study aims to examine how ethical ideology in job seekers influences their use of deceptive impression management (deceptive IM) behavior during job interviews. Design/methodology/approach: A time-lagged study was conducted with two measurement waves to test our hypotheses. AMOS-SEM, which included bootstrapping (5,000 re-sampling) procedures to analyze the data, was used. Findings: Results indicate that a job seeker's relativistic ethical ideology influences their use of deceptive IM behavior during job interviews and work locus of control – internal [WLOC (internal)] mediates this relationship. Exploring the relationship between ethical ideologies of job seekers and their deceptive IM behavior at job interviews, this study found that relativistic individuals with WLOC (internal) were more inclined to engage in deceptive IM. Originality/value: To the best of the authors' knowledge, this is one of the first studies to explore the role of ethical ideology in influencing deception IM behavior during job interviews. Knowledge of the relationship between job seekers ethical ideologies and deception IM behavior at job interviews would alert HR managers to adopt additional screening processes to detect candidates who indulge in deceptive IM behavior to exaggerate their image to influence the interviewer's perception. [ABSTRACT FROM AUTHOR]

Purpose: This interview with Adam Bryant and Kevin Sharer, the authors of "The CEO Test: Mastering the Challenges that Make or Break All Leaders," examines the relationship between the leaders and followers and the key challenges that tend to determine leadership success or failure. Design/methodology/approach: The authors told S&L's interviewer Brian Leavy: "We focus specifically on leading others - illuminating seven of the most common make-or-break challenges, and then showing how to navigate them effectively." Findings: The authors' research found that "It's the leader's job to capture the essence of what matters and then be able to boil down the strategy to just a handful of memorable ideas so that everyone understands, remembers and knows how to contribute to its success." Practical implications: Leaders have to learn that listening is a multidimensional practice that requires commitment and constant attention, and the aim is to get a true sense of the nature of their organization and its dynamics. Originality/value: Much of the on-going outpouring of leadership literature tends to focus on the personal qualities and characteristics of the individual leader. Less studied are the dynamics of the relationship between the leader and the led, or the nature and content of the role itself and the key tasks associated with it. One exception is "The CEO Test: Mastering the Challenges that Make or Break All Leaders" by Adam Bryant and Kevin Sharer. Their "overarching framework to mastering the inner game of leadership is to embrace it as a series of paradoxes," is an original perspective. [ABSTRACT FROM AUTHOR]

Purpose In survey methodology, it is well-known that interviewers can have an impact on the registered answers. This paper aims to focus on one type of interviewer effect that arises from the differences between interviewers in the systematic effects of each interviewer on the answers. In the first case, the authors evaluate interviewer effects on the measurement of alcohol consumption in European countries. The second case is about the interviewer effects on the respondents’ tendency to (non)differentiate their responses and the consequences of this response style for the correlation between variables.Design/methodology/approach The interviewer effects are evaluated by means of interviewer variance analysis. Because respondents are nested within interviewers, we can specify a two- or three-level random intercept model to calculate the proportion of variance explained by the interviewers. Data from the seventh round of the European Social Survey are used.Findings The results in the first case show that the substantive conclusions about the effect of gender and education on the alcohol measures continue to hold when interviewer effects are taken into account. The results of the second case make clear that interviewer effects on attitudinal questions are considerable. There is also a significant effect of the interviewers on the degree that respondents differentiate their responses. The results also illustrate that correlations between attitudinal variables are influenced. This also implies that the results of statistical procedures using a correlation or covariance matrix can be strongly influenced by the tendency to (non)differentiate and the interviewers’ impact on this tendency.Originality/value The results clearly demonstrate that there are considerable differences between countries concerning the impact of the interviewers on substantive variables. Cross-national differences are striking and the importance and necessity to evaluate interviewer effects in a cross-national survey becomes clear. [ABSTRACT FROM AUTHOR]

Purpose Evidence from past surveys suggests that some interviewees simplify their responses even in very well-organized and highly respected surveys. This paper aims to demonstrate that some interviewers, too, simplify their task by at least partly fabricating their data, and that, in some survey research institutes, employees simplify their task by fabricating entire interviews via copy and paste.Design/methodology/approach Using data from the principal questionnaires in the Programme for International Student Assessment (PISA) 2012 and the Programme for the International Assessment of Adult Competencies (PIAAC) data, the author applies statistical methods to search for fraudulent methods used by interviewers and employees at survey research organizations.Findings The author provides empirical evidence for potential fraud performed by interviewers and employees of survey research organizations in several countries that participated in PISA 2012 and PIAAC.Practical implications The proposed methods can be used as early as the initial phase of fieldwork to flag potentially problematic interviewer behavior such as copying responses.Originality/value The proposed methodology may help to improve data quality in survey research by detecting fabricated data. [ABSTRACT FROM AUTHOR]

Purpose This paper aims to investigate small-scale, qualitative observations of interviewer–respondent interaction in the Organisation for Economic Co-operation and Development’s Programme for the International Assessment of Adult Competencies (PIAAC).Design/methodology/approach The paper uses video-ethnographic methods to document talk and gesture in assessment in Slovenian household settings. It presents an in-depth case study of interaction in a single testing situation.Findings Observing interaction in assessment captures data on assessment performance that is not available in quantitative analysis of assessment response processes. The character of interviewer–respondent interaction and rapport is shaped by the cognitive demands of assessment and the distinctive ecological setting of the household.Research limitations/implications Observational data on assessment response processes and interaction in real-life assessments can be integrated into and synthesized with other sources of “process data”.Practical implications Assessment programs such as PIAAC should consider the significance of the household setting on assessment quality and observations of interaction in assessment as a valid source of paradata.Social implications There is a place for small-scale observational studies of assessment to inform public understanding of assessment quality and validity.Originality/value The paper provides qualitative insights into the significance of interaction and “interviewer effects” in household assessment settings. [ABSTRACT FROM AUTHOR]

Experience design has become a key skill for executives now that the competitive advantage and the economic value experiences create has become a critical success factor for corporations in many markets. In this issue the authors offer guidance on important new skills corporate leaders need to master in this rapidly evolving digital era: Connecting employees with corporate purpose. B "A five-step experience design ideation lesson for corporate leaders" b by Kevin M. Dulle maps out how, "Experience designers use creative ideation as an effective method to help understand how to elevate an offering transaction to memorable customer experience.". [Extracted from the article]

Purpose – The purpose of this paper is to determine the effects from perceptions of age disadvantageness when job candidates are interviewing with recruiters from different age groups. More specifically, the authors examine the issues of intergenerational recruiting through the lens of social identity theory (SIT) and relational demography. Using these theoretical underpinnings, problems that result from dissatisfaction with between group inequities in the recruiting process are explored. Design/methodology/approach – Using these theoretical underpinnings, problems that result from dissatisfaction with between group inequities in the recruiting process are explored. Results from a survey of 176 undergraduate students actively pursuing sales positions provide evidence that candidate perceptions are influenced by age of the interviewer. Findings – The results support that sales job candidates do indeed feel disadvantaged when interviewed by older recruiters. Compared to interviewers from a more similar age in-group interviewer, the respondents felt a greater difficulty in establishing commonality and credibility and they felt the need to establish dependability, demonstrate professionalism, energy, and enthusiasm with an older out-group interviewer. Interestingly, sales job candidates did not feel lower levels of job confidence relative to the age-group of the interviewer. Research limitations/implications – The study reflects the perceptions of sales job applicants sampled from only two universities in the same region of the USA. Generalizations outside of this job applicant population (i.e. major and geography) cannot be made based on this limited group of respondents. Additionally, outcomes were not explored in this paper, so there is no way to know with certainty that these feelings of disadvantageness translate to concrete differences in results, such as lower job acceptance. Practical implications – From a recruiting/hiring managers’ perspective, they should be mindful that younger sales job candidates may feel uncomfortable or disadvantaged relative to age/generational differences. This could potentially even impact a recruit's desire to consider a company and accept a job offer, based on perceived organizational cultural differences. Educators need to prepare college students for the interview process. They should make students aware that they may feel the need to compensate for feelings that stem from intergeneration differences. Originality/value – From a theory perspective, the study applies the SIT to a human resource and recruiting context to better understand possible recruiting barriers that may be particularly relevant in today's changing recruitment environment. This represents one of only a few empirical research efforts that has attempted to explain intergenerational recruiting issues relative to SIT. In addition to the use of SIT and relational demography, this paper introduces a unique context. [ABSTRACT FROM AUTHOR]

Purpose – The purpose of this paper is to argue for the reflective use of visual techniques in qualitative inter-viewing and suggests using visuals not only as projective techniques to elicit answers, but also as facilitation techniques throughout the interview process. Design/methodology/approach – By reflecting on their own research projects in organization and management studies, the authors develop a practical approach to visual interviewing – making use of both projective and facilitation techniques. The paper concludes by discussing the limitations of visualization techniques, and suggesting directions for future research on visually enhanced interviewing. Findings – The integration of projective and facilitation techniques enables the interviewer to build rapport with the respondent(s), and to elicit deeper answers by providing cognitive stimulation. In the course of the interview, such an integrative approach brings along further advantages, most notably focusing attention, maintaining interaction, and fostering the co-construction of knowledge between the interviewer and the interviewee(s). Originality/value – This paper is reflective of what is currently occurring in the field of qualitative interviewing, and presents a practical approach for the integration of visual projection and facilitation in qualitative interviews. [ABSTRACT FROM AUTHOR]

Purpose – The purpose of this study is to identify the nature and prevalence of workplace stressors faced by interviewers of child sexual assault victims. Design/methodology/approach – Totally, 68 professionals (police and child protection workers) were invited to anonymously post their perceptions of workplace stressors on an internet forum as part of an investigative interviewing online training course. Specifically, participants were asked to reflect on salient sources of stress encountered in their role of interviewing sexually abused children. Findings – Three key stressors were identified across the study's professional groups: inadequate recognition of specialised skills; high-workload demands; and interagency tensions. Consistent with previous research, exposure to child-abuse reports was not raised as a stressor. Research limitations/implications – The study generated suggestions for modifying management practices; however, future research should identify and trial strategies for improving workplace climate in child-abuse investigation. Practical implications – As the stressors isolated by participants related to workplace climate rather than exposure to victims' accounts of child abuse, minimising negative consequences of work stressors requires changes to workplace culture and practice. Workplace climates need to be modified so that the demands are offset by resources. Originality/value – Because of its online, anonymous nature, this was the first study to offer participants the opportunity to honestly disclose primary sources of stress in child-abuse investigation. The research also makes a much-needed contribution to an area of police practice that is vital yet often overlooked. [ABSTRACT FROM AUTHOR]

Purpose - The purpose of this paper is to examine the nature of leading questions used by a representative sample of investigative interviewers of children. In particular, it examined whether these interviewers use the type of questions that are known to elicit reports of false activities or events among child samples. Design/methodology/approach - A total of 82 police officers who were authorized to conduct interviews with alleged child abuse victims conducted individual mock interviews with children aged 5-7 years. The focus of the interviews was an event that was staged in the children's school a week earlier. Prior to the interview, each officer was provided with accurate and inaccurate information about the event, including details about an activity that did not occur. The officers' task was to elicit as detailed and accurate account of the event as possible using the techniques they would "normally" use in the field. Findings - Although the officers refrained from using coercive interview techniques, two problematic types of questions were relatively common. These include: questions that presumed that an activity/detail occurred that had not been previously mentioned by the child; and questions that included highly specific details about an activity. Both of these techniques had featured in prior laboratory research on children's false event narratives. Research limitations/implications - These results support the need for better training techniques for assisting officers to avoid the use of leading questions. Originality/value - While it is well established that investigative interviewers do sometimes use leading questions when interviewing children, this is the first study to specify the incidence of various types of leading questions. [ABSTRACT FROM AUTHOR]